I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... See more
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The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements... See more
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... See more
Company replied
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
502 reviews
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Karan was nice and took note of my…
Karan was nice and took note of my problem, but not feedback by the moment...
January 14, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Henrique
Thanks for taking the time to leave your feedback—it's like a treasure map guiding us to better service! We're sorry for the initial delay in getting back to you.
We’ve ironed out the hiccups, and we're delighted you're happy with the outcome! Your satisfaction is our top priority, and we're here to make sure your experience with us is always smooth sailing.
If you have any more questions or need assistance, just give us a shout. We're here to help!
Cheers,
Stuart
Zero is too much for Saxo! A fraudish experience?
February 2024 I was asked to update the account information for my SaxoTraderGo account. Apart from the usual statements from me about the account, Saxo demanded copies of documents that would have revealed details about my busnis arrangements with other banks, so I decided bravely to end my Saxo engagement. That became a nightmare of nearly impossible communication between me, my basis bank and Saxo Bank with strange things happening to my account. For instance one of my assets suddenly appeared to have a 'corporate action' activated which prevented its transfer to my basis bank. I had not accepted this offer to buy the asset. Who had? In the end Saxo carried through the sale without my acceptance ignoring that my basis bank several times had tried to arrange a transfer of this asset.
I can only warn against this creepy bank. It has been impossible for me as well as my primary bank to get into a meaningful dialogue with them about this problem.
Saxo's response below is not to the point. I already have an amount of exactly the same asset in my primary bank where they have NOT been exposed to any corporate actions. That raises the question: what is really going on in Saxo Bank?
December 2, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Ole,
Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered with Saxo Bank.
I would like to clarify that Saxo Bank is not responsible for corporate actions related to your assets. These actions are announced and determined by the instrument providers, and Saxo Bank does not have any involvement in these decisions. It is common for investors to be temporarily restricted from selling their instruments during specific periods when corporate actions, such as dividend payouts or purchase options, are in effect. These actions may require investors to hold the instrument to be eligible for certain rights. Some corporate actions are mandatory and processed automatically by the provider, while others allow you to choose the outcome.
As a licensed bank in the EU, we are committed to complying with strict regulations, which require us to maintain updated client information. We understand that this process should not be burdensome for our clients. If our requirements are not met, we may initially restrict your account, and eventually, terminate it, as regulations prohibit us from keeping non-compliant accounts open. Clients are notified by mail prior to termination, informing them that if compliance is not met or positions are not moved before the deadline, Saxo reserves the right to liquidate positions and transfer the remaining balance to an external bank account in preparation for account closure. We apologize for any inconvenience caused by miscommunication between us and your external bank.
If there is anything further we can do to assist you, I would be happy to look into your case. I have sent you a private request for your Saxo ID to help us locate your account, should you wish to pursue this matter further.
We wish you success with your investments.
Best regards,
Ester - Saxo Bank
Truly an absolutely abominable broker.
Truly an absolutely abominable broker.
Firstly, before opening my brokerage account I managed to get in contact with SAXO about whether they offered short selling on a specific stock. They said yes, I then went through their arduous process of opening an account. Once opened and funds were in my account, which took well over a month.
The instrument I inquired about was in fact NOT available to short. An enormous time waste, so much so I missed the opportunity to short said stock.
I gave SAXO the benefit of the doubt. Now that I have different trades on I've now have to PAY for basic market data. Your account prices will be delayed 15 minuets from the real time market. Meaning you're left guessing what your positions are actually worth unless you pay a monthly subscription
SAXO very much hides this from you until they have your funds on their books.
It's a shame as I wanted to give these guys a chance.
They also purposely make the withdrawal process for funds drawn out and needlessly convoluted compared to other big brokers Like Interactive Brokers or E Toro.
December 13, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Will
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to address your concerns.
