It was the best support I've ever met About two months we spend together in order to determine the problem and solve. The problem itself was related to third party and it needed a lot of patience a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts m... See more
Company replied
Zero customer service, they take 1 month to respond to an urgent query. Insane fees to transfer assets. They recently imposed an insane rule that you can only transfer money in a bank of your... See more
Company replied
First - Saxo is the only platform with full fledged products - very nice None of the conventional banks do that FX accounts with no lower limit is way better than DB +1 mill obligation The subscrip... See more
Company replied
Company details
Written by the company
Saxo Bank: Stedet hvor dine penge helst vil være. Invester hos Saxo Bank og få adgang til en prisvindende platform, et bredt udvalg af produkter og nogle af markedets laveste priser.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Alle 15, 2900, Hellerup, Denmark
- +45 3977 4000
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fully customizable platform with expert…
Fully customizable platform with expert personal service. 😊
July 17, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Bianca.
Thank you for the nice review and 5 starts.
We appreciate your kind words about our platform, and being in the service department I also a very happy that you like our service.
I wish you a very pleasant day.
Best Regards,
Anders, Client Services.
Very polite and helpful
Very polite and helpful. Above and beyond in terms of service, expedience and overall a very pleasant person.
June 29, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Ulrik,
Thank you for taking the time to leave this splendid and kind feedback. We are so happy to learn that you found the service of your agent to be above and beyond and friendly! This is our goal when communicating with our clients. Thank you again for your lovely words.
Sincerely,
Charlotte, Client Service
Reply from Saxo Group - Saxo Nordics
Dear James,
Thank you for taking the time to leave this feedback about your experience with Saxo and our trading platform. It was a pleasure to speak with you and help execute your order! If you have any other questions about trading or how to navigate the platform, you are always welcome to call us back and ask for Charlotte.
Sincerely,
Charlotte, Client Service
Reply from Saxo Group - Saxo Nordics
Dear Bruce,
Thank you for taking the time to share your recent experience with Saxo. We are thrilled to learn that you found the assistance you received to be efficient, satisfactory and pleasant. This is the standard that we are striving for with each chat, case and call! Thank you again for taking the time to share your input with us, every bit of feedback is meaningful for the growth of our team!
Sincerely,
Charlotte, Client Service
Always a pleasure to do business with…
Always a pleasure to do business with you, and Great support ☺️
June 13, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Kim.
Thank you for the 5 start and the excellent review.
We are happy that that you are pleased with our offering, and we also look forward to many years of good collaboration.
As an employee of client service, I am always pleased to read positive feedback about our service. I have therefore shared your kind words with the rest of the department.
Best Regards,
Anders, Client Services.
Polite, fast and complete
Polite, fast and complete respond to my question.
June 8, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Hi,
Thank you for taking the time to leave this lovely feedback. We are thrilled to learn that you found the assistance of your service agent to be pleasant and efficient. This is the standard we strive for! We look forward to servicing you again in the near future.
Sincerely,
Charlotte
Quick solution
June 7, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Cher Monsieur,
Nous vous remercions pour votre appréciation.
Notre service client reste à votre disposition pour toute information ou demande relative à la gestion de votre compte.
Cordialement
Jean-Jules
Saxo Banque.
Saxo Nordic turned awful for small/mid sized portfolios
Saxo Nordic used to be great, but now they've absolutely bombed their service for small to mid sized portfolios.
It used to be that prices for security transactions were negligible, but now (at time of writing):
- 9USD per trade (buy or sell) on US stocks
- 15EUR per trade (buy or sell) on ETF's on the European market
- 2EUR per trade (buy or sell) for the local Danish market
This, in a world where commission free brokers exists.
Oh, you'd like to transfer your positions, and take advantage of the EU guidelines that such portfolio transfers should be free (especially if you have past experience with German brokers)? Tough luck getting Saxo to follow them - 25EUR per Danish ISIN and 50EUR per other ISINs.
It's a shame, because the UI is definitely more pleasant than many others, and customer support is helpful and nice, but I will be starting a new portfolio elsewhere.
June 6, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Vladimir.
We do always value feedback, both positive and negative.
First of all, thank you for the nice words about our platform, that is appreciated.
We are of course always sad to hear that our client are not pleased with our offering.
We believe that Saxo has the strongest cost offering on the Danish market. On top that we offer world class customer service and a access to more than 60.000 different products.
Saxo also has no custody fees in the Danish market.
You can always see our current prices through this link : http://spr.ly/62046ON7Jj
Best Regards,
Anders, Client Services
Reply from Saxo Group - Saxo Nordics
Dear Mike.
Thank you for the nice review of Saxo and the service Charlotte has provided you.
I am very pleased that we were able to assist, and that the assistance came promptly and was of value.
Best Regards,
Anders, Client Services.
Reply from Saxo Group - Saxo Nordics
Hej BersanK.
Mange tak for den pæne anmeldelse og de 4 stjerner.
Vi er glade for at du synes vi har en mega god og solid service. Jeg håber du går en god weekend i møde og nyder det gode vejr.
De bedste hilsner,
Anders, Kundeservice.
Gidon did exactly what I needed him to…
Gidon did exactly what I needed him to do at a very fast pace!
