The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... See more
Company replied
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... See more
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
504 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Unprofessional
We have been customers of Saxo for over 10 years, several months ago we were asked to provide more KYC information for all 3 accounts we have. Without warning all accounts were frozen from investing. The process was very long and drawn out with continuous questions for information already supplied. Eventually 2 of the accounts were unlocked, but a 3rd is still a problem despite the same information being supplied for all 3 accounts. Responses are very slow and very often unclear as to what the status is, limitations on uploading documents mean we have to send screen prints only to be told they cannot see all the information! I have sent them in email as well but that is never looked at. Possibly the most unprofessional finance company I have come across. Prior to this they were excellent which is why we have stayed for over 10 years but now it's difficult to find a good reason to deal with them.
September 24, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter
Thank you for being a loyal customer for over 10 years and for sharing your feedback with us. We're truly sorry to hear about the difficulties you've encountered with the KYC process and the impact it has had on your ability to use your accounts.
We understand how frustrating this drawn-out process and the slow responses must have been, and we acknowledge that this is not the experience we aim to provide. Your concerns are important to us, and we are committed to resolving this issue as swiftly as possible.
I have tried to reach out via a phone call but to ensure that we can assist you effectively, could you please provide me with your most recent case reference number or any additional details? This will allow me to look further into your situation and provide a clear and prompt resolution.
Thank you for your patience and understanding.
Best regards,
Stuart
Outstanding user experience
Outstanding user experience. By far the best self-investment platform in terms of the breadth of instruments and associated costs.
September 23, 2024
Reply from Saxo Group - Saxo UK
Hi Dmitry,
Thank you so much for your positive feedback and for taking the time to share your experience with Saxo Bank on Trustpilot.
We are thrilled to hear that you find our self-investment platform outstanding and appreciate the range of instruments and associated costs we offer. Our team works diligently to provide the best user experience, and your kind words reaffirm our efforts.
If you are enjoying our services and think any of your like-minded friends and family would also benefit from them, we have a referral program that might interest you. We offer a £500 in free trades, which rewards both you and the referred friend! For more details please client on this link: http://spr.ly/62044oeVYj.
If you have any further feedback or need any assistance, please don't hesitate to reach out. We look forward to continuing to serve you and support your investment journey.
Best regards,
Stuart
Karan was very helpful
September 13, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear John,
Thank you so much for the positive feedback. I am happy to hear that my colleagues have been helpful. I will of course share your kind words with the rest of the department.
Good luck with your investments! We in Saxo Bank wish you a great day.
Best regards,
Ester - Saxo Bank
Largely had a poor overall customer…
Largely had a poor overall customer service experience with Saxo, however Ester Johanne Bjørnstad was excellent. She turned a complex issue that many others had struggled to resolve around incredibly rapidly and deserves special recognition as a result
September 13, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Nicholas,
Thank you for the positive review.
If you have any issues or questions in the future, feel free to contact us again.
We are more than happy to help.
Kind regards
Klara, Saxo Bank
Brilliant
overall, it is perfect. I like the platform and so easy and good to use brilliant
September 10, 2024
Reply from Saxo Group - Saxo UK
Dear Graham,
Thank you so much for your positive feedback! We're thrilled to hear that you find the platform easy to use and brilliant overall. It's always our goal to create a user-friendly and efficient experience for our clients, and your comments affirm that we're on the right track.
If you ever have any questions or need assistance, please don't hesitate to reach out to us. Our team is always here to help and ensure that you have the best possible experience with our services.
We truly appreciate your support and are glad to have you as a satisfied user of our platform.
Have a fantastic day!
Best regards,
Anna, Client Service
Lack of transparency and slow respons
Subject: Ongoing Issue with Account Funding - Case No. SAX-5724975-D2G9Z4
I am extremely dissatisfied with the service at Saxo Trader Go. On 3/9/2024, I attempted to fund my account using a debit card, which failed. Following this, I initiated a bank transfer of £100 to my Saxo account. Despite the transfer being completed over five working days ago, the funds have not yet appeared in my account.
I reached out via email (Case No. SAX-5724975-D2G9Z4) and initially provided a screenshot of the bank transfer as evidence. I was surprised by your response dismissing mobile screenshots, as mobile apps are commonly used for banking today. Afterward, I uploaded a PDF of my latest bank statement as requested. The system then claimed the issue was resolved, but my £100 is still missing, and I have received no further updates.
This lack of transparency and slow response is frustrating. Please clarify where my £100 is and resolve this issue promptly.
September 6, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Chung Leung Chan,
I sincerely apologize for the negative experience you've had with Saxo. I will make sure to escalated your case and will make every effort to ensure it is sorted out promptly. I will follow up with you once I have more information about your transfer.
Best regards,
Ester - Saxo Bank
Run as far away from Saxo as you can
Oh dear, where do I start... with the fact that their customer service can't read documents, or do not know how dates and calendars work in regards to KYC/SOW documentation? Or maybe the fact that you will NEVER be able to properly converse with a representative?
Or maybe the fact that their only source of customer service works 30% of the time?
Or maybe that it takes them a month to review simple documents and you can lose access to your money and account for a whole quarter?
