Honest Quotes Reviews 147

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the constant and unsolicited phone calls they received, often from different numbers, making it difficult to block them effectively. Customers reported receiving multiple calls daily, sometimes with recorded messages, and felt harassed by the persistent contact. Reviewers also expressed frustration with their inability to contact the company to request removal from calling lists, as attempts to call back often resulted in unrecognised numbers or hang-ups. Some people mentioned the calls occurring at inconvenient and distressing times.

What people talk about most

Customer communications

Reviewers express extreme frustration and dissatisfaction with contact attempts. Customers report being... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Constant phone calls by a robot named John Richards. If I ever do think about getting solar I will never use this company. I block every call and they keep using a different number. This review was co... See more

Rated 1 out of 5 stars

Just had a call from a guy claiming to be from Honest Quotes claiming to be acting on behalf of Evergen Solar telling me I qualified for a “free quote” - as if I would ever pay anyone for a “quote”!... See more

Rated 1 out of 5 stars

It's fraud - trying to make you think you've contacted them when you haven't. I worry they're praying on the elderly and making them believe they actually wanted their services, they need reporting f... See more

Rated 1 out of 5 stars

I made a critical mistake by asking them for a quote and providing details for said quote. I have removed myself from every possible list and declined each time they have called. They will STILL relen... See more


Company details

About Honest Quotes

Written by the company

At Honest Quotes we know the importance of investing in your home to improve it and make it exactly how you want. We also know the importance of making sure that the improvements you make are environmentally friendly, and sustainable –especially nowadays.

What makes our quotes different from other sites is that we don’t just offer you as many quotes as possible in the hopes you’ll choose one of ours. Instead, we use a network of vetted, reliable tradespeople that we work with and trust to fulfil the quotes we give. When you get an Honest Quote you will only get a single quote, but we can promise it will be the right one.

Here at Honest Quotes we care about our customers, so whilst we may not guarantee that we’re offering the cheapest quote available on the market we can guarantee that when we say Honest Quotes are happy quotes we mean it! We cover the entire UK, and we can offer you the right quote for almost everything you could need to turn your house into your home.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

147 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unprofessional

Booked a meeting, "evaluator" never showed up or bothered to call, then continued to get spammed for days. Just got a text 1.15 am. Blacklisted. Should you continue to bug me will have to report harassment. Stay away.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

The irony in using the word “Honest”…

The irony in using the word “Honest” should be somewhat amusing yet it truly is not.
The constant texts which always start Hi Jo, are relentless. This company knows exactly what they are doing when they continue to hassle people and clearly the negativity it creates is of no consequence.
Should I ever be in the market for solar panels this company would absolutely not be considered.
This practice needs to be seriously addressed by Trading Standards and the company officially exposed.

June 22, 2023
Unprompted review
Rated 1 out of 5 stars

They come up with "suspected spam"…

They come up with "suspected spam" warning on my phone. Every few months they phone wanting to speak to "insert random name". At best, it's a cold call sales tactic, at worst it's an actual scam. I suggest you keep a whistle handy next to the phone to stop people like this.
UPDATE: The below response is total rubbish. There are umpteen folk on here complaining they have been cold called. The fact my phone provider flags it as spam is pretty telling. No, I most certainly don't want to email them my details as no doubt they'd sell them to other rogue companies.

May 26, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for your review, we’re sorry you’ve had a negative experience with us. We only ever contact customers who have provided us with their details, and never cold call. There are instances however where someone may have provided us with false details in error, or a potential issue with our system that could be causing your number to be dialled in error.

If you could send us your full name and the number in question to hello@honestquotes.co.uk we can make sure that your details are added to our no contact list.

Thanks,
Carly.

Rated 1 out of 5 stars

Criminal & fraudulent

CRIMINALLY FRAUDULENT COMPANY

I enquired about Grant funding through my local Council. This company rang me and, after a telephone discussion, they confirmed they'd obtained £1500 Grant funding and were calling to arrange a property survey.

