Homesecurity1st Reviews 

104
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for their exceptional technical competence, showing how quickly and effectively security systems and alarms are installed. Many people note that the technicians arrive on time, offering brilliant service from the very first phone call to the final setup. Consumers also appreciate the professional, respectful, and friendly approach of the staff during visits. Reviewers emphasize that communication is always open and clear, ensuring a smooth and pleasant experience throughout. Individuals repeatedly mention they would gladly return for future security needs due to such reliable support.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting a very professional team that delivers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great knowledge and expertise, service in the field. Please fix the administration in ensuring our company name, VAT number and registered address is reflected on our invoices. This has been raised m... See more

Rated 4 out of 5 stars

Very efficent security installation and excellent staff. However finalising the paperwork took excessive time hence 4 not 5

Rated 5 out of 5 stars

Brilliant service from the moment I phoned them. Sent me a quote and could fit me in way sooner than any other company. Customer service to the next level! Very professional and know exactly what they... See more


Company details

  1. Security System Installer
  2. also in
  3. Burglar Alarm Store
  4. Closed Circuit Television Store
  5. Home Automation Company
  6. Security System Supplier

Written by the company

Homesecurity1st is a PSIRA registered, security based installation, maintenance and repairs team, with years of experience and a comprehensive knowledge of the systems and brands available in South Africa to best offer you the safety and security for your home and family or business. We are excited to be able to assist our clients – both personal and business – with professional installations of all of your security needs. Which means you have the very best expertise at your fingertips. We offer you a efficient and reliable service so that we can help to create a secure environment for you and your family or your business. Within this, we also offer smart home (automation) possibilities. Everything from gate and garage door openers to being able to switch on lights or appliances from your phone. All features working in unison to add to our customer having a safety and security advantage. We look at each project holistically, ensuring we get you the security protection you are looking for. At Homesecurity1st we aim to put your safety and security fears and worries at ease, from the outside in. We offer a wide range of products that will certainly meet all of your safety and security needs and remain within your budget. Our process is simple, we come and give a no obligation quote and give our experienced advice on what the best security fit is for you and your budget. Safety and security is our business and we want to make sure our customers feel at home, at home. We make sure that every aspect is covered, reviewed and explained in order to give complete peace of mind to our customers. Our experienced team are available on WhatsApp day or night ensuring that we deliver the very best security features that have up-to-the-minute technologies to keep the things you love safe. We enjoy a 100% customer satisfaction rate and are happy to know that every project we complete our customer is assured and comfortable with the security of their household.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

104 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.5

All reviews

(104)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the website (ease of use) to the…

From the website (ease of use) to the pricing and speedy delivery, is what impressed me. Service is still the thing that makes customers happy. Thank you

October 15, 2023
Homesecurity1st logo

Reply from Homesecurity1st

Hi SidT,

Thank you for your kind words! We're delighted to hear that you found our website user-friendly, appreciated our competitive pricing, and were satisfied with our speedy delivery. Our commitment to excellent service is at the core of what we do. We're here to help keep your home secure, and we're grateful for your support and feedback.

Rated 5 out of 5 stars

Installing an alarm system always seems…

Installing an alarm system always seems like a long and complicated task to me; however with Craig and his team it was done with proficiency and ease. Craig found the best solution for my home and my pets at a very reasonable rate. He is also very courteous and extremely helpful - whenever I have any queries, he makes himself available. I would highly recommend Home Security 1st to anyone looking for an effective, user-friendly system at an affordable price.

April 19, 2023
Unprompted review
Homesecurity1st logo

Reply from Homesecurity1st

Thank you so much for the awesome review!

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