Homecctv Reviews 

192
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had our CCTV fitted around 8-10 years ago and at the time the team were great. Today I’ve had a new internet fitted and my cameras needed to be connected. I dropped Rob a message on WhatsApp to se... See more

Company replied

Rated 5 out of 5 stars

We have been with this company for approx 7 years now, we have recently updated to a 4 camera system with them. Really good system and phone app. Records and notifies you of anyone present, built in... See more

Company replied

Rated 5 out of 5 stars

Extremely impressed with Home CCTV & Alarms. We have had 3 cameras installed by their engineer, James. He was knowledgeable, efficient and very helpful and has done an excellent installation. He had... See more

Company replied

Rated 5 out of 5 stars

Had our cameras upgraded today by Homecctv. There engineer james was amazing from start to finish. He was respectful of our property, very friendly & very knowledgeable. He explained everything to u... See more

Company replied

Company details

  1. Security Equipment Store
  2. also in
  3. Burglar Alarm Store

Written by the company

Home CCTV Ltd is a family run business providing CCTV & Smart Alarm installations covering most of the North of England. Established in 2016 to provide first class systems for homeowners, initially choosing to focus solely on CCTV, but have now extended our experience and service to Smart Alarms and also for commercial premises. Our systems are designed to be easy to use, regardless of your level of technical ability. We pride ourselves on providing great customer service, with an ever-growing customer base which now exceeds 8000 satisfied customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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4.8

All reviews

(192)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

jack and his team have always given me…

jack and his team have always given me the best professional help .I had a new mobile and i had also unplugged something ! ( i am not the best tech person ! )I got in touch with Jack and the next day a lovely guy called Trev turned up sorted mobile and wires and he helped me find footage of a thief stealing a plant pot from my garden !!! Well done guys i highly recommend this company

September 5, 2024
Unprompted review
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Reply from Homecctv

Thank you Gill for your lovely comments and glad you found the plant pot thief! I will pass on your lovely message to the team :)

Rated 5 out of 5 stars

Used this company twice now and both…

Used this company twice now and both times a fantastic service. Joel who fitted my cameras today was brilliant and a credit to the company. Recommend these guys 100% thanks again for a top quality job 👍👍

November 16, 2024
Unprompted review
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Reply from Homecctv

Thanks Lee for taking the time to leave us this 5-Star review.
We are delighted that you have used us on two properties now and been happy both times.
I will pass on your comments to Joel too.

Rated 4 out of 5 stars

Not too shabby

Had some cameras and alarms installed back in June. Did have a problem with 1 of the cameras not working. Although getting them out to come look at it and fix it wasn't the greatest. They have been out and found it to be a faulty connector and fixed it within 10 mins of turning up.

November 13, 2024
Unprompted review
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Reply from Homecctv

Hi Alan,
Many thanks for editing your review since our recent visit. As you know, we've suffered some staffing issues recently which has led to a longer than normal wait time for service calls. Hopefully next time you need our help we will be back up to full strength and won't miss out on that 5th star next time. Thanks again.

Rated 5 out of 5 stars

Excellent Sales, Installation and Amazing Support

I just wanted to say that I had an installation a couple of years ago now. Whenever I have needed anything at all, ie help with videos etc Jack in Support has been there to help me. He is a real asset to the Company. The After Service is so important. I would fully recommend the company based on Jack’s knowledge and support alone.

December 8, 2023
Unprompted review
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Reply from Homecctv

Hi Natalie,
Thank you so much for taking the time to leave this 5-Star review. Jack is indeed an asset to the company and an integral part of the effort we put into aftercare so I will pass on your nice comments.

Rated 5 out of 5 stars

What can I say very professional…

What can I say very professional service and installation of 3 CCTV cameras. Was shown how the recording device works well recommend.

November 7, 2024
Unprompted review
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Reply from Homecctv

Thank you for your kind words Michael, really pleased you are happy with everything :)

Rated 5 out of 5 stars

5 star all the way . Highly recommended .

