HOMESURE SUPPORT Reviews 

My dad no longer needed his policy and decided to cancel. This was done immediately and the customer service we received was friendly and helpful. Couldn't ask for more, thank you.

I block one number, they start using another. Phone up stating the warranty on my washing machine has expired. When I ask which one they are referring to and how long I have had it, they throw out wild guesses and never get it right.

They know my name, address and phone number. Problem is, the washing machine was bought when I was at a different address with a different phone number and was out of warranty years before I changed them. They have not had this information (or any information) from the company I bought the machine from. Total breach of GDPR.

Just wild stabs in the dark to try and get me to cough up for a warranty that, judging by the reviews, is worthless anyway.

If their accounts at companies house are anything to go by, they could barely afford to buy a washing machine for themselves or have enough people working for them to move one.

Edit: I am well aware there are several companies in the UK called Homesure but there is only one in Brighton offering appliance warranties, where all the calls are coming from.

Also - 'we do not call non-existing customers.'. But you employ a tele sales manager called Martin. And have done for 10 years.

This company is not registered with the Financial Conduct Authority, which by law you must be to offer warranties. They are operating illegally and a report has been filed with the FCA.

We had an issue with our oven heating up. We contacted Homesure and they were very quick to send out an engineer and have it fixed as soon as possible. We needed parts which were quickly ordered and fitted efficiently! Outstanding service!

I was present recording a call between you and my 70 year old father of yous telling him he's
'been Paying' for your services for years to which he kept telling you to cancel it multiple times, the man on the phone said 'well we'll still send you a letter out then you can wish to cancel' the letter had came today stating the price breakdown and when you will be taking it out although my father said for yous to cancel it multiple times.
He has been on hold for over 2 and a half hours which I can prove cancel his subscription NOW as I believe I have enough of a case to take to trading standards and further that you have been ignoring a senile man's requests and also ignoring his calls trying to resolve this. His 'plan number' is 12085FMJ if any money leaves his account after I have sent this email in plenty due time I will be contacting the bank for fraud and giving them the evidence of my father saying to cancel it multiple times and the evidence that you are ignoring his calls for hours. It will also be going to trading standards. Get it sorted - Jordan.

While under contract, for a number of years, our washing machine would not drain fully.
On claiming a callout we were told it did cover, what was recognised by them, of a lack of maintenence to drain as instructions which we had done. However we read on two occasions similar issues had been serviced.
I am only able to offer a gustimate of the date as it was only a phone conversation.
I look forward to hearing from them.

I’ve been using Homesure for a few years. I have only had to call them out once for my Bosch washing machine. They organised everything and got the problem sorted out quickly. I think their quotes are reasonable and they might even negotiate a deal!
Anyone I have spoken to has been professional and very pleasant and not the slightest pushy.

I have only given this company one star because I couldn’t comment until a star rating was chosen and there is no minus star. Last November I received a renewal notice, costing £99.99 for insurance for my washing machine. Suitably furious I rang and had the argument that I didn’t want this, I had never wanted it and I wanted to be removed from their database. I received a confirmation that this had been done. Fast forward to this morning when I received a notification that they would be collecting my direct debit for insurance for my washing machine and now a fridge freezer which I don’t have My fridge, which I love, is 22 years old and my freezer is around 10. To the best of my knowledge I haven’t bought another washing machine to replace the one I got the disputed bill for in November. The arrogance of their reps is unbelievable and they probably have extra training on how to deal with highly irate people who won’t tolerate scammers, because that is exactly what they are. I’m 82 but fortunately I’m well capable of dealing with these thieves but far too many aren’t.

If ever this company calls -AVOID at all costs they are at best devious but some could consider them to be fraudulent.
I am Power of Attorney to a 90 year old widow and they somehow, when she had a new Cooker & Fridge contacted her to persuade her that she needed a breakdown plan.
How did they get this information.
They were so convincing that she apparently might have exposed her bank card details (she already has full cover on her household insurance). They took £240 on the basis this was a Triennial Agreement but even before the 3 years expired they took payments of £99.99 and £159. Having reported it again to the Bank who informed me that after I raised the matter with Homesure they have again tried to take additional payments which thankfully the Bank stopped.
The Fraud department are again engaged and are being extremely helpful in getting her money back.
Don't go through what I am going through ensure you AVOID THIS COMPANY.
I have contacted them and they have avoided sending me a response.

