Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... See more
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One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
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I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... See more
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Excellent Platform - quick and easy to learn how to get around, add stocks that are of interest, place orders etc. There is a lot of info provided in each share, plus daily newsfeed within each sto... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
500 reviews
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Exceptional Support!
From the moment our support session began,Mukesh was nothing short of . I came in with a long list of questions about the SAXO trading platform, and not once did I feel rushed or brushed off. Aditya took the time to explain everything — clearly, patiently, and in a way that actually made sense. His depth of knowledge and calm approach turned what initially felt overwhelming into something I could confidently navigate. He didn’t just offer solutions — he taught me, which makes all the difference. Honestly, it felt like he had all the time in the world just for me. Support like this is rare. Aditya, thank you for your outstanding guidance — you’re a credit to the SAXO team.
April 11, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter
Thanks so much for sharing your experience! It's fantastic to hear that Mukesh and Aditya were able to help you out with the SAXO trading platform. Aditya's ability to explain things clearly and patiently is something we really value, and we're glad it made a difference for you.
Your kind words mean a lot, and we'll definitely pass them on to Aditya. If you ever have more questions or need help, just let us know.
Cheers,
Stuart
Damien was a great help
Damien was really helpful. Stepping me through the process. Responsive and professional. Asset to Saxo bank
April 17, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Andy
Thank you for your kind words about Damien. We're delighted to hear he was helpful, responsive, and professional. I'll be sure to pass this feedback to Damien and his manager. If you need further assistance, please feel free to reach out.
Best regards,
Stuart
the client renewal team is based in…
the client renewal team is based in India, yes, so that tells everything!!!!!!!!!!!!!!!
do yourself a favour and use a different broker
i escalated the matter with CEO Andrew Bresler via LinkedIn, believe it or not.
update: a Lady called Lucy based in Canary Wharf managed to sort out the mess, thank you.
however, my 1 star for the team based in India still stands!
April 16, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience and would like to assure you that we are committed to addressing your concerns.
Please allow us the opportunity to look into your specific situation and come back to you with a resolution. Your satisfaction is important to us, and we are eager to assist you further.
Thank you for your patience and understanding.
Kind regards,
Stuart
Just like to give a testimony to Saxo
Just like to give a testimony to Saxo, the member of staff that help me was very patient and guided me through everything I needed to do today, I need to open up sub-accounts from my account. Thanks
April 14, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Nick,
Thank you so much for your kind words! We're delighted to hear that our team member was able to assist you and make opening sub-accounts a breeze.
We love hearing from clients who have had a positive experience with us. If there's anything else you need, feel free to reach out—we're always here to help!
Cheers,
Stuart
Experince with Saxo Trading Platform
In my personal experience/opinion while they have some pricing advantage, they have really poor process in place. I believe customer's interest is last in its list of interests ( Personal opinion ).
My account had CFD positions that breached margin. Without even notifying me, they sold of the whole CFD and I incurred severe losses. A simple SMS or an Email to fund the account could have gone long way. When I called the tech support they said I should have kept looking at the account constantly in these volatile times.
Their ability to notify the customer about the account is dismally poor in my opinion . As a policy they dont send SMSs and proper notifications is what I understood from the conversation .
My personal recommendation is to stay away from this institution and invest in a more reliable operator.
April 11, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear P N,
Thank you for taking the time to share your feedback.
I would like to clarify that Saxo sends email notifications when your account margin reaches thresholds of 75%, 85%, and 95%. In the case of scheduled changes to margin and collateral requirements, notifications are provided on the platform several days before the changes take effect, rather than via email. For more information on where you can find notifications about scheduled margin or collateral changes to your positions, please visit: https://www.help.saxo/hc/en-us/articles/360001271923-Where-can-I-find-the-upcoming-margin-and-collateral-changes
Kind regards,
Gabriela, Saxo
Phone was promptly answered and my…
Phone was promptly answered and my login problem quickly resolved by helpful call centre employee
April 4, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Thanks a lot for your review! It's awesome to hear that your call was answered quickly and your login problem was sorted out. Our team is always here to help, so don't hesitate to reach out if you need anything else.
Cheers!
Stuart
The customer service was very…
The customer service was very supportive and competent to guide me through the transfer of shares between banks.
Thanks Shivam!!!
March 24, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Luca,
We are happy to hear that Shivam's support and guidance during your share transfer process was greatly appreciated!
We strive to provide our customers with exceptional service and are glad to know we met your expectations.
