Hooray Health & Protection Reviews 

43
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very helpful and responsive. Esme and the team have provided some good advice and the whole renewal process has worked well this year with their support.

Rated 5 out of 5 stars

Hooray has supported both me and my company for nearly two years, consistently providing an excellent level of service. Their team is responsive, knowledgeable, and proactive in offering tailored insu... See more

Rated 5 out of 5 stars

5 Star Service Really pleased with the services provided by Hooray Health & Protection. I am grateful to Esme who tailored the quotes based on our needs and always responded to the queries raised.

Rated 5 out of 5 stars

Hooray provided a market report for our company (management consultancy) which included quotes from all the big 7 health insurers. Charlie was great, helped us to switch insurers with a total of 35% s... See more

Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Broker
  4. Key Man Insurance Company
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

Written by the company

Hooray Health & Protection are a team of UK based health and protection experts, who through technology and outstanding customer service, always do right by our clients. We are a specialist insurance intermediary in the health and protection insurance industry, providing affordable financial advice, online or by telephone, to avoid any unnecessary delays; protecting what's important to you. We provide help for SMEs (under 500 employees) as well as individuals and pride ourselves in our unique ability to source quotes for clients with hazardous occupations, existing health conditions or high risk businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

43 reviews

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4.8

All reviews

(43)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So firstly they tried to promote a…

So firstly they tried to promote a scheme to a largely Scottish staffed company with the salesman seemingly knowing little to nothing about the Scottish NHS including that this scheme meant we would pay for prescriptions through them that are free here. There were very few doctors using the scheme here (ARI Aberdeen) which made it useless for me specifically. They also did not reply to a GDPR SAR within the legal deadline for these things but have now done so.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Corporate Health Insurance renewal - excellent service

Hooray provided a market report for our company (management consultancy) which included quotes from all the big 7 health insurers. Charlie was great, helped us to switch insurers with a total of 35% savings (against our renewal price). The whole process of switching of insurers was brilliant – they handled the whole process from start to finish. I would highly recommend any companies out there to use Hooray Insurance.

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, assisting clients with insurance companies and doctors. Taking the time to explain, advocate and help. Highly recommend it! I felt as the agent was taking care of a family member, compassionate, professional and wonderful communication skills.

January 29, 2021
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Hi Sylvia- We appreciate your kind words and so happy we managed to sort everything for you both :)

Rated 5 out of 5 stars

Charlie has been amazing throughout and…

Charlie has been amazing throughout and we are very happy so far with the service and products we have received - it's been great to be able to offer staff benefits to our team this year even under challenging circumstances.

Julie
Perfect Balance Clinic

January 29, 2021
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Reply from Hooray Health & Protection

Hi Julie- Thank you so much for the review it is really appreciate.

Thanks
Charlie

Rated 5 out of 5 stars

My first time taking out health…

My first time taking out health insurance.
I contacted a few health insurance companies last summer during the Covid 19 pandemic as I was worried if I were to become unwell or have an unfortunate accident if I would be able to access care and treatment via the my local GP or NHS as I knew from watching the news how over stretched they were and that a lot of tests, X-rays and medical procedures had been postponed and in some cases canceled. I spoke to Charlie who stated he was the owner of Hooray Health & Protection and I made him aware of my concerns and what I wanted out of my policy, I was very impressed with the time he spent with me over the phone explaining the policy breakdown and the step by step process when making a claim, he also stated that I would be able to call him any time throughout the policy if I had any further questions or issues, he was not very pushy in trying to get me to commit and nor was he using scaremongering tactics. We must of spent over an hour on the phone as this was the first time in my life I had decided to take out health insurance and I called him back after a couple of days as I wanted to get some more quotes and speak to more companies but the level of knowledge and customer service did not compare to Hooray. I would most definitely recommend giving a Hooray a call.

January 28, 2021
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Reply from Hooray Health & Protection

Hi AJ- Thank you for you review it is really appreciated and I'm really happy to help you when others haven't been able to. Thanks, Charlie

Rated 5 out of 5 stars

Hooray to Helpfulness!

Hooray Health & Protection were really helpful with helping us to set up our income protection plans. They were attentive and listened carefully to our needs whilst also keeping us up to date with all of the relevant product information. They were really approachable and able to explain things in simple terms so it was easy to follow.
From start to finish in dealing with this company we were really pleased.

