I hear Elena with the same situation I've made an order and just received an email one week later saying sorry is delayed. Since then, one week ago, no response, no update email, no information... See more
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See what reviewers are saying
Just been into Your store in Warrington, Cheshire UK….John from your store was so helpful, and passionate about your products, very informative, so pleased with his service, he needs to be recognized... See more
Terrible, what a mess! I've made an order, they delivered only a part of it, abd I'm vaiting for the second part for more than 2 weeks. Customer service,is non existent, you chat to a bot that is an... See more
Company replied
Went into Ilkley store today to return an item which had been bought by mistake. Becca served me and was so kind and helpful and the whole transaction was carried out very efficiently and competentl... See more
Company details
About Holland & Barrett Nederland
Written by the company
Over Holland & Barrett
Holland & Barrett is specialist in natuurlijke gezondheid. We zijn al meer dan 150 jaar actief op de Europese markt en mogen ons met trots de grootste en oudste health retailer van Europa noemen. Met meer dan 1600 winkels over de hele wereld is Holland & Barrett een van de meest toonaangevende retailers op het gebied van voedingssupplementen, natuurlijke beautyproducten en gezonde voeding ter wereld. Bezoek website
Contact info
Piet Heinkade 171, 1019 GM, Amsterdam, Netherlands
- 020-8885031
- klantenservice@hollandandbarrett.com
- hollandandbarrett.nl
2.6
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think the website is not a running business anymore
I hear Elena with the same situation
I've made an order and just received an email one week later saying sorry is delayed. Since then, one week ago, no response, no update email, no information about the order. Customer service is non existent and the chat to a bot that is answering "the customer service is closed" even on the days and times when according to your website your customer service is working. I just sent the form to follow up my order in the dutch wepage, but still when will I receive my package?
On top on anything, terrible client service.
I will always check here before buying anything. I hope someone listen to this declaration. What a mess.
July 1, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Vicente,
Thank you for taking the time to share your experience with us.
We're very sorry to read about your experience. We understand how frustrating it is not to receive updates about your order and then be unable to reach our Customer Service team when you're looking for assistance. We sincerely apologise for the inconvenience this has caused.
During our recent promotional period, we experienced a technical issue alongside an exceptionally high volume of orders and customer enquiries. As a result, some orders have been delayed, and our response times have been longer than usual. We understand that this is not the level of service you expect from us.
We would like to investigate the status of your order for you. As the quickest way to get in touch, we recommend calling our Customer Service team. You can also contact us by email if you prefer:
Phone: +31 20 888 5031
Email: klantenservice@hollandandbarrett.com
When you contact us, please mention that you are getting in touch following our request on Trustpilot.
Thank you again for your feedback. We hope to have the opportunity to resolve this matter for you.
Kind regards,
Holland & Barrett Customer Service Team
Sale products scam
Feels like scam to order online during sale period at Holland and Barret. It happened to me twice in a course of couple weeks. First I ordered several tins of whey protein because it got like 30% discount. Order got cancelled after several days with the response that the items are not in stock. When I go to the website, the same products are still available to be purchased, only the discount is lowered.
Second purchase, I added again the protein powder and this time, there is a massive discount for Manuka honey (96 euros to only 26 euros), so i give it a try. Guess what, the protein powders arrived yet the honey got cancelled from my purchase with the same lame reason (no stock or item has been replaced). I get on the website and the same item is now at normal price. It is like a click bait to encourage more purchase but with zero commitment to give out this sale products.
June 30, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Tamara,
Thank you for taking the time to share your experience with us.
We're very sorry to read that this has happened to you more than once. We completely understand why it would be frustrating to place an order during a promotional period, only to have discounted items cancelled while they later appear to be available on our website again. We appreciate you bringing this to our attention.
During our recent promotional period, we experienced a technical issue alongside an exceptionally high volume of orders. Unfortunately, this affected stock availability and the processing of some orders, which resulted in cancellations and delays in certain cases. We sincerely apologise for the disappointment and understand how this may have come across.
As we cannot access your order details via Trustpilot, we would be happy to investigate this further for you. For the quickest assistance, we recommend calling our Customer Service team. You can also contact us by email if you prefer:
Phone: +31 20 888 5031
Email: klantenservice@hollandandbarrett.com
When you contact us, please mention that you are getting in touch following our request on Trustpilot.
Thank you again for your feedback. We hope to have the opportunity to look into this for you and restore your confidence in Holland & Barrett.