May 19, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Christoffer,
Thank you for taking the time to leave this lovely review of our valued colleague Gidon! We are delighted to learn that you found his services to be efficient and precise. We will share your kind words with him. Wish you a pleasant evening.
Sincerely,
Charlotte, Client Services
God og venlig support
May 8, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Kære Hejne.
Mange tak for de pæne ord om Saxo og vores service.
Du er selvfølgelig altid velkommen til at kontakte Saxo igen. Vi ser frem til et langt og godt samarbejde.
De bedste hilsner,
Anders, Kundeservice.
Knowledgeable customer service
May 5, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sami,
Thank you for taking the time to leave this lovely review. We are thrilled to learn that you found the service of your support agent to be helpful and efficient, this is our aim! We look forward to helping you with your trading queries and goals again soon. Thank you for your time!
Sincerely,
Charlotte, Client Service
Techical aupport
Got the full answer to my question regarding FX-trade.
April 28, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Behrooz,
It was a delight talking about your FX trade with you this morning. I am glad to hear that my feedback was helpful and that you felt confident in my instructions. If any other queries arise about setting up trades or how trading on leverage functions at Saxo, you are always welcome to request my assistance. Thank you again for taking the time to leave this nice review, we really appreciate it.
Sincerely,
Charlotte, Client Service
Reply from Saxo Group - Saxo Nordics
Dear Urban Miners AB,
Thank you very much for taking the time to share this kind feedback about your recent experience with Saxo Bank. We are thrilled to learn that you felt the support you received was tailored to your request and efficient. This is the quality our team always strives for! We look forward to helping you with your trading goals again in the future.
Sincerely,
Charlotte, Client Service
Withdrawal Rejected and Fees Charged
I am trying to withdraw my funds from Saxo since February. I still could not withdraw and above that they charged $100. I am still wondering how to do it.
I have raised multiple complaints, spoke with a lots of theirs support people. I told them to escalate. I said I will wait for your genuine help please help I am in need of money. They kept repeating the same response they give to me. First I tried to withdraw $1800 and after weeks the funds came to back to my saxo account with $50 reduced. I was told intermediary bank took it. Why? They dont know. After so much queries I agreed to withdraw again. Again after weeks my withdraw rejected, with another $50 detected. After weeks of investigation they said they dont know why they rejected. Now they keep giving me the same response again and again. NO HELP. NO SUPPORT.
Still waiting someone from SAXO would contact me and give me advice. They just left the customer hanging even after months of escalation and support.
I am going to post updates here to see if that can help me. I have all the evidences and fact to share here.
UPDATE : April 19, 2023. The person "Charlotte" who asked me to call her for clarity seem to be not available to talk for a week it seems. This is the response I got. very good help, Thanks!
Please understand I know where my funds are. Still sitting in my saxo account with 2 failed withdrawals. Its going to be 3 months now. Dont post a computerized response here as if its not a problem. I know what your article says and that is WRONG. Why should a customer pay? What mistake he did? if you really want to help, just help me with what your team is trying for more than 2 months... WHY MY WITHDRAWAL WAS REJECTED BY THE INTERMEDIERY BANK FOR 2 CONTINOUS TIMES??
February 20, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Abu,
Thank you for taking the time to leave this review and share your experience with the Saxo Client Service team and your recent withdrawal. As mentioned by my colleagues, when transferring funds across borders in a foreign currency intermediary banks sometimes charge a handling fee for processing a transfer. This fee can be incurred on both sides of a funds return.
You can read more about this here https://www.help.saxo/hc/en-gb/articles/360001268783-Why-did-I-not-receive-the-full-transfer-amount-
However, it seems as if you have not received your most recent withdrawal. If you wish, you are welcome to give us a call and ask for Charlotte and I can help provide some clarity on the location of your final withdrawal.
Sincerely,
Charlotte, Client Service
Dealing with customer is professional…
Dealing with customer is professional and good knowledge
April 6, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Aman.
Thank you for taking the time to rate Saxo. This means a lot to us.
I’m very glad to hear that you have found our Client Services professional.
We look forward in helping you again in the future.
Regards,
Zena, Client Service
I had a technical problem and Charlotte…
I had a technical problem and Charlotte fixed it guiding me with patience and kindness through the entire procedure. She was absolutely fantastic.
April 5, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Gabriel.
Thanks very much for reviewing Saxo. We much appreciate that.
I’m glad to hear that my colleague Charlotte was able to help you. I will of course send your kind words to her.
I wish you a pleasant weekend ahead.
Regards,
Zena, Client Service.
He is an excellent communicator & he…
He is an excellent communicator & he knows how to help customers professionally.
April 3, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Shahidul
Thank you for taking your time to review Saxo, we really appreciate this gesture.
I am happy that my co-worker was able to provide you with top notch service. I will of course relay your praise to Christian, with whom you spoke.
Furthermore, I know he will be pleased.
I wish you a pleasant day.
Best Regards,
Anders, Client Services.
High quality customer support
High quality customer support from Louise. Very satisfied with the response and solution to my question.
Thanks Louise.
March 31, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Suraj.
Many thanks for the amazing review. We much appreciate that.
I’m glad to hear that you had a good experience with my colleague Louise.
Please do not hesitate to contact us again in case you have any further questions.
Regards,
Zena, Client Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.