I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... See more
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See what reviewers are saying
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... See more
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
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Excellent Platform - quick and easy to learn how to get around, add stocks that are of interest, place orders etc. There is a lot of info provided in each share, plus daily newsfeed within each sto... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
499 reviews
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Saxo is one of the best out there
Saxo is one of the best out there, with amazing product coverage and good technology. Charges are a bit high, but you can expect that from a premium brokerage
October 31, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
We are thrilled to hear that you appreciate our approach and online platform. Over the past few years, we have dedicated significant time to enhancing our offerings and the platform itself. It’s wonderful to know that you recognize and value these efforts.
Thank you for your trust, support, and positive review!
Sincerely,
Saxo
Theft from my account
Fifteen thousand pounds worth of shares have disappeared from my account and Saxo have had seven months to come up with an explanation.
None has been provided despite many hours working on there communication systems. They are now ignoring me .
Do not trust this broker
March 31, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Malcolm,
Thanks for getting in touch. I completely understand your concerns regarding your shares and the ongoing exchange event. I want to assure you that your shares haven't disappeared; instead, a default option was applied because the election deadline was missed. Here’s a brief recap of what's happening:
Regarding the ticker HOT:xlon and exchange event ID 9322308, the default option was automatically selected since we didn't receive an election choice from you by the deadline of February 18, 2025.
To further clarify:
1. The default option leads to an exchange into mutual funds under ISIN GB0007493470.
2. We're collaborating closely with our custodian and their Transfer Agent to execute the transfer. Due to the nature of mutual funds, there have been some delays.
3. At the moment, we don't have a mutual fund account with this custodian, but we are actively working with them to determine the next steps and will update you accordingly.
4. This matter is being discussed regularly in our weekly calls with the custodian.
Please be assured that resolving this issue is a top priority. We apologise for any inconvenience this has caused and are committed to finding a resolution for you. I will make sure to keep you updated.
Feel free to reach me directly at +44 207 151 2033. I will give you a call on Monday to discuss this further.
Thank you for your patience and understanding.
Best Regards
Stuart
Reply from Saxo Group - Saxo UK
Hi Willem,
It's great to hear that you're satisfied with our service and that my colleague explained everything clearly.
If you have any other questions or need assistance in the future, please feel free to reach out to us. We're always here to help.
Best regards,
Rik
Magdalena took time to handle my query
Magdalena took time to handle my request and notified me once completed
October 16, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi John,
Thank you for your review! We believe it's crucial to take the time needed to fully understand and address our clients' situations, even during busy periods. We're genuinely delighted to hear that Magdalena was able to assist you effectively.
If you have any questions or requests in the future, please feel free to reach out to us. We’re always here to help!
Sincerely,
Saxo
Absolutely Shocking Way to treat customers!
Absolutely Shocking service!
I Sold some covered calls (meaning I already hold the shares, can not get margin called) for the exact reason that Saxobank advertise on their website which is 'To generate a passive income on stocks you own' However, and totally at odds with what they clearly state on their website, they are now withholding my premiums as margin so I can not withdraw the premiums or use it to hedge my positions or to make other trades. All other 'legitimate' brokers will let you withdraw Covered call premiums because they are exactly that, COVERED. I will be transferring my account to another broker. I will also be contacting the Financial Ombudsman service (FS0)
October 11, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Glen
Thank you for taking the time to share your feedback
What you describe here is by system design. All positions on the Saxo platform are treated as stand alone trades. So, while the platform interprets the covered call from a market risk perspective and provides margin reduction, it doesn’t presume that the shares will be held until after option expiry.
Rather, it provides flexibility to be able to close either the share or option position at any time. In managing the positions like this it is necessary to withhold a projected amount of cash that matches the prevailing premium amount.
Once the option expires none of the cash is withheld and the passive income for selling the option is achieved.
We're committed to continuously evaluating and enhancing our systems and procedures, and your feedback will be passed on to the appropriate team for possible future improvements.
Best Regards
Stuart
Straightforward trading
Straightforward trading, low fees and a lot of convenient company information and market analysis
October 13, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Tel,
Thank you for sharing your positive experience with us! We're thrilled to hear that you appreciate the straightforward trading process, low fees, and the wealth of company information and market analysis we provide. Our goal is to offer the best possible tools and insights to support our clients.
