+ Competitive price (One star) + App highly efficient (The second star) +/- Contact person very patient … … but doesn’t seem to ear our complaint, always repeats the same excuses seemingly lacking... See more
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See what reviewers are saying
The customer support in the person of Jaya did a great job. Easy communication and everything worked out fine.
Company replied
I had a problem with generating a type of account report. Jakub from the Client Services team was knowledgeable and immediately identified the issue. I rates my experience as 4* than 5* only because t... See more
Company replied
If there is any problem, rare but sometimes, it is almost impossible to contact the bank. You can be lucky if there is a chat-agent. The support ticket is unavailable. Telephone is not provided. So y... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
The Circle 38, 8058, Zürich-Flughafen, Zürich, Switzerland
- +41583179500
3.9
Great
313 reviews
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Best support for a Broker and Bank in Switzerland
First things first, very high quality support.
This is the most important aspect of a reliable broker and bank. And this is exactly what I would expect in Switzerland.
I had some issues with a portfolio transfer. It was taking very long, but then Ms. Sophia solved it brilliantly and efficiently. I had to ask for some clarifications about the W-8BEN, then, again, Ms. Sophia answered all my questions very quickly and with extreme diligence.
I'm very grateful to you Ms. Sophia for all the support.
Saxo should definitely give you a promotion and a rise for your effort. Let me tell you, hardworking and kind people like you, are what makes Saxo the best broker in Switzerland and the customers happy. I'll recommend Saxo to anyone.
Thanks again!!
March 26, 2026
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Alan Slavujevic,
Thank you very much for taking the time to write a review.
We are pleased to hear that you were satisfied with our customer service and with our colleague Sophia. We hope that you will continue to have positive experiences with us in the future.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
I will always say it and I will always…
I will always say it and I will always say it loud and clear, Saxo and Bitci Stack Asset platform happens to be the only investment platforms I have truly benefited and successfully withdrawn my profits without delay.
November 24, 2025
Unprompted review
I recently opened an account with them
I recently opened an account with them. The opening process in Switzerland took about 30 minutes only, everything reviewed and all validations completed in this extremely short time, immediately a fully functioning account. I had an issue that the base currency was set to USD somehow while opening the account, I guess because of browser and OS system language that I used was English. I called the support hotline and they could still solve the problem for me, required me to log in and walk thru some easy steps. I am amazed of such good and smooth service here. I tried previously to open an account at Swissquote, nothing worked, I lost patience after 10 days and almost zero customer support, that account is still not functioning and I am incredible pi*sed there. Coming to Saxo was like a relief and definitely the best choice and even many of the Saxo fees are up to 4 times lower than at Swissquote.
February 5, 2026
Unprompted review
Long waiting time but good service
Long waiting time but good service. thank you
February 3, 2026
Unprompted review
Great Trading Bank and great Events!
January 28, 2026
Unprompted review
Great presentation
Great presentation. Saxo Bank keeping up with expectations. Fully satisfied .
January 27, 2026
Unprompted review
Really good
Really good, broad présentation on Outlook and thèmes for 2026 . A second presenter could be good and some attention to inflation and rate expectations.
January 27, 2026
Unprompted review
Useful and informative webinar
Useful and informative webinar, thank you.
January 19, 2026
Unprompted review
I like the service at Saxo
I like the service at Saxo, always helpful!
January 14, 2026
Unprompted review
Jaya solved my case super-rapidly and…
Jaya solved my case super-rapidly and being very professional and friendly
I love SAXO support
December 17, 2025
Unprompted review
Great Support
Response was quick and solution-oriented. The issue was solved, and my case was taken seriously.
December 12, 2025
Unprompted review
Very professional and prompt service.
November 12, 2025
Unprompted review
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