I have purchased the 8 security camera since 2nd Feb and it’s now 3rd May 2023 and I still haven’t received my product. I’ve emailed many times and customer representative name “Lyn” has initially r... See more
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Deceptive advertising. Do not buy from here. Website is misleading, not Australian products - they simply onsell cheap furniture for twice the price while making it look expensive. Hope no one else ge... See more
If I could have given a lower rating I would have! Absolute WORST business I’ve ever dealt with! Terrible customer service, stated it would take 1-3 business days to post my order, it took 18 business... See more
Disgusting customer service. I ordered an item beginning of December and although chased up where my order was I was assured it would get sent. Since then I waited patiently until I decided to sourc... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Living Room Furniture Store
- Office Furniture Store
- Outdoor Furniture Store
About Home on the Swan
Written by the company
Contact info
1.5
Bad
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Did not receive item
Bought a shoe cabinet in January and never received the item. Had to file a dispute with bank to get my money back. Do not think this website is legit, would avoid at all costs.
January 4, 2023
It’s been over 3 months and still…
It’s been over 3 months and still waiting on my refund, no wonder this company does not have a customer service number. I should’ve read reviews on this company before ordering. Would not advise anyone purchasing from this company.
January 2, 2023
WORST BUSINESS EVER!
If I could have given a lower rating I would have! Absolute WORST business I’ve ever dealt with! Terrible customer service, stated it would take 1-3 business days to post my order, it took 18 business days and having to send quite a few emails to get them to actually post it. There’s no FAQ on their website, the contact number doesn’t work and upon further investigation they have ALOT of other bad reviews on their social media pages. DO NOT PURCHASE FROM THIS BUSINESS!
January 1, 2023
Absolutely terrible experience.
Absolutely terrible experience..
No communication, horrendous wait times for delivery … Toping it off is having to chase up your refund over and over again!
Would never use them again and recommend others to do the same.
January 1, 2023
I haven’t got my products I ordered in…
I haven’t got my products I ordered in December and you haven’t refunded my money
December 30, 2022
Poor customer service and do not…
Poor customer service and do not deliver goods.
March 31, 2023
Unprompted review
Goods never received
Goods never received, no feedback and could not contact company. Had to raise a dispute through payment network.
December 28, 2022
Does not deliver
I made an order in early January 2023 and waited 3 weeks before I was promised the goods would arrive the next week. Goods did not arrive so I requested for a refund. It is now 21st March and I have been promised a refund several times in writing and that it would be fast tracked the next day and still nothing has happened. Do not buy from this company , totally a scam!!!
March 21, 2023
Unprompted review
Worst experience with a shop ever
Worst experience with a shop ever! 6 weeks and product wasn’t even sent. Lack of communication as overseas call centre, no working local phone. Had to fight for another 3 weeks to get a refund!
December 15, 2022
Bad experience
Took me 3 months and a lot of trying to contact customer support to receive the item I paid for. It was stated delivery would be maximum 14 days. This delay cost me alot more then the item was worth.
December 10, 2022
I never received the goods
I never received the goods. So do not monk me. If you are genuine send me back my money or the goods
December 10, 2022
The whole experience went from…
The whole experience went from excitement anticipation to crap.
Extremely disappointing would never use you again.0
December 9, 2022
Horrible service
Horrible service. My order never even shipped. Waited 2 months for the order… constantly had to follow up for a refund. Stay away from these people… nothing but trouble.
December 9, 2022
Never arrived and refund never came…
Never arrived and refund never came through been about six months sure you are an online scam
December 9, 2022
Disgusting customer service
Disgusting customer service. I ordered an item beginning of December and although chased up where my order was I was assured it would get sent. Since then I waited patiently until I decided to source item elsewhere. I asked for a refund Jan 23 and still waiting for my money to be returned to me. I email and I just keep getting replies assuring me it will happen.
December 2, 2022
Scam
Scam. After 6 weeks and numerous promises our order has not arrived. Have asked bank to refund credit card. Do not purchase from this business.
March 7, 2023
Unprompted review
We still haven't receive the product
We still haven't receive the product. ordered this in December 2022.
December 4, 2022
8 weeks after order still no goods…
8 weeks after order still no goods delivered and after communication after 3 weeks was told order was placed on priority ending up cancelling order after no goods were delivered
December 3, 2022
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