If you have any friends or family who might be interested in our services, consider sharing our referral program with them. By using your referral link, they can enjoy free commission credits. More details are available here: https://www.home.saxo/accounts/referral
We look forward to continuing to support your trading journey.
Kind regards,
Saxo
Very useful service.
Very useful service.
Prompt and reliable.
Probably the best on line service.
October 13, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Colin,
Thank you for your wonderful feedback! We are delighted to hear that you find our service prompt, reliable, and valuable. It's gratifying to know that our efforts to provide the best online experience are appreciated.
If you have friends or family interested in opening an account, feel free to share our referral link with them. They will benefit from free commission credits, and you can find more information here: https://www.home.saxo/accounts/referral
We look forward to continuing to serve you with excellence.
Kind regards,
Saxo Bank
Easy to use Investment platform
The platform is easy to use and presents good value for the performance offered. I also use other Platforms and can say that although a little cheaper than Saxo, they do not offer the same level of detail.
October 13, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Kenny,
Thank you for your positive feedback! We're delighted to hear that you find our investment platform easy to use and valuable for the performance it offers.
We continuously strive to enhance the experience for our clients, and your recognition of our efforts is truly encouraging.
If you have friends or family interested in our services, feel free to share your referral link with them. They will benefit from free commission credits upon signing up, and you can find more information here: https://www.home.saxo/accounts/referral
Thank you for choosing Saxo, and we look forward to continuing to support your investment journey.
Kind regards,
Saxo
Excellent Platform
Excellent Platform - quick and easy to learn how to get around, add stocks that are of interest, place orders etc. There is a lot of info provided in each share, plus daily newsfeed within each stock.
Reports are excellent, and cost are very competitive.
October 13, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi David,
Thank you for your excellent feedback! We are thrilled to hear that you find our platform user-friendly and appreciate the wealth of information we provide. Our aim is to make the process of adding stocks, placing orders, and navigating the platform as seamless as possible.
It's great to know that you value the detailed reports and daily newsfeeds associated with each stock, as well as our competitive pricing. We are dedicated to offering the best possible experience for our clients, and your comments reaffirm that our efforts are on the right track.
Should you have any more feedback or questions, please do not hesitate to reach out. We look forward to continuing to support your investment needs.
Kind regards,
Saxo
Gold standard for customer service
I had an account with Saxo that fell dormant after many years of not being used. I didn't realise there was a balance on the account until the Saxo team reminded me. After calling the customer service team to withdraw the remainkng funds my case was handled by Bettina. From the initial point of contact to the request being fully executed, Bettina was supremely helpful and polite, effectively dealing with the request. She kept me informed the whole way and helped me complete the necessary identification forms to complete the withdrawal request. In my experience she sets the gold standard for customer service.
October 8, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Andy,
I hope this message finds you well. We would like to express our sincerest gratitude for your kind words and the exemplary 5-star review of your recent experience.
We are delighted to hear that Bettina provided you with outstanding assistance as you navigated the withdrawal request for your dormant account. Your recognition of her dedication and professionalism is greatly appreciated and serves to enhance our resolve in maintaining the highest standards for customer service.
Your feedback is invaluable to us, and we are grateful for your trust in Saxo. Should you have any further questions or require assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Saxo. We look forward to the opportunity to serve you again.
Kind regards,
Saxo
The person was very helpful and very…
The person was very helpful and very patient
October 3, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Donal,
Thank you for your fantastic review! It's great to read that our employee was able to help you with so much patience and efficiency.
At SaxoBank, we believe that a personal touch and attention to detail make all the difference, and it's great to hear that you've experienced it that way. If you have any questions in the future, we are always ready to help you.
Your satisfaction inspires us to put our best foot forward every day!
