It was the best support I've ever met About two months we spend together in order to determine the problem and solve. The problem itself was related to third party and it needed a lot of patience a... See more
Company replied
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See what reviewers are saying
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts m... See more
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Zero customer service, they take 1 month to respond to an urgent query. Insane fees to transfer assets. They recently imposed an insane rule that you can only transfer money in a bank of your... See more
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First - Saxo is the only platform with full fledged products - very nice None of the conventional banks do that FX accounts with no lower limit is way better than DB +1 mill obligation The subscrip... See more
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Company details
Written by the company
Saxo Bank: Stedet hvor dine penge helst vil være. Invester hos Saxo Bank og få adgang til en prisvindende platform, et bredt udvalg af produkter og nogle af markedets laveste priser.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Alle 15, 2900, Hellerup, Denmark
- +45 3977 4000
4.5
Excellent
2K reviews
Asks customers to review
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Good service
Good service. I got all the information in detail. It was easy to understand and solved my problem.
August 18, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Client,
Thank you for your kind words. We are glad our service provided detailed information and effectively solved your problem.
If you need further assistance, feel free to reach out. We are here to help.
Best regards,
Saxo Bank
Lenka helped me with my needs
Lenka helped me with my needs. She was attentive and quick to respond with the requested documentation
August 5, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sir/Madam Holte-kunde,
Thank you for your positive review. We're pleased to hear that Lenka was attentive and efficient in assisting you with your needs and providing the necessary documentation swiftly. Your feedback is greatly appreciated.
Best regards,
Saxo Bank
Not only was Lenka very helpful in…
Not only was Lenka very helpful in helping me obtaining the information I required, when I accidently cut off the call she took time to find my number and called me back...saving me a bit of waiting time.
Good all round service.
August 4, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sir Michael,
Thank you for your kind words about Lenka's service. We're thrilled to hear she was helpful and took the initiative to call you back, ensuring a smooth experience. Your feedback is greatly appreciated and motivates us to maintain high standards.
Best regards,
Saxo Bank
Reply from Saxo Group - Saxo Nordics
Dear Ye,
Thank you for your positive feedback! We are very happy to hear that you had a good experience over the phone with our Client Service. If you are ever in need of any further assistance - do not hesitate to reach out again.
In addition, if you have friends or family who are looking to sign up for an account, by sharing the referral link, they will receive free commission credits. You can learn more at the following link: http://spr.ly/62046fcENy
Kind regards,
Karl | Client Services Saxo
Great Customer Service support
Great Customer Service support. I have been given all the explanations I asked for in order to best handle the transactions on the platform. Support was provided with clarity, expertise and patience.
July 31, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Carine!
Thank you so much for your great review! We really appreciate it, and we are so happy to hear that you are satisfied with our service.
You are of course always welcome to contact us again, if the need arise.
Best regards
Henrik, Saxo Bank
clear end quick
July 7, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sir Rauwerda,
Thank you for your 5-star review. We're truly grateful for your support and pleased to know you had a positive experience.
Kind regards,
Saxo Bank
Anna was really patient and managed to…
Anna was really patient and managed to answer all my questions.
June 23, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Zack,
Thank you so much for your review! We are really happy to hear that Anna could help you, and you had all your questions answered. We will be sure to pass on the compliment to her. If you are ever in need of assistance, you are always welcome to reach out to us again!
Best regards
Henrik, Saxo Bank
While I couldn't get timely or adequate…
While I couldn't get timely or adequate responses from many other customer representatives—and sometimes no response at all—Eirik from Client Services of Saxo guided me through the entire process, first over the phone and then by answering everything clearly and on time. I'm truly grateful to him.
June 17, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear OE,
Thank you very much for your positive feedback! We are very happy to hear that our colleague was able to help you both clearly and efficiently. This is the type of service that we strive to provide.
If you are ever in need of more assistance, do not hesitate to reach out to us. You can always ask to speak with same service associate again.
Kind regards,
Karl | Client Services Saxo
Anurag
Anurag, was most patient and understanding of my dilemna. We firstly discussed and then he said he needed to check before calling me back with the best path forward. He kept his commitment and advised me on the subsequent call as to what information I will need to forward to him so that he can resolve my problem for me
June 2, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Yin,
We appreciate you sharing your experience.
