Hornsby Electric Reviews 

565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the company's promptness and reliability, noting that they arrive on time and respond quickly to issues. Many people praise the professionalism and efficiency of the service, with jobs completed effectively and to a high standard. Reviewers frequently commend the staff for being helpful, courteous, and providing excellent communication and support. Customers appreciate the team's knowledge and problem-solving skills, often finding solutions for complex or unusual electrical issues. Reviewers also frequently mention the clean and tidy work areas left behind, and many intend to use their services again for future projects.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, responsive, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the pleasant, punctual, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more

Company replied

Rated 5 out of 5 stars

Josh and Jon from Hornsby Electric arrived on time and installed my ceiling fan and new light switch efficiently. Josh made sure that he explained that extra work may be needed to reinforce the ceilin... See more

Rated 5 out of 5 stars

Simply, the people. Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great leve... See more

Company replied

Rated 5 out of 5 stars

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more

Company replied


Company details

  1. Electrician
  2. Antenna Service
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electrical Installation Service
  6. Phone and Internet Service

Written by the company

We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

565 reviews

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4.7

All reviews

(565)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service and Expertise

David and the team at Hornsby Electric did an amazing job.
This was a significant repair requiring Level 2 Electricians, liaison with Ausgrid and Neighbours.
Completed on time and on budget, despite some additional difficulties encountered along the way.

November 7, 2025
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Reply from Hornsby Electric

Thanks so much for the great review Colin! And thank you for choosing Hornsby Electric for your level 2 electrical needs. Please don't hesitate to reach out next time you need a team of electricians you can trust. From David and all of us at Hornsby Electric

Rated 5 out of 5 stars

Highly recommend

Highly recommend them, we have always used Hornsby Electrics services for our Electrical problems. The team are very experienced, attentive, trustworthy and friendly.

November 2, 2025
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Reply from Hornsby Electric

Thanks for the terrific feedback! Please don't hesitate to reach out next time you need a team of truly local reliable electricians. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Prompt service.

Prompt service.

Willing to talk you through the problem with sound advice.

They know what they are doing.

October 13, 2025
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Reply from Hornsby Electric

Brilliant, thank you so much John for the great feedback! It means a lot to us. And of course, don't hesitate to call next time you need a local electrician you can trust. Hornsby Electric.

Rated 5 out of 5 stars

Switchboard Upgrade

After suffering multiple outages due to blown fuse wires that was swiftly resolved by Hornsby Electric, I decided to completely overhaul the electricity supply setup and upgrade the switchboard. Jacob explained in detail the pros and cons of different options, and I selected to replace the 600 x 600 meter box with a 900 x 600 one to cater for future growth.

On the day of the upgrade, two Level 2 electricians performed the upgrade starting at 7am and completed by around 3pm. All tasks were carried out as described in the quotation, and now I have an up-to-date standard switchboard with a smart meter and circuit-breakers covering all 3 phases.

A week after the upgrade half the sockets in the kitchen were out. Jacob guided me over the phone to troubleshoot the issue, and identified that a circuit-breaker was faulty. An electrician arrived within 2 hours to replace the circuit-breaker with a new one.

So if you need major electrical work performed, Hornsby Electric will complete the job professionally and provide ongoing support to give you the utmost confidence and peace of mind.

September 15, 2025
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Reply from Hornsby Electric

Thanks for the glowing review about your experience with a switchboard upgrade. We are always happy to help, look forward to helping you again in the future when you next need an electrician. From all of us at Hornsby Electric.

Rated 5 out of 5 stars

Prompt

Prompt, efficient, knowledgeable. What more would you want. Use them every time we need an electrician.

October 9, 2025
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Reply from Hornsby Electric

Thanks for your incredible loyalty! It means the world to us, from all the team at Hornsby Electric

Rated 5 out of 5 stars

I am always very happy with Hornsby…

I am always very happy with Hornsby Electric. They come on time and analyse and do the job. Very efficient and professional. What more can you ask for?😀

October 9, 2025
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Reply from Hornsby Electric

That's lovely to hear, thank you so much! Happy to help anytime you need a local electrician you can trust.