Sincerely,
Saxo
SAXO acts in bad faith to rip off clients. AJ Bell acts with integrity and provides better, more cost efficient service
I was repulsed by the extremely high charges that Saxo UK charged me to acquire my only position on their platform. I was charged for putting the mid-cap Canadian company on their access list, I was charged an exorbitant forex fee, dealing fee and the execution was bad. Having moved my funds to AJ Bell years ago, it has been a joy. They have acted always with integrity and they are transparent in their fees. In comparison, Saxo acts in bad faith to knowingly rip off their clients. Go with AJ Bell - 100% better.
September 29, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Brendan
We took the opportunity to address your concerns when you initially shared your review almost three years ago.
It's important to clarify that the fee you mentioned regarding adding instruments to the platform was never charged. The applicable charges were thoroughly explained to you by our colleague Jeff in January 2023. Since then, we have updated our pricing to incorporate valuable client feedback.
We firmly disagree with the assertion that Saxo "acts in bad faith." As a FCA-regulated broker, we are committed to applying our fees transparently and consistently across our 1 million global clients. We are continuously investing in making our platform and pricing more competitive.
While we understand you've opted for another provider, we believe it's crucial for our readers to know that we handled your concerns fairly and have made significant improvements to our services.
Best regards,
Stuart
She advice me very simple way
September 25, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Harish,
Thank you for your positive feedback! We are very happy to hear that you appreciate the services we offer and that Himanshi has been able to assist you promptly and effectively. We strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated.
In addition, if you have friends or family who are looking to sign up for an account, by sharing the referral link, they will receive free commission credits. You can learn more at the following link: https://www.home.saxo/accounts/referral
Kind regards,
Saxo
Excellent
Excellent. Shivam was prompt, answered all my questions without hesitation, courteous.
September 22, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark,
Thank you for sharing your positive experience with us. We are thrilled to hear that our colleague provided you with the prompt and thorough assistance you required.. We value your feedback and look forward to serving you in the future.
Best regards,
Saxo
Aditya fixed missing bank information
My bank (Barclay's Bank) didn't send the complete information to Saxo that is needed to make withdrawals. Aditya was extremely helpful to first find out what I needed to do to make withdrawals work, what information was missing, and how to send it to Saxo. Thanks for the help.
September 19, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Christian,
Thank you for this positive review. I will make sure my colleague Aditya will read this review.
Kind Regards
Klara,
Saxo Bank
very patient helpful and resolved my…
very patient helpful and resolved my issue regarding login and password change
September 9, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
Thank you very much for your positive feedback! It's nice to hear that my colleague was able to help you effectively so that you can regain access to your account and take your desired actions.
If you have any questions in the future or need further assistance, please do not hesitate to contact us. We are always there for you!
Sincerely,
Saxo
Very helpful customer support
Very helpful customer support, explained every step carefully and clearly.
Was able to look at a screen shot and work out the problem even when I didn't have all the information.
September 4, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Willem,
Thank you for your fantastic review!
We are delighted to hear that our customer service team was able to help you so well, with clear and careful explanations every step of the way. We are pleased to know that our joint efforts have led to a positive experience. We always strive to provide solutions with knowledge and empathy, and your appreciation is the best reward for this.
Your positive experience encourages us to maintain our high standard of service. We are committed to delivering the same level of service time and time again. If you have any questions or need help in the future, please do not hesitate to contact us. We are always there for you.
Sincerely,
Saxo
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for your positive review. If you need any further assistance or have questions, please do not hesitate to contact us.
Kind regards,
Saxo Bank
Call was answered promptly
Call was answered promptly. Himanshi was knowledgeable and very patient in answering my questions. Great customer service!
August 28, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for your positive review. If you need any further assistance or have questions, please do not hesitate to contact us.
Kind regards,
Saxo Bank
Himanshi is super helpful
Himanshi is super helpful. Have some problems with withdrawal due to my receiver bank. I was very concerned and Himanshi helped me escalate the issue and my cash withdrawal issue was resolved within 24 hours. Much appreciate the professional assistance.
August 27, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Qiu,
Thank you very much for your positive feedback. We are very pleased to hear that Himanshi was able to support you so well and resolve your issues with the recordings quickly. We strive to help our customers in a professional and efficient manner, and it is nice to hear that you are satisfied with the service you have received.
We value your trust in us and are always ready to help you with any future questions or problems.
Sincerely,
Saxobank
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