Honeybalm Australia Reviews 

409
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers had a great experience with this company. Customers truly love the adorable packaging and find that the lip balms offer a smooth, nourishing formula that keeps lips feeling wonderfully soft, hydrated, and deeply refreshed throughout the day. People constantly praise the delightful flavours, clever little applicators, pleasant free surprises, and an exceptionally straightforward online shopping experience. However, some people mentioned that shipping took a very long time, resulting in frustrating delivery delays for all seasonal holiday gifts. Consumers additionally noted unexpected international shipping origins, along with occasional missing items or slightly damaged packaging inside their delivered boxes.

What people talk about most

Product

Clients share positive opinions on product, highlighting the adorable packaging, lovely scents, and smooth,... See more

Quality

Users describe satisfaction with quality, highlighting that the lip balms are deeply nourishing,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers praise the easy online process... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided. While some... See more

User experience

Reviewers mention positive feedback about user experience, noting that the website is easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very cute presentation. Using them as Xmas gifts so will be a great addition to a gift or as a stocking filler. Bought during Black Friday sales so more cost effective, otherwise a little on the expen... See more

Company replied

Rated 3 out of 5 stars

Beautiful looking set, worth the price honestly no as it is not Australian made. Also received missing honeycomb stick in one of the lipbalm packs. Emailed the company no response. They need to make s... See more

Company replied

Rated 3 out of 5 stars

I'm a little disappointed that firstly I got charged a foreign fee, even though it was a small amount it should of been added to the price at checkout and secondly the lip balms are a little smaller t... See more

Company replied

Rated 3 out of 5 stars

Firstly the product itself is absolutely amazing!! I’d give 5 stars for the product. Unfortunately the product isn’t Australian it actually shipped from the USA which is a little misleading and postag... See more

Company replied


Company details

Written by the company

The solution for dry lips. 💋✨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou 💛


Contact info

3.8

Great

TrustScore 4 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(409)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Love these

I brought a few flavours and they are perfect. Goes on smooth and the smell is awesome. My lips have never felt this soft. Great product.

August 25, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Katrina,

Thank you so much for sharing your experience! We’re thrilled to hear you’re enjoying the different flavors and that your lips are feeling so soft. It’s wonderful to know the smooth texture and scent are just what you were hoping for.

We appreciate your support and look forward to being part of your lip care routine again soon!

Kind regards,
Maricel
Honeybalm Customer Support

Rated 5 out of 5 stars

Highly recommend

Easy to use website, delivery times were quick and it’s a great product. I have very sensitive skin and find I react to a lot of products. Honeybalm is fantastic, no reactions and my lips don’t feel dry with the colder weather.

August 13, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Natalie,

We’re so pleased to hear that Honeybalm has been gentle on your skin and kept your lips feeling comfortable during the colder months. It means a lot to know you’ve had a smooth experience from ordering to using the product.

Thank you for your trust and continued support.

Kind regards,
Maricel
Honeybalm Customer Support

Rated 5 out of 5 stars

Great Lipgloss

I love how it glide on my lips and make my lips smooth and soft, great moisture for lips

July 29, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Marie,

Thank you for your lovely review! We're so happy to hear that you’re enjoying the smooth glide and moisture Honeybalm provides. It’s always great to know it’s keeping your lips soft and hydrated.

We appreciate your support and look forward to having you back again!

Kind regards,
Maricel – Honeybalm

Rated 5 out of 5 stars

Honeybalm is the best lip balm brand I…

Honeybalm is the best lip balm brand I have ever used! And I am an AVID user of lip balms and lipstick (over many many years). Honeybalm is long lasting, applies beautifully, tastes great, and the packaging is beyond cute. I mean, the cutest little honey spoon to apply the balm means I don't waste balm on my fingers. LOVE IT and highly recommend this truly high-quality product.

August 5, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Penelope,

Wow — thank you so much for this glowing review! It means a lot coming from such a dedicated lip balm and lipstick enthusiast. We're absolutely thrilled that Honeybalm has stood out for you in every way — from its lasting power and smooth application to the thoughtful little honey spoon and packaging.

We’re so grateful for your recommendation and delighted to have you as part of the Honeybalm family!

Kind regards,
Maricel – Honeybalm

Rated 5 out of 5 stars

Beautiful product

Quick delivery. Beautiful product. The jars with the little applicators built into the lids are so cute. The lip balms feel lovely, not sticky. The pack I ordered has strawberry, chocolate, menthol, watermelon and coconut, and they are all great. The chocolate smells divine and is my favourite, but they are all really nice. I highly recommend these lip balms.