I decided to have CCTV fitted after my neighbours kids damaged my car on numerous occasions with a basketball, also due to the growing number of car thefts and burglaries in the area.
I had the camera’s fitted in around June 2022 I had seen home CCTV reviews and adverts on Facebook and they did not have one bad review .
As a single woman I was nervous asking them round for a visit as I didn’t want to feel under any pressure and just wanted a quote . They were amazing . No hard sale and I was given a really good quote .
I decided to have cameras fitted front and back and the installation was quick and efficient . I am not good with tech and the technician took time to sit and show me how to work it and also set up my mobile phone .
Approx a year ago I decided to upgrade to better night camera’s and again they were great .
What I do like is that I have had a few issues with my mobile and within 10 minutes of messaging them they have sorted it out for me remotely so the aftercare is top quality .
I would highly recommend to anyone wanting CCTv fitted or even just for a quote to see how much it would cost . I definitely feel safer in my own home .
It’s also nice to support local businesses especially when they are out pricing the bigger companies .

January 5, 2024
Unprompted review
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Reply from Homecctv

Hi Shona,
Thank you so much for taking the time to leave such a detailed and in-depth 5-Star review. We really appreciate it.....

Rated 5 out of 5 stars

Reliable UK Based Company

Had my install more than 12 months ago and I have to say the support has been outstanding they are moments away from replying to your questions with their (UK Based) support. No automated queuing systems, proper down to earth reliable UK support and quickly sorted. They didn’t quibble when something needed replacing either, they even did it when I was on holiday! Throughly Trustworthy

November 1, 2024
Unprompted review
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Reply from Homecctv

We really appreciate this feedback.
In the days of frustrating foreign call centres and automated queueing systems we are proud that with us...... you just ring a normal phone line to a helpful member of our team who isn't reading back to you from a script! Glad it's appreciated, Thanks again...

Rated 5 out of 5 stars

We called Homecctv regarding an extra camera

We called Homecctv regarding an extra camera, when Trevor arrived he checked our other two cameras prior to fitting our third, which he mentioned the upgrade cameras. After viewing one of the colour and audio cameras I chose to upgrade. I must say Trevor was helpful informing and professional in all his duties. Really pleased with the professional advice and workmanship. Happy customer.

October 30, 2024
Unprompted review
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Reply from Homecctv

Thanks John, for taking the time to leave this 5-Star review.
We will be sure to pass your high praise on to Trev too.

Rated 5 out of 5 stars

Had trouble trying to get my cameras…

Had trouble trying to get my cameras back online and to my new device messages home cctv and they sorted it for me would highly recommend recommend

October 20, 2024
Unprompted review
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Reply from Homecctv

Thanks Sarah for taking the time to leave this 5-Star review. Our free lifetime tech support proves useful again! Contact us anytime....

Rated 5 out of 5 stars

Wouldn't use any other company

Just had an additional camera fitted, and upgraded two existing camera's, Kevin who came to install these additions is very good at what he does, lovely guy an very tidy, you wouldn't know he'd been. I would recommend Home CCTV every time.
Picture quality is second to none too.

October 17, 2024
Unprompted review
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Reply from Homecctv

Hi Kathryn,
Many thanks for taking the time to leave this 5-Star review and we're delighted to hear you continue to be delighted with our system and service.

Rated 5 out of 5 stars

Happy with Home CCTV

We've been a client for several years it's a first class company providing first class service throughout.
Provides excellent systems with a personal service and no sales pressure, nothing is too much trouble.
Highly recommend.

October 9, 2024
Unprompted review
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Reply from Homecctv

Hi Diane,
Thank you so much for taking the time to leave us this 5-Star review. The company you describe is exactly the company we strive to be, so it's lovely to know our dedication is appreciated.

Rated 5 out of 5 stars

Great service and after sales support

Great service and after sales support. Friendly, easy to talk to knowledgeable and very helpful

October 3, 2024
Unprompted review
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Reply from Homecctv

Hi Jay, Thank you for taking the time to leave us this 5-Star review, we really appreciate it.

Rated 5 out of 5 stars

Excellent service again

Excellent service again. We can highly recommend for all your security needs.

