Holidayme Reviews 2,628

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I'm been waiting 15 months for refund on flight tickets from holidayme, worst customer service, no follow up, still waiting for refund. Never use holidayme for any peace of mind.

Rated 5 out of 5 stars

Sucheta has done it again !! An amazing package for us to Switzerland ...customized to our needs ,from flights to trains , from hotels to tours ,everything was flawlessly aligned. Thanks again f... See more

Rated 4 out of 5 stars

We booked our last minute winter break holiday through holiday me thanks to there amazing offer for Armenia. We were lucky to meet their local guides (Gaya, Sam and Supi) who made our visit to the... See more

Rated 5 out of 5 stars

Had the pleasure of assistance of Mr. Movin John | Travel consultant – Online bookings for a complicated situation where my guests that I booked the hotel for couldn't make it to UAE... not only this... See more

Company details

  1. Travel Agency

Information provided by various external sources

HolidayMe is a unique website offering on-the-fly customized travel solutions to customers across the Middle East. This includes the ability to design holiday packages, hotels, sightseeing activities and transfers for destinations all over the world. The website, through its unique user experience allows the customer to choose from hundreds of curated itineraries created by experts for worldwide destinations and further personalize it according to one’s preferences. The customer can also book a completely customized package from scratch using its simple user friendly platform. All packages can be booked instantly using multiple payment methods. The website offers over 100,000 hotels and over 8,000 activities to choose from. It also has airport pick up and drop facility across 300 cities globally.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A waste of holiday!

I booked this holiday to enjoy and relax while learning different culture in different country. Unfortunately it was a mistake to book through this agency! They were so attentive when you are inquiring for packages but the moment that you are raising a concern it will take time for them to read and respond to it. I hope i can post a picture of the hotel where they booked us! An old and stinky hotel.

June 17, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Joana,

We understand that the experience you had was not satisfactory. We present you our heartfelt apology on the same and assure you that our team is already looking into this. Please provide us your email ID or booking reference number so that one of our agent can get in touch with you and understand what went wrong.

Best regards,
Team holidayme

Rated 3 out of 5 stars

There was lack of coordination between…

Re our trip to Yerevan -There was lack of coordination between Holiday me staff and the local travel agent in Yerevan. On both days the pick up was late . In fact on the 2nd day the pick up on our voucher showed 9 am and we were picked up only at 10.20 . We lost nearly 1.5 hrs . Considering that it's a 3 nights tour every hour counts for us to make the most of it. Definitely Time management is something that needs to be looked into. Every evening the Holiday me staff should reconfirm.the meeting time n schedule for the next day to make doubly sure that all our in the same page
That's the way its handled by sorc tour which is very well organized.
However I found responses on the phone while doing the booking very responsive and informative.The hotel Messier 53 was good which was chosen by us . However the AC in the hotel needs to be looked in to to cater to residents from UAE . As the AC was put in Auto mode by the hotel which made the room very warm.

June 16, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Mala,

We feel terribly sorry for the inconvenience you had to face on your trip to Yerevan with us. When on a short trip, every single minute does count, we apologise that we let you down and were not able to deliver to the best of our capabilities. We request you to drop your contact details so we can get in touch with you and sort things out.

Love,
Team Holidayme

Rated 5 out of 5 stars

Ask for Syed Jamal , Gaia and Hayk - for your Armenia Holiday

Would highly recommend Holidayme and Sunny Holidays , amazing staff - amazing operations team and hands down one of the best experiences I’ve had till date

We were initially booked to go to Sri Lanka but unfortunately we had to amend our plans to Armenia - which we weren’t so happy about but boy were we wrong , that country is so beautiful and to add to the experience - Hayk and the Sunnyholidays staff really made the difference with their warm approach and dense information about the country! So hospitable !

Syed Jamal - the best man to book your holiday with at Holidayme

Gaia , Hayk and Sunny Holidays for the onground support help

DEFINITELY COMING BACK AGAIN

June 14, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi there Ralph,

We are so happy that our team was able to create a memorable holiday experience for you to cherish. We will always be here whenever you wish to plan your next vacay.

With love,
Team holidayme

Rated 5 out of 5 stars

Holiday me team are the best website…

Holiday me team are the best website for booking and very safety they respect customers special thanks to pratik

June 14, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Hesham,

We are glad to know that you are satisfied with our services. Do think of us when you plan your next holiday!

Waiting to deliver more happiness,
Team Holidayme

Rated 5 out of 5 stars

Very happy and Satisfied with HolidayMe.

Costumer satisfaction is key role in business and they prove it.
Specially thankful to Mr. Sahil he resolved my flight booking issue.
Very HaPpY and Satisfied with HolidayMe and
I would like to recommended.

June 13, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Kamran,

Thank you so much for your kind words of support and appreciation.

