It was the best support I've ever met About two months we spend together in order to determine the problem and solve. The problem itself was related to third party and it needed a lot of patience a... See more
Company replied
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See what reviewers are saying
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts m... See more
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Zero customer service, they take 1 month to respond to an urgent query. Insane fees to transfer assets. They recently imposed an insane rule that you can only transfer money in a bank of your... See more
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First - Saxo is the only platform with full fledged products - very nice None of the conventional banks do that FX accounts with no lower limit is way better than DB +1 mill obligation The subscrip... See more
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Company details
Written by the company
Saxo Bank: Stedet hvor dine penge helst vil være. Invester hos Saxo Bank og få adgang til en prisvindende platform, et bredt udvalg af produkter og nogle af markedets laveste priser.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Alle 15, 2900, Hellerup, Denmark
- +45 3977 4000
4.5
Excellent
2K reviews
Asks customers to review
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I am happy to talk with Maria Giovanna
I am happy to talk with Maria Giovanna, Client Service Saxo.
She give me right information what i need.
Thanks for all.
November 15, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear MOSHIUR RAHAMAN MOSHU,
Thank you for your valuable 5 stars feedback! We aim to constantly improve the quality of our platform and service progressively and give all our client more amazing experiences with us. Do share with your friend and family and participate in the referral program. For more information:
http://spr.ly/62047uLGkh
Thank you.
Best Regards,
Kah, Client service
Great experience with Pradul
Great experience with Pradul! Understandable and patient, he calmly helped me resolve my demand. Even though I had difficulty speaking English, he managed to understand me and took the time to provide the best support possible.
October 30, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear João Paulo F Felix,
It makes our day to see our team we able to provide you 5 stars service.
Our team is constantly working to ensure that all our clients get the best platform and service. We hope to give you more amazing experience in Saxo!
Thank you.
Best Regards,
Kah, Client service
Promises 100% kept by Mahipal Singh
I contacted Mahipal Singh outside Denmark office hours and chatted with Mahipal Singh.
Mahipal Singh promised to call be back next day after he will have talked to the Denmark team.
He kept his promise 100% and provided a solution/explanation. This is outperforming service by Mahipal Singh, which exceeded my expectations.
October 17, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Phil,
We are happy to see that you are satisfied with our service and took time to write us a 5 stars review! Your positive review greatly valued by our team member and gives us motivation to improve continuously.
Thank you.
Best Regards,
Kah, Client service
Excellent app and trading options.
October 17, 2023
Reply from Saxo Group - Saxo Nordics
Dear Christopher H,
We sincerely appreciate you taking the time to share with us your trading experience at Saxo. It is our pleasure to provide the best possible platform to our clients, and we are glad that this commitment was reflected.
Kind Regards,
Kah, Client Service
Not a good platform for trading. Good for investing.
Not a good platform for trading. Spreads are too big and constantly widen past reference value. Constant slippage on orders. Platform is not responsive sometimes your order can hang for 5 secs and if you are trading aggressively the price will have already moved several points.
Customer service is based in India and is very bad.
It is a good broker for investing though, and I have recommended it to friends for that sole purpose.
October 12, 2023
Reply from Saxo Group - Saxo Nordics
Dear Par Kla,
Thank you for sharing this feedback with us. We will like to understand your case better and clarify for you. If you will like to discuss this further, can you make contact with us via one of your preferred channels:
http://spr.ly/62049upwiV
Lastly, thank you for referring our platform to your peers. We do have a very attractive referral campaign in each region:
http://spr.ly/62040upwin
Best regards,
Ming, Client Service
Very helpful folks
Very helpful folks! Were able to answer all my questions
October 4, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Daniel,
Thank you for taking the time to leave this helpful review, it is clients like you that help our platform grow! We are happy to learn that you found your agent to be skilled and able to thoroughly answer all of your questions. This is always our goal! We wish you a great early weekend.
Sincerely,
Charlotte, Client Service
Outrageous costs for transactions
Outrageous costs for transactions
9USD minimum for a sell/buy order. That means 18USD TOTAL to do a complete trade.
Avoid.
October 3, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Hi Scaramouche,
Thanks for taking the time to voice this concern and we are sorry to learn that you are not happy with the commission fees on your trade. To better understand the pricing you received, we have just sent over a request for more information.
For your reference, the pricing applied is intended to be aligned with the high variety of instrument selection and quality of client service offered.
We look forward to receiving the additional information from you so we can help you get to the bottom of your trade pricing.
Sincerely,
Charlotte, Client Service
Customer support is often very…
Customer support is often very laissez-faire. Example, a couple of investments I held transferred to another index. Saxo simply delisted them rather than advising how I might sell or otherwise realize the value of the still-valid shares. Result - I lost 4K gbp even though the companies are still trading. Saxo are good at pointing out problems but short on offering solutions. Another example, I transferred in a number of equities from a different trading platform. Before doing so I made enquiries and was assured that all the stocks were supported by the Saxo platform. Once transferred in I found that several of the stocks were listed as ‘non-tradeable’ on the Saxo platform, so unable to trade, sell or purchase using the platform. Again, no useful assistance. from customer support.