July 28, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Jacqueline,

Thank you for sharing your thoughts — it’s wonderful to hear how much you’re enjoying everything, from the packaging to the scents. The chocolate one is a favorite for many!

I’m so glad you’re happy with your Honeybalm.

Kind regards,
Maricel
Honeybalm Customer Support

Rated 4 out of 5 stars

Very happy with the product

The product is very good and repairs lips within days with excellent results, the product smells amazing even when applied you can still smell the balms fragrance, will definitely recommend this product to others

July 18, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Bill,

Thank you for sharing your experience — it’s wonderful to hear how well your Honeybalm is working for you and that you’re enjoying the fragrance too. We really appreciate your recommendation!

Kind regards,
Maricel
Honeybalm Customer Support

Rated 4 out of 5 stars

Such a cute bottle

The packaging is so cute. It did take some time to be delivered and the amount is smaller than expected. But my lips are looking so good now! My daughter loves it too!

July 5, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi there, Rahini!

Thank you so much for your honest and thoughtful review! We're so glad to hear you and your daughter are enjoying the balm and seeing great results. While we’re sorry to hear the delivery took a bit longer than expected and the size caught you off guard, we’re happy it’s doing wonders for your lips!

We appreciate you giving us a try and hope to delight you again soon.

Kind regards,
Maricel – Honeybalm

Rated 1 out of 5 stars

Ridiculous.

I ordered 10 lip balms, the fragrances sounded amazing. When it finally arrived I was impressed with the cute packaging for the price and most of the fragrances were pretty good..a few weren’t quite as described, but for the price they did pretty well with it. They do make it sound like they’re an Aussie company in their ads, but they’re not. Whatever, that’s not a deal breaker for me, but it sure does cut into trust… My issue is the shipping. I paid for it on 14 May and it arrived 3 June. They didn’t bother to accept it as ordered until the 16th. Then, because it’s coming from China, not Australia, there were several days of back and forth on the tracking where it went from warehouses to airports, etc. That’s fine. I thought it was being shipped domestically, it wasn’t, but whatever. The real issue is that once it cleared customs…nothing happened for more than a week. It just sat in a warehouse, presumably somewhere near our house, not getting delivered. Temu is faster. I also ordered things from the other side of the world that were ordered several days after I ordered from honeybalm, that arrived several days before (also free shipping). There’s no excuse. If it were Christmas or there had been some insanely good clearance sale on, fine. It isn’t Christmas. There wasn’t an insanely good sale on. They’re just providing rubbish service. So. I’ll just buy my lip balm from people who care about their customer’s experience in the future. Easy fix. Hopefully this helps you with your shopping plans too.

June 3, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Jenn,

We truly value you as a customer, and we're very sorry that your experience didn’t go as it should have. Your satisfaction is incredibly important to us, and we regret that we missed the mark this time. We’re committed to improving and hope to have the opportunity to serve you better in the future.

If you have any concerns, please don’t hesitate to reach out to us at info@honeybalmaustralia.com—we’re here to help.

Best regards,
Maricel – Honeybalm 🐝

Rated 5 out of 5 stars

Amazing product!

Amazing product!! The mint is my personal favourite but they’re all delicious! Super hydrating but not at all sticky.

I’m a nurse so the honey stick is great for when I’m at work and not wanting to get lipgloss on my fingers.

Customer service has been impeccable - staff are polite and so helpful!

March 14, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Soleil,

Wow! Thank you so much for your amazing feedback—we’re absolutely thrilled that you love our products! 💛 The Mint is a great choice, and we’re so happy to hear that the Applicator Stick is a perfect fit for your busy days as a nurse.

It also means the world to us that you’ve had a positive experience with our customer service. We truly appreciate your support and can’t wait to serve you again in the future!

Wishing you all the best, and thank you for all that you do!

Warm regards,
Maricel - Honeybalm

Rated 5 out of 5 stars

Perfect gift made from honey

prompt delivery and they make great gifts

March 7, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Susan,

Thank you for your kind words! We're so glad to hear that you were happy with the prompt delivery and that our products make great gifts. We truly appreciate your support!

If you ever need anything, feel free to reach out. 😊

Best regards,
Maricel – Honeybalm 🐝

Rated 5 out of 5 stars

Exceeded my expectations

I’d seen the ads for Honeybalm on the internet and was a little sceptical but thought I’d give them a go. I ordered the SPF pack and I’m so glad I did. The lip balm itself is just lovely, glides on and keeps your lips nice and moist. My favourites are the honey and coconut ones. The little ‘honey pots’ they are packaged in are gorgeous too.
The customer service was very good also, kept me informed of the progress of my order every step of the way.
Very happy with my purchase and will definitely buy again.

