I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... See more
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See what reviewers are saying
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... See more
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
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I had an issue with my account. I called at 8 40 AM and Aditi managed to get me all the details of the problem by 9 15 AM. She also followed up on all my questions outstanding, keeping me updated, t... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
498 reviews
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Excellent follow up service
After my last review Saxo have been extremely proactive, in particular Stuart Hazeldine was particularly helpful in resolving the issues highlighted in a very efficent and prefessional manner.
January 19, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter,
Thank you for sharing your experience with us! We're thrilled to hear that our follow-up service went above and beyond your expectations. Stuart is indeed a star, and we're glad he was able to resolve your issues swiftly and professionally. Being proactive is our mantra, and it's fantastic to know our efforts have made a difference.
Your feedback is like gold to us, and we truly appreciate it. Should you need anything else, don't hesitate to reach out!
Best regards,
Rik
Saxo has given me flawless service over…
Saxo has given me flawless service over the past years, always attentive and swift in their responses. The trading platform is the best I've ever used. It is immediate, transparent, and the information is logically organised so it is relatively easy to navigate through the platform without any training.
January 15, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Francis,
What a delight to read your glowing review! Our team truly values your satisfaction and is committed to delivering the best support.
Hearing that our trading platform stands out as the best you've ever used is music to our ears. We put great effort into making it immediate, transparent, and easy to navigate, so your experience is as seamless as possible.
Thank you for sharing your thoughts with us. We eagerly anticipate continuing to provide you with top-notch service. Should you ever need anything, don't hesitate to reach out.
Best wishes,
Saxo
Excellent product and service at a compelling price
I've been using them for years. Key good points include:
- Good range of products and markets
- Flexible range of currencies and margin lending requirements
- Low trading costs and custody fees
- Responsive and supportive customer service
January 14, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Tom,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you've been loving our products and services for years. It’s wonderful to know that our efforts in delivering top customer service and a great platform are hitting the mark for you.
Thanks for your ongoing support and trust!
Best regards,
Saxo
Reasonable deposit requirements
Reasonable deposit requirements, wide breadth of investment vehicles. Relatively low fees and good speed of execution. Easy platform use.
January 14, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Thank you for your kind words, Nicholas!
We're so glad to hear that Himanchi was there for you with all the support you needed.
If you have any more questions or need further assistance, feel free to reach out.
We're here to help!
Saxo
Mukesh Singh
Had a long telephone conversation this morning with Mukesh Singh, who was extremely patient and extremely helpful.
Thank you again, Mukesh
December 1, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Alex and Jean,
Thank you for your kind words! It's wonderful to hear about your positive experience with Mukesh Singh. His patience and helpfulness truly shine through in times of need. We’re glad he could assist you effectively.
If there’s anything more we can do to support you, please don’t hesitate to reach out. Mukesh and our team are always here to help.
Warm regards,
Saxo
Reply from Saxo Group - Saxo UK
Hi David,
We truly appreciate you taking a moment to share your thoughts with us! It brings us great joy to know that our service met your expectations for being responsive and helpful.
If there's anything more we can do for you or additional feedback you'd like to share, please feel free to reach out anytime. We're here to assist, always!
Kind regards,
Rik, Saxo
Anna was courteous and professional…
Anna was courteous and professional throughout.
December 23, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Ian,
Thank you for taking your time to do this positive Review.
I will let Anna know that you have had a good experience with her Service.
Kind regards
Klara, Saxo Bank
Reply from Saxo Group - Saxo UK
Hi Laurence,
The experience you describe isn’t typical of what our clients think about our platform, and I’d like to understand what happened. Please email me at stuh@saxomarkets.com with any relevant details, and I’ll investigate.
Kind regards,
Stuart
Thet have wide range of assets to…
Thet have wide range of assets to choose from including a large selection of bonds.
December 17, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear SN,
Thank you for this 5-Star Review.
We highly appreciate it - Please let us know if you have any further questions or if you experience any issues in the future.
Kind Regards
Klara, Saxo Bank
After willingly agreeing to investigate…
After willingly agreeing to investigate my enquiry, I was very pleased to receive a positive and satisfactory outcome. Many thanks following up the issue and reporting back and in demonstrating willingness to provide excellent customer support.
December 10, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Robert,
We genuinely appreciate your warm words regarding our customer support!
Our mission is to make sure every customer feels valued and understood, and it's fantastic to hear that we succeeded with your enquiry. Your positive feedback not only brightens our day but also inspires us to maintain and elevate our service quality. If there's ever anything else you need in the future, please feel free to get in touch.