Kind regards,
Holland & Barrett Customer Service Team
Terrible
Terrible, what a mess! I've made an order, they delivered only a part of it, abd I'm vaiting for the second part for more than 2 weeks. Customer service,is non existent, you chat to a bot that is answering "the customer service is closed" even on the days and times when according to your website your customer service is working. What a mess, no communication. When will I receive my package?
And your answer makes no sense, you ARE a Dutch team, and I left a review on the Holland & Barrett Nederland page, but you're saying that I have to go contact Dutch team? I'm already here, can you help me?
June 13, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Hi Elena,
Thanks for getting back to us.
We're really sorry, but Holland & Barrett UK isn't able to help with your order. We completely understand how frustrating this is, and we're sorry for the inconvenience.
If you fill in the form below, it'll go straight to the team who'll be able to help you further:
Submit a request – Holland & Barrett
https://help.hollandandbarrett.nl/hc/nl/requests/new?ticket_form_id=36671520790034
Thanks for your time.
H&B.
I placed an order
I placed an order
Only afterwards it tells you 2 weeks delivery
When trying to track order it says it is prepared and packed but it never gets send
Trying to talk to customer service is even more of an issue.
Only robot. There is NEVER a real person available.
Never received order
Never received refund
Crooks!!!
June 15, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear L vdM,
Thank you for taking the time to share your experience with us.
We're very sorry to read about your experience. We understand how frustrating it is to experience unexpected delivery delays, see no progress with your order, and then have difficulty reaching our Customer Service team. We sincerely apologize for the inconvenience this has caused.
During our recent promotional period, we experienced a technical issue alongside an exceptionally high volume of orders and customer enquiries. As a result, some orders and responses have taken longer than expected. However, we understand this does not make your experience any less disappointing.
We would like to investigate the status of your order and refund. As the quickest way to get in touch, we recommend calling our Customer Service team. You can also contact us by email if you prefer:
Phone: +31 20 888 5031
Email: klantenservice@hollandandbarrett.com
When you contact us, please mention that you are getting in touch following our request on Trustpilot.
Thank you again for your feedback. We hope to have the opportunity to resolve this matter for you.
Kind regards,
Holland & Barrett Customer Service Team
Worst online order experience ever!
Worst online order experience ever!! I have placed an order that is specifically pick up option chosen by the order in Capelle aan Den Ijssel. I see on the track and trace page that the order is shipped to my old work adress in Amsterdam, The AI chat on the customer service is just repeating itself and asking me to resolve the issue, Guess they train them to be more brutal than helpful! I call the customer service number +31 20 8885031 but I get the message that the number is not in use, A big brand like this is offering help on the most amateur way ever? Wouw I buy my supplements very often here however after this experience I will move for sure to another company that values the customers and offers them decent help for mistakes that the company causes themselves, a big dissapointment and a very bad customer experience,
June 26, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Serhan,
Thank you for taking the time to share your experience with us.
We're very sorry to read about your experience. We understand how disappointing it must have been to select Click & Collect, only to see your order appear to be sent to a different address. We also regret that you didn't receive the support you were looking for through our chatbot and that contacting our Customer Service team added to your frustration. That is not the experience we want our customers to have.
We would like to investigate what happened with your order and help resolve this for you. As the quickest way to get in touch, we recommend calling our Customer Service team. You can also contact us by email if you prefer:
Phone: +31 20 888 5031
Email: klantenservice@hollandandbarrett.com
When you contact us, please mention that you are getting in touch following our request on Trustpilot.
Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to restore your confidence in Holland & Barrett.
Kind regards,
Holland & Barrett Customer Service Team
Poor Service
It’s the second time I order something from the online shop and the second time the order is delayed because no stock is available.
A expect a business like H&B to be more proactive on the stock availability and advise customers right after the order or better, before ordering, that the stock for the selected item is not available.
Furthermore, I find it silly that no email it notification is sent to customers to clarify why a specific produci is missing after the delivery arrives; I had to contact the customer service myself to find out that the missing product was not sent because not available.
Customers should not assume, and should be informed since the payment is made in full, not try to get the information by themselves!
May 28, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Gennaro,
Thank you for taking the time to share your experience. Our colleagues are happy to review your case and look into a suitable solution.
We are sorry to hear that your recent online shopping experiences did not fully meet your expectations. We understand how disappointing it can be when an item is unavailable after placing an order, and we appreciate you bringing this to our attention.
Our stock levels can occasionally change quickly due to high demand, but we do understand the importance of clear communication regarding availability and order updates. Your feedback about notifications for unavailable items has been noted and will be shared with the relevant team for review.
We truly value your feedback, as it helps us continue improving our service and customer experience
As we do not have access to order or customer details via Trustpilot, we would be happy to look into this for you personally. If you would like to contact us regarding this matter, please reach out to our customer service team directly.