Regarding the availability of short selling on the specific stock you mentioned, it seems there may have been a misunderstanding during your initial inquiry. Our representatives aim to provide accurate information, but it’s clear we should have asked more detailed questions about the instrument in question. We regret the inconvenience caused by this and will review our communication process to prevent similar situations in the future.
On the topic of market data, we’re transparent about the 15-minute delay in pricing. This information is displayed on the platform, including when prices were last updated, and it's noted in the product overview. Offering live market data requires agreements with exchanges, and the associated costs are passed on to clients through subscription fees. While we can’t comment on how other providers source and structure their pricing, these fees are necessary for us to provide licensed and accurate data directly from the markets.
As for the withdrawal process, we strive to make funding and withdrawals as straightforward as possible. However, transfers back to brokers do involve added complexities, including regulatory requirements, which can take additional time compared to direct bank withdrawals. We continually review our processes to ensure they are efficient while meeting all necessary standards.
We appreciate that you gave us a chance and regret that your experience did not meet expectations. If you would like to discuss your concerns further or explore ways we can improve your experience, please don’t hesitate to reach out to our support team.
Best regards,
Stuart
Impossible to withdraw money
I have tried to withdraw multiple times to two different banks and they keep saying the other banks are rejecting it. The other banks claim they never received any transaction request and requested proof of payment request from Saxo. Saxo could not provide this. I ask live support and they say “please wait while I check this for you” and then the chat closes due to inactivity. This has happened to me multiple times. Do not use Saxo bank its a black hole and you can’t receive your money. I have $250 000 stuck here forever I guess. I hope this review stops others making the same error as I did from trusting Saxo bank.
Edit: they have responded to my trust pilot review but they have still not sent my money. They keep saying the bank is rejecting the payments but I know this is false because I have tried two different banks and they have both confirmed they have received nothing from Saxo. The issue remains unsolved and there is no suggestions from Saxo on how to withdraw the money. The time for withdrawal so far to two different banks has been one month. I will keep updating this review if they ever get back to me with a solution but at this stage I am not expecting anything, I have been communicating with support for over a month now and they can’t seem to work out how withdrawals work.
Edit 19/12/2024: I have updated this review to a 3 star because I managed to get money out of my account from an asset transfer which was quick and smooth. It is not a scam site but you have to get your money out by asset transfers to a site that will allow withdrawals. If it wasn't for this fact, I would rate it 4 or 5 stars.
December 12, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Alan,
Thank you for your constructive feedback and for bringing this to our attention.
Upon checking, we observe that our payments team have been corresponding with you through an active ticket and have communicated that the beneficiary bank account you provided was invalid, hence, the funds were rejected by corresponding bank.
To provide clarity into the payments process - when transferring funds across borders or in a foreign currency (such as USD), there are typically several banks involved – known as corresponding banks.
We hope this resolves the confusion when Saxo payments team have advised you that the funds were rejected by corresponding bank due to invalid beneficiary bank account.
In the meantime, our payments team will continue to communicate closely with you to resolve the open case.
Best Regards,
Julie, Client Service
I am not very computer savvy
I am not very computer savvy. Yashi patiently went through the form that I had fill out. I had tried the form myself a few times but was unable to complete it.
Her help was pleasant and professional
December 3, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Eric
Thank you so much for sharing your experience! We're delighted to hear that Yashi was able to assist you with completing the form. We understand that some processes can be challenging, and we're glad Yashi's patience, professionalism, and support made things easier for you.
Your feedback is truly appreciated, and we’ll be sure to pass on your kind words to Yashi and the team. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!
Kind regards,
Stuart
Excellent easy to use APP
Excellent easy to use APP. Only shortcoming is not having real time prices in the standard costs…. Come on SAXO, Google finance and Yahoo finance offer real time prices free of charge….
November 21, 2024
Reply from Saxo Group - Saxo UK
Hi Howard
Thank you for your great feedback! We’re thrilled you find our app easy to use.
