Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
Company replied
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great onboarding experience
Great onboarding experience for my home insurance. Rob Owen was professional, responsive, and explained everything clearly. The whole process was smooth, quick, and stress-free.
March 4, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re delighted to hear that Rob provided such a smooth and professional onboarding for your home insurance. It’s great to know everything was explained clearly and that the process felt quick and stress‑free. We really appreciate your feedback.
What made my experience great
What made my experience great? Honestly Victoria Walker made the process so easy for me, it was a real pleasure speaking with her. She was so patient and helpful, despite my many questions and connections issues, she had the temperament and patience of a saint. If everyone could speak with her, they would see how amazing and professional she is.
March 4, 2026
Unprompted review
Reply from HomeLet
Thank you so much for sharing such a wonderful review. We’re delighted to hear that Victoria made the process so easy and enjoyable for you. Her patience, professionalism and supportive approach really shine through in your feedback. We’re grateful you took the time to share your experience, and we’re thrilled she was able to make such a positive impression.
Lovely Lauren
Had a call with Lauren today, she explained my different policy options efficiently but with enough clarity for me to understand perfectly.
She made the process easy, quick and stress free and was lovely to speak to.
March 4, 2026
Unprompted review
Very professional and helpful
Very professional and helpful. The representative I spoke to Sarah Poole was very efficient indeed and the whole process was very easy. Would recommend without hesitation.
March 3, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Lauren was able to explain your policy options clearly and make the whole process quick, easy and stress‑free. It’s wonderful to know you found her so lovely to speak with. We really appreciate you taking the time to leave this review.
It was a pleasure to talk with Ashanti
It was a pleasure to talk with Ashanti, as she listened to me and my hearing problems, and she put her points across in a clear and concise manner.
March 3, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear that Ashanti was able to support you so clearly and respectfully. It’s wonderful to know she took the time to listen and communicate in a way that worked well for you. We really appreciate your feedback.
Lauren was amazing
Lauren was amazing, very helpful and down to earth and lovely to chat too
March 3, 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely review. We’re so pleased to hear that Lauren made the experience so helpful and enjoyable for you. It’s great to know you found her down‑to‑earth, supportive and a pleasure to chat with. We really appreciate you taking the time to share your feedback.
I'm still happy with Homelet
Rosa Johnson was very helpful and made the renewal easy & pleasant. I renewed by phone - prefering that to automatic renewal, which, had I wanted, I could have switched on via their portal, which provides access to my new documents within a few hours. [But I could not renew via their portal] Only downside was the 5+ minutes waiting for the phone to be answered. But that only bothered me as I'd left renewal so late - my fault. I continue to be happy with Homelet.
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that Rosa made your renewal experience easy and pleasant, and that you found the phone support helpful. We appreciate your patience with the short wait time and are glad everything was resolved smoothly once connected. It’s great to know you continue to be happy with HomeLet, and we truly value your loyalty.
Valentin was very professional and made…
Valentin was very professional and made it all very easy for us to get insured also got me some discounts on virgin Media very happy. Thank you !
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for your great feedback. We’re really pleased to hear that Valentin provided such professional support and made getting insured so straightforward. It’s fantastic to know he was also able to help you secure some discounts with Virgin Media. We truly appreciate you taking the time to share your experience.
Valentin Valeanu
Valentin Valeanu, was kind and polite. Made the call easy and understandable.
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Valentin was kind, polite, and made everything easy to understand. It’s great to know the call felt clear and straightforward. We appreciate you taking the time to share your experience.
Lovely gentleman Valetin Valeanu called to help…
Lovely gentleman Valetin Valeanu called to help me renew my policy. Very polite and informative and answered all my questions.
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely review. We’re delighted to hear that Valentin provided such polite, informative support and made your renewal call so straightforward. It’s great to know he was able to answer all your questions and leave you feeling confident in your policy.
Nice support with reasonable prices
The website was clear with simple to fill up forms and all my extra questions were answered on the phone by Adam Key in great details.
The price and policy restrictions were reasonable.
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We’re really pleased to hear that you found the website clear and easy to use, and that Adam was able to answer all your additional questions in such helpful detail. It’s great to know you felt the price and policy terms were reasonable as well. We truly appreciate your feedback.
Connor Smith was really helpful and…
Connor Smith was really helpful and fully explained everything i needed to know and all pricing regarding packages was also explained individually.
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that Connor was so helpful and took the time to explain everything clearly, including the pricing and package options. It’s great to know you felt fully informed throughout the call. We appreciate you taking a moment to leave this review.
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear you found the service fast and professional. We appreciate you taking a moment to share your experience.
Clear precise explanations by…
Clear precise explanations by ashanti.reid
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Ashanti provided such clear and precise explanations. It’s great to know the information was easy to follow and helpful. We appreciate you taking the time to share your experience.
Was impressed with how easy Adam Key…
Was impressed with how easy Adam Key made the whole process give the man a promotion or bonus
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re really pleased to hear that Adam made the whole process so easy and straightforward for you. Your kind words about his support mean a lot — we’ll be sure to pass them on.
Thank you
Very good informations given and very clear .So very helpful over all .
Valentin Valeanu the person I spoke with was just so great and very well informed, thank you sir.
March 2, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re really pleased to hear that you received such clear and helpful information, and that everything was explained so well. It’s wonderful to know that Valentin was so knowledgeable and great to speak with. We truly appreciate you taking the time to leave this feedback.
Tenants insurance with Rachel Harvey
Rachel Harvey helped me set up my tenants insurance, was very informative and helpful in explaining all the details and made the process quick and easy, even offering help to make it more affordable for me
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re delighted to hear that Rachel was so informative and helpful while setting up your tenants insurance. It’s great to know she made the process quick and easy, and even took the extra step to help make it more affordable for you. We really appreciate you taking the time to leave this feedback.
Scott Owen was helpful and informative…
Scott Owen was helpful and informative - got exactly what I needed
February 27, 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We're delighted to hear that Scott was able to provide helpful and informative support, and that you received exactly what you needed. We really appreciate you taking the time to share your experience.
Great service from Homelet renewing our landlords insurance today.
Great help from Rosa Johnson from Homelet today with renewing our Landlords insurance. Quick and easy to do and the cost of the insurance is very good for the cover we get. Can't be beaten by the comparison sites.
February 28, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We're so pleased to hear that Rosa was able to make your landlord insurance renewal quick and straightforward. It’s great to know you’re happy with both the process and the value of the cover. We really appreciate your confidence in HomeLet, especially your comments about comparison sites. If you ever need anything else, we’re always here to help.
My first experience getting insurance…
My first experience getting insurance and a WiFi bundle was made extremely easy thanks to the homelet team especially George James
I would highly recommend them to anybody !
February 20, 2026
Unprompted review
Reply from HomeLet
Thank you so much for taking the time to share your experience. We're delighted to hear that your first time arranging insurance and a WiFi bundle was made easy, and it's wonderful to know George and the HomeLet team were able to support you so well.
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