Home Store Living Reviews 

Absolutely outstanding service!!! I went in just for a look after being let down my a online seller. I ended up buying the Louis dining table with 4 chairs … Paul from the second we entered the store was absolutely lovely he wasn’t pushy and actually let us look rather than get in the door and be hounding and pressuring like some other places… I then went back to buy the arianna coffee table . Ali the delivery driver was respectful of my home when delivering the heavy dinging table and placed it exactly where I requested. I had a slight manufacture fault with one chair leg and Paul
Sorted it out that day he’s an a great sales person. I’m now thinking what else can I buy 😂

To be honest the 1star is for the poor lad who has to deliver results to complaints. I bought a bed frame for a friend I paid in full £330 mind you that included £40 delivery which I think is a bit steep but never mind, I then talked with my friend and decided there was misunderstanding about the order so I rang 1hour later after being in the shop to cancel it.I was told it was already ordered within in the hour!! And was told they couldn’t cancel it then I was told they could but there would be a 25 per cent cancellation charge.so for one hour they have took £72.50 off the £290 fir bed they were going to take it off the delivery charge 😤 I won’t let this go they are supposed to be a local firm in a community and they want to rip a pensioner off so beware before paying that this is their policy I think it is downright disgusting customer service there was no discussion or anything just told that was their right. I think for an order placed for one hour this charge is a disgrace I will be pursuing this so be aware.

From going into the shop they we're really helpful. Delivery of my mattress was on time , the guys who delivered were excellent service was excellent. All in all 5 star 🌟 . You will not find cheaper elsewhere in my opinion. Quality is also excellent. I went to a few shops and all they tried to do was have my eyes 👀 out over price. Home store excellent for price also. Thanks.

Dear home store living,

This is regards my experience with the store you own which I am bringing to your attention especially regards my order I would like your attention and input on this surely this is not what you have worked for all these years for a customer to be impacted this bad and leaded out for 12 months nearly most customers would not even allow this much time and would of dealt with matters and made sure the have it sorted however I feel a have been more then understanding.

I ordered a table 04thNovember 2021 it arrived unfortunately damaged ok no problem contacted store who arranged for the table top to be exchanged and also the wrong bench arrived

18th November advised with exchange over tomorrow being 19th November ok again these things happen very understanding 19th November sorted.

Also found a split in the chair so this was January suppose to get sorted after sending pictures etc and item under warranty

Now since January been advised will get a new chair check in with yous 24th February 2022 no response , 22nd March chases this up again , 25th March advised been out of stock a while this item with supplier but due in the next week or so I left it till 04th April to follow up

05 April advised will check this with colleague for update will get back by end of the day nothing so waited till 11th June now as can see am more then fair and patient but it a becoming a issue “gets a reply will speak with manager and supplier has had some issues will get back to you Monday and sort this ok again I will give fair play and wait.

No reply so 15th June I ask what’s happening nothing so called up later on and advised to put chair in car to exchange wouldn’t fit with car had ,

24th June no deliveries available have to wait till next week 28th June exchange can be done however that was postposed due to covid within the house and didn’t want to put workers at risk

07th July we will exchange tomorrow brilliant problem solved we thought chair arrived 08th July chair delivered the wrong one dispute photos etc provided of the chair prior to delivery messaged 09th July to advise of the error made by the store advises colour and size is different to get a reply “ looks perfect to me” could see just by photo how wrong the was messages back and forth no resolution so now

27th august 2022 at this point chair exchange gets home all good noticed the chair is the same one I originally sent back with the tip underneath

12 September I noticed and informed yous no correspondence afterwards so came To store to resolved was advised and promised this matter will be resolved week or two time the chairs are coming in stock there was a apology and this shouldn’t of happened but since then nothing and to be fair this has now been going on for 12 months and yous have not been able to resolve this matter before now is totally not right I appreciate issues with supplier appreciate delivery times and even things happen we are all human and errors occurs but not since much and I now want to know what the store would like to do to resolve this nd what they can offer as this service has been far from ideal and even anyone should see that I will be coming back to store once the kids are back in school and I expect this matter finished and closed as I have now had it up to hear with this mess on it stops please and we solve this once and for all alternative I could go to trade and standards but this is not what I would like

Updated - TODAY

12 months on issues between supplier and store back and forth no resolution to the problem director has not responded and store can’t solve the problem for the customer.

