HomeSnag - Professional Snagging Reviews 

284
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making interactions pleasant and informative. The service is frequently described as thorough, efficient, and of high quality, with many appreciating the detailed inspections that uncover issues they would not have noticed themselves. People also highlight the excellent quality of the reports, which are comprehensive, timely, and include valuable details like photos and building regulations. The booking process is noted for being easy and flexible, complemented by great communication and helpful customer service from the office team.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, thoroughness, and extensive... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the exceptional thoroughness and detail of... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as smooth, easy, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

Lee visited property and produced a report highlighting many serious faults from ‘5 star builder’ Barratts. Yes it cost £475 but without the report to back you up , there is little leverage to force t... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(284)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service - highly recommend

Adam attended our property last week to carry out the snag report, and we were very impressed with the service. We received the report in just over 24 hours which was great. The report contained issues which we wouldn’t have spotted ourselves and it was clear and easy to read and understand. We have also decided to get the heat loss survey done next week. The girls at the office are very helpful and polite and I would 100% recommend Homesnag. Thanks again!

January 4, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Steph,

Thank you for your wonderful review of Adam and the service you received from HomeSnag. We have passed your feedback on to the team. We wish you all the best in the new house and thanks for choosing HomeSnag!

Rated 5 out of 5 stars

Homesnag inspection

Homesnag carried out an inspection at our property. The representative arrived on time and was respectful of our new home. He was polite and courteous as well as knowledgeable and informative. He identified things we would not have, so this was money well spent and we would highly recommend

December 30, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Darren,

Thank you for your lovely review. We wish you all the best in the new home and thank you for choosing HomeSnag for your inspection!

Rated 5 out of 5 stars

Highly recommend!

Tom has done an excellent job! Great attention to details, so patient he explained everything well and at length to an outsider homeowner like myself, efficient delivery of the report!
Much appreciated, especially Tom came in on a Sunday at my short notice! I can highly recommend their services!

November 20, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Sophia, Thank you for your review of HomeSnag and for choosing us to snag your home!

Rated 5 out of 5 stars

Very quick service, easy to read format

Phone staff very very polite and helpful, didn’t get a chance to meet the inspector as we are both in full time work but we left them a key in the key safe and they made it very easy with no issues.

November 10, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Luke, Thank you for your review of HomeSnag and for choosing us to snag your home!

Rated 5 out of 5 stars

Excellent snagging report

Team was great to deal with, turned up on time and conducted their work thoroughly. Report was quickly dispatched accurate and a handy excel spreadsheet to help manage the snagging work going forward. Very efficient and worth the initial outlay to sense check that the build was to code.

November 11, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thanks for such a wonderful review! We're really glad you were so pleased with everything. Thanks again for choosing HomeSnag, best of luck in the new home!

Rated 5 out of 5 stars

Fantastic snagging company!

Fantastic snagging company! The customer care, service and professionalism was stellar!
Lee was a great person to deal with and has an amazing eye for detail. We are definitely going to recommend you in the future!
After just a couple of days few snags were already fixed and site manager did not have any objections and promised to fix them all!
Don’t think twice just go with this company, they really know what they’re doing.

November 15, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thanks for your lovely review of Lee and the company. We're delighted to hear that you were so impressed with the service you received and that the snags are already fixed! Thanks again for choosing us and we wish you all the best in the new home

Rated 5 out of 5 stars

Highly recommended

Very detailed, spotted things i didnt even notice and i’m a details person. Easy booking system and pretty much hassle free. Report came back pretty quick and the report was very clear with images too

November 7, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Faizal, Thanks for your review. We're really pleased that you are so happy with everything and we wish you well in your new home!

Rated 5 out of 5 stars

Very professional nothing a problem

Very professional nothing a problem , changed times at the last minute due to late completion , not a problem to Homesnag , very very accommodating , i received the report within 2 days and it was FANTASTIC , very detailed and nothing missed, 100 points picked up and passed on to builders , Thanks again wouldn't hesitate to promote this company to Friends .

November 8, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for choosing and reviewing HomeSnag. We are really happy you were so pleased with the service you received and we wish you all the best in your new home!

Rated 5 out of 5 stars

Peace of mind

We had George to do the snagging for our new home which is a show home. Absolutly amazing. Very friendly and he answered every single question in a professional manner. Definitely worth it. The report was so detailed that we simply send it to the builder for them to follow up and clear the problem one by one, so easy. Will recommend Homesnag to my family and friends.

September 14, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Dan, Thanks for the lovely review! We're really happy to hear you're so pleased with George and the report you got following your inspection. Thanks for choosing us to snag for you!

Rated 5 out of 5 stars

HomeSnag Report

Daniel from Homesnag arrived on time and produced a very detailed an professional report, including photos. I think that the report will assist in working withy our builder to identify and clear u all snags.

October 12, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for your review Barry. We are glad you are happy with the report and we thank you for choosing HomeSnag to inspect your new home!

Rated 5 out of 5 stars

Professional and a clear report supplied.

Although we had to wait a couple of weeks for our survey, I can’t fault Home Snag in their professionalism and the clarity of the report. We discussed a many of the issues which were found on the day and the report was provided by email within the time scale advised. I wouldn’t hesitate to recommend Home Snag to my friends and family.

