I've been using BlueSnap payment service for years and have been quite satisfied with them throughout the years. That's not to say I wouldn't change anything at all. One thing I might change is b... See more
Company replied
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Worst company i've ever dealt with. Put reserve on funds with no reason, just for having few chargebacks. ruined our business we had to close it down because they put reserve for 180 days and closed a... See more
Company replied
We have been with BlueSnap (formally Plimus) since 6+ years and are so far happy with the service and support in a whole. There may have been here and there some questions or smaller issues over... See more
Company replied
I have never had such a bad sales experience. They canceled a sales meeting 10 minutes early, re-scheduled it, then canceled it again. No communication for two weeks, even after asking again. Finall... See more
Company replied
Company details
- Payment Service
- Business to Business Service
- Card Processing Service
- e-Commerce Solution Provider
- Financial Consultant
Written by the company
At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish. BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments. And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow. With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com
Contact info
800 South Street, 02453, Waltham, United States
- 7817900815
- social@bluesnap.com
- home.bluesnap.com
2.9
Average
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Discriminatory practices. Poor pre-sales communications,
We are an established business with 5+ years of operation and excellent reputation with Stripe and PayPal, we had 0 chargebacks over the last 3 years. We got interested in BlueSnap because of lower rates they promise, which seemed interesting to us. The pre-sales process was tedious and lengthy, sometimes the sales rep would take up to 4 days to write a reply. Finally we got all our questions answered and submitted an application. The application got rejected because the company is registered in a Balkan country, however in the rejection letter the company declined to indicate the reason for rejection. We had merchant accounts with other credit card processors and had no problems. From my research I found out that BlueSnap routinely rejects applications based on country of application. This is discriminatory practice and I would definitely call it a racist approach to business. If you are from an Eastern European country for example do not submit your application, go to a company which does not practice racism.
March 21, 2019
Unprompted review
Reply from BlueSnap
Hi Lenny, We're very sorry to hear that this is the process you experienced when applying for an account with us. We never intend or anticipate that any of our prospective customers go through a negative experience like the one you have described above. We are constantly working to improve our application and onboarding process, so your feedback is important to us. If you are able to provide evidence or statements from your previous processors, we are more than happy to take another look and see if your business is a good fit for our services. Our sales representative, Alex reached back out to you via email last week to facilitate an additional review of your application. If you have any further questions, feel free to reach us via email at social at bluesnap dot com. Again, we apologize for any negative experience you had with us.
The worst experience in communication with sales team!!
I had the worst experience in communication with BlueSnap sales team!! they say they are global but they don't support global customers! they asked us to provide many documents to approve us and we did..and after many emails, an initial approvement and acceptance of our application were received by sales team, then there was no response anymore to our emails, at last they replied and rejected us giving no reason why they are rejecting us!! So confusing and just a waste of time in following up for a whole month between rejection and then acceptance then rejection again of our application!!
February 26, 2019
Unprompted review
Reply from BlueSnap
Hi Adel, we are very sorry to hear this feedback. We can understand why you are frustrated and unhappy with what you experienced in your application process with BlueSnap. We are continuously working on our onboarding process and this feedback is incredibly important to us. We will make sure to relay this back to our internal teams so that they are aware of your case and we can improve the experience. Again we are very sorry and hope that you find a payments provider that better fits your needs.
I have been with them for almost two…
I have been with them for almost two years until I decide to sell my business and I can tell that I have always been very satisfied with them. I found their payment processing fees to be relatively lower in comparison to their average competitors. Their excellent team has been always very helpful and responsive each time I had to contact them
February 5, 2019
Unprompted review
Reply from BlueSnap
Hi Chayan,
Thank you so much for the positive feedback. The team at BlueSnap loves to hear that our customers are happy with our services. We truly appreciate your business!
Horrific company. STAY AWAY!
Horrific company. Signed up with them for a SaaS business and they have rejected the application because of some "red flag" in the application.
Will move to another merchant account which actually cares about my business.
February 1, 2019
Unprompted review
Reply from BlueSnap
Hi Maria, we are very sorry to hear this feedback. We consistently work on making sure our application process is as quick and clear as possible. We apologize that you had this experience with us and will make sure to relay your feedback back to our internal teams so that we can work to avoid experiences like yours. Again, we are sorry that we are unable to support your business and hope that you find a service that is a better fit for your SaaS business.
Pre-sales never gets back to you
Pre-sales never gets back to you. In our case we process more than USD 350.000 in payments and yet ... no response at all.
December 29, 2018
Unprompted review
Reply from BlueSnap
Hi Devin, we are very sorry to hear this feedback. This is truly not the experience we want any of our prospective customers to have. We'd like to look into this for you and sort out any issues. Do you mind sending a note to social at bluesnap dot com? Again, we take your feedback very seriously, and are sorry for the experience you had.
NO CUSTOMER SERVICE
NO CUSTOMER SERVICE. We have never had such experience with a company as we had with BlueSnap. After contact the company, they asked us to send many documents to approve us. Since then, for more than a month, countless phone calls, more than 20 emails, we still NEVER HEARD BACK FROM THEM !
Stay away from a company that doesn’t give any service or customer support.
December 4, 2018
Unprompted review
Reply from BlueSnap
Hi Ethan, we are sorry to hear this feedback. This is truly not the experience we want any of our customers to have - with that being said, we apologize for this experience that you had with us. The BlueSnap team works hard to make the onboarding process as simple as possible, so we take your feedback seriously. We will report this back to the team & customer service so that they are aware and so we can work on improving our processes. Again, we are very sorry for your experience.
