Hornsby Electric Reviews 

560
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and reliable service, highlighting the efficiency and professionalism of the team. Many people appreciate the helpful and informative staff, from initial phone calls to the electricians who visit their homes. The company is frequently commended for its excellent communication and problem-solving skills, ensuring a seamless experience for consumers. However, some customers mentioned minor issues, such as an electrician not bringing a replacement part despite prior notification. A few other people also felt that the cost for a quick job was disproportionate to the time spent.

What people talk about most

Service

Consumers find service to be positive, with many expressing high satisfaction and a strong likelihood of... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the friendly and helpful nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more

Company replied

Rated 5 out of 5 stars

One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more

Company replied

Rated 5 out of 5 stars

I have been using Hornsby Electric since 2010. Over that time they have seen me through two major power board replacements and continue to be my go-to company for all electrical work.... See more

Company replied

Rated 5 out of 5 stars

Simply, the people. Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great leve... See more

Company replied


Company details

  1. Electrician
  2. Antenna Service
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electrical Installation Service
  6. Phone and Internet Service

Written by the company

We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

560 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(560)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality service

Very happy with the service provided. Arrived on time, explained clearly how our problems needed to be rectified and cleaned up before leaving. Will certainly be using this company again.

May 22, 2026
Rated 5 out of 5 stars

Great service from Hornsby electric

Great service from Hornsby electric, Josh was very well mannered, very polite and even asked if he should remove his shoes which my wife was very pleased with. He also did a great job, will be using again for any of our electrical needs, thanks.

June 15, 2026
Rated 5 out of 5 stars

These people were the best!

These people were the best! Their quoting was detailed & transparent, and the process for variations was seamless (thanks Sonya). The electrician's were all first rate - friendly, happy to help with extra things we needed checked, & left everything spotless. Wish we had found them sooner. 100% recommend.

May 14, 2026
Hornsby Electric logo

Reply from Hornsby Electric

Hi Catherine. Thank you for taking the time to leave us such a shining review. We're delighted to hear you were happy with our service and appreciate your support.
From David, Cassandra, Sonja and the entire Hornsby Electric team.

Rated 5 out of 5 stars

Very pleasant to deal with

The office staff were great, the electricians were great. Friendly, efficient, went the extra mile for our block of flats. Good at explaining things too. We plan to use them again as needed.

May 7, 2026
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Reply from Hornsby Electric

We really appreciate your kind feedback. It means a lot to our team to know we've delivered a positive experience. We look forward to helping you again in the future with your block of flats and any future electrical needs as they arise.
From all of us at Hornsby Electric.

Rated 5 out of 5 stars

Super helpful

Super helpful - other electrical companies weren’t willing to go to the effort to figure out the problem. Cheers for the help.

May 14, 2026
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Reply from Hornsby Electric

Thank you for your kind words. We take pride in thoroughly investigating issues rather than simply treating the symptoms, so we're delighted we could help find the cause and get it sorted.
From David, Cas & team at Hornsby Electric.

Rated 5 out of 5 stars

Good Quality work and exceptional service

Exceptional service and the job is perfect at all times. We built our house from scratch and Hornsby Electric provided all the electrical work for the house. 25 years on, we have absolutely no complaint and will always go back to them for all our electrical work. Sonja was extremely efficient, recommending suitable appliances that were compatible. The service from Josh and colleague were very professional. They installed our new appliances in double quick time without any issues. Much appreciated.
Dominic & Sue

April 17, 2026
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Reply from Hornsby Electric

Hi Dominic and Sue. Thank you for the wonderful and thoughtful review of your experience over the years with our team. This ha made our day, we are so grateful to have you as customers. We look forward to continuing to help you with any future electrical needs as they arise. From all the team at Hornsby Electric

Rated 5 out of 5 stars

The electrician who attended was…

The electrician who attended was friendly. He was very thorough in diagnosising the fault and fixing our issue. Thanks!

March 5, 2026
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Reply from Hornsby Electric

So pleased to have helped you with the fault finding issue at your home Wendy. Please reach out any time you need a truly local electrician you can trust again in the future. From the Hornsby Electric team

Rated 4 out of 5 stars

Service was excellent and I will call…

Service was excellent and I will call the company again when I need electrical work

March 31, 2026
Hornsby Electric logo

Reply from Hornsby Electric

We truly appreciate your kind words. Thank you for trusting us with your electrical work. We look forward to assisting you again whenever needed.
From the Hornsby Electric team.

Rated 5 out of 5 stars

Timing

The timing was a little difficult but you worked around the time to suit the customer.
The boys cleaned up and left the place as it was. Also another small job was attended to without a issue.
Thank You

March 5, 2026
Hornsby Electric logo

Reply from Hornsby Electric

Thanks so much for your kind review! We really appreciate your feedback and are always happy to help.
From David, Cassandra & the Hornsby Electric team

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