January 22, 2021
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Reply from Hooray Health & Protection

Thank you for taking the time to leave this review Joel- I am so happy to help and hope you both settling in at the new place :)

Rated 5 out of 5 stars

Very happy

Thanks for the help

January 22, 2021
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Thank you for you review Wendy and really appreciate your support.

Rated 5 out of 5 stars

Excellent service, would highly recommend!

Having worked with various benefits brokers I can hand on heart say Hooray Health & Protection are top of the list. Charlie has been a dream to work with, he's professional and will work his hardest to find the most comprehensive benefits packages. I would highly recommend and will be using Hooray moving forward!

January 22, 2021
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Reply from Hooray Health & Protection

Thank you so much for your kind comments Sarah and it's been a pleasure working with you too :)

Rated 5 out of 5 stars

Helpful and professional

The hooray team were very and helpful in getting me the best deal for my income protection. They put alot of hardwork in to make sure certain health conditions of mine were protected so i no longer have to worry about these causing me problems. Friendly staff would highly recommended

January 21, 2021
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Reply from Hooray Health & Protection

Thanks William- so happy to hear we could help.

Rated 5 out of 5 stars

Hooray was extremely helpful and easy…

Hooray was extremely helpful and easy to work with from start to finish. I run a small business and Hooray was able to help define the type of benefits we should consider, got quotes from various providers, and helped manage the implementation. They continue to support us as we grow and my team has been really fortunate to have the coverage we obtained through Hooray.

January 21, 2021
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Reply from Hooray Health & Protection

Really appreciate you taking the time to leave a review Carolyn and we look forward to working with you again :)

Rated 5 out of 5 stars

Charlie did all he could to help me…

Charlie did all he could to help me find the best solution to my needs!!!
Excellent Service !!!

February 28, 2020
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Thank you for the review Mike- Good luck with everything :)

Rated 5 out of 5 stars

Very Helpful

Really happy- thanks again guys

February 9, 2020
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Happy we were able to help :) Thanks for leaving the review.

Rated 5 out of 5 stars

Pretty easy tbh

Wanted cover for work as roofer and got sorted by them well easy. Cheers

January 20, 2020
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Hi Charles,

Happy to hear the team could help and thank you for leaving your review.

Have a great day.

Thanks

Charlie

Rated 5 out of 5 stars

Very Healpful

Very helpful and explained everything clearly and in detail and made the process nice and easy.
Great service

January 3, 2020
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Hi Stuart,

Thank you for rating our service and I'm happy to hear it was a simple process.

Have a great day.

Thanks

Charlie

Rated 5 out of 5 stars

Charlie did a great job in finding the best option for me

Charlie did a great job in finding the best insurance for me. He made everything so easy. Highly recommended.

December 10, 2019
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Hi Mr Shehu, Thank you for you kind comments it is appreciated. We are happy you found us so could finally get the international plan set up :) Have a great time. Thanks, Charlie

Rated 5 out of 5 stars

Good

It did take a few days to get prices but happy with them and got me covered. Thanks

December 9, 2019
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Hi James- Thanks for the review it is appreciated. Sorry it took a few days to get the pricing we have to consult with insurers on certain cases before can guarantee your price. Glad we could help in the end :)

Rated 5 out of 5 stars

Really polite and professional

Really polite and professional. Charlie from Hooray insurance was finally able to get me a great policy for a great price where others have failed. Will definitely be recommending hooray insurance to all my friends and family.

November 22, 2019
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Thanks Charlotte- really appreciate the review and glad we could at least source you terms.

Rated 5 out of 5 stars

Very helpful and thorough

Very helpful and thorough. Due to pre-existing medical conditions, I had been struggling to find anyone to even quote for life insurance. Charlie took time to go through all the options with me and found something that suited me. Very happy with the service and would highly recommend

November 10, 2019
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Thanks Sam- happy we could help find you cover.

Rated 5 out of 5 stars

Spot on

Good service, I’m happy.

November 4, 2019
Unprompted review
Hooray Health & Protection logo

Reply from Hooray Health & Protection

Happy we could help Terry.

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