October 10, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for your lovely review of HomeSnag. We are delighted to hear that you were happy with everything and we thank you again for choosing us to snag your home for you!

Rated 5 out of 5 stars

Really communicative

Really communicative. The report they provided was much more in depth than expected and very useful having just purchased a new home.

September 19, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Lucas, Thank you for taking the time to review HomeSnag. We're glad you were happy with the report and we thank you again for choosing us to snag your home!

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout. We weren’t sure of our moving date as it was a brand new home and the team were amazing. I kept them posted along the way and in return they were really helpful and understanding. Tom who did our snagging was very thorough and the report was easy to understand and had photographic evidence to help us get a better visual.

September 27, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Sumera, We are so pleased to hear you were so happy with the service from the team and the snagging report you received from Tom. We wish you all the best in the new home and we thank you again for choosing us to snag for you.

Rated 5 out of 5 stars

I am absolutely delighted with the work…

I am absolutely delighted with the work by HomeSnag. Alex who visited my property found more than 200 issues, including a number that I wouldn't have found until it was too late. In addition, the report was very detailed with photos and references to NHBC standards. I can thoroughly recommend HomeSnag and intend to book a resnag when the rectifications have been made.

September 20, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Matthew, Thank you so much for such a wonderful review. We are really happy to hear you were so pleased with Alex and your report. We hope it helps in getting the issues rectified and we look forward to having you back for a reinspection. Thanks again for choosing HomeSnag and we wish you all the best in the new house!

Rated 1 out of 5 stars

Had our survey booking cancelled due to…

Had our survey booking cancelled due to conflict of interest. If you are purchasing a David Wilson Homes property (owned by Barratt) then don’t contact this company. They have so called contracts where they snag more than one property for the developers so won’t take your booking.

Update you failed to mention your offer if I pull down this review and secondly your competition have 2 businesses, one for consumers and one for developers so they have no conflict of interest at all. You need to adjust your business model!

September 12, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Dear Louise

As a company regulated by RICS, we have a professional responsibility to notify clients of any conflict of interests. One such conflict is that we do pre completion surveys for David Wilson Homes in some regions, one of which happens to be where you are moving to. Therefore we politely and promptly raised that we wouldn’t be able to carry out the survey in plenty of time before it was due. In response, you said we were in the pockets of the developer and ended the call.

David Wilson Homes ask us to carry out the exact same style of survey and to the same level of detail that we offer to customers. This is because they want their houses to be as good as possible, which I commend them for. But it holds no sway whatsoever in us conducting a survey on any of their houses over other developers. When we have notified customers about this conflict of interest beforehand, they have actually been grateful considering their property has already had / due to have an independent survey they wouldn’t need to pay for.

I note your last comment to our office manager that you have decided to book with one of our competitors. I know the company that you speak of, whom like us are reputable, established for a number of years and have excellent testimonies. However they also carry out snagging surveys for developers, so I imagine that you now will tarnish their hard-earned reputation publicly by leaving a 1 star review just in the same way you have done for us?

It is a shame that you have felt the need to do this for the sake of a few minutes inconvenience finding another company.

On behalf of the HomeSnag team we wish you all the very best in your new home.

Best wishes
Tom
Managing Director

Rated 5 out of 5 stars

Happy customer

Happy customer. Very comprehensive report on 200+ snags with photo evidence which i can now request developer to fix. Good communication with Daniel. Money well spent.

September 2, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Ajaz, thank you for taking the time to submit a review. We are really pleased you were so happy with Daniel and your report.

Rated 5 out of 5 stars

We had the pleasure of having Anthony…

We had the pleasure of having Anthony come to do our snagging for us on our new build home. He was absolutely excellent, thorough and explained everything clearly of what to expect and what the findings mean. He arrived exactly at the time stated and took his time making sure no stone was left unturned. The report we received was detailed and we couldn’t be happier and we have already recommended to friends and would use you again ourselves.

August 27, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Abbie, Thank you for your lovely review. We are so happy to hear to how pleased you were with your inspector and your report. Thank you for choosing HomeSnag and we wish you all the best in your new home.

Rated 5 out of 5 stars

Great from start to finish!

We booked home snag as we purchased a new build property and wanted piece of mine on our new home. Anthony was great from the start and was very helpful and friendly. Explained everything from start to finish and surveyed the property very thoroughly.

After the survey was complete Anthony went through the main snags he had found, explaining in detail, which was great.

Received the full report couple of days later which was full of detail and a really easy lay out to read and understand, which we then forwarded over to our home customer service team.

We paid extra for the borescope inspection and window and wall measurements which I highly recommend. You recieve a seperate document with all the measurements on with images which makes it really easy to understand.

Overall really good experience with homesnag and would highly recommend to anyone. Great customer service team also and very helpful from start to finish!

Thanks!

August 21, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi James, Thank you for your wonderful review. We are pleased to hear you were happy with Anthony and the service you received from our company. We wish you all the best in your new home and we thank you again for choosing HomeSnag!

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money - would recommend to all prospective new homeowners. Was very impressed with the detail in the report and the communication both leading up to, and following, the visit. Picked up on issues we wouldn't have uncovered for weeks so this gives us great comfort that we will get the issues rectified and walk into a house with minimal issues

August 15, 2022
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hello Tom, thanks so much for taking the time to leave us a 5 star review. We're really pleased you found the service helpful.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look