Best Regards,
Julie, Client Service
Fast, efficient, polite and professional service from SAXO.
The SAXO representative I spoke to listened to my requests, made an accurate note of them and confirmed that she had a complete and correct understanding.
She knew the appropriate action to take, advised me on the process, executed the changes I requested and made personal telephone contact to confirm that changes made were in place and to my satisfaction.
Overall a very fast, efficient, polite and professional service.
March 18, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Fintan,
Thank you for sharing your experience with us!
It's wonderful to start a Friday with such positive feedback. We truly appreciate your kind words and are thrilled to hear about your satisfaction with our service.
Have a fantastic day!
Kind regards,
Emma, Saxo Bank
Amazing staff
Amazing staff, very attentive, very helpful and came back to close out the call. Unheard of these days!
March 7, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Keith
Thank you for the kind words! We're thrilled to hear our team impressed you with their attentiveness and follow-through. It's feedback like yours that keeps us motivated to deliver top-notch service every day.
We're here whenever you need us!
Cheers,
Stuart
Comprehensive support and mostly fast…
Comprehensive support and mostly fast interaction with Client Services Associate Noah on SaxoTraderGo.
March 1, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Adrian
Thanks for the review! We're thrilled to hear that Noah and the team provided you with comprehensive support and speedy service on SaxoTraderGO. We'll keep up the good work so you can keep enjoying your trading experience.
Happy trading!
Best Regards
Stuart
He assisted me with patience,humble and…
He assisted me with patience,humble and knowledge, I learnt a lot from him
February 28, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Abdul
Thank you for the kind words! We're delighted to hear that our team member assisted you with patience, humility, and knowledge. It's fantastic that you learned a lot from the experience. We're here to help whenever you need us!
Best Regards
Stuart
Competent helpful and friendly support
Little experience to date but Gabriela was competent and authorised to help with advice and to help define or correct any issues arising during the procedure
February 18, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks a million for your awesome feedback! We're over the moon to hear that Gabriela was your go-to guide, making your experience both smooth and enjoyable.
As you continue your Saxo adventure, remember we're just a call away if you need anything.
Welcome aboard, and here's to many more great experiences together!
Best Regards
Stuart
Hilarious post from the CCO
After seeing a humorous post from Saxo’s CCO on LinkedIn about FX fees, I couldn’t resist writing a review in response.
Saxo is absolutely right to highlight the impact FX fees have on investing—ironically, that’s one of the main reasons I left them as my investment platform for my Stocks and Shares ISA. With other platforms offering commission-free trading, fractional shares, and FX fees that are 50% lower than Saxo’s, the decision was obvious. Add in the high commission fees and the steep minimum balance required to earn interest on uninvested cash, switching brokers was a no-brainer.
Not only has this move saved me a fortune in fees, but I also now have access to far better tools for managing my portfolio—at a lower cost—something Saxo simply failed to provide.
Do better!
February 19, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Jack
Thanks for your colourful review! We love a good debate about FX fees, and we’re proud to say our FX conversion fee of 0.25% is among the most competitive out there. While some platforms might offer lower rates, these are quite rare, and we pride ourselves on maintaining competitive spreads, especially when compared to non-zero commission brokers.
Remember, never mistake price for value. Zero-commission brokers might sound tempting, but the mechanisms behind those offers don't always guarantee the “best execution” prices. We focus on providing both value and quality service to our clients.
We’re aware that fractional shares are a hot topic, and we're always evaluating our offerings to meet our clients' needs. As for interest on uninvested cash, we're reviewing our thresholds to provide more flexibility.
Just a heads-up: we updated our fee structure in January 2024, with new minimums starting from $1 for the US stocks, £3 for the UK stocks, a 0.25% FX conversion fee, and a 0.12% custody fee per annum. We strive to offer a balance of competitive pricing and value, ensuring that our clients receive the best execution possible. Excitingly, our ISA offering will become a flexible ISA offering at the start of the new tax year in 2025, providing even more options for our clients.
With over 1 million clients investing with Saxo, we know investors have choices, and we're committed to providing a platform that offers both value and quality. We appreciate your feedback and hope you’ll consider revisiting us in the future.
If you’d like to discuss anything further or have any questions, please don’t hesitate to reach out to me directly on +44 (0)207 151 2033.
Thanks again for your insights, and happy investing!
Best regards,
Stuart
good quick service
February 6, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Louis
Thank you for your 5-star review! We're glad you enjoyed our quick service. We look forward to serving you again!
