HomeStars Reviews 1,461

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its professionalism and efficiency from start to finish. Many people appreciate the helpful and polite staff, noting their care and clear explanations. The platform is often described as easy to use, making it simple to find reliable contractors and obtain multiple quotes quickly. Reviewers frequently mention satisfaction with the work done and the reasonable pricing. However, some customers also noted issues with communication, including unreturned calls and missed appointments. A few other people also felt that the pricing was too high or that the website's lead system was unfair to contractors.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting professionalism, efficiency, and friendliness... See more

Staff

Customers had positive experiences with staff, frequently describing them as professional, courteous, and... See more

Website

Clients share ambiguous opinions on the website, with some finding it helpful for connections and as a... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers finding quotes to be exact, reasonable,... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting quick and easy communication, allowing them to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have found some very good services recently for a number of my properties using the app. Allows me to track who I have been discussing various jobs with and close out with both the unsuccessful a... See more

Company replied

Rated 5 out of 5 stars

RELOCATION ENGINEERS!!! From the move estimate to the seamless move, this company is amazing! Cautious, careful attention to detail. Safe move for all of our items . Head office checked in befo... See more

Company replied

Rated 5 out of 5 stars

We got our home inspection done with Cameron and we were very happy with the way it was done. He was very meticulous in his findings and ensured every part of the home, including the appliances was we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day... See more

Company replied


Company details

  1. #5 of 15 best companies in Online Marketplace
  2. #2 of 3 best companies in Internet Marketing Service
  3. #1 of 1 best companies in Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

WOW!!!

WOW!!!! I am so impressed!! Nick at Metro West Gas & Appliance went above and beyond to ensure this customer was satisfied with a job well done. My Weber BBQ was in very bad shape and needed to be cleaned professionally. Nick was amazing, he took it all apart, used a grinder to remove all the gunk and cleaned up after himself so you didn't even know he was here. My BBQ looks brand new!! Thank you so much Nick I will definitely be a returning customer. And, I have already referred two of my friends to you. See you again next year!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience using…

I had a very positive experience using HomeStars. The platform made it easy to find qualified professionals, compare reviews, and request quotes. Communication was straightforward, and I was able to connect with a contractor quickly for my flooring repair.

I found the reviews helpful when making my decision, and the overall process was simple and convenient. HomeStars saved me time and helped me find reliable service. I would recommend it to anyone looking for trusted home improvement or repair professionals.

May 30, 2026
Rated 1 out of 5 stars

HomeStars has declined tremendously…

HomeStars has declined tremendously over the past several years! I used to get lots of interested contractors for my jobs. Last couple of years very low contractor interest. This year, 1 contractor interested out of 10!!! It seems to me they are avoiding HomeStars completely! I have no trouble contacting them directly!!!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience will be using this…

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day service if not next day
Great service

Thankyoy

May 29, 2026
HomeStars logo

Reply from HomeStars

We're so happy to hear you had an amazing experience with a company you connected with on HomeStars. We appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

WHAT A GREAT EXPERIENCE WITH STANNAH…

WHAT A GREAT EXPERIENCE WITH STANNAH FROM THE SALESPERSON STEVE BRESGI TO THE INSTALLDER KEVIN O,BRIEN, BOTH WER BOTH EXTREMELY HELPFUL ANSWERING ALL QUESTIONS ON YOUR PRODUCT & ALSO ALL QUESTIONS ON THE INSTALLATION & OPERATION OF CHAIR LIFT, NEED MORE EMPLOYEES LIKE THE TWO OF THEM. THANKS AGIAN GUYS GREAT JOB...

May 26, 2026
Unprompted review
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Reply from HomeStars

We truly appreciate your kind words and positive feedback!

Rated 1 out of 5 stars

paid money for full contract

paid money for full contract , Dale disappeared after one month , took all money and kept me hanging , cant trust , do not pay money up front

May 5, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.
If you haven't already, please feel free to reach out to us to provide further details, and a member from our team we'll be happy to support you! https://support.homestars.com/s/contactsupport

Rated 5 out of 5 stars

Excellent Worker, Great Job

He was available right away, came on time, very professional but also very pleasant to talk to. I told him basically what I wanted. The lilac bush was totally out of control, a sprawling mess. He trimmed it while asking for my opinion on his welcome suggestions. Price was good. Took all the branches away with him. I will use him again.

May 28, 2026
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Reply from HomeStars

We are so happy to hear about your positive experience with our service! We appreciate your kind words and look forward to assisting you again.

Rated 5 out of 5 stars

It was easy access

It was easy access. Just posted the work and received several quotes. Then I just did a review check on the ones that had quoted specific rates as the task was well defined. Hired one of them and got the job done.

May 28, 2026
HomeStars logo

Reply from HomeStars

We're glad to hear you found our service easy to use and efficient for getting your job done. Thank you for your positive feedback!

Rated 5 out of 5 stars

Sam listened to what was wanted

Sam listened to what was wanted, made suggestions, tried to keep costs down, and carried out the work quickly and efficiently.

May 27, 2026
HomeStars logo

Reply from HomeStars

We're so glad to hear your expectations were met with efficient service and cost-saving suggestions. Thank you for your kind words!

Rated 5 out of 5 stars

Storm door replacement

Excellent job done by vinh van ho in replacing my front door. I would hire western built windows and doors in a flash!

May 23, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're so glad to hear you had such a positive experience with your front door replacement! Thank you for your kind words.

Rated 3 out of 5 stars

Homestars is Harder to Navigate Now…

Homestars makes finding the right contractor fairly easy. However, I would like to see them offer more project options up front so I can specify who I'm looking for in one step. Their original system was easier to navigate and personalise my preferences.

May 24, 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We're glad to hear that finding a contractor is generally easy for you, but we appreciate your notes regarding our project options and navigation.
We are always looking for ways to improve the user experience, so we will share your thoughts about wanting more upfront options and personalization with our product team. Thank you for helping us get better!

Rated 5 out of 5 stars

This is a great reliable company that…

This is a great reliable company that I’d highly recommend. After Alfredo visited my home for an estimate and drone view of the roof, I decided to visit the company to see the roofing options. Had the pleasure to meet the owner, who showed me the warehouse that has everything in stock.
This was a part of my decision to use their services. The other is that the 4 steps they take to provide the service is absolutely true.
Highly recommended!

May 18, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad our platform could help you connect with a reliable company that provided such an excellent experience. We appreciate your recommendation.

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