I'm in the process and just waiting to veiw the property but Bethany from metro finance and Lucy Woods have been excellent in answering any questions and making sure I'm up to date and been prompt in... See more
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Review summary
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We dealt mostly with Charlotte and Ashley. They were both incredible patient and understanding with us from the start when we had a hundred questions for them and was suffering with anxiety throug... See more
Company replied
From start to finish, Lucy Woods from Homemade homes made us feel so supported through the whole process. Her communication is outstanding and made us feel extremely supported when completing admin to... See more
Company replied
Lucy has been amazing! Can’t recommend enough- she has been so patient and understanding with us and has explained every stage so perfectly we never felt out the loop or lost at all. She is one of the... See more
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Company details
About Homemade Homes
Written by the company
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
Contact info
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, United Kingdom
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4.4
Excellent
190 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase of house in Whittlesey Green
Regular updates and assistance provided by everyone we have dealt with
September 5, 2025
Reply from Homemade Homes
Thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that you’ve felt supported and well-informed throughout your journey with Homemade Homes. Our team works hard to provide regular updates and guidance, so it’s fantastic to know this made a difference.
A company that listens and is pro-active
Shanise and her team have done eveything they can to progress the sale. Shanise in particular has gone out of her way to help me. Its clear that Homemade Homes care about their Customers.
September 3, 2025
Unprompted review
Reply from Homemade Homes
Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that Shanise and the team have been so supportive throughout your journey. We’ll be sure to pass on your feedback to her – she’ll be thrilled to know her efforts have made such a difference.
We’re so pleased you’ve experienced the care and commitment we put into helping our customers and wish you all the very best as you move forward with your new home.
The customer service is great
The customer service is great, I’m still in the process of getting my new home.
August 4, 2025
Reply from Homemade Homes
Thank you for your lovely review! We’re so pleased you’ve had a great experience so far. We’re always here to help and can’t wait to see you settled into your new home!
Charlotte has been incredible
Charlotte has been incredible! The whole process she has kept me informed! There was an initial issue with the amount of share to be purchased, but it was resolved quickly and Charlotte worked so hard to complete everything for me!
Thank you again so much for everything it really is a dream and means so much to us as a family! Sian
August 11, 2025
Unprompted review
Reply from Homemade Homes
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that Charlotte was able to guide you through the process and resolve things quickly so you could move forward. It’s wonderful to know that your new home means so much to you and your family — that’s exactly what we love to hear! Wishing you all the very best as you settle in and start this exciting new chapter.
Happy
From the beginning everyone that I have had contact with have been amazing and helpful. Everyone has made this experience so easy. All my questions have been dealt with in a timely manner. Just so grateful for all the support everyone has given me.
July 29, 2025
Reply from Homemade Homes
Thank you so much for your wonderful review! We’re truly delighted to hear you had such a positive experience with our team. It means a lot to us to know that we made things easy for you and that all your questions were answered promptly. Your gratitude and kind words are greatly appreciated by everyone here. If you ever need any further assistance, please don’t hesitate to reach out. Thank you again for choosing us!
Great team!
Nothing has been too much for Lucy throughout the whole process, even with all the delays/issues on my side. Aaron was also a star when Lucy wasn't available.
Will recommend in future where relevant.
July 21, 2025
Unprompted review
Reply from Homemade Homes
Thank you so much for taking the time to leave us a five-star review. We are delighted to hear about your positive experience!
It's wonderful to know that Lucy provided you with excellent support throughout the process. We'll be sure to pass your kind words on.
We truly appreciate your patience and are so glad we could assist you. Your recommendation means a great deal to us.
Experience was pleasant when Ash…
Experience was pleasant when Ash Baldwin took over my case.
Very professional, went that extra mile.
July 8, 2025
Reply from Homemade Homes
Thank you so much for your excellent review Simon, Ash will be extremely pleased with your kind words! We look forward to progressing your sale and moving you in to your new home in due time.
Reply from Homemade Homes
Thank you so much for the fantastic five-star review! We're thrilled to hear you found our process easy and that you appreciated our communication. That's exactly what we aim for!
We really appreciate you taking the time to share your experience.
I give five stars as I can not fault…
I give five stars as I can not fault the service I received from the sales team and especially Mrs Lucy Woods. Always happy to answer the phone or the emails, friendly and professional.
June 26, 2025
Unprompted review
Reply from Homemade Homes
Thank you so much for your 5* review, we really appreciate you taking the time to write such lovely words! Lucy and the whole team are very grateful for your feedback and we look forward to providing you with excellent service throughout your journey.
Great team
The homemade by accent team were extremely professional. Lucy, Chelsey and Ash were involved in our case and were always super helpful and polite. Kudos to the whole team and thank you for all you did for us.
June 19, 2025
Unprompted review
Reply from Homemade Homes
Thank you so much, Winifred, for your wonderful review! We’re delighted to hear that Lucy, Chelsey, and Ash made such a positive impression and that you felt supported throughout your experience with us. Your kind words mean a lot to our whole team. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for trusting Homemade Homes.
Good Service
Good customer service and reliability and honesty and prompt. Keeping one informed and offering suggestions and alternative. Overall I have had a good experience insofar.
June 13, 2025
Reply from Homemade Homes
Thank you so much for your kind words, Mariana. We’re thrilled to hear that you’ve had a positive experience with our team and that you value our honesty, reliability, and proactive communication. Your feedback encourages us to keep delivering the best possible service. If you ever need further assistance or have more suggestions, we’re always here to help. Thank you for choosing us!
Bill from Expert finance
Bill from Expert finance , Charlotte and Ash. Their support and patience with me is unmatched.
