Hornsby Electric Reviews 

565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the company's promptness and reliability, noting that they arrive on time and respond quickly to issues. Many people praise the professionalism and efficiency of the service, with jobs completed effectively and to a high standard. Reviewers frequently commend the staff for being helpful, courteous, and providing excellent communication and support. Customers appreciate the team's knowledge and problem-solving skills, often finding solutions for complex or unusual electrical issues. Reviewers also frequently mention the clean and tidy work areas left behind, and many intend to use their services again for future projects.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, efficiency,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, punctuality, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more

Company replied

Rated 5 out of 5 stars

Josh and Jon from Hornsby Electric arrived on time and installed my ceiling fan and new light switch efficiently. Josh made sure that he explained that extra work may be needed to reinforce the ceilin... See more

Rated 5 out of 5 stars

Simply, the people. Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great leve... See more

Company replied

Rated 5 out of 5 stars

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more

Company replied


Company details

  1. Electrician
  2. Antenna Service
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electrical Installation Service
  6. Phone and Internet Service

Written by the company

We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

565 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(565)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tradesman arrived on time and completed…

Tradesman arrived on time and completed the job efficiently with the minimum of mess.

May 12, 2025
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Reply from Hornsby Electric

Thanks Di for the lovely review. Let us know the next time you need an electrican, we'd be delighted to help you again. From the team at Hornsby Electric

Rated 3 out of 5 stars

We found Hornsby Electric to be more…

We found Hornsby Electric to be more expensive than
some others, however someone was able to come within a few hours for our hot water.
Also paying attention n Credit Card attracted an increased fee, thus discounting the Pensioner discount.

May 1, 2025
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Reply from Hornsby Electric

Thanks for the great feedback on our promptness and service Judith. Being TRULY local, we prioritise our local customers (especially hot water emergencies) and do all our work with integrity. While we can't guarantee to be the cheapest, we are certainly very competitive and our work is backed by our100% workmanship guarantee for peace of mind. We hope we can help you again in the future. From all the team at Hornsby Electric.

Rated 5 out of 5 stars

Value for Money - GREAT!

Prompt and professional! They quickly responded, emailed a cost estimate, and offered exceptional service. Their quote was more affordable than other electricians in the area—and the quality of their work was even better!

April 16, 2025
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Reply from Hornsby Electric

This is wonderful to hear! Thanks a million for the shining review. Happy to help anytime you or your clients need a trustworthy, local electrician again the future; and yes all our work is backed by our 100% workmanship guarantee and we do everything with the utmost integrity. Thanks again! From all the team at Hornsby Electric

Rated 5 out of 5 stars

Everything was handled efficiently and…

Everything was handled efficiently and Andrew did a great job,

April 17, 2025
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Reply from Hornsby Electric

Lovely to get this feedback - thanks Jocelyn. Happy to help anytime you need an electrician again in the future. From all the team at Hornsby Electric

Rated 5 out of 5 stars

On time

On time, friendly, did a good job and reasonable price

April 9, 2025
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Reply from Hornsby Electric

Thanks for the terrific feedback Sue! So happy to have helped and please let us know when you next need a truly local electrician you can trust!

Rated 4 out of 5 stars

Very good representative…

Very good representative ,helpful,knowledgable and prompt.

March 20, 2025
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Reply from Hornsby Electric

Thank you Keith. Your feedfback means the world to us! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

I had given a review on the day or the…

I had given a review on the day or the day after but am happy to give another.

Very satisfied, the electrician was able to come on the day of the phone call, he arrived on time and was very efficient and professional.

No problem with the work.

March 16, 2025
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Reply from Hornsby Electric

Thank you Melinda - we are very grateful for you taking the time to leave this excellent feedback. Please let us know anytime if you need an electrician again, from the team at Hornsby Electric.

Rated 5 out of 5 stars

Thumbs up!

The whole team at Hornsby Electric is first rate. We were very pleased with the job done by Jason and Andrew, and the service we received.

March 18, 2025
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Reply from Hornsby Electric

Great to hear Kate! Thanks for the lovely feedback! Happy to help anytime with any future electrical needs you have :-)

Rated 5 out of 5 stars

Excellent service

A prompt, efficient and professional service was provided

March 17, 2025
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Reply from Hornsby Electric

Thanks for the terrific feedback Russell! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

Over and above what was expected.

Misunderstandings can happen in life.It's how we remedy them that is important. Hornsby Electric have gone out of their way to be helpful.
I am very impressed with their prompt service and attention to detail.

March 10, 2025
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Reply from Hornsby Electric

Thank you Claire! This is lovely feedback to see - very grateful you took the time to leave this review. Please let us know any time if you need our help in the future. From the team at Hornsby Electric.

Rated 5 out of 5 stars

happy to recommend your company

The work was done quietly and professionally. Communication with the company was easy and clear.
We would be happy to recommend your company to others.

March 17, 2025
Hornsby Electric logo

Reply from Hornsby Electric

Hi Kelvin, thank you for taking the time to leave this thoughful and kind review. We are very appreciative! From all the team at Hornsby Electric

Rated 5 out of 5 stars

Great service

Great service, good electricians, on time

February 19, 2025
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Reply from Hornsby Electric

So happy to have helped you Andrea! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

Great staff prompt reliable accurate…

Great staff prompt reliable accurate quotes

February 11, 2025
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Reply from Hornsby Electric

This is great to hear Suzanne, thank you so much for taking the time to leave this feedback. We look forward to helping you with any future electrical needs. From the Hornsby Electric team.

Rated 5 out of 5 stars

I’ve used Hornsby Electric many times

I’ve used Hornsby Electric many times. On time, quick, honest and professional.

February 10, 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thank you James, happy to have helped and look forward to helping with any future electrical needs when they arise. From the team at Hornsby Electric.

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