Home Warranty Companies Reviews 

79
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Liberty Home Guard. We filed a claim about our refrigerator/freezer. That was 3+ weeks ago. A tech was sent out about a week after the filing. He said the freezer thermostat was broken and that the dr... See more

Rated 1 out of 5 stars

NEVER use Choice Home Warranty. They have strung me along for 5 weeks waiting on a Refrigerator Compressor. No policy on how long you should wait. Keeps sending me to other technicians to start the... See more

Rated 1 out of 5 stars

I was denied HVAC due to technicalities installed by certified HVAC technician. That company was CHOICE home warranty, I warn you to be cautious and stay far away from them. They will weasel out of p... See more

Rated 1 out of 5 stars

warranty, but when I filed a claim, it was denied. I expected the company to honor the coverage I was paying for, but instead I was left without the help I needed. The customer service experience... See more

Company details

  1. Health & Medical

Information provided by various external sources

Home Warranty Companies is your dedicated resource in researching, rating, and comparing the best home warranty providers available in the USA.


Contact info

1.2

Bad

TrustScore 1 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(79)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ASK FOR THE BOOK OF EXCLUSIONS

Received a postcard in with my natural gas bill for home warranty. The card had a picture of an AC unit and simply said "If it breaks, we'll either fix or replace it". Sign me up! Started making payments through my East Ohio Gas bill. Couple years later my AC quit working. Tech said compressor shot and Home Warranty won't cover it. Called HW company. They said when I signed up I MUST ask for the Book of Exclusions. REALLY. Your ad says if it breaks we will fix or replace it. Nothing about the book of exclusions. Well you must ask for The Book. Filed a complaint with Pennsylvania States Attorneys Office and 6 months later they sided with HW company stating I Must Ask For The BOOK OF EXCLUSIONS! So in hindsight, NO company covers everything even if the post card they sent you says they do.

March 21, 2022
Unprompted review
Rated 1 out of 5 stars

Service Plus Home Warrenty company…

Service Plus Home Warrenty company refused to pay for the complete repair. I was getting my heater serviced and a problem was found I was given an estimate and called Service Plus to ask if they would need to send another company to do the work or could the company that found the problem was an approved repair company. I was told that I could have the company I had used could do the repair if the repair tech called and explained his diagnoses and repair, which he did. I called the company the next day and was told the repair was approved and got the claim #. When I sent the repair claim in after I got the forms and they told me when I called to check that they would only pay $100 of the $300 total because they were not done by a preferred provider of their choice. When I spoke to the service department they would not budge. I ended my contract at that point. The company will not send me my reimbursement because I am no longer a client, even though I was a client when the repair was approved and completed.

February 11, 2022
Unprompted review
Rated 1 out of 5 stars

Three years ago I did have a one year…

Three years ago I did have a one year policy with Choice Warranty. I cannot believe that on some best home warranty lists, Choice comes in at number 2. My $889.00 dishwasher broke and it could not be repaired so Choice offered me $149.00 to buy a new one. Yeah, that $149 would have bought me a good pair of washing gloves and dishwater soap. I had to argue with their claims department close to two weeks and they upped their offer to 410.00 and said that was it. I really needed to get it replaced so I took it but told them I would give them a horrible review on every website I could find and never renew with them. They said they could not have cared less. In summary, the replacement dishwasher was $849.00 + tax and delivery. My out-of-pocket cost was close to $500.00. How could this company get a favorable nod from anyone??

February 2, 2022
Unprompted review
Rated 1 out of 5 stars

Bought a 3,000 dollar policy with this…

Bought a 3,000 dollar policy with Coice Home Warranty company and when my ac broke they don't want to cover it because they said it's dirty. They don't cover replacements. The technicians said it needs to be replaced from wear and tear and there case worker said based on a picture they can't cover it. Fraudulant company.That's some bull. You suck. I will see you in court. I'm active duty and this is not right. Then they will apologize on the reply like they care and do nothing. They even blocked me on Twitter for complaining.

May 18, 2021
Unprompted review
Rated 1 out of 5 stars

Buyers beware buying Choice Home Warranty

What is there to like about this company? They advertise Repair or Replace which is not true. They advertise peace of mind which again is not true. I purchased this home warranty as they said for my peace of mind. Now we are almost in the third week after my claim The lead manager, who called himself Anthony Wilk, said that they cannot honor their advertising which clearly states "Repair or Replace". Nowhere on that ad is written or mentioned, that it is upon the discretion of the manager to choose! Usually, people purchase warranties so that when their's breaks it will be replaced by a like product. This company is a scam! you will end up paying money without them "Repairing or Replacing" ! Buyer beware! hold on to your pockets when dealing with Choice Home Warranty!

