I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... See more
Company replied
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See what reviewers are saying
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... See more
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
Excellent Platform - quick and easy to learn how to get around, add stocks that are of interest, place orders etc. There is a lot of info provided in each share, plus daily newsfeed within each sto... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
499 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Yes. They are very quick to lock your account.
Same as other bad reviews: Saxo Bank will lock your account in a heartbeat.
They send emails from no-reply email addresses, unclear messages on the platform such as "please send relevant documentation".
What exactly is "relevant documentation"?
If you send documentation that doesn't fit what Saxo Bank wants (which is never clear) they send you the exact same message again: "send relevant documentation". No explanation about what they want specifically.
It is a big waste of your time. They fire off bot-like messages and you have to compose actual replies all of which takes time. Of course, they have all the power so what can you do other than give them a bad review here.
Update:
Saxo has replied to my review asking me to 'add' my ID number. It is indicative of their approach that they ask a client to post their ID number on a public website.
And the reply says "I’m here to help, and I encourage you to reach out directly so we can address your concerns swiftly." As if I haven't already spent weeks trying to get the matter resolved by speaking directly to their client support.
On the same date as this review, I sent them a notice of legal action so, if they cared to do a little bit of homework, they will know who I am anyway.
They are very quick to reply to bad reviews with a cut & paste piece of text but very slow to reply to direct complaints about their service. Perhaps the person who is busy monitoring reviews on Trustpilot would be better employed responding to complaints send directly to Saxo Bank.
August 20, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi John
Thank you for sharing your feedback. We understand that navigating KYC processes and communications can be frustrating, and we're committed to improving this experience.
It's worth noting that when clients leave feedback on Trustpilot, they can include their account ID as a reference, which helps us locate accounts. However, many leave only a first name or no name at all, making any search efforts extremely difficult . While we can request further information through the Trustpilot portal, without a response or a direct call to the number we've provided in messages (0207 151 2033), our ability to assist is limited.
I’m here to help, and I encourage you to reach out directly so we can address your concerns swiftly.
Best regards
Stuart
Account Issue Resolved
Had an issue with my account, and Ashvin helped resolve it to it's conclusion.
He was very helpful throughout.
August 8, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sylvain,
Thank you for your kind review. We are very happy to hear that you had a good experience with Ashvin in Client Service. If you are ever in need of any further assistance - do not hesitate to reach out again.
In addition, if you have friends or family who are looking to sign up for an account, by sharing the referral link, they will receive free commission credits. You can learn more at the following link: http://spr.ly/62043fvXHW
Kind regards,
Karl | Client Services Saxo
Can't reset password
I forgot my password. I clicked on the "forgot password" link, I've not received the email to reset my password (I checked my spam).
I looked online and there is no contact email for Saxo customer services.
Do people really trust their money to a company like this?
July 16, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Gordon
Thank you for bringing this matter to our attention. We noticed that the account associated with the provided Account ID was opened in November 2019 but remained unfunded and inactive for over four years. As per our policy, it has been closed due to inactivity.
Additionally, please note that emails regarding account activity were sent to the registered email address during this period to keep you informed.
We invite you to open a new account with us so you can experience the full range of services we offer. Please visit our website to apply again —we would be delighted to have you as a client.
If you have any questions or need further assistance throughout the application process, please feel free to reach out to me on 0207 151 2033.
Best regards,
Stuart
Great support and professionalism.
July 14, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sir Rizzuto,
Thank you very much for your generous feedback. We truly appreciate your recognition of our support and professionalism.
If you have any questions please do not hesitate to contact us.
Kind regards,
Saxo Bank, Client Services | Hande
Issue resolved thanks to Arpit
Call was answered promptly. The service agent, Arpit Ghanhi, was very helpful, called back twice when he said he would after speaking several times with the payments team. He was persistent and resolved my issue, which other agents hadn't been able to do when I called previously.
July 10, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sir Whittle,
Thank you for your kind feedback. We're pleased to hear that our colleague was able to assist you effectively and follow through with persistence. Your satisfaction is our priority, and we appreciate your recognition.
Kind regards,
Saxo Bank, Client Services | Hande
Functional Platform Undermined by Poor Customer Service
Saxo’s trading platform is decent and fairly priced, offering acceptable access to global markets and a reasonable range of products for a retail investor platform. However, key areas — particularly fixed income — feel a bit underdeveloped and poorly supported.