October 1, 2022
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Graham Lee,
Thank you for sharing this feedback with us. We will like to understand this more and help clarify the issue for you.
For security reasons, please reach out to us via one of your preferred modes of communication:
http://spr.ly/62048uDSpY
We are here to help always. Thank you.
Best regards,
Ming, Client Service
Good service
September 14, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sumit,
Thank you very much for taking the time to leave this lovely review. We are so thrilled to learn that you received quality service from our team. This is always our goal for each client interaction! Thank you again for your time.
Sincerely,
Charlotte, Client Service
Helpful thanks
September 4, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Serban F,
We really appreciate you taking the time to leave us your five-stars review. Our team strive to improve and provide excellent service to all our valuable clients. Feel free to get in touch if there is anything else we can assist in the future.
Thank you.
Kind regards,
Kah, Client service
Super helpful
August 31, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Peter Olesen,
Thank you for writing us a review.
We are glad to see that you enjoyed and satisfied our services so far. Your satisfaction is our strongest desire. We are always ready to serve you and give you the best service you will ever require.
Thank you.
Best Regards,
Kah, Client service
Very sophisticated trading platform…
Very sophisticated trading platform with integrated data section! After the rebuild, as well the app is easy usable!
Service fast and friendly!
August 16, 2023
Reply from Saxo Group - Saxo Nordics
Dear Christopher,
Thank you for writing us a review.
We are glad to know that you enjoy using our platform and satisfy with our services so far. We are always ready to serve you. Our goal is to give you the best service you will ever require.
Thank you.
Best Regards,
Kah, Client service
Great chart software
Great chart software. But slow to correct datafeed errors, like Alphabet (GOOG), SMH, USDNOK, CHFNOK and JPYNOK.
August 23, 2023
Reply from Saxo Group - Saxo Nordics
Dear Erik.
Thank you very much for taking the time to rate Saxo.
We always appreciate all kind of feedback.
I will forward your feedback to the relevant department.
I wish you a pleasant evening.
Regards,
Zena, Client Service
Excellent!!
August 16, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Claude,
Thank you so much for your fantastic feedback on Trustpilot! We truly appreciate your positive rating.
Your brief but enthusiastic review means a lot to us. We're thrilled to hear that you had an excellent experience with Saxo Bank. It's our goal to provide exceptional service to all our customers, and your feedback is a testament to our efforts.
We value your trust in us as your financial partner, and we're committed to continuously delivering the best possible services. If you ever have any questions, needs, or further feedback, please don't hesitate to reach out.
Thank you for choosing Saxo Bank, and we look forward to serving you and ensuring your financial journey remains excellent!
Best regards,
Frederik – Client Services
Provided expert guidance on my…
Provided expert guidance on my questions.
August 14, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Martin Deller,
Thank you for taking time writing us a review.
You made our day with your positive feedback. We are glad to read that you have had great experience with our service. We appreciate you helping to share the word about us. Refer a friend to enjoy our referral rewards: http://spr.ly/62043Pi0dZ
Thank you.
Regards,
Kah, Client services
Listening and willing to find solutions.
August 11, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Laurent,
Thank you for taking the time to leave this helpful and kind review about our colleague Pradul. We are pleased to learn that he exemplified the values of Saxo client service through his strong listening skills and persistence. Thank you again for your time and we wish you a great week ahead!
Sincerely,
Charlotte, Client Service
Saxo is good!
My experience with Saxo bank was very good. She who worked at Saxo bank and helped me was very professional with a pleasant attitude.
August 11, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Anders, we are very happy to hear that our great colleague helped you in a professional manner.
You may have a splendid day!
Best regards,
Aleksandra, Client Service
Good for beginning to invest
Simple, easy investing I have not experienced any hiccups with saxo the past 2 years
July 31, 2023
Reply from Saxo Group - Saxo Nordics
Dear Khaled,
Thank you for taking the time to leave this lovely and helpful feedback. We are thrilled to learn that our offering satisfies your investment needs. If you ever need any trading inspiration I recommend you tune into our webinars, the next one happens to be today on Technical Analysis. If you encounter a hiccup on the platform you are welcome to contact our Client Service team via call, case or chat. Wish you a great day ahead!
Sincerely,
Charlotte, Client Service
Many thanks Claire for quick support
First of all thanks Claire for quick respond and providing me MT103 form to locate our transfer within 48 hours. Thanks a lot for your service and customers oriented approach
July 14, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Eduard,
Thank you for taking the time to leave these kind words about our colleague Claire. We are thrilled to learn that you find the service of Claire and Saxo to have a customer oriented approach. This is indeed correct! We look forward to servicing you again in the near future.
Sincerely,
Charlotte, Client Service
Professionnel and kind service
Did not have to wait long.I got all my questions answered.
July 17, 2023
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Birte,
Thank you for taking the time to leave this charming review. We are thrilled to learn that you received exceptional and thorough solutions from our service team in a time frame that was to your satisfaction. We look forward to servicing you to the same degree in the future.
Sincerely,
Charlotte, Client Service
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