Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
Company replied
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpful qnd friendly
Ashanti reid was very friendly and helpful an explained things perfectly to help me find my right insurnace plan. It was quick an easy. Thanks so much
March 23, 2026
Unprompted review
Reply from HomeLet
Thank you so much for your lovely review. We’re delighted to hear that Ashanti was so friendly, helpful, and able to explain everything clearly to help you find the right insurance plan. It’s great to know the process felt quick and easy for you.
We’ll be sure to pass your kind words on to Ashanti — they’ll really appreciate it.
Thanks again for taking the time to share your experience.
Victoria was excellent at her job so…
Victoria was excellent at her job so professional and very nice 👍
March 23, 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Victoria provided such an excellent, professional, and friendly service. It’s wonderful to know she made such a positive impression.
We’ll be sure to pass your kind words on to her — they’ll mean a lot.
Thank you again for taking the time to share your experience
Connor Lindsay delivered top-quality…
Connor Lindsay delivered top-quality support. He was polite, professional, and very easy to talk to. He guided me through everything step by step and made the whole process simple and stress-free. Highly appreciated!
March 23, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your feedback. We’re delighted to hear that Connor provided top‑quality support and made the process so simple and stress‑free for you. His polite, professional, and easy‑to‑talk‑to approach is exactly the standard we aim for.
We’ll make sure your kind words are passed on to Connor — they’ll mean a great deal to him.
Thank you again for your wonderful review.
Valentin Valeanu was very helpful
Valentin Valeanu was very helpful, explained things clearly and easy to talk to. The insurance appears good value compared to competitors and has been very easy to set up.
March 20, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that Valentin was able to explain everything clearly and make the process easy to navigate. It’s great to know you found the insurance good value and simple to set up. We’ll make sure your kind comments are passed on to him.
Great experience
Great experience with clear explanation. Ashanti Reid was really patient and helpful with all my questions.
March 20, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Ashanti was patient, helpful, and able to explain everything clearly for you. We’ll make sure your kind feedback reaches her. It’s great to know the process felt clear and positive for you.
ADAM KEY
I spoke with Adam Key today that called in regards to home contents insurance, he was so friendly and made everything so simple and easy, explained everything in detail and just overall a pleasant experience thanks Adam!
March 20, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Adam was friendly, clear, and made everything simple for you. It’s great to know the process felt easy and positive. We’ll be sure to pass your kind words on to him.
Good customer service
Scott Owen was the colleague I spoke to and he was very quick and efficient to get the help I needed, a real asset to your team!
March 20, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that Scott was quick, efficient, and able to get you the help you needed. He’ll be delighted to hear your kind words. We agree — he’s a real asset to the team.
Ashanti was really nice
Ashanti was just a really nice, cheerful person to talk about a bit of a boring thing like home insurance with.
March 19, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing this lovely feedback. We’re really glad to hear that Ashanti’s cheerful approach made the conversation feel so much more enjoyable. We’ll be sure to pass your kind words on to her.
Amazing service
spoke with both connor smith and katie bullard. Both very helpful and informative. Would definitely recommend
March 19, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that both Connor and Katie were helpful and informative during your experience. We’ll make sure your kind comments are passed on to them. We truly appreciate the recommendation.
Great service from Valentin Valeanu
Great service from Valentin Valeanu! Thank you
March 18, 2026
Unprompted review
Reply from HomeLet
Thank you so much for your kind words! We’re delighted to hear you had a great experience with Valentin — he’ll be thrilled to know his service made such a positive impression. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Adam Key was fantastic gave us a great…
Adam Key was fantastic gave us a great service & great price
March 17, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re delighted to hear that Adam provided fantastic service and a great price. We truly appreciate your kind words and are glad he made your experience a positive one.
Ridiculous and invasive referencing
Invasive and disproportionate referencing. They require a manager's personal mobile number rather than a company switchboard, and rejected a bank statement redacted to show only employment income — meaning they specifically demand visibility of personal expenditure despite already pulling a full credit report. Open banking exists precisely to verify affordability without exposing full transaction history — yet they insist on unredacted statements.
No explanation was given for why the redacted statement was insufficient. I had no choice of referencing provider and no ability to decline without losing the tenancy.
Multiple reviewers on this platform report being bombarded with insurance sales calls and texts after referencing, which raises serious questions about how data collected under a referencing basis is being repurposed. I'd encourage anyone going through this process to make a subject access request and check what marketing permissions have been set on their account.
The rent was comfortably within my means, and that was apparent from the information I'd already provided. The level of intrusion required here is disproportionate to any legitimate risk assessment, and the process is entirely opaque. This is an industry that needs regulatory attention.
March 17, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re sorry to hear that you are finding the referencing process frustrating and invasive. Your concerns have been escalated to our Customer Experience Team so that we can investigate further.
Ashanti Reid offered us a friendly and…
Ashanti Reid offered us a friendly and thorough service, finding us a great price. Would recommend.
March 17, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Ashanti provided a friendly, thorough service and was able to secure a great price for you. We truly appreciate your recommendation.
Great service from Valentin Valeanu
Great service from Valentin Valeanu, was very very helpful and Informed me with everything I needed to know with great detail! Would definitely recommend this service!
March 16, 2026
Unprompted review
Reply from HomeLet
Thank you so much for taking the time to share your experience. We’re delighted to hear that Valentin provided such helpful, detailed support and made everything clear for you. Your recommendation means a lot to us, and we’re thrilled we could deliver the level of service you deserve. We look forward to assisting you again in the future.
Fast renewal, friendly staff
Discussed the best fit for my needs. Friendly staff and fast resolution. Recommend!
March 16, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really glad to hear that our team was able to help you find the best fit for your needs. It’s great to know you found the staff friendly and the resolution quick. We truly appreciate your recommendation and look forward to assisting you again.
Very helpful
Ashanti Reid was patient, explained all my options clearly, and made what usually can be a tedious process amazing!
March 16, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Ashanti made the process clear, patient, and genuinely enjoyable for you. What is often a tedious task should feel effortless, and it’s great to know she delivered exactly that. We truly appreciate your feedback and look forward to helping you again.
Brilliant customer service
Adam Key explained everything clearly and welcomed any questions and queries. He went through all the options available and was very professional
Due to this call, I agreed to taking on the right policy for our home and families requirements and would highly recommend this company
March 13, 2026
Unprompted review
Reply from HomeLet
Thank you so much for taking the time to share your experience. We’re delighted to hear that Adam provided such clear guidance and made you feel comfortable asking questions throughout the process. Making sure our customers fully understand their options is incredibly important to us, and it’s great to know you felt supported every step of the way.
We’re pleased that you found the right policy for your home and family’s needs, and we truly appreciate your recommendation. If you ever need anything in the future, our team is always here to help.
Rachel Harvey was very helpful and…
Rachel Harvey was very helpful and helped me renew my landlords insurance easily.
March 13, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re delighted to hear that Rachel was able to make your landlord insurance renewal quick and straightforward. Providing helpful, stress‑free support is exactly what we aim for, and it’s great to know she delivered that for you.
Reply from HomeLet
Thank you for your kind feedback. We’re really pleased to hear you found the service helpful and informative. Your appreciation means a lot to our team, and we’re always here if you need any further support.
Adam Key was knowledgable and straight…
Adam Key was knowledgable and straight forward with a very good manner.
March 12, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing this lovely feedback about Adam. We’re delighted to hear that you found him knowledgeable, straightforward, and great to deal with. Providing clear and confident support is exactly what we aim for, and it’s fantastic to know Adam delivered that for you. We’ll make sure your comments are passed on to him — they’ll mean a lot.
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