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Saxo Group - Saxo Nordics Reviews 

2,071
TrustScore 4.5 out of 5

4.5

Philip Heymans Alle 15, 2900 Hellerup, DK


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Rated 5 out of 5 stars

Abhas was knowledgeable & efficient. He quickly understood what my problem was, clearly explained the solution to me and provided the solution within minutes. Very impressive

Company replied

Rated 4 out of 5 stars

First - Saxo is the only platform with full fledged products - very nice None of the conventional banks do that FX accounts with no lower limit is way better than DB +1 mill obligation The subscrip... See more

Company replied

Rated 4 out of 5 stars

Its a very attractive platform with many options and reasonable trade fees. UI can be simplified to good extent and an addition of user calendar will be a good idea, where they can see all quarterly a... See more

Company replied

Rated 1 out of 5 stars

Same story as many other reviews I just read.. every time I deposit funds, they ask for documentation. Never had restrictions placed on my account until the most recent deposit.. now it’s almost 24 h... See more

Company replied


Company details

  1. Investment Service
  2. Investment Bank

Written by the company

Saxo Bank: Stedet hvor dine penge helst vil være. Invester hos Saxo Bank og få adgang til en prisvindende platform, et bredt udvalg af produkter og nogle af markedets laveste priser.

What do we offer?

Written by the company

Award-winning trading platforms
To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
Find every product you want to trade
Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
Get inspired to trade and invest
Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
Our Story
Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,071)

1,339 reviews in the last 12 months

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Rated 4 out of 5 stars

gave me the information i needed

August 10, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Didier,

Thank you for your review. It’s great to hear that you found the information you were looking for, and we’re delighted we could assist. If you have any further questions or if there’s anything else we can help with - please don’t hesitate to reach out again in the future. 

Best regards

Sofie, Saxo Bank

Rated 5 out of 5 stars

Abhas was knowledgeable & efficient

Abhas was knowledgeable & efficient. He quickly understood what my problem was, clearly explained the solution to me and provided the solution within minutes. Very impressive

August 10, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Marcus,
Thank you so much for your great review. We are so happy that you took time to review us and especially our good colleague Abhas! If you are ever in need of assistance again, please do not hesitate to reach out.
Best regards
Henrik, Saxo Bank

Rated 5 out of 5 stars

The coustomer experiencie was great

The coustomer experiencie was great. Very good understanding of the situation and treat. Thanks Neeraj!!

August 6, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Charly,

Thank you for your lovely review! We really appreciate you taking the time to share your experience, and we’re delighted to hear you had a great customer experience with Neeraj. Should you be in need of assistance another time, you are always welcome to contact us again.

Best regards,

Sofie, Saxo Bank

Rated 5 out of 5 stars

I had a problem with funds withdrawal.

I had a problem with funds withdrawal.
It was on side of my bank
SAXO team helped a lot to find the problem

August 3, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Evgenii,
Thank you for your review. We are delighted to hear that you got the help you needed. If you are ever in need of our assistance again, you are more than welcome to reach out.
Best regards
Henrik, Saxo Bank

Rated 5 out of 5 stars

I got the help i need from customer…

I got the help i need from customer service

July 9, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Swetha,
Thank you so much for your review, we really appreciate it! We are also happy to hear that our client service colleagues has helped you, and should you need our help again, please do not hesitate to reach out to us.
Best regards
Henrik, Saxo Bank

Rated 5 out of 5 stars

Shivangi was very kind and helpful

Shivangi was very kind and helpful

June 30, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Hello Matteo,

Thank you for sharing your praise. We're pleased to hear Shivangi was able to assist you, and we'll be sure to share your kind comments with her. Wishing you a great remainder of the week.

Kind regards,
Elena, Saxo Bank

Rated 5 out of 5 stars

Saxo is taking care of business in…

Saxo is taking care of business in every possible way. Service level is A+ and the business is pure professional. Thank you J.

June 25, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Chris,
Thank you so much for your review! We are so happy to hear that you had a good experience with us and our service! Should you be in need of assistance another time, you are always welcome to contact us.
Best regards
Henrik, Saxo Bank

Rated 5 out of 5 stars

Good stuff

Good stuff and service

June 9, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Sir Ahamed,

Thank you for your kind words about our app and service. Your feedback inspires us to improve. We are here for any future assistance you may need.

Kind Regards,
Saxo Client Services.

Rated 5 out of 5 stars

Perfect procedure

Perfect procedure!

The process is made for solutions to be found! Great work!

