Hooklane dental care Reviews 

I had an appointment for my regular dental check.The reception staff were welcoming .I was called in a little early for my checkup.The dentist was friendly and professional.I had a good checkup and was given advice about my sensitivity in one tooth.
I am very happy with the practice.

I recently had a hygienist appointment with natalie tran i havent been for quite a while but as always natalie was kind and caring and understanding why i hadnt kept up my appointments as always natalie and her staff were very professional and easy to talk to and always makes me feel relaxed all staff at hook lane dental care that i deal with are all very kind and is a pleasure to visit

My dentist, Dr Sanobor Bhailwala, is highly professional, efficient and friendly. I and my family have been her patients for the past few years and she has always provides us all with a caring and a high quality service. She is a GREAT ASSET to this dental practice. THANK YOU.

Brilliant, so kind and respectful and understanding couldnt have asked for a nicer place to be. The hole team there from receptionist two the dentists amazing customer service and always happy to have a laugh and a joke but very professional 👌

Great practice and staff. Always friendly and courteous and very rarely late being called in for your appointment. Having music on also helps to relax you. Cannot praise them highly enough.

I’ve had an excellent experience every time I’ve visited Hook Lane Dental Practice. From the moment you walk in, the reception team sets the tone they’re friendly, cheerful, and always welcoming. It’s refreshing to deal with receptionists who genuinely seem happy to help, and getting an appointment is surprisingly easy.

The hygienist is thorough, gentle, and brilliant at explaining everything clearly. My teeth have never felt cleaner, and the advice I received was practical and easy to follow.

The dental nurses are equally fantastic professional, reassuring, and always creating a calm atmosphere. You can tell they work well together and care about patient comfort.

My dentist(s) have been outstanding. They take the time to explain treatment options, never rush appointments, and make sure I feel at ease throughout. Their attention to detail and approachable manner make a big difference, especially for someone who doesn’t always love visits to the dentist!
Overall, Hook Lane Dental Practice is a genuinely caring and well-run practice. I highly recommend them to anyone looking for a friendly, reliable, and professional dental team.

Used this practice all my life and that’s saying something in terms of years but feel that that alone is testament enough of the consistent treatment I have received from reception staff and dental nurses including of course the dentist.

I had a Hygeneist appointment and Stephanie was so lovely
and excellent the way she cared for my teeth and I had the Airflow which has a lovely result

Absolutely 5 star treatment, i had read very good reviews of this practice in particular Dr Sabina Rahman. I was in a great deal of pain due to an infection in a broken back tooth but I was seen same day and given antibiotics and then I was booked in with Sabina the next day, the tooth could not be saved and Sabina had to extract it, however I did not feel a thing and she gave me clear detailed instructions on how to care for the wound. She is extremely efficient and clearly knows her profession well. I need to have further treatment on a different tooth, and Sabina has explained all my options and has taken the time to explain the anatomy of the tooth along with an explanation of my Xray. I have gone from being a rather nervous patient due to a bad previous dental practice to having no qualms whatsoever about having further treatment and checkups at Hook Lane Dental Care. The practice is extremely clean, bright and modern, the receptionists are lovely and very efficient, all appointments are confirmed by text and email. It is very easy to book an appointment as it can be done online which is a simple process or via a call. Highly recommended

I have extremely awful experience with Hook Lance Dental Practice.

Further things senior management is passive ( ignorant) and staff look after complaint not aware of how to solve issues rather try to shift things to customers and TRY to CHANGE FACTS and hide practice ERRORS.

I had an appointment for 14th February at 5 04pm. I went for my appointment but I was told my appointment was at 4 05pm. I neither received an email nor any text message. My husband took time off from his work to accompanied me as my earlier experience was not good.

Next working day ( 17th February) I was expecting an apology, instead of this they simply sent a letter that we ( me and my husband misbehaved).. They use these Tactics to justify their act in front of NHS ( any customer make a complain they simply ask to leave rather than listening customer and resolving issue)

Initial Feedback

GDPR Breached ( I found Hook Lane sending my medical records and appointment confirmation email to someone else)

Negligence by dentist who used Dental floss on my teeth that cause damage

Wasted our time

Do no care customer health issue - Despite medical condition and I ran out antibiotics - they sent me letter on 17th February that they are not offering me any more appointment under the Umbrella of misbehaviour and not attended appointment at 4 05pm ( anyone make a complaint, this is the Tool, the practice use…..,. This point is already cleared out from GDPR breached that they sent my appointment confirmation to someone else NOT me.

Etc etc. ( there are further issues I will share later separately)

Now I have asked to provide me a list of all emails they sent to some one to understand magnitude of GDPR Breach. It is already 10 days past and they are using delaying tactics that they are short staffed etc.

I will provide further feedback once I have received GDPR breach details as this is very important to know what damage they have done in addition to health issue.

I was just 10/15 minutes late on my appointment due to traffic which they took the payment £60 in advance almost two month ago. They said I need to come back again and pay again for another appointment, I said I have paid already why don’t you just reschedule it , but said there is no other system to reappointment, which I didn’t like it, they are just taking our hard earn money with doing nothing, which is very shame on them. The authority should look into it. I felt very sad and helpless. I have been there for my treatment already two times the third one I was late. Therefore, people who go there should be aware of it, I will never ever go there again.