You can reach us by phone or email:
+31 20 888 5031
klantenservice@hollandandbarrett.com (mailto:klantenservice@hollandandbarrett.com)
When you contact us, please indicate in the conversation or in your e-mail that you are contacting us at our request via Trustpilot.
Thank you again for your feedback, and we hope to resolve this for you as soon as possible, if this has not already been done.
Kind regards,
Holland & Barrett Customer Service Team
What scammers
What scammers! They make you think the item is half of the price on their website and app, but when you get to the store you come to find out the sale is only online and they write it underneath in super small almost invisible text. What a waste of time ever walking into that store or ever shopping from this company. Moreover, everything is over double the price you could buy those items online from almost any other online drugstore just so they can force you to buy more with their gimmicky 2+1 sales. Terrible. You should be ashamed
May 12, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Anon,
Thank you for sharing your feedback. We are sorry to hear that your visit to our store led to disappointment and frustration.
We understand how confusing it can be when promotional prices differ between our online shop and physical stores. Our online-only promotions are always mentioned in the promotion details, but we appreciate your feedback that this information was not sufficiently visible in your experience. We will certainly pass this on internally, as transparency towards our customers is very important to us.
Regarding our pricing and promotional offers, we strive to provide competitive deals both online and in-store, including multi-buy promotions that many customers appreciate. However, we understand that these may not suit everyone’s shopping preferences.
We regret that this experience has negatively impacted your view of our company and appreciate you taking the time to bring this to our attention.
As we do not have access to order or customer details via Trustpilot, we would be happy to look into this for you personally. If you would like to contact us regarding this matter, please reach out to our customer service team directly.
You can reach us by phone or email:
+31 20 888 5031
klantenservice@hollandandbarrett.com (mailto:klantenservice@hollandandbarrett.com)
When you contact us, please indicate in the conversation or in your e-mail that you are contacting us at our request via Trustpilot.
Thank you again for your feedback, and we hope to resolve this for you as soon as possible, if this has not already been done.
Kind regards,
Holland & Barrett Customer Service Team
Super service from the people in the…
Super service from the people in the customer support super helpful
April 7, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Róbb,
Thank you very much for sharing your positive experience! We are delighted to hear that you are satisfied.
We truly appreciate you taking the time to share your feedback with us.
Always happy to help!:)
If you have any questions in the future or need any assistance, our customer service team will be happy to help. You can reach us by phone or email:
+31 20 888 5031
klantenservice@hollandandbarrett.com
Thank you again for your kind review, and we hope to see you again soon!
Kind regards,
Holland & Barrett Customer Service Team
Their customer service couldn't be less helpful!
I bought some discounted products and received fewer products and no communication. The box was damaged. I immediately reported it to customer service, and the only response I got was from their bot, which is absolutely useless except giving you useless answers! Their customer service couldn't be less helpful! I've decided to go to the store and return all the products. I'm done with them, definitely.
March 28, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Rosa,
Thank you for taking the time to share your experience. Our colleagues are happy to review your case and look into a suitable solution.
How unfortunate that our helpbot was not able to help at the moment of contacting our customer care. We would like to reach out for a form of compensation.
As we do not have access to order or customer details via Trustpilot, we would be happy to look into this for you personally. If you would like to contact us regarding this matter, please reach out to our customer service team directly.
You can reach us by phone or email:
+31 20 888 5031
klantenservice@hollandandbarrett.com
When you contact us, please indicate in the conversation or in your e-mail that you are contacting us at our request via Trustpilot.
Thank you again for your feedback, and we hope to resolve this for you as soon as possible, if this has not already been done.
Kind regards,
Holland & Barrett Customer Service Team
I am a client for a long time
I am a client for a long time, never had any problems until very recently, I had a big issue caused by one manager of one shop, but after contacting customer care and explain the situation I was directly contacted by the area manager and we solve the issue in the most professional way possible, and although the manager of that shop was not professional all the rest of the employees go far and beyond thwir duties. Also the issues that are not directly caused by H&B but Post.NL have been solved or addressed in a fast and professional way. I do hope H&B can find a new postal carrier as soon as possible because the one they use is causing damage to their company and H&B is not to blame.
So I am very happy even with the issues that appeared the solutions and care and professionalism of the staff is highly regarded.
January 2, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Afonso,
Thank you for taking the time to share such a detailed review and for being a loyal customer of Holland & Barrett. We truly appreciate your kind words about our customer care, area management, and the dedication of our team members, and we’re glad to hear that the situation was resolved in a professional manner.