We're happy to hear that our team member Anurag was patient and understanding of your situation, kept his commitment, and advised you on the next steps to resolve your problem.
Thank you for your positive feedback!
Best Regards,
Julie, Client Service
Sahil solved my problem quickly
May 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Saud,
Thank you for the positive feedback!
We are glad to hear that Sahil was about to provide a quick solution on your query!
Best Regards,
Julie, Client Service
He demonstrated exceptional kindness…
He demonstrated exceptional kindness and patience while precisely identifying and providing the information I sought. I extend my sincere gratitude for your invaluable assistance.
May 12, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Jun,
Thank you for your kind words.
We're very glad to hear that our colleague has delivered exceptional service to address all your questions.
We're here to assist you with any further inquiries.
Kind regards,
Alejandro, Saxo Bank
Really helpful
Really helpful and very patient. Took my through the important points carefully and thoughtfully. Great service - thank you
May 9, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Hi,
Thank you for your kind words. I am glad to hear that you had a positive experience with Saxo. We place great emphasis on explaining important points thoroughly, and it's rewarding to hear that it made a difference for you. Please feel free to reach out if you have any more questions or need assistance.
Kind regards,
Catherine, Client Service
Shivam was a very helpful and patient…
Shivam was a very helpful and patient support person 👍🙏
May 7, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Kourosh,
We're really glad to hear about your positive experience with Shivam!
If you ever need further assistance, please feel free to get in touch with us.
Best regards,
Alejandro, Saxo Bank
Resolving serious account issues
Erik quickly understood my concerns.Always felt he put in real effort to resolve issues.Displayed a very high standard of care.
April 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sven,
Thank you for taking the time to leave a review.
We're glad to hear that you've had a positive experience with the support from our colleague Eirik, and we truly appreciate your feedback.
If you ever need any further assistance, please feel free to contact us.
Best regards,
Alejandro, Saxo Bank
Reply from Saxo Group - Saxo Nordics
Hi Mano,
Thank you for your kind words. I am glad to hear that our support met your expectations and that you are satisfied with the service. Do not hesitate to reach out if there is more we can do.
Wishing you a nice day.
Best regards,
Kathrine, Saxo Bank
The broker is very good
The broker is very good, great analytics, and overviews. In addition the customer service is great, quick and solution driven and can help in any cases.
March 28, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Alexander,
Thank you for your positive feedback! We are very happy to hear that you appreciate the services we offer and that our client service team has been able to assist you promptly and effectively. We strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated.
If you have friends who are looking to sign up for an account, by sharing this link, they will receive DKK 500 in commission credits to get them started. They can learn more at the following link: http://spr.ly/62049FkAM9
Kind regards,
Karl | Client Services Saxo
Great service
March 27, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Anne Marie,
Thank you for your positive review! We're thrilled to hear about your great experience with Saxo Bank.
We look forward to supporting you again next time should you have any further questions.
Should you have friends who are looking to sign up for an account, by sharing this link they will get 500 DKK in commission credits to get them started. They can see more at this link: https://www.home.saxo/accounts/referrals
Have a wonderful day!
Kind regards,
Emma, Saxo Bank
Reply from Saxo Group - Saxo Nordics
Dear Henrik,
Thank you for your sweet review.
We're thrilled to hear that you found our assistance professional and helpful. Sometimes it takes time to get to know the platform, and we understand that patience is needed during this process.
If you ever need any further assistance, please feel free to contact us.
Wishing you a lovely day.
Kind regards,
Emma, Saxo Bank
Fantastic costumer support
Fantastic costumer service. I recently experienced a technical glitch where my stop-loss got executed waaay below my initial level, causing a major loss. I contacted support about it and Aditya , the support agent refunded the loss to me and took my initial position back into play again. Aditya saved my friday and i am very grateful for the fast and reliable service i got. I can highly recommend Saxo after being with them for years!
March 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Even,
Thank you so much for your kind words and for sharing your positive experience with Saxo. We understand how important it is to have reliable support, especially when technical glitches occur, and we are so happy to hear that Aditya could step in and make things right for you.
If you ever need anything or just want to share your thoughts, do not hesitate to reach out. We are always here to help!
Kind regards,
Gabriela, Client Service
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