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Homemustbuy Reviews 412

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TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

I had requested to stop the account from customer service by September 2024 but they told me they had been canceling. Then, they still deducted the money from my account, I asked for the request for t... See more

Rated 5 out of 5 stars

After complaing about a subscription I was not aware that I had by mistake signed up for, they have decided to refund my fees. This is Fantastic customer service. I was under the impression that I... See more

Rated 3 out of 5 stars

Thanks to Nela for responding so quickly making me understand how the process of cancelation works. It did takes 14 day for homemustbuy to cancel the account but I'm glad that finally it happened.

Rated 5 out of 5 stars

I signed up before realizing the location of the company. I cancelled my account easily and didn’t ask for a refund however, Alero kindly reached out and offered a refund for the initial payment and... See more

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4.1

Great

TrustScore 4 out of 5

412 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Alero Review

Alero sent me an email and kindly let me know about a refund for me. I was not expecting one so Im very happy for this!

Thank you!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

After complaing about a subscription I…

After complaing about a subscription I was not aware that I had by mistake signed up for, they have decided to refund my fees. This is Fantastic customer service.
I was under the impression that I had just purchased some outside lights.
Also shows you must be aware what links you click on and to check your bank account.
Thank You to Homebuy.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Confidential

I want to commend this company because they really care about us consumers. They decided to refund my payment for the membership that I paid by mistake and I am very grateful for that. This sets them apart in the group of desirable companies.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

Great support, especially from Claire! She made the cancellation process quick and straightforward, and was very professional and helpful.

March 13, 2025
Unprompted review

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