HomeSnag - Professional Snagging Reviews 

284
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making interactions pleasant and informative. The service is frequently described as thorough, efficient, and of high quality, with many appreciating the detailed inspections that uncover issues they would not have noticed themselves. People also highlight the excellent quality of the reports, which are comprehensive, timely, and include valuable details like photos and building regulations. The booking process is noted for being easy and flexible, complemented by great communication and helpful customer service from the office team.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, thoroughness, and extensive... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the exceptional thoroughness and detail of... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as smooth, easy, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

Lee visited property and produced a report highlighting many serious faults from ‘5 star builder’ Barratts. Yes it cost £475 but without the report to back you up , there is little leverage to force t... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(284)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and nice

The report is professional and helpful. Harrison is nice guy and doing a great job. Working in very detail to check the items and inform us early he need more time to complete the job. The next day I already have the report on hand. The developer appreciates his working manner which the report can show, which shows the clear detail and makes the developer follow up easily. Wish he had a good future with HomeSnag.

March 9, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

We are pleased to hear you were happy with Harrison and your report. Thank you for choosing HomeSnag and we wish you all the best in your new home!

Rated 5 out of 5 stars

A very thorough snagging survey

A very thorough snagging survey. The full report was received within a few days. An excellent service!

March 15, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Sheena, Thank you for your review of HomeSnag and for choosing us to snag your home! We wish you all the best in the new property.

Rated 5 out of 5 stars

Excellent company great report

Excellent company. Carried out a snag on a property finding many things I would not have noticed myself. The snagger David gave a great report within 48hrs of his inspection.

It honestly pays for itself and is well worth it.

March 14, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Andy, Glad to hear you were so pleased with David and the report you received! Thanks for choosing us to snag for you, we wish you all the best in the new house!

Rated 5 out of 5 stars

Very professional report

Very professional report, worth recommending

March 15, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Winny, Thank you for your review and for choosing HomeSnag!

Rated 5 out of 5 stars

Punctual & Professional

Punctual, professional and quick to turn around the report.

March 6, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Stefano, Thank you for choosing HomeSnag to inspect your property for you!

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company, Their report was so detailed and picked things I would have never known. Thank you so much inspector Lee, I really appreciate your help. I would encourage people to use them, their services are great.

February 6, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi, Thank you for such a lovely review following your inspection by Lee. We are really happy to hear that you were so pleased with everything. Thank you for choosing us to snag for you and we wish you all the best in the new home!

Rated 5 out of 5 stars

Excellent service

Excellent service, the surveyor (David) did an excellent job. He's clearly very knowledgeable and has outstanding eyesight!. He saw things that I didn't notice until he pointed them out to me. The report put me in an excellent position to negotiate with the developer.

February 16, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Mr Evans,

Thank you for a fabulous review of David and the service you received. Thanks again for choosing HomeSnag, all the best in the new house!

Rated 5 out of 5 stars

Very detailed report and useful…

Very detailed report and useful knowledge shared by our inspector Lee. Highly recommended. I have already referred some customers.

February 21, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Stuart, Thanks for your review and for choosing HomeSnag!

Rated 5 out of 5 stars

Professional service

Professional service, arrived on time, worked methodically around the property and produced a comprehensive report delivered in around 3 days. Good value and easy to arrange. Recommended.

February 21, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Michael, Thanks for choosing HomeSnag and for taking the time to leave a review. Wishing you all the best in the new home!

Rated 5 out of 5 stars

Highly recommend HomeSnag.

Highly recommend HomeSnag.
Thank you Gareth for his professional and thorough inspection earlier this month. The report is detailed and easy to read.

We are impressed by the professional equipment used so that the major problems can be found and sorted before we move into our new house.

February 8, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Stephanie, Thank you for your lovely review of Gareth and the service you received. We're really pleased to hear you were happy with the report and the inspection. I've passed your feedback on to Gareth and the team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Daniel was extremely helpful and thorough in his investigation. Couldn't recommend highly enough!

February 24, 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Sabrina,

Thank you for your review. We are delighted to hear you were so pleased with Daniel and the service. Thanks for choosing HomeSnag - all the best in the new home!

Rated 1 out of 5 stars

Would not recommend HomeSnag

We had a snagging and thermal survey carried out on our new Redrow home in December 2020.

We discovered ourselves last year that a piece of tile was missing over a small section of roof at the front of the property. This was present at the time the survey was carried out but was not picked up on the survey. We brought this to the developer's attention, however they advised that they were unable to assist as it was not raised as an issue during the 2 year warranty period.

