Homecctv Reviews 

192
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had our CCTV fitted around 8-10 years ago and at the time the team were great. Today I’ve had a new internet fitted and my cameras needed to be connected. I dropped Rob a message on WhatsApp to se... See more

Company replied

Rated 5 out of 5 stars

We have been with this company for approx 7 years now, we have recently updated to a 4 camera system with them. Really good system and phone app. Records and notifies you of anyone present, built in... See more

Company replied

Rated 5 out of 5 stars

Extremely impressed with Home CCTV & Alarms. We have had 3 cameras installed by their engineer, James. He was knowledgeable, efficient and very helpful and has done an excellent installation. He had... See more

Company replied

Rated 5 out of 5 stars

Had our cameras upgraded today by Homecctv. There engineer james was amazing from start to finish. He was respectful of our property, very friendly & very knowledgeable. He explained everything to u... See more

Company replied

Company details

  1. Security Equipment Store
  2. also in
  3. Burglar Alarm Store

Written by the company

Home CCTV Ltd is a family run business providing CCTV & Smart Alarm installations covering most of the North of England. Established in 2016 to provide first class systems for homeowners, initially choosing to focus solely on CCTV, but have now extended our experience and service to Smart Alarms and also for commercial premises. Our systems are designed to be easy to use, regardless of your level of technical ability. We pride ourselves on providing great customer service, with an ever-growing customer base which now exceeds 8000 satisfied customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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4.8

All reviews

(192)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant company and their after sales…

Brilliant company and their after sales service is second to none. Any queries I have are acknowledged within minutes and sorted soon after. I cannot recommend this company HIGHLY enough.

September 9, 2024
Unprompted review
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Reply from Homecctv

Many thanks Margaret, for your 5-Star review.
No other security company offers their customers FREE LIFETIME TECH SUPPORT.
We know how much assistance our customers need over the years and we feel it's the main reason we are the only choice for a system that lasts and also it's why we have won the award for Best CCTV installation company 5 years in a row now.
Thanks again for the great review.

Rated 5 out of 5 stars

Brilliant company

Brilliant company , fantastic service , good tech., really helpful , highly recommend . Trev, James and Jack are particularly helpful .

September 5, 2024
Unprompted review
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Reply from Homecctv

Thank you for our 5-Star review Daniel. Very kind of you and I will, of course, pass on your praise to Trev, Jack, and James.

Rated 5 out of 5 stars

A very professional company that have…

A very professional company that have supplied us with a very high end product. Both Kevin the sales person and Simon the installation engineer were both very pleasant and helpful and continued to provide us with the confidence that we had made the correct decision in choosing Home CCTV as our home security provider.

September 3, 2024
Unprompted review
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Reply from Homecctv

Thanks for taking the time to leave this 5-Star review Martyn. We try to be as professional as possible whilst retaining our "family business" values....

Rated 5 out of 5 stars

Excellent service from survey to…

Excellent service from survey to installation of cameras. Very professional and polite experience from all engineer and installation technician. Highly recommended this company

September 2, 2024
Unprompted review
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Reply from Homecctv

Thank you for your kind words and 5 Star review, we a really pleased your happy with the process and the end result!

Rated 5 out of 5 stars

Just had 4x CCTV cameras fitted by Home…

Just had 4x CCTV cameras fitted by Home CCTV Ltd. The whole process was easy and the quality of the work was second to none.
Arrived on site on the day and time agreed, and carried out a clean and tidy job.
Full instructions on how to operate the system was provided after the installation. Highly recommended

September 2, 2024
Unprompted review
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Reply from Homecctv

Hi Nick, Many thanks for making the time to leave this 5-Star review. Customer satisfaction is always at the forefront of our minds. Glad you're pleased with everything.