June 8, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Hi julio salazar,

Thank you for your feedback. We're glad the procedure went smoothly and solutions were effective. We're here for any future assistance you may need.

Kind Regards,
Saxo Client Services

Rated 5 out of 5 stars

Ashwin took all the time to help me…

Ashwin took all the time to help me out.

June 2, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Hi Tassigny,

We truly appreciate your kind words and the time you took to share your positive feedback. It means a lot to us and motivates our team to keep delivering excellent service.

Kind Regards,
Saxo Client Services.

Rated 5 out of 5 stars

Excellent service

Excellent service. The Lady was kind and patient ( with my "broken" English). Good energy!

May 13, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Sir Camer,

We are glad to hear you enjoyed our service. It is great that our team provided you with support. If you have any further questions, please do not hesitate to reach us.

Kind regards,
Saxo Client Services.

Rated 5 out of 5 stars

Last name change

I had to get my name changed after the Wedding, Simon had been very helpful.

May 12, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Ms Lizák,

Thank you for your feedback regarding the support you received! We appreciate your positive remarks.

Kind regards,

Saxo Client Services.

Rated 5 out of 5 stars

Good service

Ashvin from customer support was great at helping me with my issue. He was both calm and patient, as well as efficient and knowledgeable about how to resolve the problem.

March 20, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Martin,

Thank you for your kind review!

We’re pleased to hear that Ashvin was able to assist you and that you found him calm, patient, and knowledgeable – exactly what we aim to provide.

We truly appreciate your feedback, and you’re always welcome to contact us if you need any assistance in the future.

Best regards,

Sofie - Saxo Bank

Rated 5 out of 5 stars

It was very helfpul and my problem was…

It was very helfpul and my problem was solved

March 9, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Amanda,
Thank you for your review! We are so happy to hear that you got the needed assistance from our colleague. If you are ever in need of help again, you are more than welcome to reach out to us.
Best regards
Henrik, Saxo Bank

Rated 1 out of 5 stars

To avoid if you want transparency of…

To avoid if you want transparency on executions.

I am still extremely unhappy about their execution flow on Toronto stock exchange esp. on illiquid stocks.
They place only half of the order on TSE, the second half supposedly placed on "other liquidity providers" which their trading desk has no clue about. This lack of transparency could easily hide front-running, trading against their market-maker without giving me fair price executions. I have no idea whether this lack of transparency is even consistent with regulations.
Anyway, this smart routing is just inefficient and seems to have been designed without valuable input from anyone who understand how the market actually moves.

February 20, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Takelion,

Thank you for your review.

We have requested more information, so we can investigate further.

Best regards,

Sofie - Saxo Bank

Rated 5 out of 5 stars

We wanted to update our national…

We wanted to update our national identity cards, as they were recently changed. To do this, we had to contact an agent from Saxo Bank through the Saxotrader platform. The response from Anna was immediate and polite. Our request was solved successfully in a very short time.

February 20, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Dimitrios, thank you so much for your nice review! We are so happy to hear that Anna could help you, so we will make sure to let her know of your kind words. Should you ever be in need of assistance again, you will always be more than welcome to contact us again.
Best regards
Henrik, Saxo Bank

Rated 5 out of 5 stars

Reply on my call

Very professional work on my call.

February 19, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Jan-Olav,

Thank you for taking your time doing this review.
We're happy to read you're experience with our Customer Service was 5-Star worthy.

Kind Regards
Klara, Saxo Bank

Rated 5 out of 5 stars

Answered my question quickly and…

Answered my question quickly and politely.

January 23, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Trevor,

Thank you for creating this 5-Star Review.

If you have any issues or experience any issues, please feel free to contact our Customer Service at any time.

Kind Regards
Klara, Saxo bank

Rated 5 out of 5 stars

Had an issue and got called back to…

Had an issue and got called back to solve it.

January 21, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Sara,
Thank you for your nice review! We really appreciate when our clients gives us feedback on our services. If you are ever in need of assistance again, you are most welcome to reach out to us again.
Best regards
Henrik, Saxo Bank

Rated 5 out of 5 stars

Excellent

She was really helpful. I felt secured with the code sent to my screen after logging in. She was fast to find the answer to my question. I was satisfied with the answer. I appreciate the help a lot.

January 13, 2026
Unprompted review
Saxo Group - Saxo Nordics logo

Reply from Saxo Group - Saxo Nordics

Dear Natasa,

I'm glad to read that you have had a 5-Star experience with our Customer Service.
If you have any issues in the future, please never hesitate to reach out to us again.

Kind Regards
Klara, Saxo Bank

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