HomeSnag - Professional Snagging Reviews 

283
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making interactions pleasant and informative. The service is frequently described as thorough, efficient, and of high quality, with many appreciating the detailed inspections that uncover issues they would not have noticed themselves. People also highlight the excellent quality of the reports, which are comprehensive, timely, and include valuable details like photos and building regulations. The booking process is noted for being easy and flexible, complemented by great communication and helpful customer service from the office team.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, thoroughness, and extensive... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the exceptional thoroughness and detail of... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as smooth, easy, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

Lee visited property and produced a report highlighting many serious faults from ‘5 star builder’ Barratts. Yes it cost £475 but without the report to back you up , there is little leverage to force t... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

283 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(283)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Thorough and quick PCI inspection - Matthew

Matthew carried out a PCI inspection on our new build home in Bucks. He was really thorough and explained things clearly in his follow-up phone call. The quality and speed of the service (same day turn around due to morning slot) was great and id definitely recommend Matthew / HomeSnag to anyone!

September 18, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for the wonderful review Francine; we have shared this with the team. So glad to hear you were happy with everything! Thanks for choosing HomeSnag :)

Rated 5 out of 5 stars

Naomi provided a clear & very helpful…

Naomi provided a clear & very helpful explanation of the surveys regarding new homes. Her guidance was appreciated.
The inspector who am carried out the survey ( Matthew) produced the report the same day. Would highly recommend using this company.

September 13, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello Thank you so much for this lovely 5 star review. We really appreciate you taking the time to do this and wish you all the best in your new home :)

Rated 5 out of 5 stars

very thorough and patient…

Matthew was very thorough and patient explaining the process and the results of the snagging survey. With a same day turnaround, so that the builders can start on immediate corrections is amazing service. Money well spent.
Thanks!

September 5, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello thank you so much for this great review. We really appreciate it. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

“Homesnag”-Professional-Highly Recommended

If your looking for a professional home snagging company? You’re at the right place already.
Initially Homesnag was recommended by my daughter who bought her own new build home several years ago. Amongst other issues, They highlighted the upstairs floors that had been incorrectly built to the current Building Regulations Specifications in her family bathroom, as a result this was rectified by the builder at no cost to herself, bearing in mind this was under a Amtico vinyl tiled floor and involved the majority of wall tiling and bath paneling be removed and relaid, saving her thousands of pounds It’s not the obvious right in front of you that may be an issue!
That one issue was worth the cost of the inspection.
On my own house the inspection was carried out with extreme professionalism and the knowledge of Tom on building regulations and standards was second to none, his highly detailed reports including room by room photographs, aerial footage of roofing shows exactly where any potential problems could be.
Each snag is referenced to its building regulation so the builder knows exactly where it is and to what standard/specification should be achieved.
From your Inspection on day 1, to receiving your highly detailed report on day 3.
It is definitely worth paying the price of Tom’s expertise for your peace of mind, knowing how much you spend in your property investment.
I’m now in a good position with referenced building regs to the snags found!
I wouldn’t even know most existed until it cost me money to be rectified after my warranty had expired.
Thank you Tom and Well done Homesnag, 10/10.

August 28, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Great service from Marius at HomeSnag…

Great service from Marius at HomeSnag at the end of July when we moved into our new build. Having been here before we knew how to find the small snags, what we needed was someone with the expertise to find the ones we could not. Marius was spot on in his inspection and knowledge. With the inclusion of our snags we had a list of over 100 items for Taylor Wimpey to fix and with the Home Snag report little to know pushback from them. Given the cost was .1% of the house price, you would be silly not to spend the money. Items like heating plumbing the wrong way around, brickwork banding and loft insulation issues were key major red items and are all in the process of being fixed. Marius was with us for over 4 hours and did a thorough job. We also got the thermal survey which again showed up both heating and loft issues. Do not delay - use the team for your new build and move forward with your builder in confidence.

July 26, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello David. Thank you so much for this great review. We're really pleased we was able to assist with the snagging process and wish you all the best in your new home. Kind regards The Homesnag Team

Rated 5 out of 5 stars

Good value and essential for new build properties

What made this company stand out was the initial contact. I was given a lot of useful advice about the part a snagging survey plays when purchasing a new build. This was in contrast to some of their competitors, some of whom didn’t bother to responding to an enquiry.

However all the comms were good, I happened to be at the property when the rep attended and he was quite happy to explain some points to me, although I left him to get on with the job. The actual report turned up promptly and very sensibly it was in two formats, a spreadsheet simple style plus a pdf with photos. This mattered to me as it meant I could easily order the points. It gave me the confidence to have a sensible conversation with the developer about the snags and the timescales to fix.

All told very happy with report and price

August 29, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Paul, Thank you so much for a wonderful review! Great to hear we stood out from the start and that you were delighted with the survey and report. Thank you for choosing HomeSnag to inspect your home!

Rated 5 out of 5 stars

Great professional experience

Lee was incredibly helpful, talking through the different findings and also has provided feedback to the developers responses to identified snags which has been invaluable. The report was turned around within a day of the visit and good quality. Would definitely reccomend

August 12, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your review. We are really pleased to hear you were happy with Lee and the service you received. Thanks for booking with us and we wish you all the best in your new home!

