+ Competitive price (One star) + App highly efficient (The second star) +/- Contact person very patient … … but doesn’t seem to ear our complaint, always repeats the same excuses seemingly lacking... See more
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See what reviewers are saying
The customer support in the person of Jaya did a great job. Easy communication and everything worked out fine.
Company replied
I had a problem with generating a type of account report. Jakub from the Client Services team was knowledgeable and immediately identified the issue. I rates my experience as 4* than 5* only because t... See more
Company replied
If there is any problem, rare but sometimes, it is almost impossible to contact the bank. You can be lucky if there is a chat-agent. The support ticket is unavailable. Telephone is not provided. So y... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
The Circle 38, 8058, Zürich-Flughafen, Zürich, Switzerland
- +41583179500
3.9
Great
313 reviews
Asks customers to review
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Very dedicated staff
Very dedicated staff, especially Mr. Phil, who supported me in my concerns and did everything in his power to ensure that my case was resolved as quickly as possible. Thank you very much.
October 28, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Completely opaque
Their investor tool is really opaque, wasted loads of time unable to log in, can only contact customer service by phone only to find that they are masquerading as others.
September 4, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Imogen,
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience with our investor tool and the difficulties you faced. Transparency and ease of use are important to us, and it's clear we fell short in your case.
We are actively working to improve our user experience and accessibility to ensure that logging in and navigating our tools is seamless. Regarding your experience with our Client Service, we take matters of misrepresentation very seriously. If you can share more details, we will definitely reach out to you, so we can help you with any issue or concern you might have.
Best regards
Henrik, Saxo Bank
So far good customer experience
So far good customer experience
Onboarding for a joint account worked. Investment platform is easy to understand and provides useful investment data.
August 15, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear HJG,
Thank you for your positive feedback. I am happy to hear that you are satisfied with our service.
Please feel free to reach out if you have any questions or queries.
Kind regards,
Sophia - Client Service
My account has been blocked for 3 times…
My account has been blocked for 3 times since I open it 4 months ago for additional documentation requested about my funds.
It took more than a month to open it. Every time they contacted me, they kept asking the same questions, I provided the answers and documents and then I had to wait at least 10 days before I got an answer. My last answer was “please read what I already provided and look at the documents sent” and after few days it was finally opened.
I think the employees working there don’t share information between each other and you are moved from one employee to another based on the availability, it seems the support team is understaffed and not skilled for the job: they asked to provide documents like tax declaration of the revenue of the current year when the declaration has to be done the year after, they asked for the company P&L of the current year when the PNL should be done at the end of the year, incompetent people.
Currently my account is blocked since the 3rd July, they didn't ask for any documentation, I contacted the support they told me someone will contact me, after 1 month I received an email asking again the same questions and to provide additional documentation about my company.
Should I have to wait another month to get an answer? Will the answer be to provide additional documentation and wait for another month?
I’m seriously thinking to close my account.
August 7, 2025
Unprompted review
Introduction of EUR French bond-market instruments
Accuracy and efficiency of the service
July 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear PL CH,
Thank you for your positive feedback.
Please feel free to reach out with any questions.
Kind regards,
Núria - Client Service
Reply from Saxo Group - Saxo Switzerland
Dear Hamza Jamal Eddine,
Thank you for the positive feedback.
Please do not hesitate to reach out to us with any questions.
Kind regards,
Núria - Client Service Associate
Great service and communication
Great service and communication. Thanks.
May 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Sir/Madam,
Thank you very much for your kind words.
We are pleased to hear that you are satisfied with our service and communication. Should you have any further questions or need assistance in the future, please do not hesitate to reach out — we are here to help.
Kind regards,
Saxo Bank
Noah opened manually two cash…
Noah opened manually two cash sub-account for me, one in $ and one in €. Great, Thank you
May 2, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Mr./Ms. Mauri,
Thank you for your positive review and kind words. We are delighted to hear that you are satisfied.
If you have any further questions or concerns, please feel free to contact us again. We look forward to hearing from you.
Kind regards,
Noah | Client Services Associate
Nicolas was Super!
Nicolas was very friendly, professional and helpful.
April 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Sehr geehrter peter huegli
Vielen Dank für Ihre Positive Bewertung. Es freut uns zu höhren dass SIe zufrieden sind.
Bei Fragen stehen wir jederzeit gerne zur Verfügung.
Mit freundlichen Grüssen
Núria - Client Service Associate
delisted product
I need your help with a delisted product.
1) no answer for weeks!
2) got answer, but not to my question and absolutely not helpfull
March 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Mr Berni
Thank you for sharing your feedback. We are sorry to hear about your experience and understand how important it is to receive timely and helpful responses. Please know that we are here to assist you. If you would like to discuss your concerns further, you can reach us at +41 58 317 95 00. We are committed to improving our service and ensuring your satisfaction.
