Homesecurity1st Reviews 

104
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for their exceptional technical competence, showing how quickly and effectively security systems and alarms are installed. Many people note that the technicians arrive on time, offering brilliant service from the very first phone call to the final setup. Consumers also appreciate the professional, respectful, and friendly approach of the staff during visits. Reviewers emphasize that communication is always open and clear, ensuring a smooth and pleasant experience throughout. Individuals repeatedly mention they would gladly return for future security needs due to such reliable support.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting a very professional team that delivers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great knowledge and expertise, service in the field. Please fix the administration in ensuring our company name, VAT number and registered address is reflected on our invoices. This has been raised m... See more

Rated 4 out of 5 stars

Very efficent security installation and excellent staff. However finalising the paperwork took excessive time hence 4 not 5

Rated 5 out of 5 stars

Brilliant service from the moment I phoned them. Sent me a quote and could fit me in way sooner than any other company. Customer service to the next level! Very professional and know exactly what they... See more


Company details

  1. Security System Installer
  2. also in
  3. Burglar Alarm Store
  4. Closed Circuit Television Store
  5. Home Automation Company
  6. Security System Supplier

Written by the company

Homesecurity1st is a PSIRA registered, security based installation, maintenance and repairs team, with years of experience and a comprehensive knowledge of the systems and brands available in South Africa to best offer you the safety and security for your home and family or business. We are excited to be able to assist our clients – both personal and business – with professional installations of all of your security needs. Which means you have the very best expertise at your fingertips. We offer you a efficient and reliable service so that we can help to create a secure environment for you and your family or your business. Within this, we also offer smart home (automation) possibilities. Everything from gate and garage door openers to being able to switch on lights or appliances from your phone. All features working in unison to add to our customer having a safety and security advantage. We look at each project holistically, ensuring we get you the security protection you are looking for. At Homesecurity1st we aim to put your safety and security fears and worries at ease, from the outside in. We offer a wide range of products that will certainly meet all of your safety and security needs and remain within your budget. Our process is simple, we come and give a no obligation quote and give our experienced advice on what the best security fit is for you and your budget. Safety and security is our business and we want to make sure our customers feel at home, at home. We make sure that every aspect is covered, reviewed and explained in order to give complete peace of mind to our customers. Our experienced team are available on WhatsApp day or night ensuring that we deliver the very best security features that have up-to-the-minute technologies to keep the things you love safe. We enjoy a 100% customer satisfaction rate and are happy to know that every project we complete our customer is assured and comfortable with the security of their household.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(104)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very professional team to have on site

very professional team to have on site, love their respectful approach to client, enjoyed the fact that they communicate, not only to client, but also umong themselves - YES, I can recommend HomeSecurity1st!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quality work. Thanks Homesecurity1

Great work from the Homesecurity1 team.
Very knowledgeable, everything from the paper work to the installment was done in about a week for my CCTV cams.
Quality services. Hikvision Camaras, solid brand choice.

Extra Star for traveling out to my area. Despite being a fair distance from their business location.

Will definitely be the first company I go to for future security needs.
Thanks to Craig, Nathan and Daniel.

March 23, 2026
Rated 5 out of 5 stars

home security 1st is outstanding

Once again home security 1st delivered! This time my cctv cameras had gone down and they managed to detect the problem instantly - replaced what needed and got all cameras up and running! Professional and friendly staff - highly competent - manager
Is super approachable and understanding. Their customer service is 20 out of 10. Highly recommend! Try them! You won’t be disappointed.

January 16, 2026
Rated 5 out of 5 stars

Quick, friendly, resourceful and most importantly trustworthy

Had my car broken into, immediately reached out to Craig and he had his technicians out to my property within a day or two. Technicians were nice and friendly, answered all my questions, managed to sort out my alarm system even though I didn’t have the master code (even changed the master code for me) and were resourceful in fixing an older beam.

Craig’s after sales communication has also been great and didn’t try to upsell me to any new equipment. Definitely recommend them and will happily use them again.

January 14, 2026
Rated 1 out of 5 stars

Not trustworthy

I returned an IDS sensor that was not compatible with my IDS alarm system a month ago and still have not received my refund. The unit was returned in its original condition and packaging. I have left messages and no reply. Very frustrating. Be careful.

October 6, 2025
Unprompted review
Homesecurity1st logo

Reply from Homesecurity1st

Hi Stephan,

Your refund was processed quite some time ago and POP was sent to you.

Rated 5 out of 5 stars

hands on

hands on , skilled , flexible and up to date treatment and technology .. superb service .. quick and careful instalment .. thrilled and happy customer

August 27, 2025
Rated 5 out of 5 stars

Homesecurity1st Review

Nathan and team always very professional, came and replaced my security gate motor quickly. I've used Homesecuirty1st for number of secuirty aspects around the house, alarms, fencing etc. Workmanship is excellent.

September 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look