Stay in touch,
Team Holidayme

Rated 4 out of 5 stars

For Gaya and holiday me

We all went to Armenia recently from UAE...the trip was great..everything went smoothly...from bookings to travel and tours...and we had no problems...i would like to mention that Gaya and her team were amazing...you are an amazing women Gaya with so much passion for you work and love for your country...special thanks to Andy who was our guide...thank you for making the trip amazing....hope to come back soon

June 12, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Priyanka!

We are thrilled that your trip to Armenia through us went smoothly and you had a pleasant experience. Do think of us whenever you plan your next holiday. We would try to make it as amazing as the last one (probably more!)

Best
Team holidayme

Rated 4 out of 5 stars

Review for Gaya and Team - Local Agency in Armenia hired by HolidayME

THIS IS NOT A REVIEW FOR HOLIDAY ME - Its for the local agency they have hired in Armenia.

I had been to Armenia recently and had a great experience with the local agency that was hired by Holiday me. The place in itself was amazing - green, serene and pleasant. Lovely people - friendly and nice too. The guide appointed - Andy and Mariam they did a great job at keeping us glued to the historical and cultural details of the place. Their passion for the work and their culture was so evident in the way they took us around. Andy in specific was awesome on the wheels. The roads back from Tatev to Yerevan were barely lit, but he knew the roads so well that he drove like a pro. In all it was a great experience in Armenia for us :). the Aragat mountains with all the snow was bliss - an experience of a lifetime for us indeed.
Have to mention Gaya :) she has been very prompt and accommodating to all my untimely requests and panic attacks due to issues i had with HolidayME. If not for her I am sure this trip would have been a disaster.
Thanks you guys for making this a memorable one for us :)

Again reiterating - This is not a review for HolidayMe cos I have had issues with the booking and coordination with them. Surely will not recommend for any bookings further to anyone.

June 12, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Keerthi,

We sincerely, with all our heart, apologise for the unsatisfactory experience you have had planning your holiday with us. We want to make this right with you and would request you to send us your contact details so we can get in touch with you.

Best,
Team holidayme

Rated 1 out of 5 stars

Unprofessional company

Few months ago I travelled thro holidayme to SERBIA & we had lot of problems due to mismanagement of holidayme.
Also holidayme had promised for some compensation & reimbursement but till nothing done by holidayme inspite of sending so many messages to them.
Not good company to deal with.

June 12, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Dharam,

We are terribly sorry for the inconvenience caused. We understand that you have not had a satisfactory experience while booking your holiday with us. Please understand that customer satisfaction is our top priority and want to assure you that our team is already working on making things right.

Thanks and regards
Team Holidayme

Rated 5 out of 5 stars

Armenia and Georgia Trip = Holiday me

Traveling for leisure is a wish of many like me☺️ Holiday. me fulfill that wish of mine for providing a package that all you have to do is confirm, pay and yalla your off on your vacation.

We had a short trip to Gergia and travel by land to Armenia. It was a short and sweet trip with lots of memories. Thanks to holiday me for their great service.

Being a nature lover, I was blown away with the picturesque of green mountains with patches of beautiful wild flowers, while I inhale the aroma of the forest and listening to the sweet sound of the water flowing through the river.

Armenia and Georgia are surely a must places to visit!

Surely you are in good hands with holiday.me with their local tour guides who always make sure you can keep in touch with them with whatever you need. Special thanks to "Temo, Maria and Michael" for our Georgia trip, you guys are amazing.

For our Armenia trip, cheers to our great lady "Gaaya". You are surely one of the best. Keep making people smile and laugh😉 Thanks for the memories of Armenia. Beyond words....😊

June 11, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Yvonne,

We are so happy to know you had a pleasant experience travelling through us.

Best,
Team holidayme

Rated 4 out of 5 stars

Recently booked for Georgia & Armenia

Recently booked for Georgia & Armenia! Beautiful places to see and hotels were decently good though could have been better. The best part of the entire trip were the professionalism ways and helpfulness of the guides! Kaya thank you for an amazing time... Hoping for more visits :)

June 11, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi Karishma,

We are glad to be of assistance!

Best,
Team holidayme

Rated 1 out of 5 stars

Recently I had holiday package booked…

Recently I had holiday package booked for Georgia and Armenia through Holidayme during Eid vacation. My experience was not good with arrangements done for the tour.

1.Hotel accommodation for Georgia and Aremenia were worst , outside temp was high and room AC is not all in working condition, hotel management could not do anything on this. We had very bad sleep on all 4 days.
2.Time management for the optional tours and city tours were bad and couldn’t enjoy

Overall experience with Holidayme was bad and I recommend those who are thinking of booking holidays be careful.

June 11, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Zulfikher,

Please accept our heartfelt apology for the issue you have faced while booking with us, we sincerely apologise for it. We assure you that we will look into this matter and try to prevent a similar case in future. We request you to please send us your contact details (email address and contact number) so we can get in touch and make this right.