October 3, 2024
Unprompted review
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Reply from Homecctv

Thank you Graham for your kind words and we are really pleased your happy with the system and service :)

Rated 5 out of 5 stars

This company is by far head and…

This company is by far head and shoulders above the competition from start to finish they keep you informed there's no hard selling no pushy salesmen just good old fashioned customer care and the aftersales is second to none,even 3years after having our cameras fitted i can still phone them up for help and advice I definitely highly recommend this company

September 27, 2024
Unprompted review
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Reply from Homecctv

Thank you so much Ian for this 5-star review, we are a family business that has grown so providing good aftercare and maintaining those old school values is very important to us. Thanks again

Rated 5 out of 5 stars

I have been using this company for some…

I have been using this company for some years now. The after service is great. They always go above & beyond to help. Such a friendly team. I had my alarm system fitted yesterday which I highly recommend fitted by the lovely Simon. He was so helpful, friendly & explained everything in detail until I understood it all. This is a company you can trust to do a great job & look after you once the works been done. Highly recommend 10/10

September 24, 2024
Unprompted review
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Reply from Homecctv

Thank you so much Maria for this 5 star review. We really enjoyed reading this as we do try so hard to look after all of our customers, old & new! We will of course also pass on your praise to Simon. Thanks again....

Rated 5 out of 5 stars

Kevin & Simon - Impressive

My wife and I were extremely impressed by the installation provided by Simon today.
He arrived on time and discussed and confirmed what had been agreed with Kevin.
Every step of the way Simon kept us informed, explaining things in easy to understand language. Nothing was too much trouble, and he was very patient with us both.
He was professional, tidy, friendly and knowledgeable.
The quality of his workmanship was first class and the end product is impressive.
He is a credit to Home CCTV Ltd.

Kevin carried out the site visit 3 weeks ago. He is larger than life with a friendly personality.
At no time did we feel under pressure to buy, and we knew from the outset what the costs would be.
We decided at that first visit to place our order.

September 25, 2024
Unprompted review
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Reply from Homecctv

Hi Steven,
Thank you so much for taking the time to leave us this thorough 5 star review. It is really appreciated and I will pass on your praise to the team.

Rated 5 out of 5 stars

Just had 3 cameras alarm motion sensors…

Just had 3 cameras alarm motion sensors and a surprise motion sensor fitted the gadgets are amazing the quality is A1 and the fitter Simon was absolutely fantastic at his job very well mannered respectful and just a great guy a credit to your company.

September 19, 2024
Unprompted review
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Reply from Homecctv

Thank you so much Andrea for taking the time to leave this 5-star review. We too love all the gadgets on our new Smart Alarms, we can’t wait to see what new innovations they release next! I will of course give Simon a pat on the back too, nice of you to mention him.

Rated 5 out of 5 stars

Excellent Product, Outstanding Service

I am a long time and highly satisfied customer of HomeCCTV. From the initial point of sale many years ago, to the current day the products and after care and service has been second to none. The cameras are a fabulous piece of kit, but selling products is often the easy part, the aftercare and service if something requires attention in later years, extended warranties etc that do what they say on the tin is the really important part and this is really where HomeCCTV excel. Customer service and aftercare is amazing, responsive, efficient and super friendly. All round incredibly professional business who I would and do highly recommend to friends and family as well as anyone looking for great home CCTV installation but also superior aftercare. (Special call out to Trev as well for the specific assistance given today with a minor issue with one of our cameras, the whole team is great but Trev is a super guy & deserves a special mention.!! Appreciate your help)

September 17, 2024
Unprompted review
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Reply from Homecctv

Hi Clare,
Thank you so much for this review, not just the 5 stars, but for bringing to the attention of potential future customers how important great aftercare is.
Most people buying CCTV think of it as a one time thing and most companies taking their money think the same!
We have learnt over the last decade that our customers need us....... regularly!... and we are (as you said) always happy to help.
Every time our customers change their router or get a new mobile phone we are only a phone call away to help get the CCTV working again straight away.
A decent system should last over a decade but each member of your household will change their phone every two years and without aftercare, the cameras will never work on the new phone.
It's the biggest reason in the industry that most people become disillusioned with their CCTV and that's why we are so proud to be the ONLY company to offer FREE LIFETIME TECH SUPPORT and also extended warranty options, to all of our 9000+ customers.
If you are considering who to buy CCTV from and you happen to read this review, thank Clare for pointing this out, its not spoken about enough and it is hugely important for the longevity of your system.....which in turn increases your value for money.
Big shout out to Trev too for some more great work today, as usual.
Thanks again Clare,
Rob

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