Homebuyer Online 

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See what reviewers are saying

Rated 5 out of 5 stars

Very fast between calling and getting the full report - excellent fast service! and telephone staff was very friendly and a great help.

Rated 5 out of 5 stars

I used Homebuyer Online with slight trepidation, but was reassured by reviews by other users. I can now add my name to the list of these other users who thought it was fantastic. Website really clear... See more

Rated 5 out of 5 stars

Everything about using Homebuyer Online was perfect. I called all around for survey quotes speaking with an arrey of surveyors who were generally expensive and difficult. Homebuyer Online was so effic... See more

Rated 5 out of 5 stars

After making the decision to have a survey done we got various quotes in. Homebuyer online was by far the cheapest so we proceeded with caution. Survey booked on line late on a Tuesday afternoon. E-m... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Homebuyer Online.co.uk are a Nationwide Network of Chartered Surveyors. All members are regulated and have PI insurance to protect you. You can get an instant quote for your Home Survey online and can then order it immediately and securely with a credit or debit card. The survey will then be carried out by one of our experienced local surveyors. Once your report is complete you can download it directly from the website. You can also talk to your surveyor at any point in the process.


Contact info

All reviews

(204)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant, fast & helpful.

Wow, brilliant service. Submitted an online quote, was given a courtsey call. Ordered online one evening, advised the next morning that a surveyor had been assigned and would be visiting the property the next day. Report good standard and delivered online very quickly after the visit. Thoroughly recommended.

October 4, 2012
Unprompted review
Rated 5 out of 5 stars

Very impressed, will definitely use again.

Homebuyer online was great. I was sceptical at first as its an online service but I spoke to someone in the company and was happy with the response. And the assigned surveyor was brilliant. Was able to him about my needs beforehand and he provided assurance. His report was unbelievably thorough and well written. I have no hesitation in recommending them.

October 1, 2012
Unprompted review
Rated 5 out of 5 stars

surveys made easy

Read some reviews on Homebuyer and decided to give them a go. I employed them on a Monday the survey was done on the Friday & the report was delivered the following Monday. First class service, first class report, highly recommended.

October 1, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Brilliant service. I requested the survey 12/9,survey done 18/9 report available 19/9 what more can you ask for!
Report easy to read and helpful for identifying future work on the property.

September 22, 2012
Unprompted review
Rated 5 out of 5 stars

100% Fantastic!

Everything about using Homebuyer Online was perfect. I called all around for survey quotes speaking with an arrey of surveyors who were generally expensive and difficult. Homebuyer Online was so efficient and helpful. And not to mention a lot cheaper than everywhere else. We needed our survay done in a hurry and they made it all happen. We've already recommended them to our friends who are also buying a house right now.

September 6, 2012
Unprompted review
Rated 5 out of 5 stars

Quick and easy without stress coupled with outstanding value

This is an extraordinarily simple process conducted promptly and efficiently. The report I commissioned (Homebuyers) seems to cover all of the most important points and, helpfully, summarises the issues that should be raised with your solicitor without need to analyse every single comment. The survey was carried out most expeditiously. Totally stress free operation at the time you need it!
Add to the fact that it is so reasonably priced as well. Recommended.

September 1, 2012
Unprompted review
Rated 5 out of 5 stars

Great value, great service and quick

We chose Homebuyer Online as their service seemed extremely good value. They were very easy to contact and deal with, they set up the survey in a matter of days. The report was ready within two days of the survey and was very comprehensive. We would recommend them to anybody.

August 19, 2012
Unprompted review
Rated 5 out of 5 stars

A fantastic service.

I saw this website and read the reviews. The quote was very reasonable. Spoke to Hugh Greenhouse and decided to go ahead.Surveyor contacted me and produced an easy to understand report. I was able to contact surveyor or Hugh at any time. Would recommend this service to anyone.

August 1, 2012
Unprompted review
Rated 5 out of 5 stars

Well worth it.

The bungalow I was buying looked immaculate. However the survey arranged by the buyer of my house revealed all sorts of horrors unknown to me. So I thought it would make a lot of sense to get the bungalow surveyed. I'm very pleased that I did as horrors were revealed on the bungalow too. This resulted in a substantial reduction in price.

The whole process was very easy to set up and the report was comprehensive.

July 30, 2012
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with: efficient, clear and helpful.

I have hitherto found the service to be most useful, and may well be using them again. The initial contact by phone was very good, the survey was soon carried out and the full report which followed not long after the survey was extremely thorough and helpful. I would certainly recommend them.

July 21, 2012
Unprompted review
Rated 5 out of 5 stars

quick and good service

We needed and affordable survey. Having got a couple of quotes and being durprised at the cost I came across homebuyers online when I did a search. Though that the cost was too good to be true when I got the quote but it was the real cost.
The surveyor was assigned quickly and they got on contact straight away.
The first date they suggested was too far away but they said they would see what they could do. The survey was completed and online 6 days after the first call and that is what I call great service.
The report was of a good standard and was available very quickly and my experience of the service was really good.

July 20, 2012
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

I was so impressed with the way in which all my questions were answered. The survey was undertaken promptly and the report was available within a couple of days. My designated surveyor was approachable and most helpful when I wanted to discuss various points arising from the survey. I have not had to arrange a survey for many years but my experience with Homebuyer Online was very positive from my first approach to the completed survey. Their customer service is superb and I recommend them highly.

July 9, 2012
Unprompted review
Rated 5 out of 5 stars

A fast, efficient and professional service.

Placing the order on the website was easy and the inspection and report were carried out within a matter of a few days. The quality of the report was good and covered all the areas of the property we were concerned about.

We are pleased we chose to carry out the homebuyers survey because it highlighted urgent repairs we were not previously aware of. I would recommend Homebuyer online to anyone purchasing a property.

July 6, 2012
Unprompted review
Rated 3 out of 5 stars

Could be better communication.

Pleased with the detailed report but not with the lack of phone response.Received one call but left a message again to be called back but I am still waiting.I will not use online service again not enough communication.The office should ring the client to make sure they understand any problems with the property that have been highlighted.

July 5, 2012
Unprompted review
Homebuyer Online logo

Reply from Homebuyer Online

Dear Richard, I am glad that you were pleased with the detailed report that you received on the 3rd July and I understand that the surveyor has now been able to get in touch. The surveyors contact details are provided to customers so that they can discuss any issues before and after the inspection is carried out. A qualified surveyor is also just a phone call away at our head office for general advice and help at any time. I am sorry that it was a few days before the surveyor was able to make contact on this occasion. Hugh Greenhouse FRICS. MD Homebuyer Online Ltd

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