Thank you for your continued trust!
Kind regards,
Saxo
Money was taken from my account which I…
Money was taken from my account which I have closed without my consent. Saxo sent an email in late September highlighting the charge starting in November if I did not remove the balance on the account. In October I tried to take the money out but I could not do so, I escalated and then was told try again, still I could not withdraw it. This dragged into November and I still could not withdraw the money. But Saxo took the money none the less and refuse point blank ton refund it. As a result I will be closing another account there as the client service and respect for the client is terrible.
November 1, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter,
I’m sorry for the experience you’ve had. We’ve contacted you directly by email to put this right: we will refunded the £15 fee deducted in November.
We’re reviewing how your case was handled, particularly the access block and the KYC loop.
If you’d like to speak, please reply to our email with a suitable time.
We value your business and would really like the chance to rebuild trust. Thank you for your feedback—it helps us improve.
Best Regards
Saxo
Very friendly and interesting people
Very friendly and interesting people. Great to exchange ideas and learn from experts in a casual environment.
November 20, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Vasileios,
It sounds like you had an amazing experience in an inspiring environment. There's nothing better than engaging with people who stimulate your curiosity while giving you a sense of connection. Exchanging ideas in such a relaxed setting must have truly enriched you. Thank you for sharing this positive vibe with us!
Kind regards,
Saxo
An enjoyable evening event
An enjoyable evening event, not quite what I expected (smaller number of invitees) but more intimate and wide ranging presentation, questions and social discussion. Good to know other users have similar experiences and Saco are keen to get feedback.
November 20, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi David,
Thank you for sharing your reflections on the event! We're delighted to hear that you found the evening enjoyable, even though the smaller number of invitees was unexpected. More intimate gatherings often foster deeper connections and richer interactions. Your insights are incredibly valuable to us, and we're keen to learn from them to enhance our future events. We look forward to welcoming you again!
Warm regards,
Saxo
I had a great evening t the Saxo…
I had a great evening t the Saxo offices in Bank Street Canary Wharf and looking forward to the next event. Lovely to speak to RMs Daniel and Lucy
November 20, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Indra,
Thank you so much for sharing your experience! We're thrilled to hear that you had a wonderful evening at our Saxo offices. We look forward to the possibility of seeing you at our next event and are committed to making it just as memorable. Please feel free to reach out if you have any further thoughts or questions.
Kind regards,
Rik, Saxo
Highly informative
Highly informative, great group of people and host - Helen.
November 20, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for your kind words! We're thrilled to know that you found the event insightful and enjoyed connecting with such a wonderful group.
Your feedback is invaluable to us, and we look forward to welcoming you back for more engaging experiences. If you have any more comments or questions, feel free to reach out anytime.
Kind regards,
Saxo
Informative lunch today
Informative lunch today
Great platform
Highly recommended
November 20, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Simon,
We're really happy to know that you found today's lunch both informative and enjoyable. It's great to hear that you appreciate our platform, and your recommendation truly matters to us.
We can’t wait to welcome you to more events in the future. If you have any thoughts or questions, feel free to connect with us anytime.
Warm regards,
Rik, Saxo
Himanshi was great
Himanshi was great. She was informed and went through the steps patiently. Saxobank is a really good platform with a wide range of products and has excellent customer care.
November 10, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Ashley,
It's wonderful to hear that you had such a positive experience with Himanshi! She seems to possess the ideal blend of expertise and patience to guide you effectively. We're delighted that you appreciate both the platform and our customer service.
We hope you continue to have many more excellent experiences with Saxo!
Kind regards,
Rik
I had an issue drawing down funds and…
I had an issue drawing down funds and Himanchi from the support centre was brilliant. She did everything that she was going to do and was proactive and professional.
November 3, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Himanchi provided you with excellent assistance. Her dedication to ensuring our clients’ needs are met exemplifies the high standard we strive for.
Should you have any further questions or require additional assistance, please feel free to reach out.
Kind regards,
Saxo
Saxo is one of the best out there
Saxo is one of the best out there, with amazing product coverage and good technology. Charges are a bit high, but you can expect that from a premium brokerage
October 31, 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
We are thrilled to hear that you appreciate our approach and online platform. Over the past few years, we have dedicated significant time to enhancing our offerings and the platform itself. It’s wonderful to know that you recognize and value these efforts.
Thank you for your trust, support, and positive review!
Sincerely,
Saxo
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