Best Regards
Stuart
The personal touch
The personal touch. It can be complicated setting up accounts for trading. Sometimes, for obvious reasons. Whenever i needed assistance both setting up and, as it happens closing my account too. They were most helpful. with the improved trading costs, when I'm trading again i will definitely be back.
January 27, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Julian,
Thank you for sharing your feedback! We're glad to hear that you found the assistance helpful during both the setup and closure of your account. It's our goal to make the process as smooth as possible for you. We're also pleased that you noticed the improved trading costs. We look forward to having you back when you're ready to trade again. If you need any further assistance in the future, please feel free to reach out to us.
Kind Regards
Klara, Saxo Bank
Great Customer Service
Very good customer service and helpful staff. I didn't have to wait too long for call to be answered and have my issue resolved. Experience was a breath of fresh air. Highly recommend Saxo!
January 27, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Lisa,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that the issue was resolved. We truly appreciate your recommendation and are here to help whenever you need us.
Kind Regards
Klara, Saxo Bank
Shivam took time and patience to help…
Shivam took time and patience to help with all my queries . Was very polite and helpful .
January 20, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mrs Patel
Thank you for your wonderful review! We're delighted to hear that Shivam was so helpful and polite. We'll pass on your kind words to him—he'll be thrilled!
If you need anything else, we're here for you. Thanks again for your feedback!
Best Regards,
Stuart
He tried his best to help and was very…
He tried his best to help and was very polite.
January 16, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear John,
Thank you for your kind words. It’s always rewarding to hear that our efforts to be both helpful and polite are noticed. We strive to provide the best service possible, and your feedback is greatly appreciated.
If there's anything more we can do for you, please don't hesitate to reach out.
Kind regards,
Gabriela, Client Service
Karan was nice and took note of my…
Karan was nice and took note of my problem, but not feedback by the moment...
January 14, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Henrique
Thanks for taking the time to leave your feedback—it's like a treasure map guiding us to better service! We're sorry for the initial delay in getting back to you.
We’ve ironed out the hiccups, and we're delighted you're happy with the outcome! Your satisfaction is our top priority, and we're here to make sure your experience with us is always smooth sailing.
If you have any more questions or need assistance, just give us a shout. We're here to help!
Cheers,
Stuart
Zero is too much for Saxo! A fraudish experience?
February 2024 I was asked to update the account information for my SaxoTraderGo account. Apart from the usual statements from me about the account, Saxo demanded copies of documents that would have revealed details about my busnis arrangements with other banks, so I decided bravely to end my Saxo engagement. That became a nightmare of nearly impossible communication between me, my basis bank and Saxo Bank with strange things happening to my account. For instance one of my assets suddenly appeared to have a 'corporate action' activated which prevented its transfer to my basis bank. I had not accepted this offer to buy the asset. Who had? In the end Saxo carried through the sale without my acceptance ignoring that my basis bank several times had tried to arrange a transfer of this asset.
I can only warn against this creepy bank. It has been impossible for me as well as my primary bank to get into a meaningful dialogue with them about this problem.
Saxo's response below is not to the point. I already have an amount of exactly the same asset in my primary bank where they have NOT been exposed to any corporate actions. That raises the question: what is really going on in Saxo Bank?
December 2, 2024
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Ole,
Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered with Saxo Bank.
I would like to clarify that Saxo Bank is not responsible for corporate actions related to your assets. These actions are announced and determined by the instrument providers, and Saxo Bank does not have any involvement in these decisions. It is common for investors to be temporarily restricted from selling their instruments during specific periods when corporate actions, such as dividend payouts or purchase options, are in effect. These actions may require investors to hold the instrument to be eligible for certain rights. Some corporate actions are mandatory and processed automatically by the provider, while others allow you to choose the outcome.
As a licensed bank in the EU, we are committed to complying with strict regulations, which require us to maintain updated client information. We understand that this process should not be burdensome for our clients. If our requirements are not met, we may initially restrict your account, and eventually, terminate it, as regulations prohibit us from keeping non-compliant accounts open. Clients are notified by mail prior to termination, informing them that if compliance is not met or positions are not moved before the deadline, Saxo reserves the right to liquidate positions and transfer the remaining balance to an external bank account in preparation for account closure. We apologize for any inconvenience caused by miscommunication between us and your external bank.
If there is anything further we can do to assist you, I would be happy to look into your case. I have sent you a private request for your Saxo ID to help us locate your account, should you wish to pursue this matter further.
We wish you success with your investments.
Best regards,
Ester - Saxo Bank
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