Where Saxo truly falls short is in customer service. The support system appears intentionally designed to block access to real assistance. The AI chatbot is unable to handle anything beyond basic queries, and attempts to contact a human agent or raise a support ticket lead to an endless, frustrating loop back to the bot. Some situations become genuinely Kafkaesque. Even when a live agent is reached, they often deflect responsibility or refer users back to the same ineffective process.
July 4, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks for taking the time to share your thoughts about our platform. We're glad to hear you find value in the trading options we offer, but I'm sorry to learn that certain areas, like fixed income, didn't fully meet your expectations.
I also want to address the frustrations you've had with our customer service. What you described is definitely not the experience we aim for, and your feedback will help us make improvements.
I'll be giving you a call today to chat more about what's happened and see how we can make things right for you. If you're available at a specific time, please let me know.
Thank you again for your feedback and for giving us the opportunity to improve.
Kind Regards
Stuart
He was prompt and could reply to my…
He was prompt and could reply to my query instantly.
July 4, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Mr. Agrawal,
Thank you very much for your positive review. At Saxo Bank, we strive to provide the best possible service to our clients, and it's great to know that we've succeeded.
If you have any questions or need support in the future, please do not hesitate to contact us.
Sincerely,
Saxo Bank
Avoid! Having difficulty withdrawing fund
Avoid!
Easy to deposit money, hard to withdraw. It’s been more than two weeks since I started to process to set up the withdrawal account, still waiting. Online chat keeps dropping, replying to messages are slow or non responsive. The phone number seems to be unstaffed - every time I called I get “all agents are busy, please wait. You are number one in line…”
July 4, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks for your feedback. Sorry to hear about the difficulties you've experienced with withdrawing funds and the communication challenges you've faced.
To help sort this out, could you please give me a call directly at 0207 1521 2033? We need some more details to identify your account and address the issue.
Looking forward to helping you.
Best Regards
Stuart
We were having a difficult time
We were having a difficult time, completing the necessary forms and sending documents to Saxo.
Then we had Shivam on the phone and he was marvellous; he was patient and constructive and very helpful. We were so relieved to be able to complete our transaction.
June 26, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Felix,
Thank you very much for your positive feedback. We are pleased to hear that our colleague was able to assist you and help clarify any questions that you had. We are committed to delivering this level of service to all our clients. If you ever need further assistance, please do not hesitate to reach out again.
Kind regards,
Karl | Client Services Saxo
Reply from Saxo Group - Saxo UK
Dear Sir Friend,
Thank you for your feedback. Providing exceptional service is our priority, and we appreciate your recognition of its value.
Should you require further assistance or have any inquiries, please do not hesitate to contact us.
Kind regards,
Hande | Client Services Saxo Bank
Great Platform for people that want a…
Great Platform for people that want a wide range of instruments, ranging from equites and bonds to ETFs and mutual funds.
June 12, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Tom Slatter,
Thank you for your positive feedback.
Please feel free to reach out with any questions.
Kind regards,
Núria - Client Service
Client renewals team could not care less
For anyone who might be in a similar situation as me (account placed on restrictions while client renewals team take their time reviewing personal details) or for those who might find themselves at the receiving end in the future, here is what Google AI recommends on how to deal with it:
“When facing a Kafkaesque situation, one should first acknowledge the absurdity and lack of logic, then try to find a small area of control or understanding, and finally, consider seeking help or support. It's crucial to remember that these situations are designed to be overwhelming, so maintaining some sense of self and seeking clarity is vital”
June 19, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear RG,
Thank you for taking the time to share your feedback with us. We value your input and would like to help you find a resolution to your issue.
As a regulated financial institution, Saxo Bank is committed to maintaining high standards of security and regulatory compliance. These measures are designed to protect our clients and the integrity of our financial services. We strive to make this process as smooth and efficient as possible for our clients. I understand that your experience has not met the standards we aim for, and therefore we would like to assist you in resolving this as quickly as possible.
I kindly ask you to reach out to us over the phone, and when you do, please ask to speak with Eric in Client Service. He will be able to help you with any issues and ensure that the process is expedited.
Please rest assured that your concerns are important to us, and we are dedicated to resolving this matter as swiftly as possible.