Rated 5 out of 5 stars

Had 2 cameras fitted on the 24th…

Had 2 cameras fitted on the 24th August. Simon who installed the cameras was brilliant, he explained everything, set up the sensors & did a very good job. Very friendly & hard working. Would highly recommend

August 24, 2024
Unprompted review
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Reply from Homecctv

Morning Peter/Kim,
Thank you very much for taking the time to leave this 5-star review. I will pass on your praise to Simon.

Rated 5 out of 5 stars

We had our cameras installed today that…

We had our cameras installed today that was great. It was very very professional and Joel was a very nice man. Highly recommend. A very tidy job. Well done.

August 28, 2024
Unprompted review
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Reply from Homecctv

Hi Sue, thank you for your lovely feedback and 5 Star review, glad to see the Joel did us proud and your happy with everything!

Rated 5 out of 5 stars

WOW WOW WOW

Absolutely brilliant from start to finish. I got a very quick response to my initial enquiry, i got a date for the sales rep to visit soon after, Everything is explained up front, costs, installation, type of camera's etc. (I'm not techy, but they make it so simple to understand). I liked that they do not give you a price until they have assessed your property and needs. (So there is NO hidden costs). Communication is amazing. The installation was done by Simon and Charles. They turned up when they said they would, cracked on with the job, lots of Communication whilst the installation was ongoing. And finished well before the scheduled time frame I'd initially been given. They cleaned up afterwards too. (Always a bonus star for this part). The cost is not the cheapest on the market, but as I learnt from my last cheap CCTV system I had, YOU GET WHAT YOU PAY FOR. Spend the extra now and you won't regret it. It's an amazing, easy to use system and I cannot recommend this company enough. Very happy with every aspect of my camera installation with these guys.

August 28, 2024
Unprompted review
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Reply from Homecctv

Hi Mandi,

Thank you for your 5 Star review, we are so pleased your happy with the process and the end result! Great feedback thank you.

Rated 5 out of 5 stars

HOME CCTV accept no substitute!

The whole process from initial home visit to installation and after care is superb. No hidden fees, 24 hour tech support, mobile phone access to your system! These guys have the lot. When the salesman first visited and completed the survey he was extremely knowledgeable and absolutely up front with fees, installation process and no high pressure sales. He simply explained what was available and the price. The lads that installed it…. turned up exactly when they said they would, fitted it, showed us how to operate and navigate the system, cleaned up and only left when we fully understood everything. We’ve had it running now a little under 4 years and the only issue was when we changed internet supplier and a quick chat with tech support had us back up within about 20 minutes. Full peace of mind using this. I can sit at work and watch on my phone and the alerts identify everything. Superb

August 27, 2024
Unprompted review
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Reply from Homecctv

Thank you Stuart for your 5 Star review, we are really pleased your happy with everything!

Rated 5 out of 5 stars

HomeCCTV.co.uk

Great team from start to finish
Friendly helpfull considerate and informative
No mess no fuss installation
Good products good prices good payment options
Great after sales care and technical support
10/10 Highly recommended

August 22, 2024
Unprompted review
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Reply from Homecctv

Many thanks for taking the time to leave this thoughtful 5-Star review Chris. We really appreciate it. It makes a difference.

Rated 5 out of 5 stars

Amazing! Get your cameras now!

The communication was great with this company and they were very friendly/professional.
The picture is brilliant and it has made me feel so much safer in our new home, accessing it on my phone is so handy. We initial had to get a camera moved and they did it really swiftly, even calling me to view to the new position to make sure I was happy.
The support team are also great, special mention to James.

February 14, 2024
Unprompted review
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Reply from Homecctv

Hi Sarah, many thanks for this 5-star review and I’ll pass your comments onto James too!

Rated 5 out of 5 stars

Recommend HomeCCTV

Polite, friendly and courteous. Attended appointment on time and communicated well. Explained the process and how everything worked well. Fitting was carried out quickly and efficiently and was clean and tidy and courteous. Job well done and happy with cameras. I would not hesitate to recommend HomeCCTV to anyone thinking of installing cameras. Thank you again.