Regarding real-time prices, platforms like Google Finance and Yahoo Finance provide general data, but the prices may not always match trading prices due to licensing differences.
At Saxo, we source accurate, real-time prices directly from exchanges, which often require fees.
Having said that we do offer a refund scheme: market data fees are refunded per exchange if you make at least four trades on stocks, ETFs, or CFDs on that exchange within a calendar month.
We hope this helps clarify, and we’re always here for any further questions or feedback!
Best Regards
Stuart
Easy enough to use but support dont…
Easy enough to use but support dont awnser question or get back to you via the online chat.
November 14, 2024
Reply from Saxo Group - Saxo UK
Hi Michael,
Thank you for sharing your experience with us. We're pleased to hear that you find our platform easy to use. However, we're sorry to learn about the difficulties you've faced with our support team via chat. We strive to provide timely and effective assistance to all our clients, and your feedback is invaluable in helping us improve.
While we look into this matter, please feel free to call our team directly at 0207 151 2100. We are here to address your concerns and ensure you receive the support you need. We appreciate your business and thank you again for your feedback.
Best regards,
Stuart
SAXO Trading - Ester was great
Ester was great. She said she would investigate an question/ issue I had, despite he being away the next week. And she did - she rang the person internally, confirmed the situation and rang me back within 30 mins to confirm she had. Great.
November 15, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Richard,
Thank you for your feedback!
We’re delighted to hear that Ester was able to assist you so promptly.
Providing good service is one of our priorities, and it’s great to know that Ester made a positive difference for you.
If you have any more questions or need further assistance, please feel free to reach out to us.
Thank you and have a wonderful day!
Kind regards,
Arthur - Saxo
She was brilliant
She was brilliant. Polite, and ver efficient. Much appreciated!
October 31, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Adam
Thank you for sharing another positive experience with us!
We're delighted to hear that our team member once again met your expectations with efficient and polite service.
Your continued support and feedback are incredibly valuable to us. We appreciate your loyalty and look forward to assisting you in the future.
Best Regards
Stuart
Very high hidden charges on funding my account
I have been a customer at SaxoBank since 2011. Initially I was very happy. After Brexit I had to transfer my account to SaxoBank in London from Germany. I have experienced enormous problems ever since. Transferring money to SaxoBank is haphazard and I have never been able to speak to anybody in authority when raising problems.
March 5, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Ian
Thank you for sharing your experience with us, and for your loyalty to SaxoBank since 2011.
To resolve any ongoing issues you’re experiencing with fund transfers or account assistance, please contact me directly at 0207 151 2033. I’d be glad to help address these matters and ensure you have the best possible experience with us.
Thank you once again for your feedback.
Best Regards
Stuart
Good service, thank you
Very helpful advice to me as a novice treader. Thank you.
November 8, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mr Page
Thank you for taking the time to leave us a positive review on Trustpilot. We're delighted to hear that you found our service helpful, especially as a novice trader. Your feedback is greatly appreciated and motivates us to continue providing excellent support.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Best Regards
Stuart
LADY WAS VERY HELPFUL
LADY WAS VERY HELPFUL, QUICK AND PLEASANT ON PHONE.
November 4, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Judy,
Thank you for your review!
We're delighted to hear that you had a positive experience with our team. We strive to provide helpful and pleasant service, and it's always great to hear when we meet our clients expectations.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best Regards
Stuart
Really helpful and reassuring.
Really helpful and reassuring.
Thank you.
October 25, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Chris,
Thank you for your kind words! We're thrilled to hear that you found our service helpful and reassuring. Your feedback is greatly appreciated and motivates us to continue providing excellent support.
Best regards,
Stuart
Sahil was extremely helpful and very…
Sahil was extremely helpful and very patient in explaining the process. An excellent experience.
October 21, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Jill,
We appreciate your kind review.
We truly value our colleague Sahil, and we are happy to see that you also appreciate his efforts.