We then went back to Homesnag who did not want to know and stated that they their reports do not have to be wholly accurate and that they focus on more important issues with a property when conducting a survey. After two email exchanges - they themselves conducted a 'complaints review' which was carried out by the same person we had the email exchange with and basically said that they will not assume any liability and referred us to raise this matter further with the Property Ombudsman.

They are a complete and utter joke and have shown themselves to be completely self-serving with little to no regard of their own failings in providing a competent level of service.

February 15, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Dear Jenny

I am sorry to read this review, but would like to address the reasons behind our decision which I believe demonstrate why this review is unfair.

Firstly, please be assured that your complaint was handled by myself and the regional director, not just our office manager. After reviewing the survey, it clearly highlighted the chipped tile fragment in the gutter beneath. It is our understanding that 3 years on, you wanted us to compensate you for not pin pointing the location where the chipped tile came from despite us explaining that this was the responsibility of the roofing contractor.

The reason we quoted our terms and conditions to you in our final response is because you were not happy with our initial responses explaining that we did not agree with you. The survey you received from us in 2019 raised over 150 snags including thermal heat loss issues and other important issues out of tolerance.

Rating us 1 star we feel is completely unjustified in consideration of a small tile chip that is causing no harm to your property other than aesthetics.

We welcome all reviews, and thank you for your feedback.

Best wishes going forward
Tom,
Managing Director

Rated 5 out of 5 stars

Absolutely superb.

Absolutely superb.
Incredible attention to detail and a perfect report with photo evidence of everything to pass on to our builders.
Cannot recommend this highly enough. There’s absolutely no way I would have found 99% of the issues that were found.
I wouldn’t hesitate to use them again and genuinely have no idea why anyone who buys a new build property wouldn’t get this done.
Thanks again.

February 9, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi James,

Thank you for such a wonderful review. It's lovely to hear you were so happy with everything. We wish you all the best in the new house and thanks again for choosing us to snag for you!

Rated 5 out of 5 stars

Homesnag help with snag list on £900000 property

We paid £900000 for our property and there is a significant amount of major defects and also basic snags.
I used Homesnag to professionally document all these issues from a independent point of view.
The company is very professional and the reports generated are accordingly professional.
For those still looking for a snag list company then I would highly recommend homesnag.

Adam Smithurst Was our Homesnag representive’s / thanks Adam for the professional work.

February 9, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Simon,

Thank you for your wonderful review of HomeSnag and your inspector Adam. I have passed your comments on to the wider team to see. We are delighted that you were so happy with everything and we wish you all the best in the new home!

Rated 5 out of 5 stars

Great Service and Great Company!

Daniel was excellent and very thorough in his survey of our new house! Explained the process really well and found faults we wouldn't have including an unconnected extractor pipe in the loft, and 2 leaks! Cannot rate highly enough! Booking was brought forward as well which was a result and from start to finish the whole process has been excellent!

February 3, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Stacey,

Thank you for your lovely review. We have passed your comments on to Daniel and the whole team. We're really pleased we could get you in sooner in the end! Thanks again for choosing HomeSnag and we wish you all the best in your new property.

Rated 5 out of 5 stars

David

David, the home surveyor, is brilliant. He has done a very good job. He thoroughly checked everything, and explained what we need to know. The report is detailed and very useful. Brilliant work. Thank you.

January 24, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Good afternoon, Thank you for your kind review of David. Your feedback has been passed on to the whole team. Thank you again for choosing HomeSnag and we wish you all the best in your new home!

Rated 5 out of 5 stars

No issues at all, would recommend

Homesnag gave a precise visiting time the night before, which was useful. I also needed to re-arrange the visit, which was very straightforward to do. I am happy with the report.

January 20, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Katya,

Thank you so much for a wonderful review. We are really pleased that you found the whole process so easy and that you are happy with your report. We wish you the best in your new home and thank you again for choosing us to snag for you!

Rated 5 out of 5 stars

Post completion Review

Really glad I chose Homesnag to look at my new build post completion. They went into so much detail and found out much more than I had anticipated or would have even looked at myself. Wouldn’t hesitate to recommend to anyone else both my neighbours either side have used them.

January 6, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Julie, We're really pleased to hear you were so happy after choosing HomeSnag to inspect your property. Thank you for your review and we wish you all the best in the new home!

Rated 5 out of 5 stars

David was excellent

David was excellent in identifying any issues with the house and the report picked up lots of things which we would not have seen so very worthwhile using HomeSnag

January 6, 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Ian, Thank you for your review of HomeSnag and of your inspector David. We wish you all the best in the new house!

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