Only half my order arrived. I have emailed them twice and still no response, you can phone a mobile but it’s never answered and they never call you back
Company replied
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See what reviewers are saying
Waited 12 weeks now for resolution to incorrect item sent. Delivery was late. Item was wrong. Quality was inferior. Sporadic replies to my copious emails. Return label promised and not received. Force... See more
Company replied
Delivery much overdue and still waiting. They don’t respond to complaints of non delivery. They mislead on prices by not quoting an additional VAT charge on delivery! Am removing Homevibe from my... See more
Company replied
I am totally annoyed with this company I ordered a duvet set grey with unicorns on paid 17.98 inclusive of postage they did reply telling me lost in transit offered refund or send again I took send ag... See more
1.2
Bad
378 reviews
Replied to 44% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't trust this company
I ordered the items since November and until now I haven't got them. I'm not very happy with how they dealt with my query .Don't trust this company because you're just wasting your money,God knows if you can get refunded in the future
November 20, 2022
Unprompted review
I ordered a black five fin oil radiator…
I ordered a black five fin oil radiator and received a white mini oil filled radiator. I have contacted the company three times via message and emails and to date have had no response. I would definitely avoid this company at all costs.
December 11, 2022
Unprompted review
Avoid this company like the Coronavirus!
Delivery much overdue and still waiting. They don’t respond to complaints of non delivery. They mislead on prices by not quoting an additional VAT charge on delivery! Am removing Homevibe from my list of on-line purchasers Wouldn’t touch them with a barge pole. Caveat Emptor: they are not a company with any integrity!
December 22, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
AVOID THESE FRAUDSTERS / What a terrible company
What a terrible company! I’ve emailed them on several
occasions and to date I have not received an answer to my query. Furthermore, I have still not received the paid for item. DO NOT USE THIS COMPANY, THEY ARE TERRIBLE. They take your money and don’t send the item. I will be reporting them to trading standards and because I live near them, I will be visiting them to get my money back. AVOID THIS COMPANY AT ALL COST! THEY ARE USELESS AND ARE NOTHING MORE THAN FRAUDSTERS!
November 25, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Terrible Customer Service
Terrible customer service I have emailed them 4 times without so much as one reply. The item was a Christmas present I ordered a small and was sent a 3XL so all I want to do is send it back and get my correct order
December 4, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Wouldn't even give one star
Wouldn't even give one star! Shocking customer services. Ordered towels, had to chase where they were. Gave my details over twice before they arrived. Want to return them as shocking quality. Have emailed their precious email and still no further forward. Have tried all avenues and got no where!!!! Avoid this company
December 1, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Lost in transit!
Ordered an item in October. November still not received so mailed and text the company, was told I would get a refund as the item has been lost in transit and I would get a refund
14 days later I’m still waiting that refund
I have now passed this on to my bank
Use at your own peril!!
October 16, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Ordered towels in March for £19.9919.99
Ordered towels in March for £19.99, it is now December and still nothing.
Contacted them several times and was just fobbed off.
Utter, utter SCAMMERS!
AVOID, AVOID, AVOID!!!!!
March 5, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Ugh !! Don't waste your hard earned cash!
Ordered item after 2 weeks still not delivered, after promising 2 to 3 days for delivery, contacted on numerous occasions, always the same reply, "thank you for you patience, item will arrive in 2-3 days, still waiting, sent mail complaining, no reaction, in my opinion, is NOT to support this so called company, very unreliable !!!!
November 10, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Please don't order from this company…
Please don't 9rder from this company you have to pay for returns which costs more than the item I haven't received my second parcel I can't afford to lose the money and items are cheap and tacky so save your money
November 8, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
RUBBISH COMPANY UPDATE
What a waste of time and money I dont think they have the goods in the first place to sell and you keep getting told "lost in transit"RUBBISH COMPANY came good, and in the end, SHANON a very helpful customer sales agent sorted the problem out although not the colour ordered an alternative was delivered which I was very pleased with
November 7, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Avoid scammers
Twice I have ordered and twice no items, no reply to messages to their customer contact email or phone number. Only reply received was when we initiated resolution via PayPal.
They asked if I wanted items as my order was "lost in transit" asked for proof it was lost in transit as I had not received any tracking and they auto refunded - obviously a total lie if they can not provide proof of order being sent.
Would not recommend if we could rate as a minus we would!
October 31, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Zero Customer Service
Ordered a bbq months ago. Never delivered despite many promises no refund. Our credit card company has now refunded us and will be pursuing Home Vibe themselves.
Avoid at all costs
October 15, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
I ordered an extendable hose on the…
I ordered an extendable hose on the 28th July £20 still not received it. Have emailed company at least 6 times and I have been offered a refund but have still not received it. Do not buy from this company they are a scam. Customer service is very poor.
July 28, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
I ordered 3 pug dovet cover sets weeks…
I ordered 3 pug dovet cover sets weeks ago still not arived and phoned and emailed but no reply also left message on phone still no reply do not buy I paid £50 for the duvet sets 😢
August 23, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Great company
I had great customer service, I ordered a light them seen a pack of 2 lights, I emailed homevibe to ask them to cancel and change to the 2 pack, this was done very quickly and I am delighted with the service I received
August 29, 2022
Unprompted review
This company is absolutely useless
This company is absolutely useless , I ordered 2 king size cream fitted sheets in July , I received 1cream double sheet which has marks on it seen through the plastic cover , they contacted me for proof which I sent them , they then offered white which I accepted , still no delivery , I contacted Groupy who contacted Home Vibe who replied saying my purchase was delivered but it was the wrong size and amount , I’m now contacting Groupy and Home Vibe again , not able to speak to anyone .
July 18, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
Struggling to get a refund for a faulty item perched
I purchased a 11ft Telescopic window cleaning set on the June 22 it was delivered with a vital part missing.
I have tried to get a refund.
I sent required Photos as they wanted to have the courier info, to assist there inquiries.
I continue to recover my money.
I still am pursuing this , no joy as l write this ☹️ I will not be using them again.
August 8, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
At best, useless , at worst downright crooks!
Ordered a hosepipe from them on July 19th and paid but have heard NOTHING SINCE! Impossible to contact them and neither explanation nor refund has appeared.
August 3, 2022
Unprompted review
Reply from Homevibe
Hello,
We are sorry you feel this was about our service, could you please email us via homevibecs@gmail.com and we will gladly assist you with your issue.
Our customer service team are working around the clock to assure a satisfactory and honorable service, our response time is around 48-72 hours during peak season.
We look forward to assisting you.
Many thanks for your patience.
Kind regards, HomeVibe
DO NOT PLACE AN ORDER WITH THIS COMPANY…
DO NOT PLACE AN ORDER WITH THIS COMPANY - SCAMMERS Ordered a Sprinkler Paddling Pool for my grandson, paid £20. It was supposed to be a large oval paddling pool with an overhead section. What arrived was an inferior small round plain paddling pool - nothing like they were advertising. I have since sent two emails complaining but they will not answer. If I had gone through PayPal I would have tried to get my money back
July 28, 2022
Unprompted review
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