If you have any further questions or need assistance in the future, please feel free to contact us. We are always here to help.
You may have a nice day.
Kind regards,
Else, Saxo Bank
Very nice platform
Very nice platform . Especially like it that so much can be customised. The new Saxo investor is a great addition.
October 15, 2024
Reply from Saxo Group - Saxo UK
Hi Edward
Thank you for your fantastic review!
We’re thrilled to hear that you find our platform highly customisable and are enjoying the new Saxo Investor. Your positive feedback truly encourages us to keep enhancing our services. If you have any suggestions or need assistance, please feel free to reach out. We're here to support you on your investment journey.
Best regards
Stuart
Reply from Saxo Group - Saxo UK
Dear Rob,
Thank you for your positive feedback.
We truly appreciate your input and are delighted to have been of service to you.
Should you require any further assistance, please do not hesitate to contact us through your platform or by calling us.
Best regards,
Saxo Bank
Very good service
Very good service
helped me with the task
very helpfull
October 11, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thank you for your positive feedback! We're so glad to hear that you found our service helpful and that we could assist you with your task. Your satisfaction is our priority, and it’s great to know we’ve met your expectations.
If you need any further assistance, we’re always here to help!
Best Regards
Stuart
Sahil was highly effective
Sahil was highly effective, resolved the issue quickly and efficiently. Thank you
October 7, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thank you for your kind words and positive review! We are delighted to hear that Sahil was highly effective and resolved your issue quickly and efficiently. Your satisfaction is our top priority, and it's rewarding to know we met your expectations.
I will be sure to pass on your kind words to Sahil's manager. Thank you once again for your feedback!
Best Regards
Stuart
Very Unprofessional
We have been customers of Saxo for over 10 years, several months ago we were asked to provide more KYC information for all 3 accounts we have. Without warning all accounts were frozen from investing. The process was very long and drawn out with continuous questions for information already supplied. Eventually 2 of the accounts were unlocked, but a 3rd is still a problem despite the same information being supplied for all 3 accounts. Responses are very slow and very often unclear as to what the status is, limitations on uploading documents mean we have to send screen prints only to be told they cannot see all the information! I have sent them in email as well but that is never looked at. Possibly the most unprofessional finance company I have come across. Prior to this they were excellent which is why we have stayed for over 10 years but now it's difficult to find a good reason to deal with them.
September 24, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter
Thank you for being a loyal customer for over 10 years and for sharing your feedback with us. We're truly sorry to hear about the difficulties you've encountered with the KYC process and the impact it has had on your ability to use your accounts.
We understand how frustrating this drawn-out process and the slow responses must have been, and we acknowledge that this is not the experience we aim to provide. Your concerns are important to us, and we are committed to resolving this issue as swiftly as possible.
I have tried to reach out via a phone call but to ensure that we can assist you effectively, could you please provide me with your most recent case reference number or any additional details? This will allow me to look further into your situation and provide a clear and prompt resolution.
Thank you for your patience and understanding.
Best regards,
Stuart
Outstanding user experience
Outstanding user experience. By far the best self-investment platform in terms of the breadth of instruments and associated costs.
September 23, 2024
Reply from Saxo Group - Saxo UK
Hi Dmitry,
Thank you so much for your positive feedback and for taking the time to share your experience with Saxo Bank on Trustpilot.
We are thrilled to hear that you find our self-investment platform outstanding and appreciate the range of instruments and associated costs we offer. Our team works diligently to provide the best user experience, and your kind words reaffirm our efforts.
If you are enjoying our services and think any of your like-minded friends and family would also benefit from them, we have a referral program that might interest you. We offer a £500 in free trades, which rewards both you and the referred friend! For more details please client on this link: http://spr.ly/62044oeVYj.
If you have any further feedback or need any assistance, please don't hesitate to reach out. We look forward to continuing to serve you and support your investment journey.
Best regards,
Stuart
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