HomeSnag - Professional Snagging Reviews 

284
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making interactions pleasant and informative. The service is frequently described as thorough, efficient, and of high quality, with many appreciating the detailed inspections that uncover issues they would not have noticed themselves. People also highlight the excellent quality of the reports, which are comprehensive, timely, and include valuable details like photos and building regulations. The booking process is noted for being easy and flexible, complemented by great communication and helpful customer service from the office team.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, thoroughness, and extensive... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the exceptional thoroughness and detail of... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as smooth, easy, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

Lee visited property and produced a report highlighting many serious faults from ‘5 star builder’ Barratts. Yes it cost £475 but without the report to back you up , there is little leverage to force t... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(284)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Informative and Detailed. Excellent

We booked Homesnag for a post completion snagging survey including the thermal heat loss survey. Matthew our surveyor conducted an extremely thorough inspection of the property and took the time to highlight and explain issues identified. All types of issue were identified from very small to quite significant and where appropriate they were referenced against the relevant NHBC standard placing us in a strong position to discuss items with our builder. I would definitely recommend Homesnag and Matthew for anyone buying a new property and the results more than justify the survey cost

January 8, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your great review. We truly appreciate you choosing HomeSnag and are glad to hear you were pleased with the service provided. All the very best in your new property!

Rated 5 out of 5 stars

Great Service

Really good, efficient service. Replied promptly to my enquiry. Arranged a surveyor appointment within two days. Payment system easy to use. Carl the surveyor was very thorough, professional and knowledgeable. I felt very reassured and provided a report very speedily. Would definitely recommend.

February 7, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

We really appreciate you leaving a review—thank you! It’s great to hear you were happy with the inspection and report. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Excellent experience

We were very pleased with the pre completion inspection carried out by Carl Joseph. We found his report appropriately detailed and he made himself available for a follow up call where he was able to answer our remaining queries. Would definitely recommend.

January 27, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Our inspector was brilliant!

Our inspector was brilliant- he searched the whole property from top to bottom and made a comprehensive report to show the home builders. Thankfully there was nothing serious in the report but I think the peace of mind it gave me was amazing. Carl had a very personal approach and sympathetic attitude which made it a very good experience. He did the report on the same day to use in time for my customer service visit.

January 28, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Many thanks for your feedback. We’re delighted to hear you were satisfied with the service and will be sure to pass your comments on to the team. Best of luck in your new home!

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I instructed Homesnag to conduct a snagging report on the property I have just purchased in County Durham, communication was excellent from the start. The survey was carried out really quickly. I had the report the same day it was carried out.
I regard myself as being quite good at snagging as I'm a tradesman, however Daryl from homesnag spotted snags I wouldn't have dreamed of. Daryl is extremely professional & very helpful. He arrived on time & explained everything & just got on with it, when he was finished he explained what was found in great detail.
The report is very comprehensive & has the NHBC tolerance's making it very difficult for the builder not to complete the snags or correct poor quality workmanship.
You pay a lot of money for your property & in my opinion it is complete madness not to have a snagging survey carried out.
Daryl you are a credit to homesnag.
Thank you
Patrick

January 25, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Patrick, Thank you so much for such a wonderful review. We are delighted to hear that you were so happy with Daryl and the service you received. Thank you for trusting HomeSnag to inspect your new home for you. Wishing you all the best in the new house :)

Rated 5 out of 5 stars

Really recommend this company

Really recommend this company. Easy to book, excellent communication. Staff friendly. Lee did our snag and did a great job gave us a lot of confidence in what he was doing and we had the report the next day (Sunday) highly recommend

January 24, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Adam, Thank you for your excellent review of Lee and the HomeSnag service you received :)
We wish you all the best in your new home!

Rated 5 out of 5 stars

Efficient and worthwhile

Quick to arrange and the report arrived quickly too. Very thorough examination. Good communication.

January 21, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your review Richard, We are delighted to hear you were happy with everything.

Rated 5 out of 5 stars

HomeSnag - First class service!

Matthew came out to snag our new build home. Everything about this service was first class. We could no recommend HomeSnag enough, if you have brought a new build home, you need to use them! Matthew was very knowledgeable on new build homes and building regulations. He took him time to produce an excellent snag report that was clearly presented, easy to understand and in a document we could easily forward on to our builder. The attention to detail was excellent, we thought we had identified a lot of snags ourselves but Matthew identified many more, that we would never have noticed.

January 22, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a lovely review Stephen. We're delighted to hear you are so happy with your inspector Matthew and the report you received. We’re glad we could help with your new build inspection and really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great experience

Matthew did a thorough inspection and sent the report on the same day, he also took time explaining the issues and answered all our questions.

January 21, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thanks very much for your review. We’re happy to hear you were pleased with both the service and the report. Wishing you all the best as you move into your new home 🏡

Rated 5 out of 5 stars

Matthew absolutely brilliant &…

Matthew absolutely brilliant & informative. Highly recommend! 🤝

December 10, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your great review. We truly appreciate you choosing HomeSnag and are glad to hear you were pleased with the service provided. All the very best in your new property!

