I've been with cogeco a number of years. On may 5th i spoke with a lady technician. After so many calls in reference to tenant upstairs from me who piggybacks on my dollar for 3 years. (theft) 200% su... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seem to be working harder on customer service, which is a plus. Sam is a bit hard to explain things to on occasion, but is good with the basics.
Company replied
Terminating the service with Cogeco was really challenging. It took one month bouncing from one assistant to another without a result. Finally I spoke to Dejuan, and the question has been solved in mi... See more
Company replied
Normally, I do not talk to people who come door-to-door to solicit for their company. However, the young woman who came to our door today for Cogeco was different and exceptional. Her first name was B... See more
Company replied
Company details
Written by the company
Cogeco delivers 100% local support on a fibre-powered network. For more than 65 years, Cogeco has been in smaller cities across Ontario and Quebec—and that’s true for our employees too. We live in the communities we serve, and customer satisfaction is our priority. Thanks to our powerful network, our residential and business customers can get Internet with speeds of up to 1 Gbps, TV with all their favourite content in one place, and reliable home phone service. | Cogeco, c’est un service 100 % local et un réseau propulsé par la fibre. Depuis plus de 65 ans, on est présent dans les petites villes du Québec et de l’Ontario, et cela vaut aussi pour nos employés. On vit dans les communautés qu’on dessert et la satisfaction de notre clientèle est notre priorité. Grâce à notre puissant réseau, nos clients résidentiels et commerciaux ont accès à Internet avec des vitesses allant jusqu’à 1 Gbps, à une télé qui regroupe tout le contenu en un seul endroit et à une téléphonie résidentielle fiable.
Contact info
1, Place Ville-Marie, bureau 3301, H3B 3N2, Montreal, Canada
- home.cogeco.ca
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guy who fix my cable .did a great job
The guy who fix my cable now his stuff. Ans was nice .and fix are problem.
May 29, 2026
Unprompted review
Reply from Cogeco Connexion
Thank you very much for your feedback and review, Christine! 😀 - Sandra Cogeco
Waste of time
If you call them it is only about 20 hoops you jump through. Promised service 3 times failed all 3. Agents more interested in what they have to say then your issue. A really terrible company.
May 29, 2026
Unprompted review
Reply from Cogeco Connexion
Hi, Mick. We'd like to learn more about your experience and help with any unresolved concerns. Please connect with us directly in DM, on any of our social media platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco
Fast communication and fast services
Fast communication and fast services
May 25, 2026
Unprompted review
Reply from Cogeco Connexion
We truly appreciate your review, Amelberga! 😀 Thank you! - Sandra Cogeco
Keep the customer happy 😊 Thank you
Keep the customer happy 😊 Thank you, Irma
May 28, 2026
Unprompted review
Reply from Cogeco Connexion
Thank you for choosing Cogeco, Irma! 😊🫶 - Sandra Cogeco
more than satisfied
the agent i spoke with was for lack of a better word terrific and your companys ease at which to deal with was great cant more highly recommend
May 27, 2026
Unprompted review
Reply from Cogeco Connexion
Thank you so much for your feedback and review, Bruce! 🙏😀 - Sandra Cogeco
Knowledgeable staff and the ability to…
Knowledgeable staff and the ability to interact with an actual human today when needed is a huge benefit. Competitive pricing.
May 26, 2026
Unprompted review
Reply from Cogeco Connexion
We truly appreciate your review, Byron! 😀 Thanks so much! - Sandra Cogeco
I found that the service was really…
I found that the service was really great, the two women that I dealt with were very helpful and patient. Very kind.. I would recommend Cogeco to all my friends! Thank you for all the help today as it took a little time to do all the things I needed to do.
May 25, 2026
Unprompted review
Reply from Cogeco Connexion
We're always glad to help, Gwendolynne! 😀 Thank you so much for your kind review! 🫶 - Sandra Cogeco
No customer service and poor support. !Stay Away!
Everything No internet, no TV and no phone. Replaced modem still no service. Cogeco ran in a new cable, still no service. Modem goes down every two days and has to be rebooted. This is the worst cable company and service I have ever dealt with. For your own sanity DO NOT! Do Not! Do Not! sign up for any of their services.
May 25, 2026
Unprompted review
Reply from Cogeco Connexion
Hi, Michael. We'd like to look into this situation further, so please connect with us in DM on any of our social media platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco
Wrongful disconnected
I was hospitalized because of an accident. My bill was 5 days overdue. I was disconnected and cogeco would not wait 1 day for me to be home to make payment.
