Saxo Group - Saxo Nordics Reviews 

Nice support!

I am writing to express my deep dissatisfaction with the verification process and customer support provided by Saxo Investor.

Firstly, the extensive and intrusive verification process I underwent to confirm my account was excessively burdensome. Submitting personal and financial information, including bank statements, passport copies, company details, and accounting records, felt overly invasive. Despite providing all requested documentation, I was still subjected to additional questioning regarding the length of time I have been working. This inquiry seemed arbitrary and irrelevant to the verification process, leaving me perplexed and frustrated. I urge you to review your verification procedures and ensure they are both rigorous and reasonable.

Furthermore, I am disappointed with the level of customer support provided by Saxo Investor. Whenever I have encountered issues or had questions regarding my account, it has been challenging to reach a knowledgeable representative who can provide timely assistance. This lack of responsive customer service has left me feeling unsupported and frustrated as a customer. Additionally, the delays in receiving responses and the frequent requests for additional documentation have further exacerbated my frustration.

I have been in regular communication, almost daily, to resolve these issues. Despite promptly providing any additional documentation requested, I often wait another week before receiving new requirements or updates.
I have not seen any progress or acknowledgment from your end. This lack of follow-up and communication regarding important documents is deeply concerning and has further eroded my trust in there services.

I simply think they don’t want me as a costumer. They continue to ask questions regarding my fonds.
Funny enough I can retract my money and close my account but not add more money.

Easy & short overview of investment products.

I had a smooth and quick selfservice experience, which has been followed up by a nice telephone call.

The client service representative did do a good job helping me out. I find the spreads and the costs of Saxo too high also compared to other brokers.

Maria Giovanna was polite and helpful. She came back within a day, after having investigated the issue.

Excellent service and very fast turn-around-time. Very professional and polite.

Extremely poor service and support, with today’s knowledge I would not open an account again … takes too long, money blocked without pre info, support on phone is not able to find info etc.

I have in my personal history proceeded with stock transfers from Saxo Bank to Nordnet and in my experience I find that Saxo Bank is utterly incompetent. They blatantly hold up on transactions and claim you tried to withdraw the funds necessary for the stock transfer to be completed. For one as a Danish broker when you contact support they very rarely have someone who speaks Danish yet alone proper English. Instead they outsource by using Indians or other nationalities whom they can undercut pay wise. Nordnet does not have this as ever time I contact them it is someone who can both speak fluently in English & Danish as should be expected from a Danish/Scandinavian investment platform.

Even once the ridiculously high fees are paid for a stock transfer in which the fee is 25 euro for a Danish based stock like Novo Nordisk & 50 euro for an American based stock for example. You still have issues where Saxo cannot manage to transfer both and in this case only transfer Novo Nordisk while AMD is not transferred because of a lack of funds which again was false since over DKK12,000 was in balance on the account as cash as well as the fee of DKK559.05 was paid.

Excellent trading platform… as long as everything works and you don’t need any sort of help. Have been unable to deposit into my own account for over a week now. ‘Working on it’ they say!

Fast solving the issue, very polite and professional supporter

It is simple, but works very well.
Your Portfolio report is simple but cover your need 100 % - excellent!

The assistant was patient, kind and helpful. Solved my problem quick and well. Thank you!

I have had an open complaint with Saxo since 4th of Jan, for an issue which dates back even earlier. The issue traces back to funding limits, where for some off reason, the bank unilaterally decided to set funding limits close to half of what I had declared I would transfer, and while doing so, the bank did not consider it necessary to inform me about the lower limits. As a result of this mishap, my transaction was rejected and my funds were missing for a month. Till now, a month later, I don't know why Saxo set a lower limit, and if they did so, I don't know why Saxo didn't inform me of their decision, and allow me the option to instead take my business elsewhere.

I recieved a response from Saxo on the 5th of Feb as below, and the stupidity of their response was really worth the read.

Ref the updated response recieved on Feb 6th, please note that I already have a complaint open since 4th of Jan that is awaiting resolution (SAX-5088050-Y0Q7J3) - can you help me understand how calling again ads any value?

While it was fast to open an account, it looks almost impossible to close the Aktiesparekonto (Stock savings account in Danish). I never used it and I want to close it to be able to open a new one on a different platform with cheaper trading commissions, but there is no automated way to do it and after reaching out to the support, I have been told it will take up to a month. Meanwhile, my money sit there waiting for them before I cn invest them again.

Patrik was very helpful and gave clear advice and response to the queries made.

Maria was very helpful and guided me in the best way to solve my problem

Platform that is difficult to use, doesnt understand user needs.. They keep asking for documents and there is no proper way to communicate with them on the platform. The only reason i opened an account with them was that they have an office in Dubai and understand local customer context. They have turned horrible recently with asking so many questions and treating their customers as criminals....

Quick, knowledgeable and helpful. I was very pleased with the service :)