Hornsby Electric Reviews 

565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the company's promptness and reliability, noting that they arrive on time and respond quickly to issues. Many people praise the professionalism and efficiency of the service, with jobs completed effectively and to a high standard. Reviewers frequently commend the staff for being helpful, courteous, and providing excellent communication and support. Customers appreciate the team's knowledge and problem-solving skills, often finding solutions for complex or unusual electrical issues. Reviewers also frequently mention the clean and tidy work areas left behind, and many intend to use their services again for future projects.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, responsive, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the pleasant, punctual, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more

Company replied

Rated 5 out of 5 stars

Josh and Jon from Hornsby Electric arrived on time and installed my ceiling fan and new light switch efficiently. Josh made sure that he explained that extra work may be needed to reinforce the ceilin... See more

Rated 5 out of 5 stars

Simply, the people. Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great leve... See more

Company replied

Rated 5 out of 5 stars

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more

Company replied


Company details

  1. Electrician
  2. Antenna Service
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electrical Installation Service
  6. Phone and Internet Service

Written by the company

We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

565 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(565)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest, reliable, on time issues attended promptly.

Previous Strata managers were inefficient. It was suggested by an owner we should seek another Strata management company. We did and could not be happier with the choice made.

August 7, 2025
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Reply from Hornsby Electric

Thanks so much for your wonderful review! So great to hear you are happy with our electrical services. Happy to help anytime you need a trusted local electrician again. From al the team at Hornsby Electric

Rated 5 out of 5 stars

Always reliable.

August 7, 2025
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Reply from Hornsby Electric

The best two words, music to our ears. We do our absolute best so it is great to get this feedback Lillian. Thanks so much!

Rated 5 out of 5 stars

Highly Recommend – Professional & Efficient!

Hornsby Electric made the entire process seamless—from the quick, transparent quote to the excellent communication throughout the job. The team was punctual, courteous, and left the work area spotless. No surprises, just top-notch service. Will definitely use them again!

August 5, 2025
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Reply from Hornsby Electric

Wow what a great review - so grateful you took the time to leave this, it means a lot! Great having such wonderful and loyal customers, we wouldn't be here without you! Thanks again, from al the team at Hornsby Electric

Rated 5 out of 5 stars

Great service

Simply, the people.
Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great level of initiative and problem solving.

July 31, 2025
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Reply from Hornsby Electric

Thanks Craig for leaving such a glowing review. We are thrilled! So pleased you had such a positive experience with all our team, we only hire the best so it's great to hear. Happy to help anytime you need us again in the future! From all of us at Hornsby Electric

Rated 5 out of 5 stars

Highly recommend

Hornsby Electric were highly professional, helpful and courteous. I would definitely use their services again.

July 8, 2025
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Reply from Hornsby Electric

Hi Jacinta, thanks very much for the terrific review! We very much appreciate it and happy to help anytime you need a local electrician again in the future. From all the team at Hornsby Electric

Rated 5 out of 5 stars

So happy and impressed with the…

So happy and impressed with the electricians who installed our new hotplates, being an older home this had some difficulties, a few of which were sorted before commencement by great communication with the owners of the business. The work was done with a minimum of fuss (and mess) and we were treated with respect at all times. Definitely a 10 out of 10 experience.

July 7, 2025
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Reply from Hornsby Electric

Thanks so much Barry! It is so wonderful to get this kind of feedback - and we are very grateful that you left it for us. Please don't hesitate to reach out next time you need our electrical services. From Dave, Cassandra and all of us at Hornsby Electric

Rated 5 out of 5 stars

The guys turned up on time

The guys turned up on time, they were safe and I trusted their judgement.

July 7, 2025
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Reply from Hornsby Electric

Amazing, thank you Ian - very grateful for your loyalty and the positive feedback. We are here anytime you need help with any future electrical needs. From the Hornsby Electric team

Rated 5 out of 5 stars

Prompt

Prompt, professional and friendly service and follow-up

June 30, 2025
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Reply from Hornsby Electric

Great to hear Bruce - thank you it means a lot to get such positive feedback from our incredible cusomters. we look forward to helping you in the future, from all the team at Hornsby Electric

Rated 5 out of 5 stars

NICE AND QUICK

June 13, 2025
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Reply from Hornsby Electric

Thanks a million Lyn! Happy to help anytime you need a local trustworthy electrician again.