Rated 5 out of 5 stars

Extremely good service

Extremely good service. Prompt report given after inspection which was extremely detailed with evidence of all completed checks. Highly recommend.

August 22, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Good morning. Thank you so much for taking the time to leave a review, we really appreciate it and wish you all the best in your new home :)

Rated 5 out of 5 stars

Brilliant service by homesnag

Brilliant service by homesnag, the survey was so thorough, so much more so than the home surveys we’ve had for older houses at the same cost. Daryl was friendly and talked us through the major issues explaining what was wrong and why, he must have spent over 5 hours at our house checking everything thoroughly. Later that evening (a Saturday) we then received a 54 page document detailing all the findings meaning that we could forward it to our developer within their 48 hours reporting deadline. We would definitely recommend this company and would use them again if needed

August 23, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello. Thank you for your lovely review, we're extremely grateful that you have taken the time to share your thoughts. Wishing you all the best in your new home. The Homesnag Team

Rated 5 out of 5 stars

Thank you Matthew @ homesnag

Matthew was assigned to us for our new build in Bucks. I could not rate his work and attention to detail highly enough. He picked up things we would not have seen or understood the ramifications of and that's despite the developer representation (of compliance, safety, building regs, etc). Above all Matthew had a passion for the topic which clearly showed through in the work we received including follow-up questions and responses times. Excellent job

August 14, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello. Thank you so much for this great review, we really appreciate it :) Wishing you all the best in your new home x

Rated 5 out of 5 stars

Matthew Blake exceeded our…

Matthew Blake exceeded our expectations. He was very thorough in looking at all aspects of our new build. Also provided clear explanations on some of the more significant issues that he was finding. He clearly has a high level of knowledge.
I would recommend Matthew without reservation to anyone looking to undertake a professional snagging of their home.

August 20, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello. Thank you so much for your lovely review, we really appreciate it and wish you all the best in your new home :)

Rated 5 out of 5 stars

Pre completion survey, quick and easy!

Quick and easy process from booking the survey to getting the report. Was kept up to date that they gained access to the house. Was also emailed the report the same day of the Pre Completion Survey. The report was very thorough and detailed, included photos of the snags they found, as well as photos of other checks that they had done that passed.

August 13, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello. Thank you so much for taking the time to leave a review, we really appreciate it. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

I highly recommend Matthew

I highly recommend Matthew. The snag was completed efficiently and professionally. Very good communication and all things found at the snag were explained thoroughly over the phone.

August 11, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello thank you so much for the great review. We're so pleased you was happy with the service. Wishing you all the best in your new home - The Homesnag Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, so happy I went with homesnag.
Daniel was professional and so helpful, we received the report quickly and it went into great detail.

July 17, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hello, thank you so much for sharing your experience, we're really pleased we was able to assist you through the snagging process. All the best in your new home :)

Rated 5 out of 5 stars

Would recommend

Easy to book, very competitively priced and very happy with the report we got from Daniel - had things captured we wouldn’t have known about as first time buyers and he arrived at the time we requested on our booking date.

July 24, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Paige, Thank you for your review and for choosing HomeSnag to inspect your property. We are delighted you ere happy with the service and wish you all the best in new home!

Rated 5 out of 5 stars

Vital service for new build buyers

Lee visited property and produced a report highlighting many serious faults from ‘5 star builder’ Barratts. Yes it cost £475 but without the report to back you up , there is little leverage to force the builder to correct their defective work. Special thanks also to Naomi in the office who is both knowledgeable and friendly. Don’t think, just book them!

July 21, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for the wonderful review Stephen! We're so glad the report has been so useful for you. Thank you for choosing HomeSnag :)

Rated 5 out of 5 stars

Thanks Simon.

Simon gave us a really great service & picked up a lot of things that we would never has seen or noticed. It really is worth spending the money & you get what you pay for. I will be using Simon again before my new build home warranty expires to fix any snags.
Thanks Simon.

May 12, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Professional Surveyor

I'm very pleased with the service provided by Dominic, and will not hesitate to recommend HomeSnag.

When my developer refusing to address the items on my initial snagging list, I hired Dominic (surveyor from HomeSnag) to do a second inspection. Dominic was very patient when answering my questions during his survey, explaining the weaknesses in the house and the different methods to handle such issues. He later was also willing to clarify his points, after receiving the developer’s comments on his survey report.

April 7, 2025
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

First class experience from HomeSnag and Marius

Marius from HomeSnag completed a Fundamentals Survey for us. He was polite, friendly, on time, left everything as he found it, explained everything to us clearly. He provided a report within the day and responded quickly when we had follow-up questions. I would not hesitate to recommend HomeSnag for this type of survey to provide reassurance prior to the end of the warranty period on a new home.

March 24, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your review and for choosing HomeSnag to inspect your property!

Rated 5 out of 5 stars

Highly recommend

Prompt responses to emails when asking questions about scope and booking, Dominic was friendly and thorough on the day, the Fundamentals Survey report arrived quickly afterwards with Dominic available by email for follow up questions.

February 5, 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were happy with the service and your report, and we wish you every happiness in your new home!

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