Surveyor never turned up. It appears they're just out to rip off Councils for easy money, because the Grants aren't repayable so there's no comeback on them.

ABSOLUTELY SHOCKING THAT SUCH A COMPANY CAN CONTINUE DEFRAUDING THE TAX PAYER SO EASILY.

THEY'VE BEEN REPORTED TO THE COUNCIL AND POLICE (NCA).

Updated 9th September 2023

Judge for yourselves.

Company responded to this review and claims to have only had one contact from me but still continue to regularly harass me with unwanted calls, texts and emails.

Honest Quotes, if you read this, respond with contact details so I can request a Subject Access Request, in line with the terms of the General Data Protection Regulations.

May 13, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for your review. We’re sorry you have had this experience.
We have checked our call records and we only have a record of a call from yourself from 2022, referring to a solar enquiry. According to our records your details were passed to one of our partners regarding this matter, not ourselves.

If you have any more details about the date and time of the call and who you spoke to please could you send them to hello@honestquotes.co.uk so that we can investigate this further.

Thanks,
Carly.

Rated 1 out of 5 stars

Wow, how disappointing

Wow, cold call from HonestQuote to try to sell me solar panels, and I was very keen to get an onsite assessment and engaged in the conversation. however, as soon as the person learnt that it is a buy-to-let property and it is the tenant that will be benefiting from the property, as I was explaining to him how I don't care about benefiting directly from the energy savings and just wanted to upgrade the house to a renewable energy source, he just hung up on me for absolutely no reasons???? Terrible experience, will most definitely not getting the solar panels from these guys now for sure lol and will not recommend others neither.

May 9, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for taking the time to leave us a review. We’re very sorry you’ve had a less than ideal experience with us.

As we record all our calls for training and monitoring purposes we have been able to identify the agent you spoke to and discussed their conduct with them, as this is not level of professionalism we expect from our staff, nor is it the kind of experience we want for our customers.

Thanks,
Carly.

Rated 4 out of 5 stars

Solar panel quote

Rang re solar panels but accepted reasons for not wanting to proceed

May 3, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for taking the time to leave us a positive review.
We’re happy to hear you had a good experience with us!

Thanks,
Carly.

Rated 3 out of 5 stars

I had a call with an agent about solar…

I had a call with an agent about solar panels and I didn't feel I was well enough informed and the virtual meeting on Zoom wasn't very good as the quality of the call was poor. That could have been a problem on my side but I still felt less informed than I should have been. I later received a call from someone who wanted to know how my meeting had gone. I explained what I thought and she was very helpful and said she was going to arrange another call with a team leader and see if they could get the quote I had been given originally down and be helped by someone with more experience. She was very accommodating and was definitely trying to rectify the situation. We shall see.

May 3, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for leaving a review. We’re sorry your initial experience through Zoom was less than ideal, but we’re glad to hear that we were able to help rectify the situation in a positive way.

Thanks,
Carly.

Rated 5 out of 5 stars

I made a enquiry about solar panels and…

I made a enquiry about solar panels and spoke to a lady called Toni.
I was relieved that there was no hard sell involved and Toni took the time to listen to and answer my questions in an honest and professional manner.

April 26, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for taking the time to leave us a great review!
We’re glad you were happy with your experience with us, and we’ve happily let Toni know about your feedback as well.

Thanks,
Carly.

Rated 1 out of 5 stars

After being initially let down as…

After being initially let down as described in my previous review I foolishly let Honest quotes to attempt to rectify the situation through an online meeting. We received numerous texts confirming the meeting, answered their phone call to confirm and then dialled in.

No one there for my 6pm meeting so 20 minutes late and counting. Don't bother dialling in now, your company is a complete and utter shambles.

This must be on purpose as some kind of wind up as it is just not possible to be this bad. If he were still alive, I'd be expecting Jeremy Beadle to pop up with a camera.

Please don't waste any of your time on this company.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

The gentleman was really helpful .

