Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
Company replied
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ashanti was a legend and made the…
Ashanti was a legend and made the process of paying for insurance not painful, thank you mate
March 12, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to leave such brilliant feedback. We’re really pleased to hear that Ashanti made the process smooth and stress‑free for you. Being described as a “legend” will absolutely make their day. We’ll be sure to pass your comments on — they’ll really appreciate it.
Great customer service and value for money. Recommended for Landlords
Rachel was very professional and answered all my queries clearly. She was helpful throughout the process and made everything easy to understand. Great customer service.
March 12, 2026
Unprompted review
Reply from HomeLet
Thank you so much for your kind review. We’re delighted to hear that you found our service great value for money and that you would recommend us to other landlords. It’s wonderful to know that Rachel provided such professional, clear, and helpful support throughout your journey.
We’ll make sure your feedback is passed on to her — she’ll be really pleased to hear it. Thank you again for taking the time to share your experience and for choosing us.
New Policy
First time organising my own tenancy policy but I spoke with Valentin Valeanu, who explained my policy options very clearly and was incredibly friendly. Left with a clear understanding of what my policy covered and the entire process was quick and easy. Many thanks!!
March 11, 2026
Unprompted review
Reply from HomeLet
Thank you so much for taking the time to leave this lovely review. We’re really pleased to hear that Valentin was able to make your first time arranging a tenancy policy so clear and straightforward. His friendly approach and ability to explain options simply are exactly what we aim for, and it’s great to know you left feeling confident about your cover.
We’ll make sure your kind feedback is passed on to him. Many thanks again for your review and for choosing us.
Great Customer Service
Connor Smith was excellent. Great deal and good customer service. Thank you
March 11, 2026
Unprompted review
Reply from HomeLet
Thank you for your kind review. We’re really pleased to hear that Connor provided such excellent service and helped you secure a great deal. It’s wonderful to know you had a positive experience. We’ll make sure your feedback is passed on to him — he’ll really appreciate it.
Thank you again for choosing us.
Very Helpful Agent
Very Helpful Agent, I would love to give my applause to Vrishin who talk me through everything patiently and give me a peace of mind.
Thank you.
March 11, 2026
Unprompted review
Reply from HomeLet
Thank you so much for your lovely feedback. We’re really pleased to hear that Vrishin was so patient, helpful, and able to give you peace of mind throughout the process. That level of care is exactly what we aim for, and it’s great to know it made such a positive difference for you.
We’ll make sure your kind words are passed on — they’ll really appreciate it. Thank you again for taking the time to share your experience.
Clear and concise explanation by Rachel…
Clear and concise explanation by Rachel Harvey
March 11, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel provided such a clear and concise explanation. Delivering straightforward and helpful support is exactly what we aim for, and it’s great to know she made a positive impression. We’ll be sure to pass your comments on to her.
Thank you again for taking the time to share your experience.
Tina for the win
This morning I called in to discuss a pending reference application. I had the absolute luck to be assisted by Tina, who went far beyond my highest expectations: she was kind, prepared and educated me on the process in details and with patience.
Congrats to whomever hired her, you made a great call.
To Tina: simply thank you, you're awesome.
March 11, 2026
Unprompted review
Reply from HomeLet
Thank you so much for taking the time to share this fantastic review. We’re delighted to hear that Tina was able to support you so thoroughly and make the process clear and reassuring. Her kindness, knowledge, and patience really shine through in feedback like this, and it’s wonderful to know she exceeded your expectations.
We’ll make sure your comments are passed on — they’ll mean a great deal to her. Thank you again for your kind words and for recognising her great work.
Clear and helpful experience
Ashanti Reid made the experience very smooth and was very clear and helpful in providing the service today!
March 11, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to leave this lovely review. We’re really pleased to hear that Ashanti made the process smooth and provided such clear and helpful support. Delivering a straightforward and positive experience is exactly what we aim for, and it’s great to know that came across today.
Valentin Valeanu Made getting house…
Valentin Valeanu Made getting house insurance easy and understandable. In good hands with Homelet I’ll come back in a year and give you guys an update but so far 5 stars
March 10, 2026
Unprompted review
Reply from HomeLet
Thank you so much for the fantastic review, Valentin. We’re really pleased to hear that you found the process easy and clear, and that you felt in good hands with HomeLet. We’ll make sure your kind words are passed on to the team.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you back next year with that update. Thanks again for the 5 stars — it means a lot to us.
