Hollandgas Reviews 71

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not entertain this company they will rip you off, I had been warned about their conduct but having used them before and had no issues I didn’t heed the warning.. Craig came to fix the boiler in De... See more

Company replied

Rated 5 out of 5 stars

Honestly, I couldn't recommend this company enough. Absolutely brilliant. Requested a visit due to a leaking sink waste pipe, on a Friday evening, not expecting someone to come out until maybe Monda... See more

Company replied

Rated 5 out of 5 stars

Holland Gas were sent out to us after previous engineer had left us without hot water for ten days, Allen was with us the same day diagnosed the problem and came back two days later, fitted the part a... See more

Company replied

Rated 5 out of 5 stars

Absolutely 5 star !! We have used the Holland Gas team a number of times and have always had a fantastic experience with the brilliant office team and engineers . Today was no exception, a failed pres... See more

Company replied

Company details

  1. Home Services

Information provided by various external sources

Holland Gas believe in high customer service and honesty employing plumbing & heating professionals. Our engineers use dust sheets and overshoes at all times to protect your property We take photos of every job to maintain high quality workmanship Proud to say we are Which? trusted trader endorsed Our engineers are Gas Safe Registered We are a small company which gives us the advantage that we can be flexible and competitive with our pricing due to low overheads. We can also offer a personal experience to our customers. Craig Holland the proprietor of Holland Gas operates as a road engineer rather than being the boss you can never speak to.


Contact info

4.2

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not entertain this company they will…

Do not entertain this company they will rip you off, I had been warned about their conduct but having used them before and had no issues I didn’t heed the warning.. Craig came to fix the boiler in December as property had been empty, he got it going at the expense of £270, then has the repeat issue in January so had another callout and was told that it was a part that would cost £70 and agreed for him to do it, only to be absolutely shocked with another bill of £290. Naturally I challenged this and was called a derogatory name for doing so as evidently they run their business however they want.
Of course I have paid the requested amount but urge caution with these guys

February 3, 2026
Unprompted review
Hollandgas logo

Reply from Hollandgas

Unfitting with our other reviews and reputation

And now the truth… we had carried out works for Sheriff through a letting agent. The agent didn’t speak highly of Sheriff, they no longer have a professional relationship.
A few years ago Sheriff refused to pay for some works and still had the front to call us out again.
From this we still responded on same day visits however we insisted we were paid upfront. This was fine for a few visits until we were requested to attend an urgent visit.

We attended within the hour to a holiday let and had the boiler back up and running within the hour. We charged our minimum charge which Sheriff was aware of. We never quoted the parts that’s just a lie. (All quoted are written)
We had to answer repeated emails for around 6 weeks asking how much we paid for the part, where we purchased it from, how much the engineer cost along with many other questions all the time never receiving payment. (Does he ask Tesco what they paid for a loaf of bread)

Yesterday Sheriff threatened me (Craig) with violence, has since paid my invoice and felt the need to leave this review.

For ripping me off before, messing me about this time, causing weeks of stress and threatening me I did indeed call Sheriff a derogatory term which I feel is totally justified.
This man is a horrible con man leaving his tenants to live in the worst conditions to the point the agent has terminated their contract.
A bitter man leaving a negative review despite years of “thank you for getting it sorted so quickly” and never leaving a positive review.
A power trip behind a keyboard.

Rated 5 out of 5 stars

Installation of water softener

I have used Holland Gas for a boiler servicing and installation of a water softener. Liam carried out the work and I was very happy with everything. Lorraine is always lovely and helpful when you call. I wouldn't hesitate to use again.

October 27, 2025
Unprompted review
Hollandgas logo

Reply from Hollandgas

Thank you so much for taking the time to share your lovely feedback. We're delighted to hear you were very happy with both the boiler servicing and the water softener installation. It's great to know that Liam delivered excellent service and that Lorraine was helpful when you called. We truly appreciate your business and kind words, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Excellent Service

In a time when it is difficult to secure a trades person, Hollandgas service levels are excellent. From the initial phone call to end of service they communicate every step of the way. I highly recommend Hollandgas.

October 14, 2025
Unprompted review
Hollandgas logo

Reply from Hollandgas

We are very happy to hear that you found our service levels and communication to be excellent. We know how important it is to be reliable and keep our customers updated every step of the way, and we truly appreciate you taking the time to share your recommendation 🔥

Rated 5 out of 5 stars

Boiler replacement

Recent Boiler replacement undertaken by an extremely punctual, professional and friendly team, informative through every part of the process with great attention to detail! I would highly recommend Craig and his team for Boiler replacement Project requirement!