July 24, 2024
Unprompted review
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Reply from Homecctv

Thank you Maxine for taking the time to leave such a lovely 5-Star review.
We are delighted that you are happy with everything 😊

Rated 5 out of 5 stars

Superb service from initial enquiry to…

Superb service from initial enquiry to installation. Extremely professional and knowledgeable about what system would work best for me. Fantastic value for money and customer service one of the best companies ever dealt with. Can contact anytime and always friendly, helpful and able to help with any enquiry and sort it out. Highly recommend.

August 14, 2024
Unprompted review
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Reply from Homecctv

What a lovely review, thank you very much.
The company you describe is everything we ever hoped to be so I'm delighted to read this feedback. Many thanks

Rated 5 out of 5 stars

We purchased CCTV in our previous…

We purchased CCTV in our previous property. Was very impressed with the quality of cameras. We relocated and took our CCTV system with us . Joel was amazing. Very friendly. And had our new system up and running very quickly. Highly recommended. Excellent value for money and excellent customer service. There just a phone call away with any issues

August 13, 2024
Unprompted review
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Reply from Homecctv

Thanks for the 5-Star review Ivan and good luck in the new home!

Rated 5 out of 5 stars

Saw advert on Fb contacted them and…

Saw advert on Fb contacted them and they were brilliant getting straight back to me Kevin came and gave me a quote very polite friendly offered to take his shoes off coming into house within 2 weeks as they are busy got two cameras installed by think it was Scott fantastic lad exactly the same removed his shoes entering the house answered all my questions couldn’t be happier yes the prices are steep but you get what you pay for and peace of mind one happy customer

August 13, 2024
Unprompted review
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Reply from Homecctv

Thank you so much Carol, for taking the time to leave this 5 Star review, I’ll pass your feedback on to the team.

Rated 5 out of 5 stars

CCTV pictures not showing on mobile

Phoned this morning. Got very quick response via WhatsApp, Jack was brilliant in talking me through what to do in language which was clear and easy to understand how to get the CCTV feed back onto my mobile phone

August 8, 2024
Unprompted review
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Reply from Homecctv

Hi Adrian, thanks for your 5-Star review, this is why we win best CCTV installation company every year at the industry awards. No other company offers free lifetime tech support. Glad we could help.

Rated 5 out of 5 stars

Professional and consice

Jack is always quick to reply, his videos and instructions are concise easy to understand.
Nothing seems too much. Which really helps when you’re not so tech savvy. It was a pleasure.

August 7, 2024
Unprompted review
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Reply from Homecctv

Always a pleasure Lee, thanks for taking the time to leave us this 5-Star review. I've passed your praise onto Jack too.

Rated 5 out of 5 stars

Brilliant Service.

Brilliant alarm system in less than 7 days to fitting. Super easy to use. All at a great price. Joel who fitted the alarm was great, answered all our questions & was very efficient. Can’t recommend these guys enough.

July 29, 2024
Unprompted review
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Reply from Homecctv

Very kind words Michael, we appreciate you taking the time trop leave us this 5-Star review.

Rated 5 out of 5 stars

After unplugging cables to decorate I…

After unplugging cables to decorate I realised I didn’t have a clue how to put them back.
Fortunately for Me James the great came to my rescue and very patiently went through it step by step with pics and drawings. Thanks a million for sharing your evening with me James.
Would highly recommend this company x

July 31, 2024
Unprompted review
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Reply from Homecctv

Very kind of you to take the time to leave this 5-star review. I'll be sure to pass on your comments to James. This is why we offer free lifetime tech support with all our systems and why our customer service wins the award every year for the best in the industry. Thanks again.

Rated 4 out of 5 stars

Excellent service from a recent visit…

Excellent service from a recent visit due to some cables requiring replacement.

On time, neat work and all issues resolved.

June 20, 2024
Unprompted review
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Reply from Homecctv

Hi Steff,
Thanks for making the time to leave this positive feedback. We are disappointed to have missed the 5th star on this occasion but will look into the reason why and try to achieve all 5 stars next time!

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