The gentleman was really helpful when he called me. I had already bought solar panels and a backup battery last year. He still continued to chat and help me with a no. to call for maintenance and advice.

April 6, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi Nicola,

Thank you for your great review,

We are glad that you were happy with your experience with us.

Carly.

Rated 1 out of 5 stars

Dishonest Spam

Filled out a form regarding solar panels last year just to see the price, got a called back and said it was too expensive and I'm not interested.
I've now been getting calls once or twice a week for the past year from them. I've had to block several of their numbers and yet, they STILL call. Regret ever giving them my information

April 5, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for your review, we’re sorry that you have had a less than ideal experience with us.

If you could send us the email address and number you used when making your enquiry to hello@honestquotes.co.uk we will make sure that you are placed on our do not contact list and removed from our system.

Thanks,
Carly.

Rated 1 out of 5 stars

Cold call ??

I was contacted by phone regarding solar panels. I was getting quotes from two other companies but had no recall of Honest Quotes. They insisted I had completed an enquiry so I decided to proceed and they set me up with Solar Fast. That did not go well.
I still believe this call was unsolicited so am suspicious.

March 15, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for your review. We are sorry you have had a less than great experience with us. We only ever call customers who have made direct enquiries with us and never cold call.

In some rare cases we do find that people have made false enquires with numbers that aren’t their own, which may have happened in this instance.

Thanks,
Carly.

Rated 1 out of 5 stars

So rude and cocky when I told them I…

So rude and cocky when I told them I wasn't interested he got cocky and put tge phone down..I called them back and told them what I thought ..A bloody nuisance wouldn't touch with a barge pole

March 24, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

We’re sorry you’ve had this experience with us. As all our calls are recorded we will look into our records to check the call recordings and proceed accordingly as this isn’t the type of experience we want our customers to have.

Thanks,
Carly.

Rated 4 out of 5 stars

Great Conversation

Spoke to Toni in regard to solar panels, she was very knowledgeable and answered all my questions and even told me the reason as to why i couldn't get panels.

March 21, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi Peter,

Thank you for leaving us a great review.

We are glad that Toni was able to assist you. We will pass on your kind words to her.

We hope to see you again in the future.

Carly.

Rated 5 out of 5 stars

Great Company, would recommend!

Found this company online when I was looking for a quote for solar panels. I couldn’t end up getting them in the end but that’s not their fault my home wasn’t suitable for them. Staff are knowledgable & answered all my questions. Would recommend.

March 16, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi Holly,

Thank you for leaving us a great review! We are glad that you found our staff knowledgeable.

We hope to help you with any future quotes.

Carly.

Rated 5 out of 5 stars

Great communication, excellent service

Got a quote from Sim, I'm on the verge of now buying Solar Panels with Honest Quotes pointing me in the right direction. Highly Recommend!

March 21, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi Jacky,

Thank you for leaving us a great review.

We are glad that you are happy with the service you have received with Honest Quotes.

Carly.

Rated 5 out of 5 stars

Spoke to Lewis who was incredibly…

Spoke to Lewis who was incredibly informative and helpful with information that I needed to make an informed choice.

March 20, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

Thank you for leaving us a great review.

We are happy that you found Lewis helpful and was able to get all the information you wanted.

We will pass your kind words over to Lewis.

Carly.

Rated 5 out of 5 stars

Review of call

Went to honest quotes website filled in details and spoke to simian, he called back within minutes and discussed the ins and outs now have someone coming round in a few weeks to talk through pricing and installation, great service top marks x

March 21, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi Jeff,

Thank you for leaving a great review.

We are happy that Simeon was able to assist you.

Carly.

Rated 5 out of 5 stars

Filled form in on honestquotes.co.uk

Filled form in on honestquotes.co.uk, got called by Simian and now have my Solar Panel journey on the way

March 20, 2023
Unprompted review
Honest Quotes logo

Reply from Honest Quotes

Hi,

We are very glad that Simeon was able to assist you. We hope your appointment goes well and hope to see you again soon.

Thank you for leaving us a great review.

Carly.

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