Rated 5 out of 5 stars

Pre completion snagging

Matthew recently carried out a pre-completion snagging inspection for my new build property in Basingstoke and did an excellent job. He identified numerous issues that I would never have spotted myself and explained everything clearly and patiently. His attention to detail and professional approach were outstanding. I would highly recommend Matthew to anyone purchasing a new-build home.

January 9, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your lovely feedback. It’s always great to hear when our customers are happy with their inspection experience. Enjoy your new home and best wishes from all of us at HomeSnag!

Rated 5 out of 5 stars

Urgent booking and instant report provided

We managed to book a pre completion inspection for the next day as we were rapidly approaching the completion. Matthew did a fantastic job surveying the property and issued the report within the same day, which was incredibly useful. He was very knowledgeable and explained the issues with the house in detail. All our requests were accommodated, such as a next day appointment, pretty much an instant report and friendly service. Very happy!

January 20, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your kind words and for choosing HomeSnag. We’re so pleased to hear you had a positive experience and hope you enjoy many happy years in your new home 🙂

Rated 5 out of 5 stars

Really good experience with HomeSnag

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional, and we really appreciated the way he talked us through all the snags he found to ensure we understood them. It's always nice to hear that your house is the best the surveyor has seen so far this year (though less meaningful on Jan 2nd)!

January 2, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Emma, We really appreciate your review. Tank you for choosing HomeSnag. We’re delighted to hear you were pleased with the service and wish you every happiness in your new home 🙂

Rated 5 out of 5 stars

Professional report and service

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new home last month and although Homesnag didnt cover our area we kindly asked if they would. For a small extra travelling cost they managed to fit us in. The surveyor was a wonderful person and produced an exceptionally professional service. Timely report was produced and forwarded onto the house builder who have also commented its the best report theyve ever seen.

Excellent work again 👏

January 8, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Darren, we are so pleased we could get you booked in, even out of area. Thank you for your lovely feedback. It’s always great to hear when our customers are happy with their inspection experience. And even more so after repeat custom so many years later! Enjoy your new home and best wishes from all of us at HomeSnag!

Rated 5 out of 5 stars

Great service

Great service and very professional, would definitely recommend. Marius did a great job creating a snag report for our new build home. Everything was well documented and clearly explained, he spotted things we would never have noticed but definitely needed to be resolved.

Now comes the "fun" part where we wait to see if the developer actually fixes all of the snags found!

January 6, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Dan, Thank you for such a positive review! We’re glad we could help with your new build inspection and really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent!

Picked up all sorts of snags I would never have noticed. The report was detailed and thorough, and it came through quickly. The surveyor (I believe his name was Marius) got back to me promptly to clarify my questions. I would definitely recommend this service for a new build. It’s reassuring to have an expert fighting your corner. Worth every penny.

December 6, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Mike, Thanks for your lovely feedback! We’re really pleased to hear that everything met your expectations and that you were happy with the inspection. Best wishes as you settle into your new home 😊

Rated 5 out of 5 stars

Very organised

Very organised, came across personal. Great information. Worth the expense

January 12, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thanks for your lovely feedback! We’re really pleased to hear that everything met your expectations and that you were happy with the inspection. Best wishes as you settle into your new home 😊

Rated 5 out of 5 stars

Best investment you will make on a new build house …

Best investment you will make on a new build house, after a month to and from with the site manager explaining snags we had spotted and mainly falling on deaf ears, I came across a company called Homesnag on tic tok and the issues they found on new builds was scary, so I went on their website and I must say it's an excellent website explained what they do and costs, so I booked appointment. David from Homesnag attended on time, introduced himself ask a few questions and I then left him to it, about 2hrs later he completed his findings explained nothing to major and the report will follow in a couple of days. When the report was received it was even better than I could imagine it was in depths and images, excellent report things mentioned an average person wouldn't spot until it's to late. If you have any doubts this is the company to get in.

December 18, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a great review Ian. We appreciate your feedback and have shared this with David and the team. We are happy to hear you were so pleased with the service and the report!

Rated 5 out of 5 stars

Really Positive Recommended 100%

We had a very positive experience with Home Snag, and in particular with Daryl who carried out our inspection. From the outset the service was professional and efficient, and the booking process was straightforward. On the day, Daryl was punctual, knowledgeable and approachable, and he took the time to answer all of our questions clearly and patiently.

The inspection itself was thorough and detailed. Daryl explained issues in a clear, practical way, which made it easy to understand what was important and why. The report was delivered promptly and was comprehensive, with clear explanations and photographs that highlighted matters we would not have identified ourselves. Overall, the service felt well organised, reliable and focused on giving clear advice throughout the process. We would highly recommend Home Snag to anyone looking for a professional and dependable snagging service.⭐️⭐️⭐️⭐️⭐️ Thanks Daryl .Paul and Caroline

January 4, 2026
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such a wonderful review Paul! We are so happy to hear that you were so pleased with Daryl and the service you received! Thank you for taking the time to share your feedback and for choosing HomeSnag to inspect your new home for you :)

Rated 5 out of 5 stars

HomeSnag Highly Recommend

Matthew was brilliant, explained everything and was very thorough in his work. The report has been sent to the house builder now for review and resolution. I would advise anyone to use this company!

December 30, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for a wonderful review Ryan! All the best in the new home :)

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