Kind regards
Noah | Client Service
The Support was really great
The Support was really great and Yashi did exceptionally well with my support case. Everything was handled very professionally.
March 19, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Mr Kondic
Thank you for your review. We are pleased to hear that the support met your expectations. Our team is committed to providing professional assistance. For questions or concerns, please feel free to contact us.
Noah | Client Service
The only person from Saxo team who…
The only person from Saxo team who helped me was Himanshi. My account was blocked since March,12 as I had to update my personal information and submit my renewed recidence permit, which I did the same day ( on March,12). Until today my account was still blocked and I was unable to open any new position, literally paralyzed. Neither calls, nor messages via platform helped me. No feedback from the compliance team. Just silence. Himanshi was the only person that took it seriously and solved the problem within a few hours. And I am extremely grateful for that!!!
March 18, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Hi Iryna,
Thank you for taking the time to share your feedback. It’s clear that Himanshi went above and beyond to resolve your account issue, and we’re grateful for her dedication. Your efforts in updating your details are crucial for compliance, and we truly appreciate your cooperation. We’re committed to improving our processes to ensure a smoother experience for all our clients.
If you have any more questions or need assistance, please feel free to reach out.
Kind regards,
Gabriela, Saxo
It was very helpful
It was very helpful, the waiting time was very short. I received the answers I needed. Thank you. :-)
March 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Susanne Urban,
Thank you for your positive feedback. At Saxo we thrive to provide you with the best service possible and are happy to hear that you are satisfied with our service.
Should you have any further questions or run into any issues, please do not hesitate to reach out via phone, live chat, or a support ticket.
Kind regards,
Núria - Client Service Associate
Agent understands problem of customer…
Agent understands problem of customer instantly, efficient solution, patient.
February 25, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Mr. Christoph,
Thank you so much for your review!
We are thrilled to hear that you felt understood and that we could provide an efficient solution to your problem.
We are always here to help and look forward to assisting you again in the future.
Warm regards,
Noah | Client Service
Reply from Saxo Group - Saxo Switzerland
Dear Mr. Jens Kramer,
Thank you for your positive feedback.
Should you have any further questions or run into any issues, please do not hesitate to reach out via phone, live chat, or a support ticket.
Kind regards,
Núria - Client Service
S"Dear Sir/Madam
S"Dear Sir/Madam, I have informed the flatexDEGIRO Bank about the transfer and have requested it. I now kindly ask you to proceed with the transfer. Best regards."
If you need any further assistance, feel free to ask!
February 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Mr Dieter Magsam,
Thank you for your positive review. If you are interested in a securities transfer, you can submit the request via ‘My profile’ -> ‘Portfolio Transfer’. More information such as contact details of our bank can be found in our helpcenter: https://www.help.saxo/hc/en-ch/articles/360001270546-How-do-I-transfer-stocks-or-other-securities-into-my-Saxo-account
As soon as we receive the request we will get in contact with the counter party.
Should you have any further questions or run into any issues, please do not hesitate to reach out via phone, live chat, or a support ticket.
Kind regards
Núria | Client Service Associate
The Chatbot couldn't help me, but...
The Chatbot couldn't help me, but the personal chat gives me immediately the right answer. Great!
February 7, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Marco,
Thank you for your positive review. I am happy to hear that we were able to give you the correct answer via chat.
Should you have any further questions or run into any issues, please do not hesitate to reach out via phone, live chat, or a support ticket.
Kind regards,
Núria | Client Service Associate
Great customer service and low fees.
Great customer service and low fees.
February 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Tobias,
Thank you for your positive feedback. We are happy to see that you are happy with our service, as well as our low fees.
Please feel free to reach out to us with any questions or concerns.
Kind regards,
Núria | Client Service Associate
Reply from Saxo Group - Saxo Switzerland
Dear Simon,
Thank you for your kind words about our client service. It's wonderful to hear that our team was able to assist you quickly and with a smile. Your feedback means a lot to us, and we're always here to help with anything you need.
Best regards,
Gabriela, Client Service - Saxo
Quick answer by a human if needed
I had a question and contacted the support. The Chatbot couldn't help, so I asked to speak to a human.
I was surprised how quickly I got an answer from one of their employees. The question was answered immediately and the issue could be solved.
Good experience, that's how it should be.
January 29, 2025
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Tobias,
Thank you for your lovely feedback! We believe that while technology can make things more efficient, there's nothing quite like the personal touch of our team. It's wonderful to hear they saved the day!
Kind regards,
Gabriela, Client Service
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