April 23, 2025
Unprompted review
Hollandgas logo

Reply from Hollandgas

Thank you so much for your kind words and for highlighting our team's punctuality, professionalism, and friendliness. We're delighted that you found the process informative and appreciated our attention to detail. It was a pleasure working on your boiler replacement, and we truly appreciate your high recommendation 🔥

Rated 5 out of 5 stars

Fantastic Service, Going Above & Beyond

Our boiler packed up completely leaving us with no heating or hot water, Lorraine immediately arranged for a replacement boiler to be installed, and Liam and Craig arrived a day early and worked until 8.30 pm to ensure we had heating and hot water. Truly exceptional service, above and beyond what we were expecting.

December 12, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Hi Emma
Thank you for taking the time to leave us a review, we're most grateful. It's kind of you to mention the office as well as the engineers.
Thank you for being accommodating and for your kind words. Happy Christmas from the Holland Gas team 🔥

Rated 5 out of 5 stars

Always great service from Holland Gas

I always use Holland Gas for any boiler replacement or servicing. Lorraine, Craig and the team are always super professional. Recently I had a gas leak that was reported by a neighbouring property so a national company came out and isolated my meter. Lorraine liaised with me to arrange to fix, as I was hospitalised and anxious to get the boiler back on for my return home. I am happy to say everything went like clock work, their engineer came out on time and rectified the issue within an hour and my home is nice and warm again. 10/10 Holland gas. Thank you once again for the great service.

December 11, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Good Morning Mr Bond
Thank you for your kind words.
We really appreciate you taking the time to leave us a review. We are pleased everything went according to plan, It was a pleasure to help.
We are happy you are out of hospital and home for Christmas.
Wishing you a Merry Christmas and a Happy New Year from the Holland Gas team🔥

Rated 5 out of 5 stars

I had a boiler service today

I had a boiler service today, and our engineer Mark was fantastic. Lovely customer service, and he informed me of the repairs that needed to be carried out. Would highly recommend :-) Thanks!

November 27, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Dear Katie
That's a lovely review, thank you very much.
We're really grateful for you taking the time to leave us a review. Mark is fairly new to the team and is receiving lots of positive feedback 😊
Thanks again.
Best wishes.
From the Holland Gas team.

Rated 5 out of 5 stars

Amazing service

Amazing service. Both times Liam has come out to us he has been helpful, efficient and friendly. An exceptional service

November 21, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Good Morning Anne
Thank you for taking the time to leave us a review.
Your kind words are appreciated.
We are pleased you are a happy customer.
Happy Christmas from the Holland Gas team 🔥

Rated 5 out of 5 stars

Reliable

Reliable, and efficient! Will definitely use again!

October 11, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Thank you for the 5 star review.
Your kind words are appreciated 🔥

Rated 5 out of 5 stars

Good Company

Gas engineer Liam arrived, he was very polite and installed our new boiler. His work was very clean and tidy, took the time to explain everything to us. Would recommend Holland Gas to anyone considering installing a new boiler.

September 25, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Dear Mrs Kelleher
Thank you kindly for the lovely review.
Your 5 star rating is greatly received.
We are pleased you are happy with the engineer and his workmanship.
Thanks again and best wishes.
Kind Regards.
From the Holland Gas team.

Rated 5 out of 5 stars

What a great company

What a great company. Polite, competent, and friendly.
Mark our gas fitter did an excellent job, a credit to the company.

August 27, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Good Afternoon Bob
Thank you for your lovely review.
Mark is quite new to the team and is proving popular. We are thankful for you taking the time to leave us a review. With thanks and good wishes from the Holland Gas team.

Rated 5 out of 5 stars

Liam was very helpful in answering my…

Liam was very helpful in answering my concerns he did a great job although he had a bit of a hick up (not his fault) and he quickly returned to sort out my little leak.And a thank-you to Craig for correctly diagnosing my problem.

July 26, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Good Morning Mrs Moore
Thank you for taking the time to leave us a 5 star review. We are pleased Liam was able to repair the minor leak within an hour or so of the leak being reported and that we were able to confirm the leak was unrelated to the works he had carried out.
We are also pleased, due to Craig's expertise, we were able to diagnose the fault accurately and thus save you from spending money unnecessarily.
Kind Regards
The Holland Gas team.

