The Homeopathic Book Company Reviews 680

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the careful packaging that ensures items arrive in perfect condition. Many appreciate the efficient delivery service, noting that orders arrive promptly, often sooner than expected, even for international shipments. The overall service is frequently described as professional, friendly, and efficient, with good communication and tracking updates. However, some customers occasionally reported issues with packaging, mentioning instances where boxes were ripped or damaged upon arrival. While the contents were often protected, these experiences suggest that improvements could be made for heavier books or in general packaging robustness.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, even... See more

Quality

People report positive experiences with quality. Customers consistently praise the careful and protective... See more

Service

Consumers consistently express high satisfaction with the service. Many reviewers highlight the efficiency,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repeat customer here. I've been buying books from HBC for a while now and it's always a beautiful experience. Aside from the fact that I'm buying homeopathy books, the packaging and care put into... See more

Rated 5 out of 5 stars

I am very impressed with my order. It all took a week including the weekend. I received updates on my shipment which I did not expect it to be accurate because it is an international shipment. To m... See more

Rated 5 out of 5 stars

Still remains my most favourite book store - super friendly team, a wonderful array of books & topics (mine mainly Homeopathy), actually someone to speak to at the end of a phone (rare these days!)... See more

Company replied

Rated 5 out of 5 stars

My book arrived earlier than expected. I am delighted. it is also well packaged and sustained the distance in excellent shape. I was given tracking info and kept up-to-date of its progress along the w... See more


Company details

  1. Book Store

Written by the company

At the Homeopathic Book Company our principal focus is on meeting the requirements and expectations of our customers – whether they be a student or a practicing homeopath. We supply a wide range of books covering homeopathy, nutrition and naturopathy. To ensure that the right book is delivered at the right time and at the right cost we focus on service excellence. We provide a range of delivery options for every order to match urgency and budget as well as offering a 10% discount on all orders over £50.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

5-star
4-star
3-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really fast delivery and responses to…

Really fast delivery and responses to emails. The books are great, exactly as described on the site, and the discount offered was very helpful.
I will definitely be coming back for future purchases, thank you!

August 3, 2025
Rated 4 out of 5 stars

The book arrived in perfect condition…

The book arrived in perfect condition and when the Royal Mail and Parcel2Go said it would. It seemed to get stuck in Canadian? customs for 10 days but there were no additional charges (as often happens with books from the US), so the wait was OK!

July 17, 2025
Rated 5 out of 5 stars

Amazing service

Amazing service. Thank you so much for rushing my book to an address in London over the week end so that my friend could bring it to the Caribbean for me when he flew out. I will tell all my homeopathy groups to get their books from you. I am for ever grateful.

May 9, 2025
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

It was our pleasure, Mrs Field. Thank you for your order and for taking the time to post about the experience. We are so glad that the book arrived in time! It's a wonderful book so Happy Reading!!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Book is very interesting

Book is very interesting

April 15, 2025
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Reply from The Homeopathic Book Company

Thank you, Heidi, for placing your trust in us to fulfil your order, and thank you for taking time out to post a review. We are delighted that you are finding the book interesting and hope we can serve you again in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Prices are great and books come in…

Prices are great and books come in great shape.

April 16, 2025
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Reply from The Homeopathic Book Company

Thanks Maria, for ordering from us again and for taking the time to post about it. We love our customers in North America and really appreciate your continued loyalty to our shop. Thank You!!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great service

Books always arrive quickly and packed in paper which I like.

April 20, 2025
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Reply from The Homeopathic Book Company

Thank you, Clare, for taking the time out to post a service review for us. We really appreciate! We hope you find your latest reading material helpful and insightful.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Highly recommend

I'm always very pleased with the service I receive from the HBC. The parcel arrived with my books wrapped in strong brown paper within the box. A pleasure to open.

April 20, 2025
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Reply from The Homeopathic Book Company

Thank you, Susan, for your latest order and taking the time to post a service view as well. You have been with us as a customer for a very long time and we so appreciate your loyalty. Thank You!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Fabulous book

Fabulous book, quick delivery and great price. Book was also packed well, thank you 🙏

April 18, 2025
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Reply from The Homeopathic Book Company

Thanks for choosing us to deliver your reading material, Ellen. We very much appreciate it and hope you will return to us in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 4 out of 5 stars

The Books available are of latest…

The Books available are of latest version . Packed in excellent condition. Prices are good than Amazon if books are identical.
But sometimes they sell the books in poor condition too. Overall Top Notch Service.

April 14, 2025
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Reply from The Homeopathic Book Company

Thank you for your feedback Kamaljit. It is much appreciated, as is your order.
Just for clarity, we offer two categories of books that are not in perfect, new condition.
Firstly new books that have been damaged in transit to us prior to sale. These are clearly marked on our website as "imperfect" and are reduced in price to reflect the damage.
Secondly we sell "pre-owned" books which have been donated to us so that we can find a second owner for them. The condition of these books is clearly described, ranging from "reasonable" to "like new". Sale proceeds from these pre-owned books are donated to various homeopathic charities each year.
We would be happy to refund any book from your order, subject to you returning it safely to us in the condition you received it.

We hope to be able to serve you again in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Prompt service

Prompt service books always arrive in a few days well wrapped!

April 16, 2025
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Reply from The Homeopathic Book Company

Thank so much, Roz, for taking the time to post a service review for us - we really appreciate it!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

The books were delivered so quickly

The books were delivered so quickly! All the way to Australia!
Thanks so much

April 9, 2025
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Sarah. Thanks so much for taking the time to post a review for us. The Fedex service from the UK to Australia is amazing, isn't it? Thanks also for continuing to order from us - we very much appreciate it!

Kind Regards
Pat & Neil

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