Rated 5 out of 5 stars

THE SHEER PROFESSIONAL AND CALM…

THE SHEER PROFESSIONAL AND CALM PERSOANA OF CLAUDIO, AND ALL THE YOUNG MEN WHO HAVE BEEN PATIENT AND ELECTRICIANS WITH STRONG KNOW HOW IN MY YEARS IN SUPORT IN GLENORIEAND OF COURSE DAVID AND ALL OF YOUR HONE FRONT LINE STAFF IN WHAT HAS BEEN A VERY CRUCIAL JOB TO ME.

June 16, 2025
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Reply from Hornsby Electric

This is wonderful to hear Graham, we really appreciate the time you have taken to write this thoughtful feedback. And of course it goes without saying we will always be here to help you with your future electrical needs.

Rated 5 out of 5 stars

Very happy customer

Claude was very professional and did a great job changing a light fitting.
I was very happy with the result.
I have been using your company for about 20 years and have never been disappointed.
I have always received amazing service!!
Thank you so much!!

June 16, 2025
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Reply from Hornsby Electric

Great to hear your positive feedback Terri - thank you! We are so lucky to have such awesome customers like you - always happy to help.

Rated 1 out of 5 stars

Remember to ask for a quote

After requesting a service from Hornsby Electric to replace a single outdoor light with another one I provided, I was never provided with a quote for the job. My job was booked and I assumed that I would be charged standard market rate.
I was eventually charged $350 for a job that took exactly 10 minutes. Had I been made aware of the estimated cost, I would have used another electrician...
This is totally on me: I now know I absolutely need to ask for a quote, even for the simplest possible jobs.

June 9, 2025
Rated 5 out of 5 stars

We had a problem with the power supply…

We had a problem with the power supply to our external air conditioning unit situated on a pedestal on the concrete roof slab above our apartment. Due to waterproofing issues a replacement had to be rerouted without breaching the concrete slab. Hornsby Electric came up with an excellent solution that got our air conditioner up and running again. We are delighted with the result & can highly recommend them for electrical jobs that may resolve going above & beyond.

June 4, 2025
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Reply from Hornsby Electric

We are thrilled to hear this terrific feedback, thanks so much! We are hapy to help with any electrical needs you have as they come up in the future! From al of us at Hornsby Electric

Rated 5 out of 5 stars

A job well done!

Five stars, says it all.

May 21, 2025
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Reply from Hornsby Electric

Thanks Reg! So grateful to have such lovely and loyal customers like you! Always a pleasure to help, from the team at Hornsby Electric

Rated 4 out of 5 stars

Hornsby Electric was recommended by my…

Hornsby Electric was recommended by my neighbor.
I thought they were very professional in problem determination and execution.
I would happily recommend them to my friends.

May 19, 2025
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Reply from Hornsby Electric

Great to have this feedback Geoff - many thanks! From the Hornsby Electric team

Rated 5 out of 5 stars

Prompt service

Prompt service
Explained what was required
Great job 👏

May 20, 2025
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Reply from Hornsby Electric

Thanks so much for the glowing review Annie - very much appreciate it and happy to help anytime with any future electrical needs you might have. From the Hornsby Electric team

Rated 4 out of 5 stars

Efficient


Efficient, polite and did the job I required.

May 8, 2025
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Reply from Hornsby Electric

Thanks Janice for this lovely feedback - call anytime you a local electrician you can trust in the future. From the Hornsby Electric team.

Rated 5 out of 5 stars

Outstanding Service

Excellent communication, prompt and efficient service.
An effort was put into fixing our problem and the outcome of the job was exactly how we wanted it.

May 12, 2025
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Reply from Hornsby Electric

Great to hear this feedback! Thanks so much for leaving it. We look forward to helping you again anytime you need a local five star electrician you can trust. From all the team at Hornsby Electric

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