Or the hidden fees?
Or maybe the fact that you can't easily create an FX account?
These are just the topics that I can start with - there's far more hidden skeletons in this monstrosity of a company.
I wouldn't recommend them, in fact I am actively doing everything I can to tarnish their reputation within my finance community because their product is not just sub-standard, it's quite frankly a scam.
September 2, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Alexander, I sincerely apologize for the negative experience you've had with Saxo. As a licensed bank, we are committed to adhering to strict regulations, but we understand that this should not result in a difficult experience for our clients. Please be assured that we have escalated your case and will make every effort to ensure it is handled smoothly. I will follow up with you on the platform and assist you through the process if you have any questions.
In regard to FX trading, you do not have to open a specific account for this. These products are tradable directly through your original Saxo account with us. For more information regarding trading FX and associated fees please follow this link: http://spr.ly/62042Wehmr. Otherwise, you are always welcome to call us on +44 (0)207 151 2100 for any further questions.
Best Regards, Ester, Client Service
Saxo offers the private investor good support
I have had an account with Saxo for ten years and have found day to day operations reliable.
They offer named points of contact, useful help pages, and some news and market assessments. The staff are generally helpful and supportive.
While it would always be nice to have more, Saxo offers a wide range of investment instruments, and its trading platform is straightforward to use with useful reports available. In particular, I find the algorithmic trading facility helpful to automate order placement.
While for the most part I rate Saxo highly, my experience of the KYC processes is that their requests are sometimes cryptic and lack a personal touch.
September 3, 2024
Reply from Saxo Group - Saxo UK
Dear Tim,
Thank you for your positive review. We are delighted to hear that you are enjoying our online features and that we are able to provide a reliable platform for our clients.
However, we apologize for the negative experience you have had with our KYC process. As a licensed bank, we are committed to adhering to strict regulations, but we understand that this should not result in a difficult experience for our clients. Please be assured that you can always contact our Client Service team, and we will make sure to assist you through the process.
We appreciate your feedback and will take it seriously to improve future processes. If you have any further questions or require assistance with the KYC process, please do not hesitate to contact us.
We wish you a great day.
Best regards,
Ester - Saxo Bank
Awful customer service and payments experience
Awful customer service and payments experience from the India call centre. We are now into the fourth day since I requested the withdrawl of funds. Their back office refused to escalate the issue when I requested, incredibly rude and poor customer handling by the team in India. It took this Trustpilot review for someone in the U.K. to contact me and addressing the problem and to give good customer experience. I will give 2 stars overall, however the U.K. engagement deserved 5 stars. If SAXO have any sense they will shut down their back office in India and move it back onshore like many other financial institutions have.
August 23, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Martin
Thank you for sharing your feedback. We regret to hear about your recent experience with our customer service and payment process.
Please be assured that we take your concerns very seriously. Our client service team is trained to assist and guide our clients to a satisfactory outcome, and we are addressing this matter with the staff involved to ensure it does not happen again.
Regarding the payment issue, we are currently in discussions with our bank, CITI, to understand why the payment was returned and to find a resolution as quickly as possible.
We appreciate your patience and understanding as we work to rectify this situation. If you have any further concerns or need immediate assistance, please do not hesitate to contact me directly on 0207 151 2033.
Best regards,
Stuart
Trading commissions are too expensive
Trading commissions are too expensive, and though has stocks on different stock exchanges many companies on those exchanges are not available to trade and requests to include them costs £200.
August 23, 2024
Reply from Saxo Group - Saxo UK
Hi Rosalinda
Thank you for your feedback. We understand your concerns regarding trading commissions and the availability of certain stocks.
Our trading commissions are designed to be competitive, with a minimum of $1 on US stocks and £3 on UK stocks. We believe these rates offer good value in the market.
Regarding the availability of stocks on different exchanges, we are continuously working to expand our offerings. Please be assured that we do not charge ISA clients £200 to request an instrument. We will make this information clearer on our ISA platform to avoid any misunderstandings.
If you have specific stocks you are interested in, please contact our support team directly, and we will be happy to assist you.
Thank you for your input.
Best regards,
Stuart
Anurag was probably the most helpful…
Anurag was probably the most helpful support officer I have ever come across. He is amazing and solved my problems so smoothly thank you.
August 22, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Mr m,
Thank you for your message and five stars. We are happy to hear that we were able to give you this experience. We are looking forward to serving you again in the near future.
Best regards,
Saxo
Gurpreet Kaur was good and very…
Gurpreet Kaur was good and very helpful.
Had good knowledge of the topics i had
questions on.
August 21, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear KIRAN PARIKH,
Thank you for your message and five stars. We are happy to hear that one of our colleagues was able to give you this experience. We are looking forward to serving you again in the near future.
Best regards,
Saxo
Great service from Vivek.
Vivek was super knowledgeable, patient, and resolved my query in no time.
August 13, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Abri,
Thank you so much for sharing your satisfaction towards the services our colleague Vivek has rendered!
Your positive feedback has encouraged our team today!