Rated 4 out of 5 stars

Helpful and Easy to work with

They team were very easy to work with, adapting around my wor availability to quote, and helping solve the challenges we got from Energy Australia in managing meter impacts from our work.

Very helpful and responsive.

October 1, 2025
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Reply from Hornsby Electric

Thanks a million Simone, more than happy to have helped with the level 2 electrical work you needed. Please reach out next time you need a truly local team of electricians you can trust.

Rated 5 out of 5 stars

The job was done properly but I thought…

The job was done properly but I thought the electrician should have come the the light to install instead of going away to get it .I had told him I needed a replacement sensor light before he came so why did he not bring one with him?

September 30, 2025
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Reply from Hornsby Electric

Thanks for the review! Sometimes the issue may be a fault for lights, and sometimes we need to double check on the light required before installation as there are so many variations. We hope we can help you again in the future when you have electrical issues that arise. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service

September 17, 2025
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Reply from Hornsby Electric

Thanks for the great review! We look forward to helping you again in the future. From al the team at Hornsby Electric

Rated 5 out of 5 stars

Reliable and trustworthy

Friendly and helpful from the first phone call. Problem with hot water short circuiting was quickly diagnosed and resolved neatly. No issues since. A pleasure to deal with

September 16, 2025
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Reply from Hornsby Electric

Thanks for taking the time to leave this great feedback. We are always happy to help and prioritise hot water issues. Please don't hesitate to get in touch next time you need a reliable electrician you can trust!

Rated 5 out of 5 stars

Reliable

Reliable , efficient friendly service

September 10, 2025
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Reply from Hornsby Electric

Thanks for taking the time to leave this great feedback and please let our team know next time you need a local reliable electrician again.

Rated 5 out of 5 stars

Great service

Great service, came at short notice, same day and got the job done.

September 2, 2025
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Reply from Hornsby Electric

Thanks for the great feedback Kim, we really appreciate it. Please let us know anytime you need a local reliable electrician again in the future. Form all the team at Hornsby Electric

Rated 5 out of 5 stars

Customer Service was excellent with…

Customer Service was excellent with updates on the progress of the repair.

September 4, 2025
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Reply from Hornsby Electric

Great to hear - thanks so much for taking the time to leave this review. We really appreciate it, From all the team at Hornsby Electric

Rated 5 out of 5 stars

An excellent company to work with

An excellent company to work with! Always very prompt, clean & professional.

September 1, 2025
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Reply from Hornsby Electric

Great to hear Jennifer! We are very grateful for the positive review. Happy to help again anytime you need a local reliable electrician again for your home. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Always use Hornsby Electric.

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their work is always so neat and tidy. Always use Hornsby Electric.

August 15, 2025
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Reply from Hornsby Electric

Thanks for the great feedback! We are very grateful for you and all our loyal local customers. We look forward to helping you again anytime you need a local electrician you can trust! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

The team at Hornsby Electric are…

The team at Hornsby Electric are reliable, prompt and clear in their communication. I've been using them for years at my house and also recommend them to clients.

August 13, 2025
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Reply from Hornsby Electric

Thanks Bronwen we are so happy to have such fabulous loyal customers like you. Very grateful for this feedback and more than happy to help you anytime you need an electrician again. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Such a professional helpful outfit led…

Such a professional helpful outfit led by David. Made a difficult situation so easy. Really appreciate how easy it was to work with HE. Pricing and service excellent. Thanks

August 11, 2025
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Reply from Hornsby Electric

We really appreciate you taking the time to share your feedback! It means a lot to our team to have the support of our local community. Whenever you need a reliable electrician, we’ll be here to help. Thanks again from everyone at Hornsby Electric.

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