Best,
Team holidayme

Rated 2 out of 5 stars

Frustrating Experience on my Holiday

I made bookings with Holiday Me for travel & stay at a 4 star hotel in Jordon during the Eid holidays. Weeks ahead I figured out that the quality of a 4 star accommodation is not comparable to one in Dubai. I requested or upgrading the hotel to a 5 star hotel. This was declined stating the fine print "no refund policy" which states that cancellation and change of hotel is not permissible, however Holiday Me have the right to change the hotel. When I arrived at Amman Airport I was faced with two issues;
1. Visa upon arrival was supposed to be free of cost, the person holding a placard with my name arrived late, by thn I had paid the visa fee for my family. A hit of AED1200.
2. When I sat in the taxi I was told I was booked on another hotel and not the one that was on my voucher. The driver was all confused, I insisted to be driven to the hotel listed on my voucher and found my booking. There was no way to contact the HM team in Amman till I made calls to the Dubai branch which was closed on Eid and finally was able to talk to the agent who had booked my travel.
Overall the experience was not good at all. I would recommend anyone who wishes to use HM services to be very careful and read the fine print.

June 11, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Ravi,

We are terribly sorry that you had to face these issues on your trip and that your booking experience with us was not smooth. It would be very kind of you to provide us with your contact details so we can get in touch with you to discuss the issue you have faced. We assure you we will look into the matter.

Regards,
Team holidayme

Rated 4 out of 5 stars

During the recent Eid Holidays

During the recent Eid Holidays, I had made my hotel & tour booking for Istanbul through Amey Vaishnav from Holiday Me. The places suggested by him for this tour along with the hotel booking was very good. I was very impressed and happy with the services extended to us during our trip. Most of my holiday trips are done by Amey who is very efficient and always provides the best deal. I would recommend to go through Holiday Me for arranging holiday trips

June 10, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Kavita!

We are pleased to know that you had a nice time booking with us. Thank you very much for your kind words of appreciation.

Regards,
Team Holidayme

Rated 4 out of 5 stars

we planned a holiday to Serbia

we planned a holiday to Serbia, Belgrade and Novi sad through Holidayme and it was fabulous experience. The travel agent was very professional and everything was as shown in their website.

Except for the airlines Aeroflot!! which wasnt their fault everything else was exceptional.

June 10, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Ajay,

We are glad to know that we were able to match up to your expectations and make your holiday a memorable one.

Best,
Team Holidayme

Rated 2 out of 5 stars

I was disappointed with them...

I was disappointed with their service.Last week i went for a holiday to Maldives, their package was offering many value additions like one time meals at restaurant,30 min Spa massage at resort, in villa breakfast,departure gifts ,1hr photoshoot, all inclusive beverages etc.But after I checked in the resort they said as per the voucher provided by the Holidayme does not include it, even I show them the Holidayme booking voucher which mentioned all these things. Resort management asked me to contact the Holidayme for these. Holidayme replied me after a day, and said everything has been sorted out and re-sending voucher to them.I showed the message to the resort and they replied me that they have already told Holidayme that these are not included.I was humiliated and depressed with cheating from Holidayme. Thus my holiday been wasted. Nobody ever contacted me after repeated complaints to them.

June 9, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Vibin,

We're very sorry for the inconvenience caused and assure you that our team is already working on this. We shall get back to you at the earliest. Thanks.

Best,
Team Holidayme

Rated 5 out of 5 stars

Good trip to Malaysia

Recently I had been to Malaysia with HOLIDAY-ME and the tour was amazing. Thanks to our tour assistant Ms.Valantina.
Flight, transfers, hotel, day tours were well organised. It was a short but sweet tour and value for money.
All the best.

June 9, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hey Sandesh,

Glad that we were able to make your trip a memorable one! Thanks a lot for your positive review.

Stay in touch,
Team holidayme

Rated 3 out of 5 stars

They have some hidden charges apart…

They have some hidden charges apart from what's mentioned in the package. you will come to know only when u reach the travel destination.

June 9, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Yadu Pradeep,

We, at Holidayme, try to keep 100% transparency when it comes to pricing. We apologise for the inconvenience you have faced while booking with us and would request you to leave your email address or contact number so we can reach out to you and make this right.

Best,
Team Holidayme

Rated 5 out of 5 stars

My experience of real customer service…

My experience of real customer service was very very good with Ms. Gauri Gund, she was extremely professional and committed to her job. I really appreciate her effort.

Regards,
Prashant

June 4, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi Prashant,

We are happy to help!

Best,
Team holidayme

Rated 5 out of 5 stars

I had some personal cirumstances

I had some personal cirumstances that had me cancel the reservation in a time that the cancelling time was over. Then, a employee called Mohammed had helped me and done his best to cancel the reservation for free in the busy times of the Eid. If this act proves anything, its the great servise of the hotail 'holidayme'.
Thank you for your great service.

June 3, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Kanadil,

Glad to be of help! We are sorry to know that you had to cancel your trip. Do think of us if you have other vacation plans, will do our best to help you out.

Best,
Team holidayme

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look