I’ve been carrying these bags for many years (says it all really!) my go to is the Smith the roll pack (25ltr) iits the ideal size for a daily carry and can be over stuffed to accommodate a weekend aw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Millican celebrates conscious travel. Inspired by the open road, we create durable, sustainable bags for those who value simplicity and adventure. Our bags are crafted with a strong commitment to sustainability, making them perfect companions for modern travelers who want both quality and environmental responsibility.
Contact info
1-3 Brixton Road, SW9 6DE, London, United Kingdom
- support@homeofmillican.com
- homeofmillican.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and clear
A simple, transparent ordering process with clear steps. Communication and shipping were also excellent.

Reply from Millican
Great companion for travel
Product delivered in time and it did not disappoint me. It is exactly as described and showed in the pictures.
It is spacious and a perfect fit for the packing cubes I bought long ago.
It is unfortunate that Millican is no longer selling them.

Reply from Millican
Great bag
Great bag. Have had a couple of others before that had some tiny issues making them not quite perfect, all seems to be fixed now. Looks great, fits everything I need, has really useful organisation.

Reply from Millican
I absolutely love my Millican rucksack
I absolutely love my Millican rucksack. The quality, the detail, and styling is beautiful, plus it’s so comfortable on the back for long periods. I’ve had many rucksacks over the years, and I value a good rucksack, and this is up there as one of the best. Bravo Millican!

Reply from Millican
I like Millican
I like Millican. This is my second backpack, I also have the 25 l version. First parcel was stolen during delivery, ordered a new backpack with a discount.

Reply from Millican
Good quality bag
Good quality bag. I like the metal strap parts which won’t snap easily and the laptop compartment. Magnet to keep the zip hidden/protected for that is a nice touch.

Reply from Millican
Best friend and eco friendly
Never seen that rough. Work at construction or even icy, snowy, windy rainy, hot , the bag stay for long years.

Reply from Millican
I love my backpack
I love my backpack! And I was not expecting as such fast delivery to Poland.

Reply from Millican
Great service and product.
As someone who has too many bags buying another was a risk. However, zero regrets as the 25L roll top exceeded expectations and put my others into the shade. Great service and product.

Reply from Millican

Reply from Millican
Good brand, good quality, easy to use
I found the website helpful and easy to use, delivery was quick, and the bag was good value. I’ve only had it for a month or so, so don’t know yet if it’s as rugged as it’s supposed to be, but so far I love it.

Reply from Millican
Great products that i have bought for…
Great products that i have bought for my son, nephew and myself.

Reply from Millican
Replacement supplied too late
I ordered a bag as a Christmas present for our daughter, in good time beforehand. As Christmas approached and the bag had not been delivered, I contacted Millican to inform them of the situation. The fault was with the delivery company, but Millican should have taken up the issue with the delivery company, and provided us with a replacement in time for Christmas. They were always very apologetic, and did supply a replacement AFTER Christmas.

Reply from Millican
Great products take time
I ordered a duffle bag (28l) and am very happy with it. Smart solutions, good quality and interesting materials without that overly high-tech look other outdoor companies strive for. I expect the duffle bag to age gracefully. Delivery to Germany took a pretty long time, so be aware of that if you need the goods quickly.

Reply from Millican
So grateful for the experienc!:) Bought…
So grateful for the experienc!:) Bought my husband his first 15L Smith Original. He loves it! It’s also our last name so it’s great to have that on the bag too.
Will be buying more!

Reply from Millican
Solid Bag with a single flaw.
The waist straps aren't padded otherwise the bag is rock solid.

Reply from Millican
Consistently superb packs
Consistently superb packs, well made, great attention to detail and comfortable even when over filled.

Reply from Millican
25 ltr roll top fab product for couple…
25 ltr roll top fab product for couple of nights away when you remember where you put what in which pocket but that's a good thing

Reply from Millican
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