Best Regards,
Julie, Client Service
I really appreciate the personal service
I really appreciate the personal support from Saxo. One of the reasons I switched to Saxo is because I didn't like the fact I could not reach someone to talk to when the chatbots could not help. I really feel like Saxo staff go the extra mile . Highly recommended from my side. Gabriela in particular was really helpful in the customer service
August 7, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thank you for your kind words and for sharing your positive experience with Saxo! We are thrilled to hear that our personal support has made such a difference for you, especially when compared to your previous provider.
It's wonderful to know that you feel we go the extra mile, and we're particularly pleased that Gabriela has been able to be so helpful. We will be sure to pass along your compliments to her.
Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. We're here to help!
Best regards,
Stuart
My experience with SAXO customer service
My experience was great because I was help by Mr Singh, he was supportive and understanding and patience, he gives you a sense of satisfaction like he is there to help, and is action was that of a caring employee that is there get the job done and to meet the need of his customers
August 6, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Devine
Thank you for your wonderful review! We are delighted to hear about your positive experience with Mr. Singh. It's fantastic to know that he was supportive, understanding, and patient, providing you with a sense of satisfaction and showing true dedication to meeting your needs.
We take great pride in our team, and your feedback is a testament to Mr. Singh’s commitment to delivering excellent customer service.
If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing Saxo Bank!
Best regards,
Stuart
The company hides behind its platform…
The company hides behind its platform and doesn’t engage with its most important asset - its clients!
I spent over 3 months being hounded for more and more information despite me complying with all requests.
The ultimate insult was a threat to close my account - despite my considerable efforts to address all that was asked of me.
I spent 40 years working in the finance industry and I have never witnessed such poor customer engagement.
It’s a shame because the platform is excellent - unfortunately the customer service is non existent.
April 17, 2024
Reply from Saxo Group - Saxo UK
Hi Chris
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced and the inconvenience caused.
We are pleased to hear that the issue has now been resolved following our conversation. Your experience is very important to us, and we have taken your feedback seriously and passed it on to the relevant teams to prevent similar situations in the future.
We are glad to know that you find our platform excellent. Our commitment remains to provide both a top-notch platform and a high level of customer service. We value your insights and appreciate the considerable efforts you made to comply with our requests.
Thank you for your patience and for giving us the opportunity to address your concerns.
Best regards
Stuart
Patient and friendly
July 30, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear David,
Thank you for these kind words.
If you experience any issues or have any questions in the future, feel free to contact us.
Kind Regards
Klara, Saxo Bank
Saxo service
I’ve been with Saxo for a number of years and I’ve always been impressed. The customer service is always prompt and helpful and I feel secure and confident with my imvestments here! Highly recommend
July 19, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Debbie
Thank you for your long-term trust and positive feedback! We're delighted to hear that our prompt customer service and secure platform have given you confidence in your investments. We look forward to continuing to serve you.
Best regards,
Stuart
Customer service non existent.
Joined in March sold on their refer a friend option of £500 bonus for you and a friend to open an account...This is maybe a con but since joining I have sent numerous emails , online request tickets and chats to find out where my £500 bonus would be received.. All you get is a email saying it been referred to another department for investigation. What takes 4 months to investigate when the idea of an offer should be as simple as a click of a button .i also found out by losing money on a trade that unless you pay a monthly extra subscription for any market you get 15mins delays which was never explained. I mean why would you even join a trading platform that never gave you live data to trade fairly and responsible from the start. The objective is not to make it harder for your customers to trade but easier. You might want to look at what your competitors are doing SAXO . customer service is also terrible in getting back to you on any query .I would not have chosen this company if u knew how bad there customer service is..
March 14, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thank you for taking the time to share your feedback on Trustpilot. We apologise for the frustration and inconvenience you have experienced.
Regarding the £500 refer-a-friend bonus, we are truly sorry for the delay and lack of communication. This is not the level of service we strive to provide. Our refer-a-friend initiative has been successful for many clients, and we are committed to ensuring that your experience reflects this. To assist you further, could you please provide us with more details, such as the email address or account number linked to your Saxo account? This will allow us to locate your account and investigate the matter promptly.
We also apologise if there was any misunderstanding about the 15-minute market data delay. Once clients subscribe to the exchange services, they will receive real-time exchange prices. The platform does indicate when certain prices are delayed by 15 minutes. We understand the importance of real-time data for trading and will work to make this information clearer.
Your feedback about our customer service is taken very seriously. We aim to offer prompt, helpful, and effective support to all our clients, and we regret that we have fallen short in your case. We are making efforts to enhance our service quality and ensure better responses to all customer inquiries in the future.
Please email us directly at stuh@saxomarkets.com with your account details, and we will prioritize your case. Your satisfaction is important to us, and we want to make things right.
Thank you for bringing these issues to our attention. We appreciate your patience and understanding as we work towards resolving them.
Best Regards
Stuart
All OK too muchsimplify info hard to see how to…
All OK too much info hard to see how to trade
July 9, 2024
Reply from Saxo Group - Saxo UK
Dear Michael Shepherd,
Thank you very much for your message and feedback. We will raise your feedback with the relevant department.
Best regards,
Saxo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.