Disgusting
May 25, 2026
Unprompted review
Reply from Cogeco Connexion
Hi, there! If there are any concerns that remain unresolved, please connect with us for support in DM on any of our social media channels. For more info, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco
The customer tech service reps are… great
The customer tech service reps are great I dealt with Sandra today ID#3471 on Facebook messenger was great, fast and prompt , this is why I choose Cogeco, customer service is excellent
May 25, 2026
Unprompted review
Reply from Cogeco Connexion
We appreciate your feedback, Dawnella! Thank you for choosing Cogeco! 🙏
It's not what went wrong it's the whole…cogeco
It's not what went wrong it's the whole company in general, they should be ashamed of their service, and quality of TV shows, it's basically a crap system, and it's obvious they don't want to fix it (Crap)
May 21, 2026
Unprompted review
Reply from Cogeco Connexion
Hi, Roy. With the exception of programming on our local YourTV channel, Cogeco does not determine the programs that air on any channels. Content is determined by the broadcaster. We would like to troubleshoot any service issues you've been experiencing, so please connect with us directly in DM on any of our social media platforms. For more info, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco
So far, so good 👍 🙂
Set up installation completely online, friendly and knowledgeable installation technician. Download and upload speeds are where they should be and haven't experienced any glitches or downtime in first 21 days. If anything changes I'll definitely update my review but so far I'm experiencing much better service than Bell ever gave me.
May 21, 2026
Unprompted review
Reply from Cogeco Connexion
Thank you so much for your review and feedback, Papa Man! 😀 - Sandra Cogeco
Absolutely awful
Absolutely awful. Cuts out constantly, have to reboot several times an hour. High pressure sales dude was a complete liar. Do not sign up for this scam
May 19, 2026
Unprompted review
Reply from Cogeco Connexion
Hi, Michael. We'd like to help and troubleshoot any service issues you've been experiencing, so please connect with us directly for support in DM on any of our social platforms. For more info, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco
Reply from Cogeco Connexion
If you'd like to review your bill, you can reach out to us through social media too!
Thierry - Cogeco
Me giving 1 star is honestly being…
Me giving 1 star is honestly being overly generous. Their customer service is terrible—rude, dishonest, and more focused on protecting their company’s image than actually helping their customers.
I had a technician come out to fix my Wi-Fi because I’ve been having ongoing issues despite paying for high-speed service. He arrived at 8 a.m., was professional, helpful, and did everything he could on his end. I was told my Wi-Fi would be back up and running within 45 minutes after the visit.
Unfortunately, it has now been over 6 and a half hours, and my Wi-Fi is still not working. When I called customer service, Richard from Kitchener was extremely rude, dismissive, and unhelpful. Instead of properly addressing the issue, he continued insisting that everything was fine on their end, even though my service was clearly still down.
To make matters worse, I asked multiple times to speak with a supervisor, and my requests were repeatedly ignored. Being denied access to proper support while dealing with an unresolved issue was beyond frustrating and completely unacceptable.
I am incredibly disappointed that I am paying good money for poor customer service, dishonesty, and unresolved issues. While the technician who came to my home was excellent, the customer service experience—especially dealing with Richard—was disrespectful, frustrating, and highly unprofessional.
May 16, 2026
Unprompted review
Reply from Cogeco Connexion
We're sorry to hear you've had a poor experience with our customer service. If you're still having issues with the WiFi, you can reach out to our social media team directly and we'll look into this for you. If a supervisor is required, they'll also be able to help with that.
Thierry - Cogeco
Loyalty means a lot to Cogeco
Your agent Diksha understood my concerns and solved them without any hassle. For value, service and price Cogeco is outstanding !! I look forward to another 20 plus years with Cogeco.
May 15, 2026
Unprompted review
Reply from Cogeco Connexion
Thank you for your review!
Thierry - Cogeco
excellent customer service
May 15, 2026
Unprompted review
Reply from Cogeco Connexion
Thank you for the comment!
Thierry - Cogeco
Great representative and technician
Great representative who l first spoke to , so helpful , so pleasant to speak to , a credit to herself and Cogeco . The technician (Jo) was great , so knowledgeable, a fountain of information regarding technical issues , he sorted my problem and he explained everything he did and also showed me a few tips on my controller l never knew about , all in all , Cogeco are second to none in my opinion.
May 15, 2026
Unprompted review
Reply from Cogeco Connexion
Thanks for the great review!
Thierry - Cogeco
Very helpful and patient great customer…
Very helpful and patient great customer service.
May 13, 2026
Unprompted review
Reply from Cogeco Connexion
Glad to hear! Thanks for the review!
Thierry - Cogeco
Great value and service
Changed over from Bell because they guaranteed a 3yr locked in deal that was half the price we were paying for all the same services.
Fantastic interactions with sales person and technician who did the installation made sure everything (including peripheral devices) was working.
May 13, 2026
Unprompted review
Reply from Cogeco Connexion
Thanks for the review!
Thierry - Cogeco
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