Not completed yet but so far I’m very happy with their good communication and updates.
Really appreciate and hope I get the keys to the home soon👍🏾
May 29, 2025
Reply from Homemade Homes
Hi Rose, thanks so much for your 5* review - Charlotte and Ash will be very grateful for your kind words. We are so happy to hear that you've had a great experience with both us and our financial advisors. We wish you all the best for your sale progression and the completion of your new home!
Very good response always in touch…
Very good response always in touch friendly good information
May 7, 2025
Reply from Homemade Homes
We’re delighted to hear that you found our team responsive, friendly, and informative. Your feedback means a lot to us and motivates us to keep delivering the best possible service
Excellent Support
From start to finish, Lucy Woods from Homemade homes made us feel so supported through the whole process. Her communication is outstanding and made us feel extremely supported when completing admin to the point of viewing the house. Thank you so much Lucy for all your hard work and dedication, you made this stressful time so much more easier and enjoyable for us.
May 7, 2025
Unprompted review
Reply from Homemade Homes
Thank you so much, Shannon, for your wonderful review and for taking the time to share your experience. We’re absolutely delighted to hear how supported you felt throughout your journey with Homemade Homes, and that Lucy’s communication and dedication made such a difference during what can be a stressful time. Your kind words mean a lot to us and have been shared with Lucy and the team. They’ll be thrilled to know they helped make your move easier and more enjoyable. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Wishing you all the best in your new home!
Beautiful home, great support!
Ash, at Homemade Homes, has been really helpful and supportive and helped the process of helping our son with his first home.
May 2, 2025
Unprompted review
Reply from Homemade Homes
Thank you so much, Susan, for your wonderful review! We’re delighted to hear that Ash and the Homemade Homes team could make your son’s first home journey a smooth and supportive experience. Your kind words mean a lot to us, and we’re thrilled to have been part of such an important milestone for your family. If you ever need anything in the future, please don’t hesitate to reach out. Wishing your son all the best in his new home!
In the process…
I'm in the process and just waiting to veiw the property but Bethany from metro finance and Lucy Woods have been excellent in answering any questions and making sure I'm up to date and been prompt in emailing. They have definitely put my nerves at ease and made it more simpler for me.
April 28, 2025
Reply from Homemade Homes
Thank you so much for your wonderful review! We’re delighted to hear that Bethany from Metro Finance and Lucy from Homemade have made your experience smooth and reassuring. Keeping you informed and comfortable throughout the process is exactly what we strive for, so it’s fantastic to know they’ve helped put your nerves at ease. We’ll be sure to pass on your kind words to both Bethany and Lucy. If you have any more questions or need further support as you view the property, please don’t hesitate to reach out. Wishing you all the best with the next steps! Thank you again for choosing us and for taking the time to share your feedback
Such amazing support!!
Such amazing support all the way! All the staff are very polite and helpful and couldn’t have gone more above and beyond to help me along the way with my first steps at moving out and getting my first home!
April 22, 2025
Reply from Homemade Homes
Thank you so much for your wonderful review! We're thrilled to hear our team made your first move such a positive experience. Your kind words mean a lot to us, and we're always here if you need anything in the future. Wishing you all the best in your new home!
Lucy woods
Lucy woods. After 3 months of things going lost, correspondence not even looked at for months I rang in desperation. Thankfully Lucy answered, grabbed it and ran with it. Between the 2 of us we've got this done in a matter of weeks. Thankyou Lucy.
April 4, 2025
Unprompted review
Reply from Homemade Homes
This is wonderful to read! Thank you so much for your five-star feedback. We're incredibly proud of Lucy Woods for her dedication and for going above and beyond to help you. It's fantastic to know that her quick action and collaboration with you led to a resolution after a frustrating period. We are so happy we could finally get this sorted for you.
Not Fixed Issues
Edited:
I read some reviews from some customers here who raised some concerns about their purchased that have some issues in which they tried to communicate it and given some not helpful answers. As being a curious cat that I am, I wanted to know how they handle this given that some were reporting it now here in online in which everyone can see it.
After more readings in here, I've come to a conclusion that they actually do reply to such reviews or concerns of the people in just a span of hour/s. I also noticed that they genuinely want to fix what is being raised.
April 4, 2025
Unprompted review
Reply from Homemade Homes
Thank you for your curiosity and for raising this important point. We understand you’re looking for more insight into how we handle customer issues.
Due to Trustpilot’s platform limitations, there isn’t a way for users to directly chat with one another about their experiences. However, we’re happy to provide you with information. We invite you to contact our customer service team directly on 0345 678 0555 or email customerservices@accentgroup.org
We are committed to addressing customer concerns and ensuring a positive experience.
Aftercare non existent
In hindsight “red flags” were there and we should never have continued with our purchase. Despite passing Accents accredited financial advisors affordability checks, the sales manager took it upon himself to tell us he didn’t think we could afford the property, (after agreeing a sale with me) he then went on to search the house we had sold on rightmove and quiz us about it.
The aftercare team talk to you as though you are stupid, their answer for everything is go to the ombudsman.
We were ignored when we noticed the flooring wasn’t sealed in the bathroom and now we need replacements due to moisture getting under the vinyl and in to the skirting boards. Fed up!
April 3, 2025
Unprompted review
Reply from Homemade Homes
We're sorry to see your review and that you haven't had a positive experience with us. As you've chosen to leave your review anonymously, we're unable to reach out directly to offer help. If you'd like to discuss your experience or need any assistance, please don't hesitate to give us a call on 0345 678 0555 — we're here to help.
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