Kind regards,
Karl | Client Services Saxo
Anurag was great
Anurag was very calm, measured and helpful. Took me through the process and got me the answers I needed. Great support.
June 13, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sir Jason,
Thank you for sharing your positive experience with us. We are delighted to hear that Anurag was able to assist you effectively and provide the answers you needed. Your recognition of his calm and measured approach is greatly appreciated.
Providing excellent support is our priority, and we are pleased to know that we met your expectations. Should you require further assistance or have any additional inquiries, please do not hesitate to contact us.
Kind regards,
Hande | Client Services Saxo Bank
clear to the point resolved efficiently
May 29, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Anne,
Thank you so much for your review. We are happy that you had your query resolved, and that you are happy with our service.
Best regards
Henrik, Saxo Bank
Crappy Bank
What a crappy bank. They threw me off their investor platform (after 6 years) just because of my nationality. Steer Clear!
May 16, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Jeff,
We appreciate your feedback and are sorry to hear about your disappointment. Our decision was influenced by regulatory requirements that impact how we manage certain accounts. We appreciate your understanding and thank you for being with us over the past six years.
Kind regards,
Catherine, Saxo
A great experience with Saxo
A great experience with Saxo. Lucy supported us brilliantly through the process. Other banks were unable to support our requirements, but Lucy went above and beyond to help us, by taking the time to understand, guide and solve with great communication and support. Lucy is a real asset to this company.
April 29, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Dan
Thank you so much for your wonderful feedback!
We're thrilled to hear that Lucy was able to support you so effectively, especially when others couldn't.
Lucy's ability to understand your needs and guide you through the process with clear communication is something we truly value.
If there's anything else we can do for you, just let us know.
Thanks for choosing Saxo!
Kind Regards,
Stuart
Great customer service
Great customer service! Shivam cleared all my doubts around the transfer of my SIIP to Saxo.
April 30, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Jojo
Thank you so much for your wonderful feedback! It's fantastic to hear that Shivam was able to assist you and clear up any doubts regarding your SIIP transfer. We're committed to providing top-notch customer service, and it's great to know that Shivam made your experience a positive one.
If you have any more questions or need further assistance, feel free to reach out. We're always here to help!
Best regards,
Stuart
This is the most unprofessional company…
This is the most unprofessional company in the finance world. No support, any reps connection is useless as all they do is collect info and send it off to some unknown internal person. 5 days later some idiotic responses come from back office/compliance. No understanding of the issues, zero inters in keeping clients. No way to obtain any clarification. For more than a month I have been trying to correct basic information on my file which Saxo put there in error. Still not fixed. God forbid to have any dispute with them about any money matter. Will move to another broker
April 27, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Alex
Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration. We are currently investigating the issues you've raised to ensure we address them appropriately. In the meantime, I would like to personally assist you in resolving these matters. Please feel free to contact me directly at 0207 151 2033, and we can go through the details together.
Your satisfaction is important to us, and we are committed to improving our service.
Best regards,
Stuart
Great patience
Great patience from Aditya for someone whose modern telephone skills are inadequate. Nothing was to much trouble
April 24, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mike
Thanks a lot for your lovely review! I'm really glad to hear that Aditya was able to help you out and make things easier. We know that modern technology can sometimes be a bit tricky, so it's great to hear that Aditya's patience made a difference.
If you ever need anything else or have more questions, just give us a shout. We're here to help!
Kind regards
Stuart
Exceptional Support!
From the moment our support session began,Mukesh was nothing short of . I came in with a long list of questions about the SAXO trading platform, and not once did I feel rushed or brushed off. Aditya took the time to explain everything — clearly, patiently, and in a way that actually made sense. His depth of knowledge and calm approach turned what initially felt overwhelming into something I could confidently navigate. He didn’t just offer solutions — he taught me, which makes all the difference. Honestly, it felt like he had all the time in the world just for me. Support like this is rare. Aditya, thank you for your outstanding guidance — you’re a credit to the SAXO team.
April 11, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter
Thanks so much for sharing your experience! It's fantastic to hear that Mukesh and Aditya were able to help you out with the SAXO trading platform. Aditya's ability to explain things clearly and patiently is something we really value, and we're glad it made a difference for you.
Your kind words mean a lot, and we'll definitely pass them on to Aditya. If you ever have more questions or need help, just let us know.
Cheers,
Stuart
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