HomeLightsDIRECT Reviews 

There very a couple of delays getting my light however Helena did a fantastic job of finding out what had happened and taking immediate action to correct the error. My light did arrive a bit later than I would have liked but Helena gave me such great customer service and kept in touch with me the whole time I didn’t mind.
All companies make errors but when they give you fab customer service to try and resolve things as quickly as possible and do what they say they are going to do they deserve a shout out. Thank you Helena your company is lucky to have you.

Extremely helpful in tracing part for one of our lamps.
Great communication from Lisa.
This is what good customer service looks like.

Brilliant lights for under the kitchen cabinets and the best news is you can recharge the lights easy to fix up and they look good when they come on and the service from the company is excellent there missing holders and I received them by post the following day

Bought a Dimplex vapour fire, the logs cracked a few weeks into use. Emailed Home light, they sorted a replacement straight away. Good service. Was also cheapest on the web when I bought the fire.

Good price, fast delivery, very quick replacement when one bulb turned up broken.

Disappointed and unlikely to buy from them again.

Found website was inaccurate and, having fitted the light and discovering it was not as bright as the website and packing suggested, a return was refused on the grounds it had been fitted. How do you know if a light is going to suitable until you've fitted it?

Company eventually offered a return having had numerous emails and as an exception.

Customer service from this company is excellent - one of my lights unfortunatley arrived damaged and was instantly replaced. Fast postage and very happy with the quality of the fitments received. Would both recommend and purchase again from them without hesitation.

Great prices and service, there was a slight problem with one item and it was immediately resolved, cant fault the after service and everything was delivered really quickly.

Wonderful company. The bulbs were the best price on the internet and delivery was reasonably priced and quick.
Customer service was also excellent with a quick response when I sent a query.

First class service from a first class company, Helena particularly was very helpful, polite and efficient, I will definitely continue to use and recommend this company

Having left it a few days to open the package in which my order arrived, I was disappointed to find that the glass lens on the bulkhead light I'd bought was cracked. I should say that the packing was more than adequate, and should have stood up to all but the roughest handling.
I emailed HomeLightsDIRECT a photo of the damage, and received a replacement - this time even better packed - by return of post.
Superb service!

Brilliant service in all aspects. I cannot thank them enough.

A light fitting arrived damaged.
Photo evidence provided.
A replacement and a label to return the damaged item were in the post within 24 hours.
No fuss at all.
I commend Home Lights Direct for what is truly exceptional service and customer care. Well done!

Super efficient and helpful. I always turn to this company for my lighting needs.

Great company to deal with. Excellent customer service with fast response to queries. Great price with direct delivery from European manufacturer. Will definitely use again. Thanks.

Excellent customer service; beautiful lights; extremely well packaged; fast, free delivery.
Will definitely use again

This was the cheapest place selling the lights I wanted, almost half the price from where I initially saw them on another site and in a shop.
Ordered 2 and they arrived within 3/4 days. Well packed and now looking lovely in my bathrooms. Perfect. Will definitely use again if I need new lighting.

Great service from Home Lights. I had not used them before so when my Glass Pendant globe came damaged I was a little apprehensive.
I emailed them with photos of the damage and they were very very helpful. They emailed me back very quickly and said we will send a replacement.They did this just under a week.Excellent service and would highly recommend them. Great company with excellent customer service. N.Bailey.

Fast delivery great follow up and best price

Good value, great product.
Second time I've bought from them. Good updates on the order. Really quick delivery and well packaged. The lights look great, good quality and exactly what we were looking for.