The have tried to get us to take different chairs this time round , smaller chairs , even to the point I am told 27th October 2022 that there is two different chairs on the van and one of these will definitely match the one we have got. to be told today 28th October 2022 by the delivery guy he’s brought two of the chairs and the hope was we would just exchange them over giving the smaller etc not acceptable we have been not only giving wrong chairs but the faulty chair back again also a have offered the store to partial refund the items due to the massive issues we have had to deal with and yet no response these seem to be no different to home living as it stands I would highly avoid this store and home living (if still open) they are not the same company but no are any of them better promised things at this store was different in byker how wrong was I for sure.

I wished to resolve this matter in house but seems that’s not going to be possible so as it stands I can’t recommend this store and if a could give lower stars based on the 12 months I would only part I can say well done on is they are polite when first go and will take care of you there and then the rest I will leave to your mind

I WOULD AVOID THIS COMPANY AT ALL COSTS!!
Placed an order on the 16/07/22 for a new bed costing £1660. I called the next day to confirm the order had been received which it had. Lead time for delivery was 5-10 days. I called on 28/07/22 to find out when the bed would be delivered to which I was told they would find out from the manufacturer and get back to me. No one got back to me so I called again today 01/08/22 to be told that the payment from the finance company had not cleared. I called the finance company to confirm this to which I was informed the payment had cleared on the date of purchase. I called to inform them that the payment had cleared to which I was now told that the order had been cancelled as the purchase price was incorrect. Having looked into this the price has increased on the website by a further £250. Why cancel the order and not contact me to see if I was happy to pay the increased price??? I was then told the order had been cancelled on the 19/07/22 meaning the refund should have been returned to the finance company. I called the finance company again to find out if this was true to which they informed me it was not they informed me the order was accepted on the 19/07/22 and there were no pending refund transactions waiting to hit my account to which they would be able to see from the second the refund was processed. Obviously more lies from a corrupt company. I’m now having to wait until the 18/08/22 so I can raise a dispute through the finance company to get the funds back. To me this is a company who tries to spin any lies they can to customers to meet their own agenda and can not be trusted I would absolutely avoid them at all costs.

The worst sofa I have ever had looked lovely in store but when delivered arms were different colour to centre piece then did not fit together properly complaind and was told can't help you then last night it collapsed my grandchild was sitting on it furious is the way I feel.

Damaged Sofa. Awfully made stitching terrible. And didn't even sign for the item. The worst sofa ever. Customer service very very poor. They just don't want to know. Well i now have to take this further.
Please think again before ordering from this website because if its damaged of not right they don't want to know .

Couldn’t have been better!
Order can in a few days, extremely well packaged and the customer service was great.
Would highly recommend.

I ordered a item a couple of weeks ago and I have not received my item or confirmation of delivery, I have contacted them on many occasions but I’m being completely ignored. I will be reporting them to the trading stands and claiming my money back though the bank.

Terrible customer service
I purchased a table 4 weeks ago and everyone just ignores me have no idea when my table is coming or if I'm even getting it have tried asking for a refund but also been ignored so my last resort now is calling my bank and complaining about this terrible business which is such a shame as they do have the table I love!

I have been trying to cancel an order for a whole week. I have given my order number twice to staff via messenger only for them to ignore my following messages and not cancel the order. One member said they are working from home but this does not excuse them not cancelling my order or responding to the rest of the messages. Messages via facebook and instgram have been ignored as has my email.

Coming here was a total last minute decision I had been let down elsewhere and needed a bed the same day, I went in here and found exactly what I wanted and got it delivered hours later, excellent customer service would definitely recommend

I got matching diamanté mirror and lamp was gonna pay full amount Until the lovely lady who worked there got me sum finance on it got my delivery on time lovely people who work there great products for only 13£ a week wow! Defo recommend

Staff very helpful, beautiful shop would recommend this shop

love this shop everything iv bought been 100%
staff are very friendly and helpful would not shop anywhere else
I would recommend HOMESTORES 2 everyone