Rated 5 out of 5 stars

Holland Gas - great job!

Holland Gas always do a great job & all the guys & Lorraine are respectful, hard working & reliable. Highly recommend them for any gas or plumbing needs.

July 3, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Good Morning Janice
Ah thank you for the lovely review.
It is kind of you to take the time to leave us a review and considerate of you to mention both Lorraine and the engineers.
Thanks again.
With best wishes from the Holland Gas team 🔥

Rated 5 out of 5 stars

We are renters

We are renters, and the past 6 weeks or so have had an avalanche of issues. Thankfully Holland Gas to the rescue, from Lorraine, the voice on the phone to all the engineers, this team has been absolutely amazing, even though we rent, they treated us with respect, and were very patient with us, when we had a leak in the ceiling, one call and Lorraine had it sorted, an hour later there they were again to sort the issue.
Yesterday Liam fitted a new boiler, he left the kitchen clean and tidy, and took all rubbish with him, he was good enough to go through the controls before leaving (1st class chap) that I would say is very good at his job….give him a raise.
So all in all… service is brilliant, 5 stars.
Thanks, Matt & Clair Hayward.

May 14, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Dear Mr & Mrs Hayward
Wow what a lovely review 😀
Thank you thank you thank you. Its kind of you to mention both the office and the engineer. We are pleased you were happy with everything from start to finish.
Your kind honest words have made our day.
We do try our utmost to provide a 1st class service and therefore when we receive such a glowing review it helps us realise we are achieving our goals.
Thank you again.
Best wishes.
From the Holland Gas Team🔥

Rated 5 out of 5 stars

Always friendly helpful staff and good…

Always friendly helpful staff and good workmanship

May 10, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Good Morning Shaun
Many thanks for the 5 star rating.
It is kind of you to take the time to leave us a review. It's a pleasure to help.
Thanks again, it is appreciated.
Best wishes from the Holland Gas team 🔥

Rated 5 out of 5 stars

Holland Gas engineer Liam conducted a…

Holland Gas engineer Liam conducted a gas check
today. Very efficient, polite and thorough in his job
Thank you

April 3, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Good Morning Mrs Loveridge
Many thanks for taking the time to leave us a review. We are very pleased with the 5 star rating. Thanks again. With all good wishes from Liam and the Holland Gas team 🔥

Rated 5 out of 5 stars

Commercial & Domestic - the only choice

I have used Holland Gas in both commercial and domestic situations and they never fail to provide a speedy, efficient and highly professional service.

February 21, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Dear Mr Dredge
Many thanks for taking the time to leave us a glowing review. Your feedback is important to us. We are more than pleased you are a happy customer. Thanks again.
With good wishes and kind regards from the Holland Gas team.

Rated 5 out of 5 stars

Highly professional and friendly service

Liam, who serviced our boiler and gas fire, was punctual and friendly. He discovered a problem with the flue and kept us in the picture, showing us where the fault lay and what needed doing. Kevin, who subsequently came to fit a new flue, was prompt, efficient and friendly, too. We cannot fault the service we received.

February 7, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

On behalf of our team at Holland Gas Services, thanks so much for this positive review. It means a lot to us 😊

Rated 5 out of 5 stars

Polite, friendly and effective service

Shower was running cold, Liam replaced the mixer super quickly with minimal hassle, was easy to reschedule our appointment due to work commitments too. Thanks guys.

January 17, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Hello Charlie
Thank you for taking the time to leave us a review.
We're really grateful.
We are very pleased with the 5 star rating and that we were able to do the works speedily and with little disruption.
Best wishes and thanks again from the Holland Gas team.

Rated 5 out of 5 stars

Absolutely 5 star !

Absolutely 5 star !! We have used the Holland Gas team a number of times and have always had a fantastic experience with the brilliant office team and engineers . Today was no exception, a failed pressure release valve in mid winter is never fun but engineer visit to assess and then follow up and an engineer out to fit the part later that day and now toasty warm house ! Simply brilliant

January 15, 2024
Unprompted review
Hollandgas logo

Reply from Hollandgas

Dear Mr Foley
Thank you for the wonderful review.
We really appreciate you taking the time to leave us a sterling review, it is very much appreciated. We are fortunate to work for lovely customers.
We are pleased we were able to fix the issue the same day, especially as the temperatures have now plummeted to -5 🥶
Thanks again and stay warm from the Holland Gas team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look