I spoke to Valentin Valeanu
Had a great call with Valentin. Very friendly and patient, especially with all of my questions! Good service that made me feel comfortable and well informed.
March 9, 2026
Unprompted review
Reply from HomeLet
Thank you so much for sharing your experience. We’re really glad to hear that your call with Valentin was such a positive one. It’s great to know you felt comfortable, well informed, and supported throughout.
We’ll make sure your kind feedback is passed on to Valentin and the team. Thanks again for taking the time to leave a review and for recognising the service you received.
Shirazul was pleasant professional…
Shirazul was pleasant professional knowledgeable and helpful. Been with Homelet for many years and always found them excellent.
March 10, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Shirazul provided a pleasant, professional and knowledgeable service. It’s wonderful to know you’ve been with HomeLet for many years and continue to find us excellent.
We truly appreciate your loyalty and your kind words — they mean a great deal to the whole team.
Landlord insurance renewal
Rachel was helpful and gave clear explanations of the information requested
March 9, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Rachel was helpful and provided clear explanations for the information you needed. It’s great to know she made the process straightforward and easy to understand. We appreciate you taking the time to share your experience.
Homelet landlord insurance policy renewal.
Renewed my landlord insurance policy with Homelet. Spoke with Rachel Harvey who was very helpful and professional.
March 9, 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re delighted to hear that renewing your landlord insurance policy with HomeLet was a smooth experience. It’s great to know that Rachel Harvey provided helpful and professional support throughout the process. We appreciate you taking the time to share your feedback.
Service by Ashanti
I was served by Ashanti and received very professional help and advice! She explained everything in great detail and answered all of my questions with ease. She made me feel very relaxed and comfortable, and had a great sense of humour which is fantastic. I requested her name at the end of the call so if I needed to speak to an advisor again I will be asking for her as she was phenomenal. Thank you Ashanti❤️
March 6, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing such wonderful feedback. We’re delighted to hear that Ashanti provided you with professional, detailed, and friendly support. It’s great to know she explained everything clearly, answered all your questions with ease, and made you feel relaxed throughout the call — a sense of humour truly does make a difference.
Your kind words about her phenomenal service mean a lot, and we’ll be sure to pass them on. We’re thrilled to hear you’d ask for her again in the future. Thank you once again for taking the time to share your experience.
Rachel Harvey polite and happy on the…
Rachel Harvey polite and happy on the phone
March 6, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Rachel was polite and cheerful during your call. It’s great to know she helped make your experience a positive one. We appreciate you taking the time to share your review.
I spoke with Ashanti and he was so…
I spoke with Ashanti and he was so helpful in regards of what I required, Ashanti was very polite and helpful and it made the enquiry go so smoothly
March 6, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Ashanti was so helpful and made your enquiry smooth and straightforward. It’s great to know you found him polite, supportive, and clear in providing exactly what you needed. We truly appreciate you taking the time to share your experience.
Very helpful
Lachlan was very helpful in helping me set up new broadband in my new flat. He explained everything clearly and gave me all the information needed. Really appreciated.
March 5, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Lachlan was able to help you get your new broadband set up with ease. It’s great to know he explained everything clearly and provided all the information you needed. We really appreciate you taking the time to share your experience.
Valentin Valeanu was so fab and…
Valentin Valeanu was so fab and respectful on the phone. His customer service is great. It encouraged me to take on the insurance quote.
March 5, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Valentin Valeanu provided such respectful and supportive service during your call. It’s wonderful to know his great customer care helped give you the confidence to go ahead with your insurance quote. We truly appreciate you taking the time to share your experience.
Fantastic service today was made to…
Fantastic service today was made to feel supported by Valentin Valeanu in helping me get set up and ready for my new start in a new house thank you so much
March 4, 2026
Unprompted review
Reply from HomeLet
Thank you so much for your wonderful feedback. We’re delighted to hear that Valentin was able to support you and help you get everything set up for your new start. It’s great to know you felt reassured and well looked after. We really appreciate you taking the time to share your experience
Cheaper than all their competitors and…
Cheaper than all their competitors and includes emergency cover for free. Rosa Johnson was very helpful and knowledgeable throughout the call. I would highly recommend!
March 4, 2026
Unprompted review
Reply from HomeLet
Thank you for your fantastic review. We’re so pleased to hear you found our service great value and that Rosa was able to support you with such clear and helpful guidance. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.