May 7, 2021
Unprompted review
Rated 2 out of 5 stars

Unacceptable customer service by 2-10.

I've had a home warranty service with 2-10 HBW for over 12 years. For the most part I think I've received good service for the premium membership I've purchased annually - usually around $ 750-$850 per year. However, their customer service agent today dropped me after a 10-15 minute conversation after I had hel on the phone for 22 minutes. No call back. No cares by 2-10. This is unacceptable. I still think their system works farily well but will be looking about for better reviews with other home warranty companies for superior customer service. Regardless of how busy a customer service dept might be, each call-in customer needs to have the full attention and help of the agent until the issue is resolved.

November 9, 2020
Unprompted review
Rated 1 out of 5 stars

Before you commit to purchase a home…

Before you commit to purchase a home warranty off this site and any others like them, come back here and look at reviews for the companies that they are saying are so great. Many of these sites are paid to "highly rate" these companies. Do your research from this site and BBB.

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

New homeowner!

Moved into my first house a year ago, wasn't sure about insurance/warranty companies (i.e. which ones are overpriced / poorly reviewed / etc.) beforehand and dug around a bit on forums to find a legit resource. I'm a huge fan of geekwallet when it comes to finance, and I swear this site is the same thing for the home insurance industry.

I went with one of the companies (can I mention it here?) that had highly rated, and have been very happy. I live in a flood-risk zone adjacent to a river and we had a bad flood a few months ago -- they took care of me and dealt with the damage to the basement promptly.

Super happy I found this site -- I'd recommend it to anyone same as sweethome, geekwallet, etc!

June 24, 2016
Unprompted review
Rated 5 out of 5 stars

Helped me immensely

I was so glad when I finally found this site. Sifting through mountains of google results about home warranties was a chore. This site consolidated the information I needed so well and presented it in a compelling way. I know where to send my friends when they purchase a home now.

June 18, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent experience

As an experienced home owner, but inexperienced internet user this site consolidated a lot of great information for me. I was able to compare rates, deductibles, and coverage plans all on the same site. A lot better than sifting through dozens of Google results trying to find out who is worth relying on. Highly recommended.

June 7, 2016
Unprompted review
Rated 5 out of 5 stars

I wish I could give this more than 5

I've been looking at warranties for a couple of properties I've just settled the deals on, and Home Warranty Companies helped me out to an amazing degree, I couldn't be any happier. Please use this as your resource!

June 5, 2016
Unprompted review
Rated 5 out of 5 stars

Best information out there!

Home warranties can be confusing to find a plan for you. I was able to compare companies and find a home warranty tailored specifically to me and my home and get the information I needed to be a successful home owner! This site helped me so much! I recommend it!

June 3, 2016
Unprompted review
Rated 5 out of 5 stars

Great Resource and Trustworthy

After I purchased my first house, and i was looking for a trustworthy warranty for it, I stumbled upon this site and my life has been changed. It actually turned out to be an amazing resource. Highly recommended!

June 3, 2016
Unprompted review
Rated 5 out of 5 stars

Straightforward Website and good Service

After I purchased a new house, I was on the look for a suiting home warranty. This website helped me alot finding the right company and was as straightforward as I'd wish a website like this to be. I will definitely recommend it to friends and acquaintances.

May 29, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome resource!

I was in the market for a warranty on a property i recently closed on. This site helped me sort through all the available options and chose one that worked for me. An invaluable resource for anyone looking for home warranties!

May 29, 2016
Unprompted review
Rated 5 out of 5 stars

Reliable

Home Warranty Companies really came in handy after I purchased a home warranty on a new house I bought. They provided me with all the information I needed and allowed me to know I was receiving the best deal I could. Would recommend to everybody.

May 29, 2016
Unprompted review
Rated 5 out of 5 stars

Wonderful

I found this site when looking for a home warranty, I just purchased and it turned out to be a wonderful resource ! I would recommend to anyone.

May 29, 2016
Unprompted review
Rated 5 out of 5 stars

Helpful website

I found this website while looking for a home warranty for a house I recently purchased, and it turned out to be a wonderful resource.
I was able to find exactly what I needed right from the start.

May 29, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing Site

I was looking for a reliable home warranty site, and I found it! Definately recommended by me. Amazing service, and a magnificent resource.

May 29, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look