AVOID this Company !!
I was ( Cold Called )
My washing machine extended warranty was due for renewal, this company called me and led me to believe it was a continuation of my original policy , they took £198.00 and 3 weeks later they took £240.00 from my account that I did NOT authorise !!
Several phone calls later and I am still fighting for my money back !!
They are so rude and abrupt when you call them. AVOID Them !!

Recently renewed my policy to cover the breakdown of my washing machine,( £140 including VAT.) Homesure took £240 from my credit card, eight days later they took another £240 from my credit card all unauthorised,It has taken a number of phone calls and several days to achieve a return of my money.
AVOID THEM!

After we had cancelled the Bogey insurance they kept pestering my elderly mother to take a new policy out.. For a 8 Year old (Maybe more) washing machine!! 120.00 a Year! For 3 years.. I live in Italy so not able to do much although I sent an email from their site asking to cancel.. And will call police and fraud sites!

Sunday--waited in all day for an 8-6 appointment. Told to expect a telephone call when the engineer was close. Gone 6 pm no call and no engineer. I phoned in to complain. Have a new appointment for Friday again between 8 and 6.

Avoid this worthless service. Our washing machine failed so put a call in for an engineer and was told we would hear in 24 hours. After 30 hours we called back and was told they meant 48 hours. After ANOTHER 24 hours we received a third party service company call and was offered an appointment in THREE WEEKS for a non-operating washing machine!! This company obviously is a VERY low priority with Bosch and to call their £260 contract a "Breakdown Plan" is totally missleading.

My elderly mother was conned into buying Drains cover and they’ve set a DD for £25 a month at her bank. She still receives calls from this same company asking for payment for different types of cover. They have her bank details and take the money without consent. They’ve even set up radiator cover - she has no radiators in the house! I have ironically just used the drains cover via Homesure but they can’t do the work as it’s apparently capped at £500 and I was advised to go through my insurance. When I asked why I don’t just do that anyway I was told but then you’ve got to pay the excess….which I now have to do anyway ….jeez!

If only I was allowed to give minus stars it would be minus 10.

My wife was called earlier this year to renew a policy which we started in 2018. We received a letter dated the 7th of April 2021 with a charge of £260 including VAT showing a start date of 7th April 2021, an anniversary date of 7th April 2024 and a frequency of collection as Triennial.

This letter showed that the items now covered were a Washing Machine and Fridge Freezer.

In May 2021 we received an identical letter with the same policy number, with a charge of £260 including VAT except that the start date was now 20th May 2021, an anniversary date of 20th May 2024 and a frequency of collection as Triennial.

This letter also showed that the items now covered were a Cooker/Oven and Tumble Dryer which we did not ask to have covered and the £260 was taken from my wife’s card without authorisation

My wife has now noticed that they have taken a further £240 from her card, again without authorisation.

I would advise anyone who has given their card details to this company to cancel that card immediately.

I have written to the Financial Services Ombudsman to complain

Had a washing machine repair this morning and want to say that I was very happy with this plumber, he was wearing a face mask and offered to take his shoes off when entering my house.

I wouldn't usually come online to write a review but I had an awful experience recently with an emergency plumber from google when I had a burst pipe, and I came on here to write bad review on them!

Thank you Clem? Its refreshing to have a someone turn up on time and have manners. Hopefully don't need you again!

I took out this policy for Breakdown Cover as I was lead to believe it was a continuation of the warranty that had just expired on my washing machine (cold called). The letter received stated that all parts and labour were included,however about 6 months into the agreement the door was difficult to shut I spoke to their representative who said the door wasn’t covered. Recently we required an engineer as the drum has dropped Homesure have said a repair is not viable and were quite rude and abusive when I questioned it we (of course) have not seen a copy of that report. I will never use this company again and would advise anyone with this agreement to look at the terms and conditions very carefully as there are a lot of get out clauses.