They are say they are Global, but not accept Global customers.
They say "Sell Globally", but they don´t accept legally constituted companies in the US whose target market is in Latin America.
In fact they are in US and do business in Europe for example. I weird way of thinking business.
Hello, this is 2018!!. Internet is global and so business are. And that what we are going to do. We will sell globally and we will stay global.
They first say ok, you are approved, gave you a welcome letter and 15 minutes later close it with no other reason than " we cannot support your business model"
You should say the truth. You don´t like Latinos as owners.
Very disappointed with your customer service.
November 15, 2018
Unprompted review
Reply from BlueSnap
Hi there,
We are very sorry to hear this feedback. This is not the experience we want our prospective customers to have and we apologize that you had to go through this. We will report back to our team so that they are aware of the issue. We are very sorry that we aren't able to support your business and hope you find a service that better fits your needs.
BlueSnap has a very good system for…
BlueSnap has a very good system for processing credit cards. The customer service is poor. The only time you can speak with someone via phone is when they are trying to sign up new merchants. Once you are signed up, BlueSnap forces communications primarily through emails.
September 7, 2018
Unprompted review
Reply from BlueSnap
Hi Dean,
We are very sorry to read your feedback, this is far from the customer experience that we want you to have with us.
We are honored to serve many callers during our Support hours and we are doing our best to provide all of them with all the answers they need.
Unfortunately it happens that the calls queue is longer during business hours and our agents are able to provide faster service via email – but we really do not have any preference between phone, chat and email support – we aim to be the best, regardless of the platform, so your feedback is valuable to us. In the meantime, Please send us a note to social at bluesnap dot com so we can help understand your concerns or a specific incident better!
Good service
Good service, good documentation and great customer support.
August 23, 2018
Unprompted review
Reply from BlueSnap
Thanks for the positive review! We appreciate your business and are happy to have you as a BlueSnap customer!
They are not trustful
August 22, 2018
Unprompted review
Reply from BlueSnap
Hi Nuno,
We are very sorry to hear this. We want to make sure our customers are happy and satisfied with our services at all times. Do you mind sending an email to social at bluesnap dot com so we can better understand your review/feedback? We want to make sure we use this to improve our services as best as we can!
Thanks!
My issue is still open.
My issue is still open.
ClickFunnels doesn't accept BlueSnap integration.
Someone has "fixed" the API but now is asking for the complete name in the credit card (less data is best).
Problem not solved.
August 9, 2018
Unprompted review
Reply from BlueSnap
Hi Roberta, sorry you are having an issue. We believe we have the tools to make sure that the sale is successful with the minimum fields required and we'll get in touch with you directly to discuss this.
it is not user-friendly
Hi,
My review:
1) Manual is very hard to understand or to find any info, because of the language and it looks like it is extinct. Every time I need to ask for support. Usually, they answer well, but sometimes not for all questions.
2) It takes too much time to find something. For instance: Contract edition -> Display in My Store (the pop-up direct me Settings->General Settings->Store Settings There is no any option like this!
3) If you open the window Products, you can see links at the top: Dashboard->Products (there is no way from the Dashboard Page to the Products, only from the menu on the left)
4) Dashboard -> Products I can create new male only in the Order Emal. There is no such option in New Email (nevertheless it is written there "You can choose from any existing email template or create a new Email Template."
5) The emails: hard to find, they are altogether, no any possibility to manage them. A little bit tricky to write code - I expected BlueSnap is more advanced in this case.
6) In overall, it is not user-friendly at all. The same feedback I've got from my clients, they had problems to find where to switch Currency and Language settings.
August 9, 2018
Unprompted review
Reply from BlueSnap
Hi Sofya,
While we're getting many compliments on our Documentation site and UI, we have some plans to improve it and we're constantly looking for new ideas. That is why your feedback is valuable for us!
Could you leave us your contact information in Social at BlueSnap dot com so a Support agent can reach out to you and ask you a few questions?
This is the type of feedback to makes us better at what we do – I hope we'll be able to give you reasons to give us a higher rating next time.
Excellent customer service
Easy setup, fantastic customer service via email support. Questions answered promptly.
August 9, 2018
Unprompted review
Reply from BlueSnap
Thanks for the positive feedback, Monnet! We are happy to have you as a BlueSnap customer!
Great payment system and customer care
Great payment system and customer care service. It works as it should.
August 2, 2018
Unprompted review
Reply from BlueSnap
Hi Alexey,
Thanks for the positive feedback! We are very happy to have you as a BlueSnap customer!
Very good service
August 2, 2018
Unprompted review
Reply from BlueSnap
Hi Andriy,
Thanks for the positive feedback. We are happy to have you as a BlueSnap customer!
Awesome customer support.
August 2, 2018
Unprompted review
Reply from BlueSnap
Thanks for the feedback, Niks! We are happy to have you as a customer!
Sokol the best.
August 2, 2018
Unprompted review
Reply from BlueSnap
Hi John,
We are really sorry to hear this. Please send a note to social@bluesnap.com and we'd love to discuss how we can help you with any issues or concerns. We like to make sure our customers are happy!
We had extreme difficulty in setting up…
We had extreme difficulty in setting up the service meaning we wear without a provider for 4 weeks (from initial introduction to the point the service was working). I hope the service makes up for it!
August 2, 2018
Unprompted review
Reply from BlueSnap
Hi Robert,
We are sorry to hear this. Please send a note to social@bluesnap.com. We'd like to look further into the challenges you had faced during the set-up phase & see if we can do anything to help moving forward. Thank you!
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