February 14, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Jeanette,

Thank you for giving us a chance! We're so happy you’re loving the SPF pack, especially the honey and coconut balms.

Great to hear you had a positive experience with our customer service too. Looking forward to your next order!

Best regards,
Maricel - Honeybalm 🐝

Rated 1 out of 5 stars

Please be careful with this company

Please be careful with this company, they are not in Australia and never were. Manufactured and distributed from China. If you have an issue as I did, they are very helpful in telling you that you can send the product back for a refund AT YOUR EXPENSE to the Netherlands!! Obviously this means you will be very out of pocket. Not advertised on website, only disclosed when refund was requested due to burning, stinging on lips by this time I obviously had the product. Was offered a replacement, really why? Now have 7 silly little plastic pots to be used for no reason at all.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Will buy again

Arrived promptly. Very nifty container. User friendly with applicator storage. Tastes nice. Stays on well and softens dry skin.

February 24, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Adrian,

Great to hear your balm arrived quickly and is keeping your lips soft! Love that you're enjoying the packaging and applicator too. Thanks for your support!

Best regards,
Maricel - Honeybalm 🐝

Rated 5 out of 5 stars

Great company to deal with.

I was made to feel that my custom was appreciated and welcome. I didn’t feel like another number , instead I felt important. The products that I have tried are really nice too.

February 22, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Jane,

Your support truly means the world to us! We’re so glad you felt valued because every customer is important to us. Delighted to hear you’re enjoying the products too! 💛

Best regards,
Maricel - Honeybalm 🐝

Rated 1 out of 5 stars

Waste of money

Super, super slow delivery, took 3 weeks to arrive and product very greasy.
It also leaves a bad taste to lips and has no smell, the blueberry and the vanilla smelt nothing like they were meant to.
Plastic application spatula is a complete waste of time.
Threw product away less than a day after receiving it.
Total waste of money.
Terrible service and won’t order again.
Zero stars.

February 6, 2025
Unprompted review
Rated 4 out of 5 stars

Very happy with the product.

The lip balms are great, they worked better than I expected them to. No more cracked lips.
The customer service staff member explained the reason for the delays with my Christmas order & then sent me some new flavoured balms, which was lovely as I’d given the ones I bought for myself away.
Thank you again.

January 23, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Carmel,

Thank you for your wonderful feedback! We're so happy to hear that Honeybalm worked well for you, and that our team could assist with your order delay.

If you need any help or have questions, feel free to reach out to us at info@honeybalmaustralia.com. We’re here to assist!

Best regards,
Maricel
Honeybalm Customer Support

Rated 4 out of 5 stars

Great products, but NOT made in Australia

I love the products! I purchased 4 and they lived up to my expectations and my lips feel sooo good. Delivery was a bit slow and it doesn't appear to me that this company is based in Australia - they are somewhere in Asia. This is why I am not rating this as 5 stars because I find it strange and shady that you would mislead customers. Just be honest :) You guys do a great product and there is no need to hide the truth.

January 21, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Sandra,

Thanks for your feedback! We’re glad to hear you love the products and that your lips are feeling great.

If you have any questions, feel free to reach out to us at info@honeybalmaustralia.com.

Best regards,
Maricel
Honeybalm Customer Support

Rated 4 out of 5 stars

Honeybalm sent me a complimentary…

Honeybalm sent me a complimentary package to make up for what happened to my parcel last holiday. A sweet gesture that I really appreciate.

January 15, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Shealla,

Thank you for your kind words! We’re so glad you appreciated the gesture. We always want to make things right, and it’s great to hear it made a positive impact.

If you need any further assistance, feel free to reach out to us at info@honeybalmaustralia.com. We're here to help!

Best regards,
Maricel
Honeybalm Customer Support

Rated 2 out of 5 stars

Hmmm

I ordered a coconut, based on the smell of another person’s honey balm coconut, but the one I was sent smells like soap. Also they are not as natural as claimed, check the ingredients

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my purchase

I’m very happy with my purchase. Best lip balm I’ve had.

January 30, 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Los,

Thanks for the fantastic feedback! We're so happy to hear that you're loving your Honeybalm.

If you have any questions or require assistance, don't hesitate to contact us at info@honeybalmaustralia.com.

Kind regards,
Maricel
Honeybalm Customer Support



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