We also value your feedback regarding our delivery partner. While some matters are outside our direct control, we understand how important reliable delivery is and we continuously work to improve this experience for our customers.
Thank you once again for your trust, understanding, and positive feedback. We’re happy to hear that, despite the challenges, your overall experience remains a positive one.
Kind regards,
Holland & Barrett Customer Service Team
They have never informed me about that…
They have never informed me about that my package was already delivered to pickup location. Then I was rushed urgently to go there because otherwise they would send it back. I don't understand why such a company says they're gonna deliver to your address where in fact you have to go by yourself to some random pickup location to pick it up. This is especially frustrating if you're pregnant and it's snowy and very slippery outside. I would strongly recommend Holland and Barrett rethink in cooperation with PostNL because apparently they're not able to deliver their products.
January 5, 2026
Unprompted review
Reply from Holland & Barrett Nederland
Dear Валентина,
Thank you for taking the time to share your experience. Our colleagues are happy to review your case and look into a suitable solution
We are very sorry to read about the inconvenience you experienced with the delivery of your order and the lack of clear communication regarding the pickup location. We fully understand how frustrating this must have been, especially given the circumstances you described.
Your order was handled by our delivery partner, and in some cases parcels are redirected to a pickup location when delivery at the home address is not successful. However, we agree that you should have been clearly informed about this, and we regret that this did not happen in your case.
We appreciate your feedback regarding our cooperation with PostNL, as comments like yours help us identify where improvements are needed. Should you wish to discuss this further or if we can still assist you in any way, we kindly invite you to contact our customer service team so we can look into this with you.
As we do not have access to order or customer details via Trustpilot, we would be happy to look into this for you personally.
If you would like to contact us regarding this matter, please reach out to our customer service team directly.
You can reach us by phone or email:
+31 20 888 5031
klantenservice@hollandandbarrett.com (mailto:klantenservice@hollandandbarrett.com)
When you contact us, please indicate in the conversation or in your e-mail that you are contacting us at our request via Trustpilot.
Thank you again for your feedback, and we hope to resolve this for you as soon as possible, if this has not already been done.
Kind regards,
Holland & Barrett Customer Service Team
I buy celtic seasalt from holland and…
I buy celtic seasalt from holland and barrett in the shop NL, after long time using, i did put it in water for long time and saw that brown gray color at the bottom, it didn't dissolve since 2 months, full of sand and now I know how I got kidney stones! I went to the shop to show them but the worker didn't had interest, I try to write a review on their website but you need to buy before writing a review even i buy it in the shop! I want to show pics of it and told the shop that I will buy one bag and water to mix them in front of their eyes! How can I show them that its full of sand!!!
October 14, 2025
Unprompted review
Reply from Holland & Barrett Nederland
Dear Amir, thank you for your feedback.
Sorry to hear you didn't have a good experience with the celtic seasalt you bought at our store. We apologize for the inconvenience!
We would like to know a bit more about your complaint and how we can provide a solution.
Please do contact us at klantenservice@hollandandbarrett.com so we can figure out together how to improve your experience.
For now, we wish you a nice day ahead as well as happy Christmas days!
Kind Regards from Holland & Barrett Benelux.
Location Oude ebbingestraat 26 groningen
Very bad experience rude female employee actually kind of racist!!
December 6, 2025
Unprompted review
Reply from Holland & Barrett Nederland
Hello Ilala,
Thank you for taking the time to share your experience with us. We are very sorry to hear that your visit to our store did not meet your expectations.
This is certainly not the experience we want our customers to have, and we would like to look into this further. Unfortunately, based on the information in this review alone, we are unable to investigate what happened.
We kindly ask you to contact our Customer Service team directly so we can assist you and address this properly. You can reach us via:
📞 +31 20 888 5031
📧 klantenservice@hollandandbarrett.com
💚
We hope to hear from you so we can follow this up accordingly.
Kind regards,
Holland & Barrett Customer Service Team
Confusing Pricing System – But Helpful Staff
I’ll give 3 stars because the staff in the store helped me sort things out. But overall, the pricing system is confusing, especially online.
When you order online and choose “pick up in store,” the price at checkout is higher than the price shown on the product. That still hasn’t changed. For example, I saw a product for €1.89, but the final checkout was €6.64, even with store pickup selected.
I went to the physical store thinking it would be clearer. I picked an item for €3.79, and they said, “Buy one, get one free.” But the second item wasn’t the same price, so the total became more than I expected.
Luckily, the staff explained it and allowed me to switch the second item to match the first, so I ended up paying just for one. That was helpful, and I appreciate it.
