I have purchased the 8 security camera since 2nd Feb and it’s now 3rd May 2023 and I still haven’t received my product. I’ve emailed many times and customer representative name “Lyn” has initially r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deceptive advertising. Do not buy from here. Website is misleading, not Australian products - they simply onsell cheap furniture for twice the price while making it look expensive. Hope no one else ge... See more
If I could have given a lower rating I would have! Absolute WORST business I’ve ever dealt with! Terrible customer service, stated it would take 1-3 business days to post my order, it took 18 business... See more
Disgusting customer service. I ordered an item beginning of December and although chased up where my order was I was assured it would get sent. Since then I waited patiently until I decided to sourc... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Living Room Furniture Store
- Office Furniture Store
- Outdoor Furniture Store
About Home on the Swan
Written by the company
Contact info
1.5
Bad
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still have not received my order
January 17, 2023
dont order from them
over three months since i ordered and my order still hasn't been sent. terrible customer service.
December 28, 2022
TERRIBLE still waiting for an order…
TERRIBLE still waiting for an order that was paid for in full on the 16/1/23
order number 29720 $215.95.
sent emails with no return answer
very disappointment.
January 15, 2023
Office Screen Purchase NEVER RECEIVED
Purchased an office screen from Home on the Swan back in January 2023 and am still waiting for it to be delivered in April 2023. I have requested the order be cancelled and am also still waiting for my payment refund. Purchase with this company with caution.
January 14, 2023
Never received goods
Never received goods. Had to fight to get a refund and only received from card company not home on the swan. Absolutely terrible company. Just look at the reviews.
January 14, 2023
This is a scam website AVOID buying Anything!!
Purchased pendent lights. This is a scam website. Never received any reply to my many email over many weeks and the phone number is fake. Had to get bank involved to get a refund.
January 8, 2023
I ordered the item and didn't hear…
I ordered the item and didn't hear anything for weeks. Then I contacted customer service and they took a week or more to respond to my queries. Eventually I gave up and asked for a refund which again took weeks to process
January 12, 2023
Never got Delivery of an outdoor shower
January 11, 2023
My experience is terrible!!!
My experience is terrible!!!
Never received my items!
Little response from their reply emails.
Still fighting for a refund!
Have lodged a case with consumer affairs!
DO NOT BUY FROM HOME ON THE SWAN!!!!
January 11, 2023
This online website is a scam
This online website is a scam. They take your payment but there’s no goods. They don’t have an active phone line as they list on the website. They need to be held accountable for scamming people out of money.
April 12, 2023
Unprompted review
Terrible
Wish i could give this company minus stars , ive been a waiting 84 DAYS !! to get my refund processed and im still waiting !
January 9, 2023
No package No refund!!!!
I didn’t receive my purchase or a refund!!! Worst company ever!! They owe me $$$$
January 8, 2023
Never received my item or the promised…
Never received my item or the promised refund of over $350. Total rip off this business doesn’t exist. Just automated generic email responses. Been waiting over 4 months
January 7, 2023
If there was no star I would give you…
If there was no star I would give you that. I bought a pond pump in December and by February when it didn’t come I asked for a refund. I emailed to ask where it was and they couldn’t give me any information. I contacted australia post and they said they didn’t have it. I have tried to ring several times but always engaged. I have sent several emails but still waiting for my refund and it’s April now. Your customer service is crap and I will never buy anything again.
December 15, 2022
Do Not Purchase From Them
Item not shipped within 4 weeks of ordering - requested refund and told I would be notified of when refund was processed. After months of emails and broken promises of refund still no refund. Complaint has been made to consumer affairs. Do not purchase from this company - thieves
January 4, 2023
We did not receive the product that we…
We did not receive the product that we paid for
We did not receive the refund we were promised
Extremely disappointed.
January 1, 2023
Haven’t received the product in over 3…
Haven’t received the product in over 3 months and haven’t received response to emails asking for updates.
January 4, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.