Still, I believe the pricing, especially for online orders. It needs more clarity. When you see a price, that should be the price you pay. Simple as that. Transparency matters.
April 23, 2025
Unprompted review
Terrible customer experience
I used to shop in this store but this is the last time they see me here. While I was waiting in the queue at the kassa, an employee dropped something at the checkout counter for another client, who later joined the queue and, once it was my turn to pay, the cashier made her skip the queue and prioritised her over me. When I asked the cashier for an explanation, he replied that she was already served by a colleague … so what? I was first in the queue, it was my turn, and if you really need to prioritise another customer, you should at least do it in a nice way and apologise for it. Unbelievable!
March 3, 2025
Unprompted review
Reply from Holland & Barrett Nederland
Dear customer,
Thank you for taking the time to write this feedback. After all, this is very important for us to grow and offer a better service.
We are sorry to hear that you are not satisfied with our products / services.
Please contact our customer service via klantenservice@hollandandbarrett.com (or +31208885031) so that we can come to a solution for your problem.
Thank you in advance for the effort and time you are taking to reach us. Wishing you a good day.
Customer Happiness Team
Am I the only one that is completely…
Am I the only one that is completely terrified of the products they sell?? They very often have product recalls from Holland & Barrett. It feels like every time I check their website, another product is being recalled due to dangerous ingredients – like the recent recall of their organic linseed for having levels of hydrogen cyanide that exceed legal limits, or the cornmeal and polenta products with dangerous levels of fumonisins. How can I trust a company that seems to be repeatedly putting customers' health at risk?
As a regular customer who believed in the quality of their products, this is incredibly concerning.
I have completely lost trust in their ability to properly vet the products they sell, and I’m no longer comfortable purchasing anything from them....
If they can’t get basic safety standards right,before people buys and consumes these products how can we trust anything they sell?
what is going on here?
January 11, 2025
Unprompted review
Reply from Holland & Barrett Nederland
Dear customer,
Thank you for taking the trouble to write this feedback. After all, this is very important for us to grow and offer a better service.
We are sorry to hear that our recall action made you lose confidence in us.
We work towards the highest possible quality hence strict checks are also carried out. As a result, we (sometimes) have to recall products. This is done precisely to ensure the health of our customers.
If you have any further questions, please contact our customer service department.
This can be done by phone at+31208885031, or via e-mail to klantenservice@hollandandbarrett.com. Thank you in advance for taking the trouble and time to reach out to us. We wish you a great day.
Customer Happiness Team.
Great supplements
I have nothing to complain about this company,I purchased Mucuna and aswhaganda lately an these products are Great quality!expire date is 3 years from now.plus I got 1+1 discount.
Staff in de Store are very friendly en
helpfull!
December 14, 2024
Unprompted review
Watch out for discounted products they could be expired
Discounted products offered during Black Friday deals that are already expired. I unknowingly ate one and spent the whole night dealing with diarrhea. After raising a complaint, they had the audacity to offer me a £5 voucher. Absolutely shameless!
November 22, 2024
Unprompted review
Reply from Holland & Barrett Nederland
Dear customer,
Thank you for taking the time to write this feedback. After all, this is very important for us to grow and offer a better service.
We are sorry to hear that you have been experiencing this inconvenience and we would like to find a solution to your problem.
We kindly request you to contact us via klantenservice@hollandandbarrett.com ( +31208885031) We would like to offer you a compensation. Thank you in advance, wishing you a good day.
Customer Happiness Team
i read all your 1 star bad reviews
i read all your 1 star bad reviews
i just order sunday ,supposed to be arrived at monday ,it was delayed ,,now i call to ask help ,, but seems your agent sounds iretated,, and says it will be on the way , as i check today
is not sure if its coming ,,, is just on post nl,, there is no indicated it is on the way,,, but the man on phone sounds doesnt want to help,, loud voice as well,,,
so when is this really coming ?
please let me know
August 13, 2024
Unprompted review
Reply from Holland & Barrett Nederland
Dear Kitty, thank you for your feedback, and our apologies for how this has turned out. If you'd like, please reach out to our customer service again, and we'll gladly take another look for you! Feel free to ask for Sarah, and I'll handle it personally for you. Kind regards, Team Customer Service
Bad Service
Bad Service, They sent wrong item. i keep e-mailing customer service but will not sort.John Small
July 25, 2024
Unprompted review
Reply from Holland & Barrett Nederland
Dear customer,
We are sorry to hear that you have been experiencing this inconvenience and we would like to find a solution to your problem. Kindly contact us via +3120888503. We would like to offer you a compensation.
Thank you in advance, wishing you a good day.
Customer Happiness Team
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